Cloudify vs ServiceNow IT Operations Management comparison

Why PeerSpot?

Cloudify and ServiceNow are both solutions in the Cloud Management category. Cloudify is ranked #39, while ServiceNow is ranked #17 with an average rating of 8.1. Cloudify holds a 1.4% mindshare in CM, compared to ServiceNow’s 1.6% mindshare. Additionally, 100% of Cloudify users are willing to recommend the solution, compared to 95% of ServiceNow users who would recommend it.

Cloudify

Read 12 Cloudify reviews

2,558 Views
2,430 Comparison Views

100% willing to recommend

ServiceNow IT Operations Ma...

Read 46 ServiceNow IT Operations Management reviews

9,711 Views
2,525 Comparison Views

95% willing to recommend

Cloudify

ServiceNow IT Operations Ma...

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Executive SummaryUpdated on Dec 17, 2024

Cloudify and ServiceNow IT Operations Management are competitive solutions in IT operations management. Cloudify is recognized for its cost-effectiveness and personalized support, while ServiceNow IT Operations Management is favored for its comprehensive features that justify its premium pricing.

Features: Cloudify provides a robust orchestration engine, exceptional multi-cloud capabilities, and a flexible, adaptable environment. Its extensible internal functions and plugins, along with infrastructure-as-code capabilities, make it suitable for complex scenarios. ServiceNow IT Operations Management boasts extensive incident management, automation features, and integrated discovery service mapping. Its comprehensive event management, operational intelligence, and seamless integration with external tools enhance operational efficiency significantly.

Room for Improvement: Cloudify could benefit from better standardization of its processes and an enhanced user interface. There is room for improvement in the available documentation for new users and a need for more streamlined multi-cloud operations. ServiceNow IT Operations Management could improve its initial setup process to be less resource-intensive. There are opportunities to reduce complexity in certain modules and enhance its support for non-IT applications to cater to broader business needs.

Ease of Deployment and Customer Service: Cloudify offers a flexible deployment model, quickly adaptable to various environments, with personalized customer service noted for its responsiveness. ServiceNow IT Operations Management requires a more thorough initial setup, yet its robust support infrastructure is highly regarded, providing reliable assistance and extensive resources, which helps offset the longer deployment timeline.

Pricing and ROI: Cloudify is generally more affordable, with lower initial costs leading to a swift ROI. It is particularly beneficial for organizations with limited budgets that require agile deployment. ServiceNow IT Operations Management involves a higher initial financial commitment but offers substantial long-term ROI through its broad capabilities, making it a strategic investment for enterprises seeking comprehensive IT operations solutions.

To learn more, read our detailed Cloudify vs. ServiceNow IT Operations Management Report (Updated: November 2026).

Buyer's Guide

Cloudify vs. ServiceNow IT Operations Management

November 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Cloudify

Ranking in Cloud Management

39th

Average Rating

8.0

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

No ranking in other categories

ServiceNow IT Operations Ma...

Ranking in Cloud Management

17th

Average Rating

8.2

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

Event Monitoring (5th), IT Infrastructure Monitoring (16th), AIOps (4th)

Mindshare comparison

As of November 2026, in the Cloud Management category, the mindshare of Cloudify is 1.4%, down from 1.7% compared to the previous year. The mindshare of ServiceNow IT Operations Management is 1.6%, down from 1.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Cloud Management Mindshare Distribution
Product	Mindshare (%)
ServiceNow IT Operations Management	1.6%
Cloudify	1.4%
Other	97.0%

Cloud Management

Featured Reviews

Ullas Soman

DevOps Consultant at Coforge Growth Agency

Great at enabling a single platform to communicate with an entire infrastructure.

The best feature of Cloudify is that it enables a single platform to communicate with the DB, with applications, and with the entire infrastructure. The product is very stable and has a lot of troubleshooting and analytical features. It's easy to understand and user-friendly. If you want to uninstall something, it's very easy to have the logic created in Cloudify. Other solutions don't have this. For example, if you wanted to decommission after three or four years, rather than going for a full decommission, it's possible to unallocate a particular space. If you want to allocate storage for a new build, it's very easy to deploy, uninstall and release some storage from the TOSCA.

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Abhay Bapnaa

Associate Vice President at AWL

Unified workflows have centralized ticketing and have provided real-time visibility across companies

ServiceNow IT Operations Management can be improved by focusing on adoption, as some companies still use other tools, and we had to onboard them initially, addressing challenges such as data migration and consistency, especially since we have 14,000 users in my group company utilizing this for multiple purposes, emphasizing workflows defined so that onboarding processes can be streamlined into a single tool. To improve ServiceNow IT Operations Management, I believe incorporating natural language processing is essential, allowing users to type queries such as 'I need this' and receive responses based on AI and data. Furthermore, enhancing analytics is crucial, as we have seven years of data providing a substantial history of past ITSM and non-ITSM business tickets that can help predict and reduce the volume of calls.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We have found that this is not an undue burden, and the extra work gives immense flexibility and portability."

"Has great extendability which means you can build your own custom logic."

"Cloudify provides a good framework that you can build on to provide custom solutions for an organization."

"TOSCA model allows modeling the application rather than the automation. It is a machine-readable representation of the application and its infrastructure, which can be used for other things too, not just for the orchestration (e.g. enterprise architecture big picture, who connects to whom)."

"Cloudify works in cases where you have very advanced service chaining requirements. It really works well there, and it fits the best. They have a standardized markup that's based on TOSCA, which is a standard. I like the fact that they're standards-based. Their solution works extremely well if you have the talent and the manpower to write TOSCA descriptors to deploy and interchange services or to automate the configuration and turn up of services."

"The best feature of Cloudify is that it enables a single platform to communicate with the DB, with applications, and with the entire infrastructure."

"Cloudify provides the infrastructure-as-code, as well as operational action capabilities (orchestrated startups or upgrades, and more)."

"This is a somewhat complex solution for very complex use cases where there are multiple cloud vendors, multiple infrastructures, and multiple configurations."

More Cloudify pros

"The most valuable feature of ServiceNow IT Operations Management is the user interface."

"It is a product that is familiar for a lot of users."

"From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database."

"Customer service is excellent."

"The Discovery feature is the most valuable. I only use the Discovery and Service Mapping features. I am using the minor subscription called ITOM Visibility, which includes the Discovery and Service Mapping features. It is easy to understand and easy to use. It has a lot of documentation. You can find a lot of help online, which helps me in finding what I need in a rapid way. You can find videos on YouTube channels and a lot of stuff and information in the online community."

"I consider the stability to be very high, rating it ten out of ten."

"The asset management tools are very valuable."

"ITOM communicates information about incidents and maintains them. It handles tickets change, manages service networks, and reduces IT service downtime for the organization."

More ServiceNow IT Operations Management pros

Cons

"I'd like to see a more simplified upgrade process so it can be completed in one step rather than multiple steps (snapshot backup + snapshot restore)."

"It lacked the user interface for multitenancy and basic platform management tasks."

"More of the debug functionality is needed; hopefully, we can pause during the server building process."

"It lacked the user interface for multitenancy and basic platform management tasks. It is a leader in the niche area that they like to perform in, but it only does about 30% of top-tier advanced functions of platform management. It doesn't meet about 70% of what you need to manage a private cloud platform."

"The solution is a bit of a headache because mistakes happen in the blueprint every time we deploy and they require modifications."

"I did encounter any issues with scalability."

"Cloudify is not a turn-key solution, nor designed as such."

"Error handling could be improved; GUI is lacking with respect to user privileges and connectivity."

More Cloudify cons

"The security policies could be increased."

"There are not enough apps in the app store to expand functionality. There should be more made available."

"The initial setup phase was hard and could be made easier."

"Lacks the ability to do its own monitoring."

"The pattern part can be improved. Patterns are used in the Discovery feature."

"The pricing of some modules is higher because they are sold in packages. If we need something specific, we cannot take it individually."

"The time for deployment of ServiceNow IT Operations Management depends on many factors. It's a SaaS application, it should not take too long, but if you want to define the tool based on your processes, then it would take some time. It fully depends on the company's complexity. There are out-of-the-box product flows and if you want to use them, you can from day one. However, if you want to customize it and change it to your company's practices, then it will take more time. The setup could be faster."

"ServiceNow's pricing is expensive. A more streamlined configuration process tailored to use cases and industry would be beneficial."

More ServiceNow IT Operations Management cons

Pricing and Cost Advice

"I wasn't involved in the pricing of it because we were just doing prototype work with it, but I was told by the upper management team that it was quite expensive. That was another reason we switched to Morpheus."

"The pricing is high and may be excluding the small to medium-sized enterprise businesses."

"The price of ServiceNow IT Operations Management is expensive."

"The solution is costly compared to the products offered by its competitors."

"My customers pay for the ServiceNow IT Operations Management license annually. I'd rate the pricing based on value. ServiceNow IT Operations Management is a premium product as it has better features than competitors."

"This solution offers good value but comes at a very high premium. Pricing could be reduced by 10 to 20%."

"We obtained discovery licenses at about seven dollars Australian per unit, which we found to be reasonable and competitive."

"While not entirely sure, I believe the solution costs at least a million dollars annually."

"The cost of ServiceNow is much higher."

More ServiceNow IT Operations Management pricing and cost advice

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Top Industries

By visitors reading reviews

Outsourcing Company

17%

Comms Service Provider

14%

Construction Company

12%

Computer Software Company

Manufacturing Company

12%

Financial Services Firm

10%

Computer Software Company

Outsourcing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	3
Large Enterprise	6

By reviewers
Company Size	Count
Small Business	12
Midsize Enterprise	6
Large Enterprise	29

Questions from the Community

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What is your experience regarding pricing and costs for ServiceNow IT Operations Management?

Regarding pricing, while I initially felt the prices were high when we moved, I now see that it is reasonable considering that we are not just using an ITSM tool; we are improving processes and com...

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What needs improvement with ServiceNow IT Operations Management?

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What is your primary use case for ServiceNow IT Operations Management?

As an implementation expert and former CIO, I handled implementation from an IT best practice perspective for different companies.

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Compared 3% of the time

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Compared 3% of the time

Splunk ITSI (IT Service Intelligence) vs ServiceNow IT Operations Management

Compared 3% of the time

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Product Reports

Buyer's Guide

Cloudify

October 2026

Download Cloudify product report

Buyer's Guide

ServiceNow IT Operations Management

October 2026

ServiceNow IT Operations Management report

Download ServiceNow IT Operations Management product report

Also Known As

No data available

ServiceNow ITOM

Overview

Cloudify offers seamless orchestration and infrastructure deployment across major cloud platforms such as AWS, Azure, and VMware. Its TOSCA-based standard provides flexibility and integration capabilities, making it an effective tool for multi-cloud operations and infrastructure-as-code management.

Cloudify's robust orchestration abilities are complemented by its ability to support major cloud providers and its ease of use in following templates. The extensibility through custom logic and plugins facilitates orchestrated startups, multi-cloud deployments, service chaining, and operational actions. Despite its strengths, users face challenges such as complex debugging, a steep learning curve when compared to Docker, and limited multitenancy features. There's a need for improvements in installation, event monitoring, error handling, simplified upgrades, and better plugin robustness. Connectivity issues, mobile app integration, and broader operating system support remain areas for development.

What are Cloudify's most important features?

Support for Major Cloud Providers: Integrates with AWS, Azure, VMware for streamlined deployments.
Template Following: Simplifies deploying infrastructure using standardized templates.
Orchestration Abilities: Manages complex operations efficiently across platforms.
Extensibility: Supports custom logic and plugins for specific requirements.
Infrastructure-as-Code: Provides high availability and easy management.

What benefits or ROI should users look for?

Flexibility: Enhances the ability to deploy across different cloud platforms.
Integration: Facilitates seamless orchestration and management of resources.
Operational Efficiency: Reduces deployment time and simplifies workflows.
Cost Reduction: Optimizes resources and minimizes redundant processes.
Customizability: Tailors deployments with custom logic to meet specific needs.

In industries like telecom, edge computing, and networking, Cloudify is essential for orchestrating complex deployments and infrastructure management. Organizations leverage its capabilities for CI/CD processes, system testing, and NVF-related tasks. It enables the deployment of REST applications, virtual machines, and private clouds using technologies like Tomcat, SaltStack, Kubernetes, and OpenStack, while communicating effectively with tools such as ServiceNow, PowerShell, Python, and PSQL.

Cloudify

ServiceNow IT Operations Management offers a scalable platform for managing IT infrastructure with features like discovery, dashboards, and service mapping. Ideal for incident, change, and problem management, it enhances operational efficiency and reduces IT service downtime.

ServiceNow IT Operations Management provides comprehensive solutions for consolidating events, automating workflows, and monitoring IT systems. Users utilize it for managing ticketing systems and conducting impact analysis through service mapping. The platform supports integrations with other modules, boosting efficiency with its intuitive interface. While highly functional, improvements in interface design and pricing are necessary, especially in integration with non-IP devices and cloud providers. Enhanced AI, machine learning, and discovery and monitoring functions are also needed.

What are the most important features?

Discovery: Automatically detects and maps IT infrastructure components.
Dashboard: Offers out-of-the-box reports through a user-friendly interface.
Service Mapping: Aids in assessing the impact of IT changes.
Event Management: Consolidates events for better management.
Orchestration: Streamlines automation processes to optimize workflows.

What benefits or ROI should be expected?

Scalability: Supports dynamic growth in IT operations.
Enhanced Efficiency: Improves workflow automation and event management.
Reduced Downtime: Minimizes service interruptions to maintain productivity.
Cost Reduction: Lowers operational costs by optimizing resources.

IT Operations Management by ServiceNow is widely implemented across industries like finance, healthcare, and manufacturing to optimize IT processes, enhance monitoring, and streamline infrastructure management. It is particularly effective in automating workflows and improving service reliability.

ServiceNow

Sample Customers

Proximus Partner Communications (Israel) VMware NTT Data Metaswitch Spirent Communications Lumina Networks Atos Fortinet

servicenow, TransAlta, NATS, Symantec

Buyer's Guide

Cloudify vs. ServiceNow IT Operations Management

November 2026

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