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CloudCheckr vs ServiceNow IT Operations Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.5
CloudCheckr CMx High Security users saw up to 100% ROI with cost savings, operational efficiency, and reduced manual effort.
Sentiment score
5.2
Organizations typically see ROI from ServiceNow IT Operations Management within 18-24 months, enhancing efficiency and reducing staffing needs.
It has reduced manual efforts that would otherwise be spent checking where spending is occurring and ensuring all teams use resources correctly.
Dev Ops Engineer at a construction company with 11-50 employees
I have seen a return on investment of 100%, with significant cost avoidance and measurable savings within the first few months of deployment.
Sr PreSales Cloud Architect at a outsourcing company with 10,001+ employees
I've seen a return on investment, as the savings are concrete, measurable, and they show up directly in the AWS bill.
Top Engineer at a tech vendor with 5,001-10,000 employees
It reduced staffing needs from four full-time staff to fewer due to automation.
Account Manager at a consultancy with 11-50 employees
 

Customer Service

Sentiment score
6.8
CloudCheckr's support receives mixed reviews; some praise responsiveness and expertise, while others note delays, with account reps enhancing experiences.
Sentiment score
6.0
ServiceNow IT Operations Management provides efficient support, but response times and documentation quality could be improved.
The additional support ended up taking longer than expected, with responses that did not meet our need for detailed and technical assistance.
Sr PreSales Cloud Architect at a outsourcing company with 10,001+ employees
Sometimes support needs to be reached, but they are very responsive and supportive.
Dev Ops Engineer at a construction company with 11-50 employees
The customer support for CloudCheckr is fantastic.
Director, Trust Operations Analytics at a tech vendor with 1,001-5,000 employees
They respond promptly when we call to open a ticket.
Chief Information Officer at a energy/utilities company with 201-500 employees
For minor issues, the team takes a month's time to provide a fix.
Solution architect at a tech vendor with 10,001+ employees
The response time of technical support could be improved.
Senior Consultant at a consultancy with 10,001+ employees
 

Scalability Issues

Sentiment score
8.1
CloudCheckr is scalable and efficient for MSPs and enterprises, though large data volumes may cause slowdowns.
Sentiment score
7.2
ServiceNow IT Operations Management offers scalable solutions for all business sizes, efficiently managing growth, though smaller firms may find costs challenging.
It scales well for MSPs and large enterprises, allowing for management of hundreds of accounts and tens of thousands of resources while retaining performance and visibility.
Sr PreSales Cloud Architect at a outsourcing company with 10,001+ employees
ServiceNow ITOM scales very well to small and medium businesses.
Account Manager at a consultancy with 11-50 employees
It integrates with every single tool, even external tools.
Business analyst at a financial services firm with 10,001+ employees
 

Stability Issues

Sentiment score
8.1
CloudCheckr CMx High Security is stable and reliable, highly rated for enterprise cloud and cost optimization despite minor issues.
Sentiment score
7.7
ServiceNow IT Operations Management is stable and reliable, with minor stability issues due to external network and deployment factors.
CloudCheckr is stable and rock solid.
Top Engineer at a tech vendor with 5,001-10,000 employees
Since it is a Platform as a Service (PaaS) or Software as a Service (SaaS) solution, I consider the stability to be very high, rating it ten out of ten.
Business analyst at a financial services firm with 10,001+ employees
It helps us create custom dashboards and provides excellent search functionality where we can search for any issues or errors that have occurred and take corrective action before it impacts the users.
Solution architect at a tech vendor with 10,001+ employees
All while benefiting from a single tool, single maintenance, and reduced license costs.
Associate Vice President at AWL
 

Room For Improvement

CloudCheckr needs better Azure and Google integration, UI simplification, faster data processing, clearer pricing, and enhanced security compliance.
ServiceNow IT Operations Management needs improved UI simplicity, customization, pricing, integration, support, and comprehensive documentation to enhance usability.
CloudCheckr is a powerful and feature-rich tool with abundant metrics.
Dev Ops Engineer at a construction company with 11-50 employees
Another area is drift analysis; there have been complaints about tracking optimization opportunities, such as how to track opportunities identified in January and whether they were resolved in February.
Sr PreSales Cloud Architect at a outsourcing company with 10,001+ employees
An area where CloudCheckr can be improved is pricing.
Director, Trust Operations Analytics at a tech vendor with 1,001-5,000 employees
Enhancing analytics is crucial, as we have seven years of data providing a substantial history of past ITSM and non-ITSM business tickets that can help predict and reduce the volume of calls.
Associate Vice President at AWL
A more streamlined configuration process tailored to use cases and industry would be beneficial.
Chief Information Officer at a energy/utilities company with 201-500 employees
It provides many out-of-the-box functionalities along with customization options.
Solution architect at a tech vendor with 10,001+ employees
 

Setup Cost

CloudCheckr provides cost-effective MSP licensing with usage-based pricing, offering good value and competitive rates for enterprise users.
Many enterprises find ServiceNow IT Operations Management costly, though its comprehensive features are viewed as a worthwhile trade-off.
Overall, the pricing was quite convenient and represented good value for money.
Dev Ops Engineer at a construction company with 11-50 employees
Pricing is feature-tiered under the MSP licensing, and I would say the pricing was quite competitive and fair.
Sr PreSales Cloud Architect at a outsourcing company with 10,001+ employees
I won't pretend it's cheap, but we've saved multiples of what we pay for it, so the conversation with finance is straightforward.
Top Engineer at a tech vendor with 5,001-10,000 employees
The pricing model offers scaling where not everything consumes a license equally, providing more value across different business areas.
Account Manager at a consultancy with 11-50 employees
ServiceNow's pricing is expensive.
Chief Information Officer at a energy/utilities company with 201-500 employees
It is definitely high-priced compared to other products available in the same domain in the market.
Solution architect at a tech vendor with 10,001+ employees
 

Valuable Features

CloudCheckr offers intuitive interface, cost visibility, actionable recommendations, security checks, optimization insights, and automation for efficient resource management.
ServiceNow IT Operations Management enhances visibility and efficiency with centralized features, seamless integration, intuitive UI, and real-time insights.
The cost visibility and reporting are really valuable, and the dashboard is informative and enables good decision-making.
Dev Ops Engineer at a construction company with 11-50 employees
What makes CloudCheckr easy for me to use is its intuitive interface.
Director, Trust Operations Analytics at a tech vendor with 1,001-5,000 employees
The best features CloudCheckr offers include out-of-the-box security and compliance check features that provide over 35 different types of compliance checks at no cost, best practice checks, and alerts.
Sr PreSales Cloud Architect at a outsourcing company with 10,001+ employees
The performance analytics of ServiceNow was especially beneficial for setting thresholds, aggregating, and correlating infrastructure data.
Account Manager at a consultancy with 11-50 employees
ServiceNow IT Operations Management influences ITSM processes by automating them and aiding in detecting and resolving IT issues to improve performance, reliability, and uptime.
Business analyst at a financial services firm with 10,001+ employees
They provide seamless integration of ITOM with their other modules such as ITSM, where we can leverage the AIs for discovery, perform impact analysis, which essentially helps to enhance the overall IT operations and reduce the downtime and MTTR.
Solution architect at a tech vendor with 10,001+ employees
 

Categories and Ranking

CloudCheckr
Ranking in Cloud Management
18th
Average Rating
7.8
Reviews Sentiment
6.9
Number of Reviews
12
Ranking in other categories
Cloud Cost Management (14th), Managed Cloud Services (6th), AI Observability (26th)
ServiceNow IT Operations Ma...
Ranking in Cloud Management
9th
Average Rating
8.2
Reviews Sentiment
6.5
Number of Reviews
46
Ranking in other categories
Event Monitoring (1st), IT Infrastructure Monitoring (10th), AIOps (3rd)
 

Mindshare comparison

As of June 2026, in the Cloud Management category, the mindshare of CloudCheckr is 2.3%, up from 1.2% compared to the previous year. The mindshare of ServiceNow IT Operations Management is 1.5%, down from 1.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Management Mindshare Distribution
ProductMindshare (%)
ServiceNow IT Operations Management1.5%
CloudCheckr2.3%
Other96.2%
Cloud Management
 

Featured Reviews

AbhishekGupta2 - PeerSpot reviewer
Sr PreSales Cloud Architect at a outsourcing company with 10,001+ employees
Centralized cloud costs have boosted savings while reporting and user experience still need work
The best features CloudCheckr offers include out-of-the-box security and compliance check features that provide over 35 different types of compliance checks at no cost, best practice checks, and alerts. Another valuable feature is the multi-cloud overview, providing unified reporting across AWS and Azure while allowing us to create different types of dashboards based on who logs into the platform. Additionally, from an MSP standpoint, there is good ease of deployment, especially the billing and chargeback functionality for a reseller or managed services provider. CloudCheckr has positively impacted my organization by helping us manage multiple customers and tens of thousands of resources while retaining performance and visibility due to its multi-cloud support. We do not have to worry about jumping from one platform to another, and the better MSP support is beneficial from a billing and chargeback automation standpoint. The integration in compliance helps identify missing areas within our customer environments and improves them. On average, it has helped us provide approximately 15 to 20% savings through right-sizing or idle resource elimination. These are some of the immediate cost savings our customers have experienced after implementing recommendations from the tool.
reviewer2755671 - PeerSpot reviewer
Solution architect at a tech vendor with 10,001+ employees
Significant enhancement in operations with powerful discovery and analytics, yet pricing structure poses challenges
ServiceNow IT Operations Management provides out-of-the-box dashboards. Along with the dashboard, it also provides the Operations Workspace, which is very useful for operations teams. There is a functionality called Performance Analytics, which we are also using to develop some dashboards for the senior leadership and operations team where they can perform trend analysis of alerts and events happening across the infrastructure and application landscape. These dashboards are really useful here. ServiceNow IT Operations Management's biggest plus point is that it is a platform. ITOM is just one module that ServiceNow IT Operations Management offers, but they provide seamless integration of ITOM with their other modules such as ITSM, where we can leverage the AIs for discovery, perform impact analysis, which essentially helps to enhance the overall IT operations and reduce the downtime and MTTR.
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Top Industries

By visitors reading reviews
Construction Company
15%
Manufacturing Company
12%
Outsourcing Company
11%
Computer Software Company
7%
Manufacturing Company
12%
Financial Services Firm
11%
Computer Software Company
8%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise1
Large Enterprise10
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise6
Large Enterprise29
 

Questions from the Community

What is your experience regarding pricing and costs for CloudCheckr ?
My experience with pricing, setup cost, and licensing reflects that it uses custom pricing based on your cloud spend, which is pretty standard for this category. I won't pretend it's cheap, but we'...
What needs improvement with CloudCheckr ?
CloudCheckr could enhance its Azure support, as it honestly feels an afterthought. We have some workloads on Azure and the experience compared to AWS is noticeably worse. Additionally, there's a lo...
What is your primary use case for CloudCheckr ?
A quick, specific example of how I use CloudCheckr in my workflow is that first thing every morning, I check the cost anomaly alerts. CloudCheckr flags anything that looks out of the ordinary overn...
What is your experience regarding pricing and costs for ServiceNow IT Operations Management?
Regarding pricing, while I initially felt the prices were high when we moved, I now see that it is reasonable considering that we are not just using an ITSM tool; we are improving processes and com...
What needs improvement with ServiceNow IT Operations Management?
ServiceNow IT Operations Management can be improved by focusing on adoption, as some companies still use other tools, and we had to onboard them initially, addressing challenges such as data migrat...
What is your primary use case for ServiceNow IT Operations Management?
As an implementation expert and former CIO, I handled implementation from an IT best practice perspective for different companies.
 

Also Known As

CloudCheckr CMx High Security, CloudCheckr CMP
ServiceNow ITOM
 

Overview

 

Sample Customers

Accenture, Logitech, Ingram, Cloudar, Infor, DXC, Cornell University, DLT, Lumen, Lightstream, Choice Hotels, B-Tech, SmileShark, PTP, Explicity, JCH Technology, Siemens Mobility
servicenow, TransAlta, NATS, Symantec
Find out what your peers are saying about CloudCheckr vs. ServiceNow IT Operations Management and other solutions. Updated: June 2026.
900,644 professionals have used our research since 2012.