ServiceNow Cloud Observability vs Snyk comparison

ServiceNow Cloud Observability

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Executive SummaryUpdated on Oct 9, 2025

Snyk and ServiceNow Cloud Observability are competing in the tech space, particularly in security management and observability solutions. Snyk has a pricing and support advantage, while ServiceNow Cloud Observability offers advanced features and is deemed superior overall.

Features: Snyk focuses on security vulnerability management, open-source scanning, and real-time mitigation, positioning it strongly in application security. In contrast, ServiceNow Cloud Observability excels in comprehensive monitoring, predictive insights, and advanced dashboards for infrastructure and application tracking.

Room for Improvement: Snyk could enhance its feature offerings and expand its library size, as competitors might have larger databases. ServiceNow could streamline its deployment processes and reduce complexity for users seeking simpler solutions. Snyk may also benefit from improving integration options for larger enterprises. ServiceNow could explore offering more cost-effective pricing options to appeal to smaller organizations.

Ease of Deployment and Customer Service: Snyk provides seamless integration with CI/CD pipelines and straightforward deployment, with strong customer support focused on agile solutions. ServiceNow Cloud Observability, while offering extensive customization options, requires a more complex deployment model. Its robust customer support is tailored to enterprises needing in-depth solutions.

Pricing and ROI: Snyk is known for its lower setup costs, providing a promising ROI for companies seeking efficient security tools without significant investment. ServiceNow Cloud Observability demands a higher initial investment but delivers substantial ROI through enhanced observability and optimization tools.

To learn more, read our detailed Application Performance Monitoring (APM) and Observability Report (Updated: September 2025).

Application Performance Monitoring (APM) and Observability

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ServiceNow Cloud Observability

Ranking in Application Performance Monitoring (APM) and Observability

46th

Average Rating

7.6

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Snyk

Ranking in Application Performance Monitoring (APM) and Observability

18th

Average Rating

8.0

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

Application Security Tools (6th), Static Application Security Testing (SAST) (8th), GRC (5th), Cloud Management (14th), Vulnerability Management (14th), Container Security (6th), Software Composition Analysis (SCA) (1st), Software Development Analytics (2nd), Cloud Security Posture Management (CSPM) (15th), DevSecOps (2nd), Application Security Posture Management (ASPM) (2nd)

Mindshare comparison

As of October 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of ServiceNow Cloud Observability is 0.5%, up from 0.4% compared to the previous year. The mindshare of Snyk is 0.3%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Market Share Distribution
Product	Market Share (%)
Snyk	0.3%
ServiceNow Cloud Observability	0.5%
Other	99.2%

Application Performance Monitoring (APM) and Observability

Featured Reviews

VinayKumar16

Senior DeliveryManager at ITC Infotech

Provides ease of use in areas like analytics and reporting

The feature of the tool that is more impactful for cloud performance stems from the area revolving around analytics and reporting. It is an easy-to-use tool. There is something known as performance analytics within ServiceNow that offers complete analytics, which offers end-to-end analytics along with the KPI metrics with what we have in place and so on. With the aforementioned aspects of the tool, I think we should be able to create a dashboard according to the operations view called the operation dashboard view, specifically for C-level executives.

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meetharoon

CEO at a computer software company with 10,001+ employees

Affordable tool boosts code scanning efficiency but faces integration hurdles

I lead a code security practice for our organization. We integrated Snyk into our GitHub, using CLI to automatically scan codebases and identify issues. We are a large organization with three independent entities, consolidating Snyk across all entities. We also provide access through numerous…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The ability to create a stream based on different parameters, operation name, service name, URL, tags, and URI part, is one valuable feature."

"The solution Lightstep/ServiceNow has a couple of pretty advanced functionalities to help us investigate a deviation and help the development teams have better observability in the environment using distributed and complex services."

"The UI is very intuitive."

"To a certain extent, it is possible to save on the costs of the product."

"The advantage of Snyk is that Snyk automatically creates a pull request for all the findings that match or are classified according to the policy that we create. So, once we review the PR within Snyk and we approve the PR, Snyk auto-fixes the issue, which is quite interesting and which isn't there in any other product out there. So, Snyk is a step ahead in this particular area."

"Snyk has given us really good results because it is fully automated. We don't have to scan projects every time to find vulnerabilities, as it already stores the dependencies that we are using. It monitors 24/7 to find out if there are any issues that have been reported out on the Internet."

"Its reports are nice and provide information about the issue as well as resolution. They also provide a proper fix. If there's an issue, they provide information in detail about how to remediate that issue."

"The dependency checks of the libraries are very valuable, but the licensing part is also very important because, with open source components, licensing can be all over the place. Our project is not an open source project, but we do use quite a lot of open source components and we want to make sure that we don't have surprises in there."

"The best feature of Snyk is the integration with our ticketing system, which is Jira."

"Provides clear information and is easy to follow with good feedback regarding code practices."

"The solution has great features and is quite stable."

"The most valuable feature of Snyk is the SBOM."

More Snyk pros

Cons

"The dashboard and graphics must be improved."

"The support team could be better. Because of the different versions of different tactics of integrating reactive code base, the documentation is not very clear if someone has to be onboard. I would rate the documentation of Lightstep a five out of ten. It could need improvement."

"The design of this solution is not very intuitive and probably could come with more friendly tips for beginners."

"In terms of licensing, users would want the product to offer them the ability to tailor the tasks offered in the solution to suit their needs."

"I would like to give further ability to grouping code repositories, in such a way that you could group them by the teams that own them, then produce alerting to those teams. The way that we are seeing it right now, the alerting only goes to a couple of places. I wish we could configure the code to go to different places."

"We have to integrate with their database, which means we need to send our entire code to them to scan, and they send us the report. A company working in the financial domain usually won't like to share its code or any information outside its network with any third-party provider."

"I think Snyk should add more of a vulnerability protection feature in the tool since it is an area where it lacks."

"The solution's integration with JFrog Artifactory could be improved."

"The way Snyk notifies if we have an issue, there are a few options: High vulnerability or medium vulnerability. The problem with that is high vulnerabilities are too broad, because there are too many. If you enable notifications, you get a lot of notifications, When you get many notifications, they become irrelevant because they're not specific. I would prefer to have control over the notifications and somehow decide if I want to get only exploitable vulnerabilities or get a specific score for a vulnerability. Right now, we receive too many high vulnerabilities. If we enable notifications, then we just get a lot of spam message. Therefore, we would like some type of filtering system to be built-in for the system to be more precise."

"We use Bamboo for CI.CD, and we had problems integrating Snyk with it. Ultimately, we got the two solutions to work together, but it was difficult."

"They need to improve the Snyk plugins and make it easier to make your optimizations based on your own needs or features."

"The solution could improve the reports. They have been working on improving the reports but more work could be done."

More Snyk cons

Pricing and Cost Advice

"The product is expensive. I rate the tool's pricing model an eight out of ten."

"Snyk is an expensive solution."

"With Snyk, you get what you pay for. It is not a cheap solution, but you get a comprehensiveness and level of coverage that is very good. The dollars in the security budget only go so far. If I can maximize my value and be able to have some funds left over for other initiatives, I want to do that. That is what drives me to continue to say, "What's out there in the market? Snyk's expensive, but it's good. Is there something as good, but more affordable?" Ultimately, I find we could go cheaper, but we would lose the completeness of vision or scope. I am not willing to do that because Snyk does provide a pretty important benefit for us."

"I didn't think the price was that great, but it wasn't that bad, either. I'd rate their pricing as average in the market."

"Their licensing model is fairly robust and scalable for our needs. I believe we have reached a reasonable agreement on the licensing to enable hundreds of developers to participate in this product offering. The solution is very tailored towards developers and its licensing model works well for us."

"Compared to Veracode, Snyk is definitely a cheaper tool."

"The product has good pricing."

"I would rate the pricing of Snyk at two. I'm currently using the free version, which the company offers before buying the full version. So, the price is affordable, especially for an enterprise."

"It's inexpensive and easy to license. It comes in standard package sizing, which is straightforward. This information is publicly found on their website."

More Snyk pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

18%

Computer Software Company

15%

Manufacturing Company

13%

Educational Organization

Financial Services Firm

15%

Computer Software Company

12%

Manufacturing Company

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	20
Midsize Enterprise	9
Large Enterprise	21

Questions from the Community

What do you like most about LightStep?

The UI is very intuitive.

What needs improvement with LightStep?

There are a lot of workflows and connectors. In terms of licensing, users would want the product to offer them the ability to tailor the tasks offered in the solution to suit their needs.

What is your primary use case for LightStep?

I use the solution in my company since it has multiple tenants available. Basically, what happens in business is that you have a hybrid setup model, and for that, you extensively use a cloud platfo...

How does Snyk compare with SonarQube?

Snyk does a great job identifying and reducing vulnerabilities. This solution is fully automated and monitors 24/7 to find any issues reported on the internet. It will store dependencies that you a...

What do you like most about Snyk?

The most effective feature in securing project dependencies stems from its ability to highlight security vulnerabilities.

What needs improvement with Snyk?

There are a lot of false positives that need to be identified and separated. The inclusion of AI to remove false positives would be beneficial. So far, I've not seen any AI features to enhance vuln...

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Compared 8% of the time

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Compared 8% of the time

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Compared 6% of the time

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Compared 5% of the time

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Product Reports

ServiceNow Cloud Observability

Download ServiceNow Cloud Observability product report

Download Snyk product report

Also Known As

LightStep

Fugue, Snyk AppRisk

Overview

ServiceNow Cloud Observability is a comprehensive platform designed to enhance visibility, control, and performance monitoring of your IT infrastructure and applications. It seamlessly integrates log management, trace management, metrics monitoring, and infrastructure monitoring in real-time, leveraging AI and machine learning for automated tasks and actionable insights. With benefits including improved visibility, faster incident resolution, enhanced application performance, simplified IT operations, and reduced costs, this cloud-native solution is ideal for businesses of all sizes with complex IT infrastructures. It integrates seamlessly with ServiceNow IT Operations Management (ITOM), supports OpenTelemetry standards, and provides AI-powered insights along with pre-built dashboards and reports.

ServiceNow

Snyk excels in integrating security within the development lifecycle, providing teams with an AI Trust Platform that combines speed with security efficiency, ensuring robust AI application development.

Snyk empowers developers with AI-ready engines offering broad coverage, accuracy, and speed essential for modern development. With AI-powered visibility and security, Snyk allows proactive threat prevention and swift threat remediation. The platform supports shifts toward LLM engineering and AI code analysis, enhancing security and development productivity. Snyk collaborates with GenAI coding assistants for improved productivity and AI application threat management. Platform extensibility supports evolving standards with API access and native integrations, ensuring comprehensive and seamless security embedding in development tools.

What are Snyk's standout features?

Simplicity and Integration: Easy to integrate across platforms like GitLab, GitHub, and Jira.
Comprehensive Vulnerability Database: Offers accurate reporting for effective vulnerability management.
Developer-Friendly Design: Supports multiple programming languages, appealing to developers.
Automation and Flexibility: Enhances workflow efficiency with automated capabilities.

What benefits can users expect?

Efficiency in Vulnerability Detection: Streamlines prioritization and remediation processes.
Cost-Effectiveness: Offers a competitive pricing model compared to alternatives.
Enhanced Workflow: Integration with DevOps tools improves development processes.

Industries leverage Snyk for security in CI/CD pipelines by automating checks for dependency vulnerabilities and managing open-source licenses. Its Docker and Kubernetes scanning capabilities enhance container security, supporting a proactive security approach. Integrations with platforms like GitHub and Azure DevOps optimize implementation across diverse software environments.

Sample Customers

InVision, Twilio, Lyft, Yext, DigitalOcean,

StartApp, Segment, Skyscanner, DigitalOcean, Comic Relief

Application Performance Monitoring (APM) and Observability