Cloudify vs ServiceNow IT Operations Management comparison

Why PeerSpot?

Cloudify and ServiceNow are both solutions in the Cloud Management category. Cloudify is ranked #40, while ServiceNow is ranked #15 with an average rating of 8.1. Cloudify holds a 1.4% mindshare in CM, compared to ServiceNow’s 1.6% mindshare. Additionally, 100% of Cloudify users are willing to recommend the solution, compared to 95% of ServiceNow users who would recommend it.

Cloudify

Read 12 Cloudify reviews

2,253 Views
2,185 Comparison Views

100% willing to recommend

ServiceNow IT Operations Ma...

Read 46 ServiceNow IT Operations Management reviews

8,962 Views
2,241 Comparison Views

95% willing to recommend

Cloudify

ServiceNow IT Operations Ma...

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Executive SummaryUpdated on Dec 17, 2024

Cloudify and ServiceNow IT Operations Management are competitive solutions in IT operations management. Cloudify is recognized for its cost-effectiveness and personalized support, while ServiceNow IT Operations Management is favored for its comprehensive features that justify its premium pricing.

Features: Cloudify provides a robust orchestration engine, exceptional multi-cloud capabilities, and a flexible, adaptable environment. Its extensible internal functions and plugins, along with infrastructure-as-code capabilities, make it suitable for complex scenarios. ServiceNow IT Operations Management boasts extensive incident management, automation features, and integrated discovery service mapping. Its comprehensive event management, operational intelligence, and seamless integration with external tools enhance operational efficiency significantly.

Room for Improvement: Cloudify could benefit from better standardization of its processes and an enhanced user interface. There is room for improvement in the available documentation for new users and a need for more streamlined multi-cloud operations. ServiceNow IT Operations Management could improve its initial setup process to be less resource-intensive. There are opportunities to reduce complexity in certain modules and enhance its support for non-IT applications to cater to broader business needs.

Ease of Deployment and Customer Service: Cloudify offers a flexible deployment model, quickly adaptable to various environments, with personalized customer service noted for its responsiveness. ServiceNow IT Operations Management requires a more thorough initial setup, yet its robust support infrastructure is highly regarded, providing reliable assistance and extensive resources, which helps offset the longer deployment timeline.

Pricing and ROI: Cloudify is generally more affordable, with lower initial costs leading to a swift ROI. It is particularly beneficial for organizations with limited budgets that require agile deployment. ServiceNow IT Operations Management involves a higher initial financial commitment but offers substantial long-term ROI through its broad capabilities, making it a strategic investment for enterprises seeking comprehensive IT operations solutions.

To learn more, read our detailed Cloudify vs. ServiceNow IT Operations Management Report (Updated: September 2026).

Buyer's Guide

Cloudify vs. ServiceNow IT Operations Management

September 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Cloudify

Ranking in Cloud Management

40th

Average Rating

8.0

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

No ranking in other categories

ServiceNow IT Operations Ma...

Ranking in Cloud Management

15th

Average Rating

8.2

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

Event Monitoring (2nd), IT Infrastructure Monitoring (15th), AIOps (3rd)

Mindshare comparison

As of September 2026, in the Cloud Management category, the mindshare of Cloudify is 1.4%, down from 1.9% compared to the previous year. The mindshare of ServiceNow IT Operations Management is 1.6%, down from 1.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Cloud Management Mindshare Distribution
Product	Mindshare (%)
ServiceNow IT Operations Management	1.6%
Cloudify	1.4%
Other	97.0%

Cloud Management

Featured Reviews

Ullas Soman

DevOps Consultant at Coforge Growth Agency

Great at enabling a single platform to communicate with an entire infrastructure.

The best feature of Cloudify is that it enables a single platform to communicate with the DB, with applications, and with the entire infrastructure. The product is very stable and has a lot of troubleshooting and analytical features. It's easy to understand and user-friendly. If you want to uninstall something, it's very easy to have the logic created in Cloudify. Other solutions don't have this. For example, if you wanted to decommission after three or four years, rather than going for a full decommission, it's possible to unallocate a particular space. If you want to allocate storage for a new build, it's very easy to deploy, uninstall and release some storage from the TOSCA.

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reviewer2755671

Solution architect at a tech vendor with 10,001+ employees

Significant enhancement in operations with powerful discovery and analytics, yet pricing structure poses challenges

ServiceNow IT Operations Management provides out-of-the-box dashboards. Along with the dashboard, it also provides the Operations Workspace, which is very useful for operations teams. There is a functionality called Performance Analytics, which we are also using to develop some dashboards for the senior leadership and operations team where they can perform trend analysis of alerts and events happening across the infrastructure and application landscape. These dashboards are really useful here. ServiceNow IT Operations Management's biggest plus point is that it is a platform. ITOM is just one module that ServiceNow IT Operations Management offers, but they provide seamless integration of ITOM with their other modules such as ITSM, where we can leverage the AIs for discovery, perform impact analysis, which essentially helps to enhance the overall IT operations and reduce the downtime and MTTR.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The best feature of Cloudify is that it enables a single platform to communicate with the DB, with applications, and with the entire infrastructure."

"It's easy to create a cloud server, such as Linux with JBoss or WebSphere, which is good for continuous deployment."

"Product has given us the ability to catch early scaling issues that many companies hit on with private clouds."

"Has great extendability which means you can build your own custom logic."

"We have been able to realize ROI for our customers in the form of reduced cost, higher top line and increased valuation through improved profitability."

"TOSCA model allows modeling the application rather than the automation. It is a machine-readable representation of the application and its infrastructure, which can be used for other things too, not just for the orchestration (e.g. enterprise architecture big picture, who connects to whom)."

"Valuable features are auto-scaling and load balancing."

"This is a somewhat complex solution for very complex use cases where there are multiple cloud vendors, multiple infrastructures, and multiple configurations."

More Cloudify pros

"Customer service is excellent."

"The impact of ServiceNow IT Operations Management's configuration management on service quality has been significant, as we implemented a common platform for the Adani Group, which is a large company, and we have Adani Wilmar with close to eight or nine separate business units covering oil, gas, steel, and real estate, all having different features and functionality, while keeping the overall process and configuration the same to reduce the run maintenance cost of the overall group company and within Adani, ensuring a single source of truth."

"From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database."

"Provides everything in one solution."

"The product is very good but can be improved by providing a detailed information section to track recurring issues and their solution."

"I consider the stability to be very high, rating it ten out of ten."

"The software asset management features — especially around discovery — are the tools I find to be the most valuable."

"Our ROI since implementing ServiceNow ITOM has been significant."

More ServiceNow IT Operations Management pros

Cons

"There were some issues with deploying the solution on OpenStack Mitaka."

"Unlike the Docker environment, Cloudify takes time for configuration and its learning curve."

"The solution could be improved with respect to error handling. If we want to troubleshoot further and deep dive, we don't have access to admin privileges to extract those errors."

"Error handling could be improved; GUI is lacking with respect to user privileges and connectivity."

"We'd like to see the maturity of the plugins continue, including Amazon EMR and others."

"Cloudify is not a turn-key solution, nor designed as such."

"The upgrading process could be simplified."

"More of the debug functionality is needed; hopefully, we can pause during the server building process."

More Cloudify cons

"The setup and deployment could be simplified, and the pricing could improve."

"The solution needs to add mobilization, where we can connect mobile devices or wireless devices to do wireless scanning and bring assets into the database."

"The solution’s licensing cost could be improved."

"ServiceNow's pricing is expensive. A more streamlined configuration process tailored to use cases and industry would be beneficial."

"There is room for improvement in service mapping within ServiceNow ITOM. When we have more time, we'll look to extend that and apply it to business-critical services like email."

"ServiceNow IT Operations Management can be improved by focusing on adoption, as some companies still use other tools, and we had to onboard them initially, addressing challenges such as data migration and consistency, especially since we have 14,000 users in my group company utilizing this for multiple purposes, emphasizing workflows defined so that onboarding processes can be streamlined into a single tool."

"Service mapping is pretty limited."

"I believe that technical support could improve a bit. I would rate it a six."

More ServiceNow IT Operations Management cons

Pricing and Cost Advice

"I wasn't involved in the pricing of it because we were just doing prototype work with it, but I was told by the upper management team that it was quite expensive. That was another reason we switched to Morpheus."

"There are additional costs, you have to pay more for everything."

"The price of ServiceNow IT Operations Management is expensive."

"The solution is costly compared to the products offered by its competitors."

"My customers pay for the ServiceNow IT Operations Management license annually. I'd rate the pricing based on value. ServiceNow IT Operations Management is a premium product as it has better features than competitors."

"This solution offers good value but comes at a very high premium. Pricing could be reduced by 10 to 20%."

"It is moderately expensive. The pricing itself and the licensing options are depending on the model and the customization."

"It is expensive. It is around 10 Euros per server per month."

"ServiceNow IT Operations Management is a costly solution. I'd rate the price at ten, on a scale from one to ten with one being the lowest and ten being the highest price. Some clients do have a problem with the price, but most find that the solution is worth the cost."

More ServiceNow IT Operations Management pricing and cost advice

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Top Industries

By visitors reading reviews

Outsourcing Company

18%

Comms Service Provider

14%

Construction Company

13%

Computer Software Company

Manufacturing Company

11%

Financial Services Firm

10%

Computer Software Company

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	3
Large Enterprise	6

By reviewers
Company Size	Count
Small Business	12
Midsize Enterprise	6
Large Enterprise	29

Questions from the Community

Ask a question

Earn 20 points

What is your experience regarding pricing and costs for ServiceNow IT Operations Management?

Regarding pricing, while I initially felt the prices were high when we moved, I now see that it is reasonable considering that we are not just using an ITSM tool; we are improving processes and com...

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What needs improvement with ServiceNow IT Operations Management?

ServiceNow IT Operations Management can be improved by focusing on adoption, as some companies still use other tools, and we had to onboard them initially, addressing challenges such as data migrat...

See all answers

What is your primary use case for ServiceNow IT Operations Management?

As an implementation expert and former CIO, I handled implementation from an IT best practice perspective for different companies.

See all answers

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Compared 4% of the time

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Compared 3% of the time

Splunk ITSI (IT Service Intelligence) vs ServiceNow IT Operations Management

Compared 3% of the time

BMC TrueSight vs ServiceNow IT Operations Management

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Product Reports

Buyer's Guide

Cloudify

September 2026

Download Cloudify product report

Buyer's Guide

ServiceNow IT Operations Management

August 2026

ServiceNow IT Operations Management report

Download ServiceNow IT Operations Management product report

Also Known As

No data available

ServiceNow ITOM

Overview

Cloudify offers seamless orchestration and infrastructure deployment across major cloud platforms such as AWS, Azure, and VMware. Its TOSCA-based standard provides flexibility and integration capabilities, making it an effective tool for multi-cloud operations and infrastructure-as-code management.

Cloudify's robust orchestration abilities are complemented by its ability to support major cloud providers and its ease of use in following templates. The extensibility through custom logic and plugins facilitates orchestrated startups, multi-cloud deployments, service chaining, and operational actions. Despite its strengths, users face challenges such as complex debugging, a steep learning curve when compared to Docker, and limited multitenancy features. There's a need for improvements in installation, event monitoring, error handling, simplified upgrades, and better plugin robustness. Connectivity issues, mobile app integration, and broader operating system support remain areas for development.

What are Cloudify's most important features?

Support for Major Cloud Providers: Integrates with AWS, Azure, VMware for streamlined deployments.
Template Following: Simplifies deploying infrastructure using standardized templates.
Orchestration Abilities: Manages complex operations efficiently across platforms.
Extensibility: Supports custom logic and plugins for specific requirements.
Infrastructure-as-Code: Provides high availability and easy management.

What benefits or ROI should users look for?

Flexibility: Enhances the ability to deploy across different cloud platforms.
Integration: Facilitates seamless orchestration and management of resources.
Operational Efficiency: Reduces deployment time and simplifies workflows.
Cost Reduction: Optimizes resources and minimizes redundant processes.
Customizability: Tailors deployments with custom logic to meet specific needs.

In industries like telecom, edge computing, and networking, Cloudify is essential for orchestrating complex deployments and infrastructure management. Organizations leverage its capabilities for CI/CD processes, system testing, and NVF-related tasks. It enables the deployment of REST applications, virtual machines, and private clouds using technologies like Tomcat, SaltStack, Kubernetes, and OpenStack, while communicating effectively with tools such as ServiceNow, PowerShell, Python, and PSQL.

Cloudify

ServiceNow IT Operations Management offers a scalable platform for managing IT infrastructure with features like discovery, dashboards, and service mapping. Ideal for incident, change, and problem management, it enhances operational efficiency and reduces IT service downtime.

ServiceNow IT Operations Management provides comprehensive solutions for consolidating events, automating workflows, and monitoring IT systems. Users utilize it for managing ticketing systems and conducting impact analysis through service mapping. The platform supports integrations with other modules, boosting efficiency with its intuitive interface. While highly functional, improvements in interface design and pricing are necessary, especially in integration with non-IP devices and cloud providers. Enhanced AI, machine learning, and discovery and monitoring functions are also needed.

What are the most important features?

Discovery: Automatically detects and maps IT infrastructure components.
Dashboard: Offers out-of-the-box reports through a user-friendly interface.
Service Mapping: Aids in assessing the impact of IT changes.
Event Management: Consolidates events for better management.
Orchestration: Streamlines automation processes to optimize workflows.

What benefits or ROI should be expected?

Scalability: Supports dynamic growth in IT operations.
Enhanced Efficiency: Improves workflow automation and event management.
Reduced Downtime: Minimizes service interruptions to maintain productivity.
Cost Reduction: Lowers operational costs by optimizing resources.

IT Operations Management by ServiceNow is widely implemented across industries like finance, healthcare, and manufacturing to optimize IT processes, enhance monitoring, and streamline infrastructure management. It is particularly effective in automating workflows and improving service reliability.

ServiceNow

Sample Customers

Proximus Partner Communications (Israel) VMware NTT Data Metaswitch Spirent Communications Lumina Networks Atos Fortinet

servicenow, TransAlta, NATS, Symantec

Buyer's Guide

Cloudify vs. ServiceNow IT Operations Management

September 2026

Free Report: Cloudify vs. ServiceNow IT Operations Management

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