ConnectWise RMM vs Zabbix comparison

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ConnectWise RMM

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Executive Summary

We performed a comparison between ConnectWise RMM and Zabbix based on real PeerSpot user reviews.

Find out in this report how the two Network Monitoring Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed ConnectWise RMM vs. Zabbix Report (Updated: October 2026).

ConnectWise RMM vs. Zabbix

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Helped 920,769 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

6.2

ConnectWise RMM boosts MSP growth by enhancing efficiency, reducing labor costs, and optimizing resources, leading to increased focus on clients.

Sentiment score

7.2

Large enterprises save over $1 million with Zabbix via reduced costs, improved service availability, and enhanced team efficiency.

It saves probably more than 50% of the time that would have been required, likely around 75%.

For more quotes and insights, download the ConnectWise RMM report

Manager, Technical Team at Expert It Solutions Alberta

Through utilizing automated remediation scripts and catching crucial issues proactively, we have cut our manual troubleshooting and incident response time in half.

For more quotes and insights, download the Zabbix report

Developer at a financial services firm with 501-1,000 employees

Customer Service

Sentiment score

8.1

ConnectWise RMM offers 24/7 effective support via multiple channels, ensuring prompt resolution of issues with knowledgeable communication.

Sentiment score

6.9

Zabbix offers excellent paid support, while non-paying users utilize highly praised community forums and documentation for assistance.

The customer support for ConnectWise RMM is very useful, very straightforward, and very responsive.

System Administrator at a computer software company with 11-50 employees

I rate their support and customer service with ConnectWise as good, as their support team is quick to answer chat requests.

Manager, Technical Team at Expert It Solutions Alberta

We have a tool called Hudu where all our KBs are loaded.

For more quotes and insights, download the ConnectWise RMM report

Project Engineer at Moksh Tech

It receives a perfect 10 for guaranteed, dedicated 24/7 technical support with strict SLA only when you purchase one of their premium commercial tiers.

Developer at a financial services firm with 501-1,000 employees

It is so straightforward that I have never had to use the support.

For more quotes and insights, download the Zabbix report

CTO at Oic

I changed the config file by adjusting the connector size and cache size.

İsmailÇETİN

Consultant at ministry of trade

İÇ

Scalability Issues

Sentiment score

8.4

ConnectWise RMM scales efficiently with SaaS flexibility, easily handling large endpoints and data, ideal for businesses of all sizes.

Sentiment score

6.9

Zabbix is highly scalable and efficient for medium to enterprise needs, though requires careful resource management to avoid bottlenecks.

I measure the scalability by the number of clients, the number of devices and users, and the amount of information that ConnectWise can process is quite amazing.

Project Engineer at Moksh Tech

The scalability of ConnectWise RMM is very good; I can upgrade my licenses or get a higher number of licenses for more devices as I grow very easily and without issues.

For more quotes and insights, download the ConnectWise RMM report

System Administrator at a computer software company with 11-50 employees

Zabbix is very scalable and lightweight.

CTO at Oic

Zabbix has high scalability.

IgorKabish

CTO at Four Nine Agency

Zabbix scales extremely well both vertically and horizontally.

For more quotes and insights, download the Zabbix report

Developer at a financial services firm with 501-1,000 employees

Stability Issues

Sentiment score

8.7

ConnectWise RMM is highly stable, requiring minimal maintenance, with users rarely facing issues, ensuring reliable long-term performance.

Sentiment score

7.5

Zabbix is generally stable and reliable with minimal issues, but improvements are needed for larger deployments and setup challenges.

ConnectWise RMM has been quite stable for the last eight months.

For more quotes and insights, download the ConnectWise RMM report

Project Engineer at Moksh Tech

Zabbix is very scalable and lightweight.

For more quotes and insights, download the Zabbix report

CTO at Oic

Zabbix is quite stable, and we haven't had any problems with Zabbix itself.

IgorKabish

CTO at Four Nine Agency

I think the stability of Zabbix is around five to six on a scale of ten, where ten is the best and one is the worst.

KamranBhatti

Network Engineer at a computer software company with 11-50 employees

Room For Improvement

ConnectWise RMM lacks integration, offers limited dashboard customization, and is perceived as reactive, raising concerns about alignment with user needs.

Zabbix needs improvement in UI, documentation, integration, licensing, and features like monitoring, automation, and customization for modern use.

We always have problems where we can't log into it, so we have to use the web version.

Project Engineer at Moksh Tech

The pricing for ConnectWise RMM is reasonable.

For more quotes and insights, download the ConnectWise RMM report

Manager, Technical Team at Expert It Solutions Alberta

The only issue I can note is that it's Linux-based, and Linux documentation is not the best.

CTO at Oic

Setting up the right templates, pre-shows, and scripts requires a lot of deep Linux and system knowledge compared to more plug-and-play tools.

For more quotes and insights, download the Zabbix report

Developer at a financial services firm with 501-1,000 employees

I installed Zabbix for the 300 devices.

İsmailÇETİN

Consultant at ministry of trade

İÇ

Setup Cost

ConnectWise RMM offers flexible, competitive pricing with cost-efficient licensing, starting at $2.50 per endpoint monthly, and exceptional support.

Zabbix provides a free, open-source monitoring solution with optional support services for enterprises, praised for affordability and no licensing fees.

My experience with pricing, setup cost, and licensing was very smooth.

For more quotes and insights, download the ConnectWise RMM report

System Administrator at a computer software company with 11-50 employees

Zabbix is providing everything free of cost.

KamranBhatti

Network Engineer at a computer software company with 11-50 employees

It is literally free.

For more quotes and insights, download the Zabbix report

CTO at Oic

Valuable Features

ConnectWise RMM offers integration, automation, patch management, remote access, and NOC services, enhancing visibility, security updates, and IT streamlining.

Zabbix offers ease of use, scalability, robust monitoring, integration, and flexibility, making it ideal for diverse environments.

The ability to do deployments through ConnectWise RMM's scripting features allows us to deploy new software or monitor the status of antivirus or system protection software, presenting another measurable benefit for us regarding ROI.

Manager, Technical Team at Expert It Solutions Alberta

Automated patch management in ConnectWise RMM has made everything streamlined, allowing me to concentrate on more important tasks.

Project Engineer at Moksh Tech

ConnectWise RMM has had huge benefits for me in terms of being able to proactively and reactively resolve issues on all of my machines and helping my end users get their tasks done faster.

For more quotes and insights, download the ConnectWise RMM report

System Administrator at a computer software company with 11-50 employees

If disk usage surpasses a threshold, say 70%, I receive alerts and can take proactive action.

CTO at Oic

Zabbix natively supports monitoring everything from Linux servers and Windows servers to network devices and cloud infrastructure.

For more quotes and insights, download the Zabbix report

Developer at a financial services firm with 501-1,000 employees

Zabbix has a lot of features, including monitoring, status updates, and collecting information telemetry from storages and servers as well.

IgorKabish

CTO at Four Nine Agency

Categories and Ranking

ConnectWise RMM

Ranking in Network Monitoring Software

54th

Ranking in Server Monitoring

22nd

Ranking in IT Infrastructure Monitoring

48th

Ranking in Cloud Monitoring Software

32nd

Average Rating

8.6

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

IT Alerting and Incident Management (17th), Remote Monitoring and Management (RMM) (7th), Patch Management (16th), Unified Endpoint Management (UEM) (16th)

Zabbix

Ranking in Network Monitoring Software

1st

Ranking in Server Monitoring

1st

Ranking in IT Infrastructure Monitoring

1st

Ranking in Cloud Monitoring Software

4th

Average Rating

8.4

Reviews Sentiment

7.0

Number of Reviews

110

Ranking in other categories

Application Performance Monitoring (APM) and Observability (11th)

Mindshare comparison

As of November 2026, in the Network Monitoring Software category, the mindshare of ConnectWise RMM is 0.6%, up from 0.1% compared to the previous year. The mindshare of Zabbix is 3.7%, down from 10.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software Mindshare Distribution
Product	Mindshare (%)
Zabbix	3.7%
ConnectWise RMM	0.6%
Other	95.7%

Network Monitoring Software

Featured Reviews

Automated monitoring has streamlined time tracking and project management across all clients

Project Engineer at Moksh Tech

I think the most valuable feature of ConnectWise RMM is scheduling my time with clients and capturing my times with them. Time management is key for my workflow. It helps with keeping track of all our clients and all the devices, so ConnectWise RMM has been quite helpful in managing my IT environment overall. Automated patch management in ConnectWise RMM has made everything streamlined, allowing me to concentrate on more important tasks. I can run my automations and ensure that they go through every server, every cloud infrastructure, and every client. I've observed that with ConnectWise RMM, capturing my times used to be quite an issue when working with overseas countries, but now it's much easier, and I can monitor everything I'm doing in real-time.

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Unified monitoring has reduced outages and enables proactive fixes with automated remediation

Developer at a financial services firm with 501-1,000 employees

My favorite best feature is the ability to manage complex hybrid environments from a single dashboard. Zabbix natively supports monitoring everything from Linux servers and Windows servers to network devices and cloud infrastructure. The view I rely on the most on a day-to-day basis is a custom dashboard combining the problem widget and graph widget. The problem widget gives me an immediate filtered snapshot of the active alerts across all our servers. I pair that with the graph widget, which allows me to track performance metrics and compare values over time, such as monitoring storage and capacity trends on our Synology appliance. Having all of this in a single pane of glass saves me from constantly digging through logs. I also rely heavily on custom dashboards that combine the problem widget and the top host widget. The problem widget gives me an immediate filtered list of any active alerts across the entire environment. I pair that with the top host widget, which instantly shows me which servers are consuming the highest resources. Having all of these related metrics side-by-side in a single view allows me to spot the issue and identify the exact server causing it without having to dig through separate tools. Zabbix has built-in machine learning for continuous anomaly detection and proactive trend prediction. It establishes a baseline by analyzing historical data, allowing it to forecast impending issues, such as predicting exactly when a system will run out of resources before critical thresholds are breached. From a governance and security perspective, it delivers enterprise-grade security by supporting full data encryption and integration with external secret vaults to protect sensitive credentials. From a governance perspective, it features detailed configuration change tracking and role-based user permissions, which allows administrators to secure different teams or tenants within a single environment. Regarding accuracy, Zabbix's proactive alerts are highly accurate and trustworthy, provided they are fed enough historical data to establish a solid baseline. Regarding reliability and output, the prediction outputs are extremely reliable because Zabbix relies on transparent statistical mathematics, such as standard deviation and weighted moving averages, rather than a closed black box AI model. The straightforward statistical approach allows administrators to forecast value reliability and predict exactly how much time they have before a system reaches a critical problem threshold.

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Comparison Review

it_user174738

IT Developer at a tech services company with 51-200 employees

May 31, 2015

Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor

I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…

Read full review

Top Industries

By visitors reading reviews

Comms Service Provider

12%

Construction Company

12%

Outsourcing Company

11%

Performing Arts

Comms Service Provider

12%

Financial Services Firm

10%

Computer Software Company

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	7
Midsize Enterprise	1

By reviewers
Company Size	Count
Small Business	57
Midsize Enterprise	24
Large Enterprise	35

Questions from the Community

What is your experience regarding pricing and costs for Continuum Command?

My experience with pricing, setup cost, and licensing was very smooth; I quickly got a quote from a ConnectWise account manager and was able to proceed with signing the contract and getting the sol...

What needs improvement with Continuum Command?

I have not noticed any limitations or pain points so far.

What is your primary use case for Continuum Command?

I have been using ConnectWise RMM for about a year and a few months now, and I am also getting Bitdefender GravityZone EDR licenses through ConnectWise directly through a partnership. I use Connect...

What is your experience regarding pricing and costs for Zabbix?

I think Zabbix is economical, whereas SolarWinds is expensive. SolarWinds has a lot of secure features, but Zabbix is providing everything free of cost. Zabbix is economical, and you can install it...

What needs improvement with Zabbix?

The initial configuration has a steep learning curve because Zabbix is so flexible and customizable. Setting up the right templates, pre-shows, and scripts requires a lot of deep Linux and system k...

What is your primary use case for Zabbix?

On a day-to-day basis, I use Zabbix to monitor our entire infrastructure stack, including our Linux servers, Active Directory, domain controller, and Synology NAS storage array. A specific problem ...

DX Unified Infrastructure Management vs ConnectWise RMM

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Product Reports

ConnectWise RMM

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Also Known As

Continuum Command, Continuum RMM

No data available

Overview

ConnectWise RMM enhances efficiency for MSPs through patch management and security automation, effectively reducing manual tasks and improving operational capabilities.

ConnectWise RMM empowers Managed Service Providers by offering comprehensive monitoring, management, and automation tools. Its capabilities include effective patch management, remote access via ScreenConnect, and automation tools that support system administration and script scheduling. The platform ensures network discovery and monitoring, maintaining visibility and swiftly addressing potential issues. While users appreciate its seamless integration and sophisticated interface, they also identify limitations such as its predefined nature and connectivity issues when devices are offline. Clients desire enhanced automation and customizable dashboards, as well as integration with IT documentation tools to bolster its utility.

What are the key features of ConnectWise RMM?

Patch Management: Automates updates to reduce manual effort and enhance security.
Remote Access: Utilizes ScreenConnect for efficient remote operations.
Automation Tools: Supports system management and script scheduling for streamlined processes.
Network Discovery: Maintains visibility and resolves issues quickly.
Software Deployment: Simplifies software deployment and status monitoring.

What benefits should users expect in reviews?

Operational Efficiency: Reduces manual tasks with robust automation.
Enhanced Support: Features outsourced NOC and help desk for substantial support.
Improved ROI: Effective software deployment and monitoring increase returns.

ConnectWise RMM has become integral for Managed Service Providers, particularly in IT environments requiring constant monitoring, management, and automation. It supports agent-based monitoring and real-time alerts, aiding in quick issue resolution. The platform facilitates efficient handling of network activities like responding to critical issues, deploying anti-malware, and executing scheduled commands, significantly enhancing client support dynamics in sectors relying on IT infrastructure and services.

ConnectWise

Zabbix is an open-source monitoring software that provides real-time monitoring and alerting for servers, networks, applications, and services.

It offers a wide range of features including data collection, visualization, and reporting.

With its user-friendly interface and customizable dashboards, Zabbix helps organizations ensure the availability and performance of their IT infrastructure.

Sample Customers

Frontier Business Products, Itek Systems Management, ZLan, Karpel, MySherpa, Arvig, CCSI, Leap Managed IT, eProsper, Pensar, Gordon Flesch, LeadingEdge, NSI, Server Sentry, Computer Consultants, Keystone IT Consulting, Ekaru, Epic Technologies, Rouse Consulting, Empower Information Systems, Computer Solutions Group, The Critical Update, Voice Smart Networks, CMIT Solutions, Preferred Communication Systems, G2 Tech Group, Pulse Business Solutions, Greystone Technology Group, Clare Computer Solutions, Evolve IT Australia

1. IBM 2. Dell 3. Cisco 4. HP 5. Oracle 6. Microsoft 7. Amazon 8. Google 9. Facebook 10. Twitter 11. LinkedIn 12. Netflix 13. Adobe 14. VMware 15. Salesforce 16. SAP 17. Intel 18. AT&T 19. Verizon 20. T-Mobile 21. Vodafone 22. Ericsson 23. Nokia 24. Siemens 25. General Electric 26. Honeywell 27. Philips 28. Sony 29. Samsung 30. LG 31. Panasonic 32. Toshiba

ConnectWise RMM vs. Zabbix