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ConnectWise RMM vs Redgate Monitor comparison

Why PeerSpot?
 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.2
ConnectWise RMM boosts MSP growth by enhancing efficiency, reducing labor costs, and optimizing resources, leading to increased focus on clients.
Sentiment score
7.2
Redgate Monitor improves efficiency by preventing system downtime, saving time and money, and simplifying infrastructure oversight with proactive alerts.
It saves probably more than 50% of the time that would have been required, likely around 75%.
Manager, Technical Team at Expert It Solutions Alberta
I have seen a return on investment because it has enabled our clients to review all their estate in one place, far easier and better than what SCOM was providing them with.
Senior Software Engineer at Unisys
I have seen a return on investment since Redgate Monitor has reduced cost by alerting IT staff to an emerging issue prior to it reaching crash states.
Senior Software Engineer at Infosys
I believe the use and helpfulness of Redgate Monitor warrant valid investment for any company seeking to maximize efficiency.
SQL Server Senior DBA at a media company with 11-50 employees
 

Customer Service

Sentiment score
8.1
ConnectWise RMM offers 24/7 effective support via multiple channels, ensuring prompt resolution of issues with knowledgeable communication.
Sentiment score
7.3
Redgate Monitor's customer service is highly rated for its exceptional, fast, and responsive support, consistently ensuring user satisfaction.
The customer support for ConnectWise RMM is very useful, very straightforward, and very responsive.
System Administrator at a computer software company with 11-50 employees
I rate their support and customer service with ConnectWise as good, as their support team is quick to answer chat requests.
Manager, Technical Team at Expert It Solutions Alberta
We have a tool called Hudu where all our KBs are loaded.
Project Engineer at Moksh Tech
The customer support is very proactive, supportive, and available twenty-four hours per day, seven days per week.
Senior Software Engineer at Unisys
The customer support for Redgate Monitor has been fast and responsive.
Senior Software Engineer at Infosys
I would rate customer support a nine.
Senior Database Administrator at a financial services firm with 5,001-10,000 employees
 

Scalability Issues

Sentiment score
8.4
ConnectWise RMM scales efficiently with SaaS flexibility, easily handling large endpoints and data, ideal for businesses of all sizes.
Sentiment score
7.0
Redgate Monitor is praised for scalability and adaptability, though there are concerns about addressing existing safety issues effectively.
I measure the scalability by the number of clients, the number of devices and users, and the amount of information that ConnectWise can process is quite amazing.
Project Engineer at Moksh Tech
The scalability of ConnectWise RMM is very good; I can upgrade my licenses or get a higher number of licenses for more devices as I grow very easily and without issues.
System Administrator at a computer software company with 11-50 employees
Redgate Monitor is highly scalable.
Senior Software Engineer at Unisys
Redgate Monitor's scalability fits our organization's needs perfectly and handles growth well.
Senior Software Engineer at Infosys
Redgate Monitor's scalability is indeed valid.
SQL Server Senior DBA at a media company with 11-50 employees
 

Stability Issues

Sentiment score
8.7
ConnectWise RMM is highly stable, requiring minimal maintenance, with users rarely facing issues, ensuring reliable long-term performance.
Sentiment score
8.6
Users unanimously find Redgate Monitor stable, reliable, and lag-free, ensuring dependable performance and safety for database management.
ConnectWise RMM has been quite stable for the last eight months.
Project Engineer at Moksh Tech
I have not experienced lagging or downtime.
Senior Software Engineer at Unisys
I believe Redgate Monitor is stable; although dealing with databases requires caution, I have not encountered any negative experiences regarding its safety.
SQL Server Senior DBA at a media company with 11-50 employees
 

Room For Improvement

ConnectWise RMM lacks integration, offers limited dashboard customization, and is perceived as reactive, raising concerns about alignment with user needs.
Users seek enhanced customization, simplified dashboards, improved automation, remote access, efficiency, and cost reductions in Redgate Monitor.
We always have problems where we can't log into it, so we have to use the web version.
Project Engineer at Moksh Tech
The pricing for ConnectWise RMM is reasonable.
Manager, Technical Team at Expert It Solutions Alberta
Just alerting is great, but having the ability to act through the app would be valuable.
For alert customization, it should be possible to have customization for every DB metric, which would be very useful.
Senior Database Administrator at a financial services firm with 5,001-10,000 employees
One of the areas that Redgate Monitor needs to improve includes providing a dedicated section of code for missing indexes.
Senior Software Engineer at Unisys
 

Setup Cost

ConnectWise RMM offers flexible, competitive pricing with cost-efficient licensing, starting at $2.50 per endpoint monthly, and exceptional support.
Enterprise users praise Redgate Monitor's pricing but suggest subscription model improvements for better SME accessibility.
My experience with pricing, setup cost, and licensing was very smooth.
System Administrator at a computer software company with 11-50 employees
The cost could be a little bit lower, especially for small and medium enterprises to use this tool.
Senior Software Engineer at Unisys
Regarding pricing, setup cost, and licensing, I must say I don't favor the subscription model, and the price is somewhat higher.
Senior Software Engineer at Infosys
Regarding my experience with pricing, setup cost, and licensing, I consider it a fair amount.
SQL Server Senior DBA at a media company with 11-50 employees
 

Valuable Features

ConnectWise RMM offers integration, automation, patch management, remote access, and NOC services, enhancing visibility, security updates, and IT streamlining.
Redgate Monitor enhances database performance and management with alerts, resource monitoring, and reports for improved productivity and security.
The ability to do deployments through ConnectWise RMM's scripting features allows us to deploy new software or monitor the status of antivirus or system protection software, presenting another measurable benefit for us regarding ROI.
Manager, Technical Team at Expert It Solutions Alberta
Automated patch management in ConnectWise RMM has made everything streamlined, allowing me to concentrate on more important tasks.
Project Engineer at Moksh Tech
ConnectWise RMM has had huge benefits for me in terms of being able to proactively and reactively resolve issues on all of my machines and helping my end users get their tasks done faster.
System Administrator at a computer software company with 11-50 employees
The best features Redgate Monitor offers include detailed resource monitoring, instant alerts, and easy customization.
Senior Software Engineer at Unisys
Redgate Monitor has minimized downtime of critical systems due to proactive alerts as resource usage hits critical customizable thresholds.
Senior Software Engineer at Infosys
I find myself relying on the monitor the most because as a DBA, my sole responsibility is to make sure that the data is up and accessible.
 

Categories and Ranking

ConnectWise RMM
Ranking in IT Infrastructure Monitoring
48th
Average Rating
8.6
Reviews Sentiment
7.8
Number of Reviews
8
Ranking in other categories
Network Monitoring Software (54th), Server Monitoring (22nd), Cloud Monitoring Software (32nd), IT Alerting and Incident Management (17th), Remote Monitoring and Management (RMM) (7th), Patch Management (16th), Unified Endpoint Management (UEM) (16th)
Redgate Monitor
Ranking in IT Infrastructure Monitoring
21st
Average Rating
8.8
Reviews Sentiment
6.2
Number of Reviews
5
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2026, in the IT Infrastructure Monitoring category, the mindshare of ConnectWise RMM is 0.7%, up from 0.0% compared to the previous year. The mindshare of Redgate Monitor is 0.5%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring Mindshare Distribution
ProductMindshare (%)
Redgate Monitor0.5%
ConnectWise RMM0.7%
Other98.8%
IT Infrastructure Monitoring
 

Featured Reviews

Faiz Fortune - PeerSpot reviewer
Project Engineer at Moksh Tech
Automated monitoring has streamlined time tracking and project management across all clients
I think the most valuable feature of ConnectWise RMM is scheduling my time with clients and capturing my times with them. Time management is key for my workflow. It helps with keeping track of all our clients and all the devices, so ConnectWise RMM has been quite helpful in managing my IT environment overall. Automated patch management in ConnectWise RMM has made everything streamlined, allowing me to concentrate on more important tasks. I can run my automations and ensure that they go through every server, every cloud infrastructure, and every client. I've observed that with ConnectWise RMM, capturing my times used to be quite an issue when working with overseas countries, but now it's much easier, and I can monitor everything I'm doing in real-time.
Micah Richards - PeerSpot reviewer
Senior Software Engineer at Unisys
Centralized monitoring has reduced outages and enables faster diagnosis across all database servers
The best features Redgate Monitor offers include detailed resource monitoring, instant alerts, and easy customization. A user can quickly see how your server is performing and which queries are taking the longest. The instant alerts and customizable options help since it is a multiple-platform database observability for the entire estate. I use this to optimize performance, ensure security, and mitigate potential risks with fast, deep-dive analysis and intelligent alerting. I love Redgate Monitor because it helps manage an entire database estate from a single pane of glass. Redgate Monitor has positively impacted my organization by creating database observability to proactively mitigate potential risks with instant problem diagnosis and customizable alerting. It accelerates daily database maintenance by automating time-consuming manual tasks, such as identifying long-running queries or tracking blocked processes, which frees up time to proactively improve the performance and security of servers. I have seen time savings from twenty percent to forty-five percent. It also helps to minimize downtime.
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920,769 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Comms Service Provider
12%
Construction Company
12%
Outsourcing Company
11%
Performing Arts
7%
Financial Services Firm
19%
Comms Service Provider
14%
Manufacturing Company
11%
Construction Company
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise1
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Continuum Command?
My experience with pricing, setup cost, and licensing was very smooth; I quickly got a quote from a ConnectWise account manager and was able to proceed with signing the contract and getting the sol...
What needs improvement with Continuum Command?
I have not noticed any limitations or pain points so far.
What is your primary use case for Continuum Command?
I have been using ConnectWise RMM for about a year and a few months now, and I am also getting Bitdefender GravityZone EDR licenses through ConnectWise directly through a partnership. I use Connect...
What is your experience regarding pricing and costs for Redgate Monitor?
Regarding my experience with pricing, setup cost, and licensing, I consider it a fair amount; my peers also feel that it falls within a comfortable range.
What needs improvement with Redgate Monitor?
Regarding how Redgate Monitor can be improved, I think the capability to actually handle things would be a great feature. The ability to do things from a phone to a SQL server for standard issues w...
What is your primary use case for Redgate Monitor?
My main use case for Redgate Monitor is to keep watch on the servers and to know when incidents occur and to have a proactive reaction instead of a reactionary response. A specific example of how I...
 

Also Known As

Continuum Command, Continuum RMM
No data available
 

Overview

 

Sample Customers

Frontier Business Products, Itek Systems Management, ZLan, Karpel, MySherpa, Arvig, CCSI, Leap Managed IT, eProsper, Pensar, Gordon Flesch, LeadingEdge, NSI, Server Sentry, Computer Consultants, Keystone IT Consulting, Ekaru, Epic Technologies, Rouse Consulting, Empower Information Systems, Computer Solutions Group, The Critical Update, Voice Smart Networks, CMIT Solutions, Preferred Communication Systems, G2 Tech Group, Pulse Business Solutions, Greystone Technology Group, Clare Computer Solutions, Evolve IT Australia
1. Microsoft 2. Amazon 3. Google 4. Facebook 5. Apple 6. IBM 7. Oracle 8. SAP 9. Cisco 10. Intel 11. Adobe 12. Salesforce 13. Netflix 14. Twitter 15. LinkedIn 16. Uber 17. Airbnb 18. Spotify 19. Dropbox 20. Pinterest 21. Snapchat 22. Tesla 23. HP 24. Dell 25. Sony 26. Samsung 27. General Electric 28. Siemens 29. Volkswagen 30. BMW 31. Toyota 32. Coca-Cola
Find out what your peers are saying about ConnectWise RMM vs. Redgate Monitor and other solutions. Updated: November 2026.
920,769 professionals have used our research since 2012.