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CloudCheckr vs Freshservice comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.6
CloudCheckr CMx High Security users report significant ROI through reduced manual efforts, optimized spending, and automated invoicing.
Sentiment score
6.3
Freshservice boosts efficiency with automation, cut hiring needs, improves SLA, but ROI quantification and user management vary by region.
It has reduced manual efforts that would otherwise be spent checking where spending is occurring and ensuring all teams use resources correctly.
Dev Ops Engineer at a construction company with 11-50 employees
I have seen a return on investment of 100%, with significant cost avoidance and measurable savings within the first few months of deployment.
Sr PreSales Cloud Architect at a outsourcing company with 10,001+ employees
I've seen a return on investment, as the savings are concrete, measurable, and they show up directly in the AWS bill.
Top Engineer at a tech vendor with 5,001-10,000 employees
Faster resolution means the average ticket resolution time decreased by roughly twenty-five to thirty percent since alerts are automatically converted into tickets and routed to the right team.
Security Engineer (SOC) at a tech services company with 51-200 employees
Automation has contributed significantly, resulting in reduced resource counts, which equates to savings in money and time.
Technical support manager at a tech vendor with 201-500 employees
With using Freshservice, only two technicians are needed per one shift, but without Freshservice, for the same company size, we need about four technicians per shift, so it saved money and time.
Systems Engineer at a consultancy with 51-200 employees
 

Customer Service

Sentiment score
6.2
CloudCheckr's customer service is praised for responsiveness, but some encounter delays requiring account rep involvement for resolution.
Sentiment score
6.8
Freshservice support is responsive and helpful but requires better communication and understanding of user needs for technical issues.
The additional support ended up taking longer than expected, with responses that did not meet our need for detailed and technical assistance.
Sr PreSales Cloud Architect at a outsourcing company with 10,001+ employees
Sometimes support needs to be reached, but they are very responsive and supportive.
Dev Ops Engineer at a construction company with 11-50 employees
The customer support for CloudCheckr is fantastic.
Director, Trust Operations Analytics at a tech vendor with 1,001-5,000 employees
Ultimately, we saw a 77% reduction in average resolution times with a return on investment realized within 6 months.
IT Service Delivery Manager at Symposiam
However, they have improved over the period of two years.
IT & Operations Manager at a financial services firm with 51-200 employees
Their documentation is also good, making setup easy without needing frequent support requests.
Security Engineer (SOC) at a tech services company with 51-200 employees
 

Scalability Issues

Sentiment score
8.1
CloudCheckr is praised for scalability and efficiency in managing diverse cloud environments despite concerns about handling large data volumes.
Sentiment score
7.3
Freshservice efficiently scales with user growth and ticket volume, supporting departments despite potential customization and enterprise-level limitations.
If tomorrow I were to contract AWS or Google Cloud Services, I could manage them from the same place.
Director Ti at Instituto de Innovacion Empresarial
It scales well for MSPs and large enterprises, allowing for management of hundreds of accounts and tens of thousands of resources while retaining performance and visibility.
Sr PreSales Cloud Architect at a outsourcing company with 10,001+ employees
As our organization has grown and ticket volume related to AWS resources increased, Freshservice handled the extra load without any performance issues.
Security Engineer (SOC) at a tech services company with 51-200 employees
It offers global performance with multi-region data centers to ensure faster responses while adhering to strong security and compliance standards such as GDPR and SOC 2.
IT Service Delivery Manager at Symposiam
Freshservice is easy to use for scalability.
IT manager at a comms service provider with 1,001-5,000 employees
 

Stability Issues

Sentiment score
8.2
CloudCheckr is a stable, reliable cloud optimization tool with high ratings, though minor issues and slow queries are noted.
Sentiment score
8.3
Freshservice offers stable performance with minor data import and integration challenges, excelling in daily operations and seamless updates.
CloudCheckr is stable and rock solid.
Top Engineer at a tech vendor with 5,001-10,000 employees
The service runs smoothly most of the time, and performance has been consistent even when ticket volumes and AWS alerts are high.
Security Engineer (SOC) at a tech services company with 51-200 employees
Freshservice is quite stable as they host it on AWS.
IT & Operations Manager at a financial services firm with 51-200 employees
Freshservice provides a stable environment for our needs.
IT manager at a comms service provider with 1,001-5,000 employees
 

Room For Improvement

CloudCheckr requires improved integration, easier use, better reporting, clearer pricing, faster performance, and enhanced tool compatibility.
Freshservice needs improved customization, integration, asset management accuracy, reporting, support, AI features, and performance for larger networks.
CloudCheckr is a powerful and feature-rich tool with abundant metrics.
Dev Ops Engineer at a construction company with 11-50 employees
Another area is drift analysis; there have been complaints about tracking optimization opportunities, such as how to track opportunities identified in January and whether they were resolved in February.
Sr PreSales Cloud Architect at a outsourcing company with 10,001+ employees
The data does not work in real time; rather, it takes between one and three days to show you the usage.
Director Ti at Instituto de Innovacion Empresarial
There's limited experience with the CMDB or asset management features.
IT Technician at a retailer with 1,001-5,000 employees
Asset management can definitely be improved because it doesn't pick up every single device on the network or every single piece of information.
IT & Operations Manager at a financial services firm with 51-200 employees
Reporting is useful, but the customization is still restricted, and it would be great to build more detailed reports that combine multiple data sources, especially for cloud-related operations.
Security Engineer (SOC) at a tech services company with 51-200 employees
 

Setup Cost

CloudCheckr offers competitive, tiered pricing aligned with Azure consumption, providing good value and requiring a CloudCheckr CMx license.
Freshservice offers competitive pricing with flexible plans, emphasizing cost-effectiveness and lower total ownership costs for enterprises.
Overall, the pricing was quite convenient and represented good value for money.
Dev Ops Engineer at a construction company with 11-50 employees
Pricing is feature-tiered under the MSP licensing, and I would say the pricing was quite competitive and fair.
Sr PreSales Cloud Architect at a outsourcing company with 10,001+ employees
I won't pretend it's cheap, but we've saved multiples of what we pay for it, so the conversation with finance is straightforward.
Top Engineer at a tech vendor with 5,001-10,000 employees
Switching from previous ITSM tools has led to a 50% reduction in licensing costs.
IT Service Delivery Manager at Symposiam
The solution offers flat licensing and appears to be cost-effective.
IT Technician at a retailer with 1,001-5,000 employees
The price was very comfortable for our organization to proceed with the migration from Freshdesk to Freshservice.
Technical support manager at a tech vendor with 201-500 employees
 

Valuable Features

CloudCheckr offers simplicity, cost visibility, actionable insights, multi-cloud integration, and security, leading to significant savings and efficiency.
Freshservice is valued for its user-friendly interface, automation, integration capabilities, and features enhancing IT team efficiency.
The cost visibility and reporting are really valuable, and the dashboard is informative and enables good decision-making.
Dev Ops Engineer at a construction company with 11-50 employees
What makes CloudCheckr easy for me to use is its intuitive interface.
Director, Trust Operations Analytics at a tech vendor with 1,001-5,000 employees
The best features CloudCheckr offers include out-of-the-box security and compliance check features that provide over 35 different types of compliance checks at no cost, best practice checks, and alerts.
Sr PreSales Cloud Architect at a outsourcing company with 10,001+ employees
The most valuable features include ticket routing, automation in triage, data control, and flat licensing.
IT Technician at a retailer with 1,001-5,000 employees
Incident management is very helpful, and the system is straightforward, making it easy to use for our enterprise-level company.
IT manager at a comms service provider with 1,001-5,000 employees
Overall, Freshservice provides cutting-edge AI automation for agents and end-users, effortless no-code workflows and ITIL-aligned operations, robust asset, incident, change, problem, and major incident management backed by the live CMDB, unified service desk with self-service and multi-channel support, and strong analytics reporting features, making it a powerful tool for any IT function.
IT Service Delivery Manager at Symposiam
 

Categories and Ranking

CloudCheckr
Ranking in Cloud Management
9th
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
13
Ranking in other categories
Cloud Cost Management (9th), Managed Cloud Services (5th), AI Observability (19th)
Freshservice
Ranking in Cloud Management
15th
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
40
Ranking in other categories
Help Desk Software (7th), Project Management Software (12th), IT Asset Management (6th), IT Service Management (ITSM) (8th), Configuration Management Databases (5th), IT Alerting and Incident Management (15th), AI IT Support (5th)
 

Mindshare comparison

As of August 2026, in the Cloud Management category, the mindshare of CloudCheckr is 2.6%, up from 1.2% compared to the previous year. The mindshare of Freshservice is 1.3%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Management Mindshare Distribution
ProductMindshare (%)
CloudCheckr2.6%
Freshservice1.3%
Other96.1%
Cloud Management
 

Featured Reviews

AbhishekGupta2 - PeerSpot reviewer
Sr PreSales Cloud Architect at a outsourcing company with 10,001+ employees
Centralized cloud costs have boosted savings while reporting and user experience still need work
The best features CloudCheckr offers include out-of-the-box security and compliance check features that provide over 35 different types of compliance checks at no cost, best practice checks, and alerts. Another valuable feature is the multi-cloud overview, providing unified reporting across AWS and Azure while allowing us to create different types of dashboards based on who logs into the platform. Additionally, from an MSP standpoint, there is good ease of deployment, especially the billing and chargeback functionality for a reseller or managed services provider. CloudCheckr has positively impacted my organization by helping us manage multiple customers and tens of thousands of resources while retaining performance and visibility due to its multi-cloud support. We do not have to worry about jumping from one platform to another, and the better MSP support is beneficial from a billing and chargeback automation standpoint. The integration in compliance helps identify missing areas within our customer environments and improves them. On average, it has helped us provide approximately 15 to 20% savings through right-sizing or idle resource elimination. These are some of the immediate cost savings our customers have experienced after implementing recommendations from the tool.
Raja Farrar - PeerSpot reviewer
IT Service Delivery Manager at Symposiam
Automation and AI have transformed our service delivery and have made IT support faster and more efficient
I always keep up with Freshservice's roadmaps and new features. Freshservice has been very good at listening to feedback and adding those feature requests into their next iterations. I wish they would offer more granular data export options for utilizing in Power BI, along with predictive analytics for capacity planning and SLA breaches to enable more proactive support management and reduce firefighting. While the dashboards are effective, some users find custom reporting limited compared to ServiceNow or Jira. I would also appreciate deeper integrations, especially for niche apps requiring development coding work to enable advanced orchestration. Native integrations for DevOps pipelines such as GitHub Actions and Jenkins, along with stronger API flexibility for complex workflows, would enhance functionality. Although the CMDB and asset management are solid, they do lack advanced dependency mapping compared to other enterprise tools. My wishlist includes automated impact analysis for changes and improved visualization of asset relationships, enabling quicker resolutions from an agent's perspective when alerts come in. I acknowledge that Device42 may enhance this, but it is an extra cost beyond what we already pay. While Freddy AI is excellent for triage and suggestions, some users desire more proactive automation, such as predictive ticket routing based on historical patterns and AI-driven capacity forecasting. Lastly, the pricing tiers might seem rigid for mid-sized teams, so a more granular add-on option for features such as Device42 or pay-per-use for orchestration workflows could be beneficial.
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Top Industries

By visitors reading reviews
Construction Company
15%
Outsourcing Company
12%
Manufacturing Company
12%
Comms Service Provider
7%
Construction Company
11%
Manufacturing Company
10%
University
8%
Comms Service Provider
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise1
Large Enterprise10
By reviewers
Company SizeCount
Small Business24
Midsize Enterprise5
Large Enterprise16
 

Questions from the Community

What is your experience regarding pricing and costs for CloudCheckr ?
My experience with pricing, setup cost, and licensing reflects that it uses custom pricing based on your cloud spend, which is pretty standard for this category. I won't pretend it's cheap, but we'...
What needs improvement with CloudCheckr ?
CloudCheckr could enhance its Azure support, as it honestly feels an afterthought. We have some workloads on Azure and the experience compared to AWS is noticeably worse. Additionally, there's a lo...
What is your primary use case for CloudCheckr ?
A quick, specific example of how I use CloudCheckr in my workflow is that first thing every morning, I check the cost anomaly alerts. CloudCheckr flags anything that looks out of the ordinary overn...
What is your experience regarding pricing and costs for Freshservice?
I cannot comment much on the pricing, setup cost, and licensing for Freshservice as it was already preset up in my company.
What needs improvement with Freshservice?
I believe Freshservice can be improved by offering more advanced features and customizability. In terms of improvements, I suggest enhancing performance for larger networks and addressing workflow ...
What is your primary use case for Freshservice?
In Freshservice, I typically use it for day-to-day tasks. A quick, specific example of how I use Freshservice in my daily work includes getting some incidents, working on service requests, and hand...
 

Also Known As

CloudCheckr CMx High Security, CloudCheckr CMP
Flint
 

Overview

 

Sample Customers

Accenture, Logitech, Ingram, Cloudar, Infor, DXC, Cornell University, DLT, Lumen, Lightstream, Choice Hotels, B-Tech, SmileShark, PTP, Explicity, JCH Technology, Siemens Mobility
Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport
Find out what your peers are saying about CloudCheckr vs. Freshservice and other solutions. Updated: August 2026.
908,800 professionals have used our research since 2012.