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Concentrix vs Totango comparison

Concentrix and Totango are both solutions in the Customer Success Management category. Concentrix is ranked #5, while Totango is ranked #3. Concentrix holds a 6.8% mindshare in CSM, compared to Totango’s 10.6% mindshare.
Concentrix
  • 710 Views
  • 78 Comparison Views
Totango
  • 167 Views
  • 167 Comparison Views

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Concentrix
Ranking in Customer Success Management
5th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
IT Support Services (2nd)
Totango
Ranking in Customer Success Management
3rd
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of March 2026, in the Customer Success Management category, the mindshare of Concentrix is 6.8%, down from 8.3% compared to the previous year. The mindshare of Totango is 10.6%, up from 10.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Customer Success Management Mindshare Distribution
ProductMindshare (%)
Totango10.6%
Concentrix6.8%
Other82.6%
Customer Success Management
 

Top Industries

By visitors reading reviews
Manufacturing Company
14%
University
11%
Comms Service Provider
9%
Financial Services Firm
9%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Comparisons

Teleperformance Contact Management Outsourcing vs Concentrix Logo
Teleperformance Contact Management Outsourcing vs Concentrix
Compared 36% of the time
Tech Mahindra Service Desk vs Concentrix Logo
Tech Mahindra Service Desk vs Concentrix
Compared 23% of the time
Foundever vs Concentrix Logo
Foundever vs Concentrix
Compared 23% of the time
Gainsight vs Concentrix Logo
Gainsight vs Concentrix
Compared 7% of the time
Technology Mindz Help Desk Services vs Concentrix Logo
Technology Mindz Help Desk Services vs Concentrix
Compared 4% of the time
More Concentrix Competitors
Gainsight vs Totango Logo
Gainsight vs Totango
Compared 58% of the time
ClientSuccess vs Totango Logo
ClientSuccess vs Totango
Compared 19% of the time
More Totango Competitors
 

Also Known As

Convergys, ServiceSource
No data available
 

Overview

Concentrix is a leading global technology and services company specializing in customer experience solutions. Offering a diverse range of services, Concentrix supports businesses worldwide with customer service, including call center, email, and chat support, as well as technical support for troubleshooting issues. Additionally, Concentrix aids businesses in sales and lead generation while leveraging data analytics to provide valuable insights into customer behavior and enhance overall customer experience. With a focus on innovation and efficiency, Concentrix empowers businesses to thrive in today's competitive landscape.
Concentrix

Totango Customer Success Management enable a culture of the customer with the Enterprise to Customer business growth strategy, where the customer is the focus of everything what employees do. Totango Customer Success Management offers two products:

  1. Customer Engagement - a robust customer success management platform with three editions for companies of any size.
  2. Enterprise Impact - a conversational interface that is available to all employees, for a flat access fee and no special log-in required.
Totango
 

Sample Customers

DIRECTV
Act-On, Amplitude, Autodesk, Jobvite, Zoom
See our list of best Customer Success Management vendors.

We monitor all Customer Success Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.