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Cisco Identity Services Engine (ISE) vs ExtremeCloud IQ comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 5, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
8.4
Cisco Identity Services Engine enhances security and efficiency, providing cost savings and IT consolidation, making it vital for network management.
Sentiment score
6.8
ExtremeCloud IQ enhances productivity by simplifying management, stabilizing Wi-Fi, reducing costs, and offering quick deployment for business growth.
Direct comparisons with Forescout reveal up to 30% to 40% difference in cost savings.
I managed to support and deploy ExtremeCloud IQ and handle network management without requiring external staffing, thus saving on external hiring costs.
 

Customer Service

Sentiment score
5.9
Cisco Identity Services Engine customer service is praised for commitment, but technical support feedback varies due to delays and complexities.
Sentiment score
7.8
ExtremeCloud IQ offers efficient, responsive customer service with knowledgeable support, though some find documentation and resources lacking compared to competitors.
I rate the technical support as one out of ten.
Sometimes it's challenging to identify which support team is responsible for certain issues, which is a significant concern.
I experienced effective help mainly remotely, though for some issues, a technical person had to assist on-site.
 

Scalability Issues

Sentiment score
7.3
Cisco ISE excels in scalable environments, efficiently supporting deployments with flexibility for thousands of endpoints across various sizes.
Sentiment score
8.0
ExtremeCloud IQ offers scalable, seamless network expansion with cloud-based architecture, supporting high-density and smaller-scale applications efficiently.
Factors like architecture, business nature, and legal limitations such as GDPR affect it.
 

Stability Issues

Sentiment score
7.7
Cisco ISE is reliable with high user satisfaction, though some report stability issues, especially during upgrades and high capacity.
Sentiment score
7.6
ExtremeCloud IQ is stable, with minor firmware issues; updates improve reliability, with newer bands performing well and occasional reboots needed.
The stability of Cisco Identity Services Engine (ISE) is poor for certain use cases, like authentication.
Cisco Identity Services Engine (ISE) is considered very reliable and stable.
It requires some time to update, which affects real-time management.
 

Room For Improvement

Cisco ISE struggles with setup complexity, non-intuitive UI, integration challenges, upgrade issues, and demands for better features.
ExtremeCloud IQ needs improvements in UI, stability, performance, security, support, and pricing to meet user and market expectations.
The whole setup works well with Cisco access points and Cisco switches, but when you have multiple vendors in the environment, such as HP switches or access points like Aruba, you'll find they will not work well with Cisco Identity Services Engine (ISE).
Pricing can be more expensive compared to other vendors, and there is a significant price gap observed, which doesn't seem justified by some specific features.
Additionally, the product is vulnerable and has many bugs.
I needed deep details and more thorough resources.
 

Setup Cost

Cisco ISE offers strong features with complex, expensive pricing, but discounts through partnerships can help alleviate costs.
ExtremeCloud IQ is competitively priced, offering flexible licensing and reasonable support costs, especially advantageous for educational institutions.
Compared to other solutions like HPE ClearPass, Cisco is more costly, and the conversation suggests a possible forty percent price gap compared to competitors.
The license costs can range between $50,000 to $100,000 per year for enterprises.
The cost is about 100 million Ugandan shillings, which converts to approximately $30,000 per year.
The licensing was a challenge due to budget constraints, and I used ExtremeCloud IQ without a license for a period.
 

Valuable Features

Cisco ISE provides comprehensive access control, seamless integration, and enhanced security with intuitive management for versatile network operations.
ExtremeCloud IQ excels with centralized management, AI analytics, seamless scalability, and integration with planning tools for efficient networking.
There is value because it helps us secure the network and prevents certain things from happening which could cause financial loss.
This solution ensures organizations have secure environments and also supports robust policy enforcement, allowing control over who has access to various parts of the network.
Cisco Identity Services Engine (ISE) is very good at device administration.
The automation and information provided by ExtremeCloud IQ, such as connection status and logs, were very beneficial.
 

Categories and Ranking

Cisco Identity Services Eng...
Ranking in Network Access Control (NAC)
1st
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
143
Ranking in other categories
Cisco Security Portfolio (1st)
ExtremeCloud IQ
Ranking in Network Access Control (NAC)
12th
Average Rating
8.8
Reviews Sentiment
7.3
Number of Reviews
76
Ranking in other categories
Network Management Applications (11th), Intrusion Detection and Prevention Software (IDPS) (20th)
 

Mindshare comparison

As of July 2025, in the Network Access Control (NAC) category, the mindshare of Cisco Identity Services Engine (ISE) is 25.1%, down from 30.7% compared to the previous year. The mindshare of ExtremeCloud IQ is 0.8%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Network Access Control (NAC)
 

Featured Reviews

SunilkumarNaganuri - PeerSpot reviewer
Enhanced device administration hindered by complex deployment and security limitations
Cisco Identity Services Engine (ISE) needs to improve the profiling preauthentication. They are very poor in asset classification and should focus on improving the preauthentication profiling, especially for NAC use cases. This will give them a roadmap for software-defined access (SDA) use cases and network segmentation. Threat detection capabilities are very weak. Additionally, the product is vulnerable and has many bugs.
KristianLarsen - PeerSpot reviewer
Helps resolve network-related issues quickly and is reasonably priced
The tool has both advantages and weaknesses because it has several pieces of software on which it has been working because of buyouts. The tool has several branches of software versions, and you can consolidate it into ExtremeCloud, but it also has the disadvantage that sometimes people can get issues because the software on the hardware is different than they expected, especially if it is not converted to the tool used. The tool has simplified things, but it also adds a complexity that sometimes stumps some users. In the future, I think the tool’s onboarding setup of a new tenant could be smoother or faster. I also think that they could provide a simpler setup for first-level support so that it can be easier for them to have a support dashboard that would help them. I am talking about customer support organizations, so you usually have a high turnaround, but you need to have something that is easier to use and where you don't need so much training.
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Top Industries

By visitors reading reviews
Computer Software Company
15%
Educational Organization
15%
Financial Services Firm
9%
Government
8%
Computer Software Company
13%
Comms Service Provider
9%
Educational Organization
9%
Manufacturing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Which is better - Aruba Clearpass or Cisco ISE?
Aruba ClearPass is a Network Access Control tool that gives secure network access to multiple device types. You can adapt the policies to VPN access, wired, or wireless access. You can securely ...
What are the main differences between Cisco ISE and Forescout Platform?
OK, so Cisco ISE uses 802.1X to secure switchports against unauthorized access. The drawback of this is that ISE cannot secure the port if a device does not support 802.1x. Cameras, badge readers, ...
How does Cisco ISE compare with Fortinet FortiNAC?
Cisco ISE uses AI endpoint analytics to identify new devices based on their behavior. It will also notify you if someone plugs in with a device that is not allowed and will block it. The user exper...
What are pros and cons of Aruba 515 Series AP vs. Cisco Meraki or Extreme Networks?
Depends. I have personally used both Cisco and Aruba so I am familiar with them. Extreme I am not, so unless they have some feature that I need or want, I wouldn't consider them. Do you have expe...
What do you like most about ExtremeCloud IQ?
The Client 360 feature provides a comprehensive view of your clients and their activities, including the devices they use. Additionally, a feature called Network 360 offers a 360-degree view of the...
What is your experience regarding pricing and costs for ExtremeCloud IQ?
The licensing was a challenge due to budget constraints, and I used ExtremeCloud IQ without a license for a period. The documentation and training courses were also costly, impacting how easily I c...
 

Also Known As

Cisco ISE
Aerohive Networks, Aerohive HiveManager, HiveManager, ExtremeCloud , ExtremeSecurity
 

Overview

 

Sample Customers

Aegean Motorway, BC Hydro, Beachbody, Bucks County Intermediate Unit , Cisco IT, Derby City Council, Global Banking Customer, Gobierno de Castilla-La Mancha, Houston Methodist, Linz AG, London Hydro, Ministry of Foreign Affairs, Molina Healthcare, MST Systems, New South Wales Rural Fire Service, Reykjavik University, Wildau University
Henry Ford Health System, Baltimore Ravens, Brandili, Federal University of Alagoas, CEDAE, Caxias do Sul, UNISC Concurrency, CenturyLink Field, Louisiana College, Cricket Tasmania Stadium, Moscow Internet Exchange
Find out what your peers are saying about Cisco Identity Services Engine (ISE) vs. ExtremeCloud IQ and other solutions. Updated: June 2025.
860,592 professionals have used our research since 2012.