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ServiceNow Cloud Observability vs Snyk comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 11, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ServiceNow Cloud Observability
Ranking in Application Performance Monitoring (APM) and Observability
37th
Average Rating
7.6
Reviews Sentiment
6.9
Number of Reviews
4
Ranking in other categories
No ranking in other categories
Snyk
Ranking in Application Performance Monitoring (APM) and Observability
16th
Average Rating
8.2
Reviews Sentiment
7.4
Number of Reviews
50
Ranking in other categories
Application Security Tools (7th), Static Application Security Testing (SAST) (8th), GRC (4th), Cloud Management (11th), Vulnerability Management (13th), Container Security (6th), Software Composition Analysis (SCA) (1st), Software Development Analytics (2nd), Cloud Security Posture Management (CSPM) (15th), DevSecOps (2nd), Application Security Posture Management (ASPM) (2nd), AI Security (11th)
 

Mindshare comparison

As of January 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of ServiceNow Cloud Observability is 0.6%, up from 0.4% compared to the previous year. The mindshare of Snyk is 1.0%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Market Share Distribution
ProductMarket Share (%)
Snyk1.0%
ServiceNow Cloud Observability0.6%
Other98.4%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

VinayKumar16 - PeerSpot reviewer
Senior DeliveryManager at ITC Infotech
Provides ease of use in areas like analytics and reporting
The feature of the tool that is more impactful for cloud performance stems from the area revolving around analytics and reporting. It is an easy-to-use tool. There is something known as performance analytics within ServiceNow that offers complete analytics, which offers end-to-end analytics along with the KPI metrics with what we have in place and so on. With the aforementioned aspects of the tool, I think we should be able to create a dashboard according to the operations view called the operation dashboard view, specifically for C-level executives.
Abhishek-Goyal - PeerSpot reviewer
Software Engineer at a computer software company with 11-50 employees
Improves security posture by actively reducing critical vulnerabilities and guiding remediation
Snyk's main features include open-source vulnerability scanning, code security, container security, infrastructure as code security, risk-based prioritization, development-first integration, continuous monitoring and alerting, automation, and remediation. The best features I appreciate are the vulnerability checking, vulnerability scanning, and code security capabilities, as Snyk scans all open-source dependencies for known vulnerabilities and helps with license compliance for open-source components. Snyk integrates into IDEs, allowing issues to be caught as they appear in the code dynamically and prioritizes risk while providing remediation advice. Snyk provides actionable remediation advice on where vulnerabilities can exist and where code security is compromised, automatically scanning everything and providing timely alerts. Snyk has positively impacted my organization by improving the security posture across all software repositories, resulting in fewer critical vulnerabilities, more confidence in overall product security, and faster security compliance for project clients. Snyk has helped reduce vulnerabilities significantly. Initially, the repository had 17 to 31 critical and high vulnerabilities, but Snyk has helped manage them down to just five vulnerabilities, which are now lower and not high or critical.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The UI is very intuitive."
"The solution Lightstep/ServiceNow has a couple of pretty advanced functionalities to help us investigate a deviation and help the development teams have better observability in the environment using distributed and complex services."
"The ability to create a stream based on different parameters, operation name, service name, URL, tags, and URI part, is one valuable feature."
"To a certain extent, it is possible to save on the costs of the product."
"It is easy for developers to use. The documentation is clear as well as the APIs are good and easily readable. It's a good solution overall."
"The solution's Open Source feature gives us notifications and suggestions regarding how to address vulnerabilities."
"I find SCA to be valuable. It can read your libraries, your license and bring the best way to resolve your problem in the best scenario."
"We have integrated it into our software development environment. We have it in a couple different spots. Developers can use it at the point when they are developing. They can test it on their local machine. If the setup that they have is producing alerts or if they need to upgrade or patch, then at the testing phase when a product is being built for automated testing integrates with Snyk at that point and also produces some checks."
"Snyk categorizes the level of vulnerability into high, medium, and low, which helps organizations prioritize which issues to tackle first."
"Snyk has positively impacted my organization by improving the security posture across all software repositories, resulting in fewer critical vulnerabilities, more confidence in overall product security, and faster security compliance for project clients."
"The CLI feature is quite useful because it gives us a lot of flexibility in what we want to do. If you use the UI, all the information is there and you can see what Snyk is showing you, but there is nothing else that you can change. However, when you use the CLI, then you can use commands and can get the output or response back from Snyk. You can also take advantage of that output in a different way. For the same reason, we have been using the CLI for the hard gate in the pipeline: Obtain a particular CDSS score for vulnerability. Based on that information, we can then decide if we want to block or allow the build. We have more flexibility if we use the CLI."
"There are many valuable features. For example, the way the scanning feature works. The integration is cool because I can integrate it and I don't need to wait until the CACD, I can plug it in to our local ID, and there I can do the scanning. That is the part I like best."
 

Cons

"The dashboard and graphics must be improved."
"In terms of licensing, users would want the product to offer them the ability to tailor the tasks offered in the solution to suit their needs."
"The design of this solution is not very intuitive and probably could come with more friendly tips for beginners."
"The support team could be better. Because of the different versions of different tactics of integrating reactive code base, the documentation is not very clear if someone has to be onboard. I would rate the documentation of Lightstep a five out of ten. It could need improvement."
"The tool should provide more flexibility and guidance to help us fix the top vulnerabilities before we go into production."
"The general input I have is that there is an opportunity for them to better align with other similar tools and better align with similar capabilities that cloud suppliers deliver natively."
"The product is very expensive."
"The solution could improve the reports. They have been working on improving the reports but more work could be done."
"The log export function could be easier when shipping logs to other platforms such as Splunk."
"Although Snyk is strong, sometimes it flags vulnerabilities that are not reachable, not exploitable, and not relevant to a project."
"We had some issues integrating into our pipeline, however, they were resolved."
"We were using Microsoft Docker images. It was reporting some vulnerabilities, but we were not able to figure out the fix for them. It was reporting some vulnerabilities in the Docker images given by Microsoft, which were out of our control. That was the only limitation. Otherwise, it was good."
 

Pricing and Cost Advice

"The product is expensive. I rate the tool's pricing model an eight out of ten."
"The pricing is acceptable, especially for enterprises. I don't think it's too much of a concern for our customers. Something like $99 per user is reasonable when the stakes are high."
"Compared to Veracode, Snyk is definitely a cheaper tool."
"Despite Snyk's coverage, scalability, reliability, and stability, it is available at a very competitive price."
"I didn't think the price was that great, but it wasn't that bad, either. I'd rate their pricing as average in the market."
"Snyk is a premium-priced product, so it's kind of expensive. The big con that I find frustrating is when a company charges extra for single sign-on (SSO) into their SaaS app. Snyk is one of the few that I'm willing to pay that add-on charge, but generally I disqualify products that charge an extra fee to do integrated authentication to our identity provider, like Okta or some other SSO. That is a big negative. We had to pay extra for that. That little annoyance aside, it is expensive. You get a lot out of it, but you're paying for that premium."
"We are using the open-source version for the scans."
"You can get a good deal with Snyk for pricing. It's a little expensive, but it is worth it."
"The product's price is okay."
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Top Industries

By visitors reading reviews
Financial Services Firm
16%
Computer Software Company
12%
Manufacturing Company
12%
Retailer
7%
Financial Services Firm
15%
Computer Software Company
11%
Manufacturing Company
10%
Comms Service Provider
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business21
Midsize Enterprise9
Large Enterprise21
 

Questions from the Community

What needs improvement with LightStep?
There are a lot of workflows and connectors. In terms of licensing, users would want the product to offer them the ability to tailor the tasks offered in the solution to suit their needs.
What is your primary use case for LightStep?
I use the solution in my company since it has multiple tenants available. Basically, what happens in business is that you have a hybrid setup model, and for that, you extensively use a cloud platfo...
What advice do you have for others considering LightStep?
I recommend the product to others. I rate the tool an eight out of ten.
How does Snyk compare with SonarQube?
Snyk does a great job identifying and reducing vulnerabilities. This solution is fully automated and monitors 24/7 to find any issues reported on the internet. It will store dependencies that you a...
What do you like most about Snyk?
The most effective feature in securing project dependencies stems from its ability to highlight security vulnerabilities.
What needs improvement with Snyk?
There are a lot of false positives that need to be identified and separated. The inclusion of AI to remove false positives would be beneficial. So far, I've not seen any AI features to enhance vuln...
 

Also Known As

LightStep
Fugue, Snyk AppRisk
 

Overview

 

Sample Customers

InVision, Twilio, Lyft, Yext, DigitalOcean,
StartApp, Segment, Skyscanner, DigitalOcean, Comic Relief
Find out what your peers are saying about ServiceNow Cloud Observability vs. Snyk and other solutions. Updated: December 2025.
881,082 professionals have used our research since 2012.