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Clarity SM vs Stat for Oracle E-Business Suite comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Mar 1, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Automation Anywhere
Sponsored
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
661
Ranking in other categories
Business Process Management (BPM) (2nd), Robotic Process Automation (RPA) (2nd), Process Mining (1st), Intelligent Document Processing (IDP) (1st), Agentic Automation (1st), Business Orchestration and Automation Technologies (2nd), AI Legal & Compliance (1st), AI Finance & Accounting (2nd), AI Procurement & Supply Chain (1st)
Clarity SM
Average Rating
7.8
Reviews Sentiment
7.0
Number of Reviews
107
Ranking in other categories
Help Desk Software (17th), IT Service Management (ITSM) (19th)
Stat for Oracle E-Business ...
Average Rating
8.6
Reviews Sentiment
8.1
Number of Reviews
2
Ranking in other categories
IT Service Management (ITSM) (42nd)
 

Featured Reviews

Venkat Sivaprakash - PeerSpot reviewer
Management Consultant at Accenture
Has significantly improved document-driven workflows and reduced processing time across finance and HR functions
Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.
Türker Kara - PeerSpot reviewer
Application & Software Architect at Turkiye Finans Participation Bank
Quite good back-end architecture for end users but the API is very, very bad
Our company uses the solution for system, program, service request, change, and knowledge-based management.  We perform CMD authorizations and use a lot of integrations for our in-house or third-party applications. We also use Salesforce automations and Microsoft orchestrations.  We have about…
Mohammed Ghonaim - PeerSpot reviewer
Senior Oracle Application Consultants at Saudi Telecom Company
An user-friendly solution that enables business users to extract data in various formats
The user-friendly solution enables business users to extract data in various formats independently. Additionally, it controls access, allowing for data masking of sensitive information within Oracle. These features contribute positively to the user experience, especially from the perspective of…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We brought onshore a lot of what we were doing offshore, saving our company close to $20 million."
"We have leveraged automation to increase economies of scale and value-added work while reducing operating costs."
"Object cloning with an option to enter wildcard selection was very useful when working in a web application that generated dynamic HTML content."
"The integration is helpful. We have quite a few use cases where we've integrated with Microsoft tools and local record systems, such as SAP and Vertex AI."
"Automation Anywhere IQ Bot is very strong in comparison to other vendors because Automation introduced this intelligent document processing product a long time ago, which is one of its unique features."
"It has saved us a lot of hours, manual effort, and we can focus on more important tasks, which helps us with our ROI."
"By implementing it, we were able to solve the issue of automation, which we had almost given up on."
"Automation Anywhere helped us to reduce the work time on data operations."
"With its scalability and ability to connect with various systems, we have been able to exchange data with several systems automatically."
"Being able to specify event rules and SLAs that can help to automate some of the processes that people are doing manually is valuable."
"It has a good GUI interface."
"The solution is highly stable; we are using the high availability product for our application server, and the program server is enough for our organization, allowing us to use the application in over 70 countries where it works well for us."
"Customer service is excellent."
"The most valuable features are the requests and incident tracking."
"As we have other solutions from CA, I would recommend this for others, absolutely, because if you are using this in the right way you have big possibilities."
"It improves our service delivery process, we're more efficient, and we're leveraging the ticketing system, which is always more efficient, so we can measure and improve."
"The user-friendly solution enables business users to extract data in various formats independently. Additionally, it controls access, allowing for data masking of sensitive information within Oracle. These features contribute positively to the user experience, especially from the perspective of business users."
"The solution's technical support is very responsive."
 

Cons

"The scripting can be a bit difficult."
"We tried Citrix six months ago, but the solution that they gave us did not work in our environment."
"They have incorporated many latest technologies, such as AI, and there is always scope to improve the processes and have more stability."
"Its pricing definitely needs to be more competitive. When licensing costs are high, we cannot use this tool for automation."
"I would like more integration into the entire Microsoft Suite of products, not just Excel."
"The setup process is not easy compared to the competition, and this can be a barrier to entry."
"We looked at the Bot Store initially and didn't find much."
"If the option were available to use the old generic-style variable type, it would be helpful."
"Improvements would include simplification in the user interface, being more expandable, better documentation. The user interface is fairly cluttered, and we can update it the way we need to, but it just seems dated."
"The CA products integrate well together but I would like to see better integration with third-party solutions."
"Support is a problem area for us. They take too long to respond to tickets logged."
"However, I'm cutting down the score because of bad design decisions and outright bad implementation on some specific areas."
"The setup was complex. Out-of-the-box was definitely a difficult configuration because a lot of manual configuration needs to be done."
"Ease of support and upgrades need much improvement."
"The technical support at CA is good at times, but it works very slowly. They are also at times not responsive, which is not good."
"The initial setup can be complex, especially if you want to track and notify on a variety of granular controls. However, the vendor oversells how easy it is and the training from CA is terrible."
"I recommend enhancing the user interface to make the product more user-friendly for business users. Identifying queries that apply to Oracle technical assessments would be beneficial, particularly for Oracle E-Business Suite (EBS) or other specific ready-made packages."
"The concerns where improvements are required lie in the area of finance revolving around aspects like receivables and the general ledger."
 

Pricing and Cost Advice

"I don't deal have cost specifics but I can say it is a tool that provides value for the money."
"Our advice is that anybody interested in this product should negotiate product bundles in order to reduce the cost of installation and setup."
"We are a partner of Automation Anywhere and find the pricing to be reasonable."
"One of the things that will be good for the community will be to get the free version to download, which came out just a month ago called Community Edition. So, you can actually download it and try it for yourself."
"The licensing cost for Automation Anywhere is high."
"They all are very competitive today. At the end of the day, it boils down to the negotiations that happen and what type of partner you are."
"Automation Anywhere pricing and licensing are competitive compared to the other automation vendors."
"It's justified because we have saved quite a bit of money at the company and many manual hours. Overall, it justifies the cost."
"The pricing is based on a subscription model."
"Pricing is simple, as it’s per concurrent analysts."
"The solution is quite reasonable compared to other solutions in the market."
"I think pricing of this model is suitable for growing corporations."
"Clarity offers a perpetual license. Customers purchase the license once and then pay for maintenance. CA provides a subscription model as well. Both models are available for our customers."
"It is a bit expensive, but you definitely get what you pay for. It is worth it!"
"I don't see anyone other than large companies being able to afford this system."
"There is a subscripted needed to use Clarity SM. The price of the solution could be less expensive. ServiceNow is less expensive and BMC Helix is priced similar to Clarity SM."
"I rate the product price a six or a seven on a scale of one to ten, where one is low, and ten is high."
"The tool is cheap, but monthly subscriptions are a bit high."
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Top Industries

By visitors reading reviews
Outsourcing Company
15%
Financial Services Firm
12%
Comms Service Provider
10%
Manufacturing Company
10%
Financial Services Firm
20%
Outsourcing Company
18%
Construction Company
11%
Healthcare Company
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business161
Midsize Enterprise82
Large Enterprise558
By reviewers
Company SizeCount
Small Business20
Midsize Enterprise15
Large Enterprise66
No data available
 

Questions from the Community

How good is Automation Anywhere for RPA processes?
It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...
How good is Automation Anywhere for RPA processes?
From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...
How good is Automation Anywhere for RPA processes?
It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.
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Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)
CA Service Desk Manager, Clarity Service Management, CA Service Management, Unicenter Service Desk, CA SDM, CA Service Catalog, CA Business Service Insight
No data available
 

Interactive Demo

Demo not available
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Overview

 

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics
Banco G&T Continental City of Perth, FEMSA, Fujitsu, Manpower, Muslim Commercial Bank - MCB, Punjab National Bank, Santa Clara County Social Services, Stefanini
Information Not Available
Find out what your peers are saying about Clarity SM vs. Stat for Oracle E-Business Suite and other solutions. Updated: September 2026.
913,806 professionals have used our research since 2012.