LogicMonitor and Cisco Intersight are competitors in the IT management and cloud service management sector. LogicMonitor appears to have an edge in terms of its robust features and responsiveness in customer service, but Cisco Intersight shines in managing hybrid and multi-cloud environments.
Features: LogicMonitor offers customizable dashboard functionalities that enhance user interaction with data swiftly. Its logic modules and dynamic alerting capabilities provide granular control and environmental insights. Cisco Intersight excels with integration and manageability across cloud services, offering strong analytics and automation features, making it suitable for hybrid and multi-cloud environment management.
Room for Improvement: LogicMonitor could benefit from enhancing its topology mapping and reporting capabilities. It needs to improve ease of use for customizations, particularly for non-standard equipment, and develop its logs feature. Cisco Intersight users seek better hybrid cloud management, integration with third-party tools, and enhancements in automation for seamless operation across diverse hardware and cloud services.
Ease of Deployment and Customer Service: LogicMonitor supports deployment in hybrid, on-premises, and cloud environments and is praised for its responsive support team. Cisco Intersight also supports these environments but may struggle with complex integrations and automation. While both have good support, LogicMonitor is consistently recognized for rapid response and knowledgeable staff.
Pricing and ROI: LogicMonitor is appreciated for its comprehensive features and flexibility at a competitive price, offering significant ROI through reduced false alerts and improved efficiency. However, its licensing model may become costly for large environments. Cisco Intersight provides competitive pricing with varied licensing options, appealing for core data center integration and cloud management. Users of both products observe tangible returns, with LogicMonitor's ROI enhanced by its operational efficiencies.
It simplifies the onboarding of new hardware, reducing time spent on manual installations and configurations.
The return is more of value and savings in preventing costly downtime, making the savings of about $60,000 which we would have lost without LogicMonitor, and in IT staff efficiency, we save approximately 15 hours a week.
Because of LogicMonitor, we have reduced our EC2 infrastructure significantly, which has helped us reduce costs by 20%.
Downtime on each network asset has been reduced, and there is now better visibility for the operations team to manage 24/7 support.
For complex issues, it's challenging to get the right engineer quickly unless you have a specific contract like CX.
Cisco provides better support than anyone else.
Cisco technical support is helpful.
Within one day, I received a script, and LogicMonitor was able to provide the firewall configuration in LogicMonitor on the same day I submitted the request.
Customer support is on point and very well trained.
We need to be able to reach them in real-time, and without those kinds of options available, we have to set up ad hoc calls, which could be improved.
I rate its scalability a ten out of ten due to its capability to manage multiple domains and automate service requests.
Cisco Intersight is scalable enough for our needs, allowing management in a multi-environment setup and working remotely while deploying servers.
They are not licensed, so you could deploy one collector or 1,000 collectors for the same cost.
LogicMonitor's scalability absolutely meets our organization's growth needs.
LogicMonitor is pretty good at scaling things when it comes to monitoring AWS infrastructure because I can see that it scales very well for us.
Some steps are not included in the official documentation, which can create challenges.
It is always accessible online, secure, and allows access from any location, following strict authentication standards.
The platform is reliable, alerts are consistent, and once collectors and integrations are in place, monitoring runs smoothly with minimal disruption.
It is very stable. I have never seen LogicMonitor itself go down.
Since we implemented LogicMonitor and got it working in production, there has been no downtime, no reliability issues, and nothing major regarding flare-ups from LogicMonitor's perspective.
There is a significant issue regarding migration from UCS Manager into Intersight without formatting the Fabric Interconnects (FI), which is problematic in a production environment.
It would be great to have a chat session mode AI so that when I am on standby and encountering issues, I could engage with it, much like ChatGPT.
When registering our devices and servers using tokens, auto-detection could make it easier by automatically identifying resources and adding them to the platform.
I would also appreciate a stronger out-of-the-box AWS correlation, such as automatically grouping related issues across EC2, EBS, and ALBs in a way that reads as a single incident story.
We are not just looking for a solution that is monitoring-based; we are looking for a solution that fixes the outage and documents it all.
I wish the user interface would be customizable to allow users to create personal context-specific workspaces to hide irrelevant data, rather than trying to have a one-size-fits-all interface.
The pricing is fair and reasonable, particularly for enterprises.
Cisco Intersight's license cost is very high compared to AWS and Azure solutions, which have lower initiation costs.
The pricing mechanism sounds fair.
For small businesses that want to utilize LogicMonitor and are just starting out with limited customers, a pricing model targeted to this segment would be beneficial, perhaps at three or two dollars per device per month.
I experienced no issues with pricing, setup cost, and licensing; it was very transparent, and the licensing model is very clear and easy to understand.
The pricing and overall deployment was quite easy.
This solution has provided time savings and required fewer people to operate this tool, rather than direct cost savings.
It provides visibility into other products and storage, and is beneficial for environments where Cisco and other vendors coexist, allowing full visibility of the entire infrastructure.
It also provides predictive analysis, predicting data leaks and making it easy to scale up servers remotely without requiring physical interference.
The dynamic alerting and root cause analysis have helped us fix issues before they cause a full-blown outage or degrade performance for end users.
Our SLAs and SLOs were averaging about 10 to 15 failed SLAs and SLOs that were over the time allotted to get those resolved, and those are now down to about two to three per week.
When talking about the statistics, it has helped us reduce downtime to about 40 to 50% because without LogicMonitor, we used to know about the downtime only when the application was actually down.
| Product | Mindshare (%) |
|---|---|
| LogicMonitor | 2.8% |
| Cisco Intersight | 1.3% |
| Other | 95.9% |
| Company Size | Count |
|---|---|
| Small Business | 5 |
| Midsize Enterprise | 4 |
| Large Enterprise | 7 |
| Company Size | Count |
|---|---|
| Small Business | 14 |
| Midsize Enterprise | 11 |
| Large Enterprise | 17 |
Cisco Intersight delivers advanced data center management with cloud integration, remote server scaling, and predictive analytics, promoting efficient infrastructure management. It supports hybrid environments and is suitable for scaling across enterprises.
Cisco Intersight offers a comprehensive view of data centers with seamless cloud platform integration, enhancing manageability across environments. It is known for workflow automation, inventory management, and predictive analysis, allowing users to optimize workloads. Users leverage its scalability and ease of use, with features that aid in remote management and integration with both Cisco and non-Cisco products. However, improvements are needed in usability, automation, and third-party tool integration, especially for on-premises and hybrid cloud management. Users often face challenges with firmware management and transitioning from UCS Manager. Desired enhancements include better software compatibility, third-party integrations, expanded microservices support, enhanced AI features, and more automation capabilities, addressing setup complexity, support, and high maintenance costs.
What are the main features of Cisco Intersight?In industries where data center management and integration are critical, such as finance, healthcare, and telecommunications, Cisco Intersight is used to monitor and manage infrastructure across multiple sites. Its capability to combine platforms like HyperFlex and VMware allows organizations to maintain hardware status effectively, supporting both on-premises and cloud environments for efficient service delivery.
LogicMonitor offers flexible IT monitoring with customizable dashboards and robust alerting capabilities. It integrates seamlessly with third-party apps like ServiceNow and provides a single-pane view for diverse IT environments, aiding in proactive issue resolution and enhancing operational efficiency.
LogicMonitor stands out with its capability to monitor diverse infrastructures including Cisco Voice systems, data centers, and virtual environments. Supporting servers, storage, networking devices, and applications, it provides seamless integration with cloud services like AWS and Azure. Users leverage its scalability and flexibility, benefiting from dynamic thresholds, anomaly detection, and detailed visualization. All these features contribute to improved management of IT assets and streamlined operations. Users suggest improvements in mapping, reporting, and automation for remediation, desiring more customizations and an expansive application performance monitoring toolset.
What are LogicMonitor's key features?LogicMonitor is widely implemented across industries, providing monitoring for infrastructure in sectors like telecommunications, cloud computing, and managed services. Managed service providers particularly value its ability to track client environments, deliver proactive alerts, and generate comprehensive reports, while its integration with cloud platforms like AWS and Azure offers users centralized management and visibility into IT assets worldwide.
We monitor all IT Infrastructure Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
