Try our new research platform with insights from 80,000+ expert users

Cribl vs ServiceNow Cloud Observability comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jun 15, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Cribl
Ranking in Application Performance Monitoring (APM) and Observability
12th
Average Rating
8.4
Reviews Sentiment
6.5
Number of Reviews
20
Ranking in other categories
Log Management (6th), Security Information and Event Management (SIEM) (10th), Observability Pipeline Software (1st)
ServiceNow Cloud Observability
Ranking in Application Performance Monitoring (APM) and Observability
45th
Average Rating
7.6
Reviews Sentiment
6.9
Number of Reviews
4
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Cribl is 1.1%, up from 0.3% compared to the previous year. The mindshare of ServiceNow Cloud Observability is 0.5%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Market Share Distribution
ProductMarket Share (%)
Cribl1.1%
ServiceNow Cloud Observability0.5%
Other98.4%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Manoj Gowda J - PeerSpot reviewer
Helps reduce log ingestion cost by dropping unnecessary events and customizing pipelines
The best feature in Cribl, when getting logs from some custom application, is the ability to break up logs that pile up together and come as one event. Cribl has a feature called JSON Unroll or Unroll function that allows you to differentiate the events; each event will come ingested as a single log instead of piling it up with multiple events. This is critical as this generally happens in CrowdStrike. This feature helps us significantly. When the ingestion is high from unwanted logs, logs not related to security purposes can be dropped by writing the parser function. By dropping events that are not required for security purpose monitoring, we can reduce the ingestion, which drastically reduces the cost as well. Cribl gives another option where I can store some logs, and when needed, I can pick them up from there. The interface is very handy and not very complicated, yet there are many functions you can perform. You can play around with numerous functions, parse there, and add UDMs to SecOps, which makes it really easy. To simplify the pipeline, when we go to the pipelines, there are vast options. We can make it specific requirements based on the customers. I would prefer a customized or simplified version. Cribl is a very good platform to work with, with lots of features that other platforms don't provide.
VinayKumar16 - PeerSpot reviewer
Provides ease of use in areas like analytics and reporting
The feature of the tool that is more impactful for cloud performance stems from the area revolving around analytics and reporting. It is an easy-to-use tool. There is something known as performance analytics within ServiceNow that offers complete analytics, which offers end-to-end analytics along with the KPI metrics with what we have in place and so on. With the aforementioned aspects of the tool, I think we should be able to create a dashboard according to the operations view called the operation dashboard view, specifically for C-level executives.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"What I appreciate the most about Cribl is the free training, the free access to all the training, and how easy it is to learn it."
"Cribl is specifically designed to reduce the data costs associated with the destination platform, which is one of its core offerings."
"My favorite option in Cribl is the Stream product."
"Cribl definitely helps with the complexity because you don't have to push for deployment—they provide the interface where you can mimic what the output will look like, and you can see that in real time when setting up the Cribl configuration, which definitely helps considerably."
"When it comes to the product's installation phase, it is not tough for people who have good knowledge...The tool is worth the investment."
"The best feature in Cribl, when getting logs from some custom application, is the ability to break up logs that pile up together and come as one event."
"Our experience with Cribl has been very smooth; everything runs seamlessly, there are no delays or sluggishness, which I really appreciate."
"Cribl offers other valuable features. For instance, you can replay data from an edge device, store your daily data in a stream, and replay specific event data into Splunk if a security incident occurs"
"The UI is very intuitive."
"The ability to create a stream based on different parameters, operation name, service name, URL, tags, and URI part, is one valuable feature."
"To a certain extent, it is possible to save on the costs of the product."
"The solution Lightstep/ServiceNow has a couple of pretty advanced functionalities to help us investigate a deviation and help the development teams have better observability in the environment using distributed and complex services."
 

Cons

"When I explored the endpoint, I found myself wishing for clearer instructions presented in a sequential manner."
"We encountered some issues with the syslog data stream, particularly with handling large databases and extensive data logs."
"There is no alerting mechanism for the leader/worker nodes status."
"There have been several administrative issues. Another point is that the browsing functions aren't very intuitive."
"Perhaps more flexibility in terms of metrics would be helpful."
"Cribl could have developed some version that can give backward compatibility."
"The sys logging could be enhanced to make it easier to identify errors, especially when dealing with multiple functions."
"Their documentation should be updated."
"The design of this solution is not very intuitive and probably could come with more friendly tips for beginners."
"The support team could be better. Because of the different versions of different tactics of integrating reactive code base, the documentation is not very clear if someone has to be onboard. I would rate the documentation of Lightstep a five out of ten. It could need improvement."
"In terms of licensing, users would want the product to offer them the ability to tailor the tasks offered in the solution to suit their needs."
"The dashboard and graphics must be improved."
 

Pricing and Cost Advice

"I would not say it is a cheaply priced tool as it has been doing wonders in the market. The tool has been budget-friendly for organizations."
"The product pricing is reasonable compared to other solutions."
"The product is expensive. I rate the tool's pricing model an eight out of ten."
report
Use our free recommendation engine to learn which Application Performance Monitoring (APM) and Observability solutions are best for your needs.
868,787 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
16%
Computer Software Company
8%
Manufacturing Company
8%
Healthcare Company
8%
Financial Services Firm
19%
Computer Software Company
13%
Manufacturing Company
13%
Educational Organization
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise4
Large Enterprise8
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Cribl?
Cribl is very inexpensive, with enterprise pricing around 30 cents per GB, which is really decent. Organizations looking to ingest terabytes or petabytes of data each day find it quite an inexpensi...
What needs improvement with Cribl?
They've already done many good things with the product, but perhaps they could implement a temporary SIEM solution where we could store logs and display them as a SIEM, though I think that's not th...
What is your primary use case for Cribl?
Our main use case for Cribl was SIEM migration, where we merged multiple SIEM solutions to a single SIEM solution. SIEM migration was the most major use case we were looking for. The second use cas...
What needs improvement with LightStep?
There are a lot of workflows and connectors. In terms of licensing, users would want the product to offer them the ability to tailor the tasks offered in the solution to suit their needs.
What is your primary use case for LightStep?
I use the solution in my company since it has multiple tenants available. Basically, what happens in business is that you have a hybrid setup model, and for that, you extensively use a cloud platfo...
 

Also Known As

No data available
LightStep
 

Overview

 

Sample Customers

Information Not Available
InVision, Twilio, Lyft, Yext, DigitalOcean,
Find out what your peers are saying about Cribl vs. ServiceNow Cloud Observability and other solutions. Updated: September 2025.
868,787 professionals have used our research since 2012.