CMW Tracker and Ivanti ITSM compete in the IT service management space, with Ivanti ITSM often seen as having an edge due to its more comprehensive features, justifying its higher cost compared to CMW Tracker's favorable pricing and customer service.
Features: CMW Tracker offers customizable workflows, an easy-to-use interface, and simple workflow management suited for efficient task tracking. Ivanti ITSM provides robust automation capabilities, advanced analytics tools, and a comprehensive service catalog for strategic decision-making and automation of service requests.
Room for Improvement: CMW Tracker could enhance its advanced analytics and reporting tools, improve integration capabilities with third-party solutions, and expand its automation offerings. Ivanti ITSM might increase deployment simplicity, refine its user interface for better usability, and offer more competitive pricing options for smaller businesses.
Ease of Deployment and Customer Service: CMW Tracker is notable for a straightforward deployment process and responsive customer service during setup. Ivanti ITSM requires a more complex deployment due to its advanced functionalities but compensates with comprehensive customer support for setup and ongoing assistance.
Pricing and ROI: CMW Tracker is cost-effective with positive ROI, appealing to budget-conscious businesses. Ivanti ITSM involves a higher initial expenditure but offers long-term value with its extensive features and automation efficiencies.
Ivanti is very responsive and releases new features and updates in a timely manner.
The solution is good and scalable, with no limitations faced in adding new devices or scaling the solution overall.
Ivanti Automation is very robust and reliable with no latency issues or glitches.
I would rate the stability from one to ten as a nine.
There could be an improvement in the ability to easily integrate other systems without extensive development.
Regarding analytics and reporting in Ivanti Neurons for ITSM, I am not currently using it because I primarily use the reporting functions from the Endpoint Management tool.
The user interface could be more futuristic and modernized in terms of styling and colors.
I think the pricing aspect is cost-efficient.
The interface, workflow, and dashboards are powerful and easy to manage for tracking KPIs and sharing strategies with our customers.
Ivanti Automation significantly simplifies IT infrastructure processes, handling access requests and facilitating various employee requests.
What I appreciate about Ivanti Neurons for ITSM is its comprehensive change request management system.
| Product | Mindshare (%) |
|---|---|
| Ivanti ITSM | 1.3% |
| CMW Tracker | 2.1% |
| Other | 96.6% |
| Company Size | Count |
|---|---|
| Small Business | 7 |
| Midsize Enterprise | 4 |
| Large Enterprise | 3 |
| Company Size | Count |
|---|---|
| Small Business | 11 |
| Midsize Enterprise | 3 |
| Large Enterprise | 8 |
CMW Tracker offers a browser-accessible workflow management platform supporting low code development with features such as team collaboration and excellent customer service. Users value its affordability and ability to enhance transparency and standardize processes.
CMW Tracker streamlines project management by allowing non-technical users to create workflows, manage tasks, and synchronize tools efficiently. This platform emphasizes ease of deployment and modification, bringing transparency and clarity to processes while enabling workflow automation. Its user-friendly design, robust analytics, and cost-effectiveness make it a favored choice for organizations needing efficient workflow management.
What are the main features of CMW Tracker?CMW Tracker is widely implemented across industries requiring efficient workflow management, particularly in settings where collaboration and process transparency are critical. Organizations benefit from its ability to standardize operations, reduce IT dependency, and enhance service delivery by enabling seamless communication among dispersed team members working on joint projects.
Ivanti ITSM offers powerful automation with AI integration, featuring customizable service management solutions like self-service, Self Heal, service catalog, and ticketing systems, supporting incident, change, and asset management.
Ivanti ITSM combines stability, scalability, and cost-effectiveness, providing automation and AI-driven enhancements for handling incidents, changes, and assets. Users highlight its easy customization, user-friendly interface, and seamless integration with third-party tools. Notable for its patch management, endpoint visibility, and powerful workflows, Ivanti ITSM allows tailored service requests and comprehensive IT management, suitable for large and small enterprises. However, it requires enhancements for integration with non-Windows systems and some third-party tools, particularly improving self-service portal, UI, language localization, and support documentation. Configuration requirements, patching, and pricing models are also noted as areas needing refinement.
What are the standout features of Ivanti ITSM?Ivanti ITSM is implemented widely in sectors like HR and finance for digital transformation, leveraging ITIL-certified processes and customizable workflows for comprehensive service desk operations. Its integration of intelligent chatbots and central support centers addresses IT needs efficiently, favored by organizations seeking ServiceNow alternatives.
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