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Datadog vs ServiceNow Cloud Observability comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jan 25, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Datadog
Ranking in Application Performance Monitoring (APM) and Observability
3rd
Average Rating
8.6
Reviews Sentiment
6.9
Number of Reviews
211
Ranking in other categories
Network Monitoring Software (9th), IT Infrastructure Monitoring (3rd), Log Management (4th), Container Monitoring (3rd), Cloud Monitoring Software (1st), AIOps (2nd), Cloud Security Posture Management (CSPM) (8th), AI Observability (1st)
ServiceNow Cloud Observability
Ranking in Application Performance Monitoring (APM) and Observability
69th
Average Rating
7.6
Reviews Sentiment
6.9
Number of Reviews
5
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Datadog is 4.1%, down from 6.6% compared to the previous year. The mindshare of ServiceNow Cloud Observability is 0.7%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Mindshare Distribution
ProductMindshare (%)
Datadog4.1%
ServiceNow Cloud Observability0.7%
Other95.2%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Dhroov Patel - PeerSpot reviewer
Site Reliability Engineer at Grainger
Has improved incident response with better root cause visibility and supports flexible on-call scheduling
Datadog needs to introduce more hard limits to cost. If we see a huge log spike, administrators should have more control over what happens to save costs. If a service starts logging extensively, I want the ability to automatically direct that log into the cheapest log bucket. This should be the case with many offerings. If we're seeing too much APM, we need to be aware of it and able to stop it rather than having administrators reach out to specific teams. Datadog has become significantly slower over the last year. They could improve performance at the risk of slowing down feature work. More resources need to go into Fleet Automation because we face many problems with things such as the Ansible role to install Datadog in non-containerized hosts. We mainly want to see performance improvements, less time spent looking at costs, the ability to trust that costs will stay reasonable, and an easier way to manage our agents. It is such a powerful tool with much potential on the horizon, but cost control, performance, and agent management need improvement. The main issues are with the administrative side rather than the actual application.
Uday-Thentu - PeerSpot reviewer
Project Manager at a tech vendor with 10,001+ employees
Automation has reduced incident impact and is driving proactive self‑healing across hybrid services
ServiceNow Cloud Observability's valuable features include AI agents that can be integrated and triggered with workflows for evaluating and taking the right action in both process and technical aspects. On the process side, it ensures the right approvals are triggered. From the technical aspect, it allows integration for taking relevant action without human intervention, moving towards self-healing. The main benefit of ServiceNow Cloud Observability is real-time data, which helps us move from being reactive to more proactive. By defining and fine-tuning workflows, we were able to implement timely notification and auto-action or auto-remediations. At the same time, if anything involves additional cost or requires intervention, it helps trigger approval notifications, and once approval is received, it timely takes the action. The AI agents help define and fine-tune those workflows further.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Datadog has allowed us to ensure that we can look at how our beta testers are using our new UIs and seeing where their frustration points are, which has been important to us."
"Datadog has positively impacted my organization by allowing for a more proactive response to issues whenever they occur."
"Dashboards are helpful for reviewing occasionally to get a higher-level overview of what's happening."
"The logging in general is one of my favorite features."
"Using the data, our operation teams works with the dashboards to get their statistics, analytics, etc."
"One of the solution's greatest aspects is its overall simplicity; it is very easy to use and easier to handle than other brands we have access to."
"The two most valuable aspects are the Terraform provider for Datadog and the K8s Orchestrator."
"Synthetic testing is by far the most valuable feature in our organization."
"The ability to create a stream based on different parameters, operation name, service name, URL, tags, and URI part, is one valuable feature."
"The solution Lightstep/ServiceNow has a couple of pretty advanced functionalities to help us investigate a deviation and help the development teams have better observability in the environment using distributed and complex services."
"The main benefit of ServiceNow Cloud Observability is real-time data, which helps us move from being reactive to more proactive."
"To a certain extent, it is possible to save on the costs of the product."
"The UI is very intuitive."
 

Cons

"The solution should provide alerts for cloud outages that would allow us to report potential service impacts directly to applications or on the dashboard."
"I would love to see more metrics or analytics in IoT devices."
"Sometimes, for their newer features, they charge as if it's fully fleshed out, even though it is a newer feature and it may have less stuff than their other items."
"The pricing model could be simplified as it feels a bit outdated, especially when you look at the billing model of compute instances vs the containers instances."
"<p>Datadog could be improved with a simpler graphical user interface that can be extended to non-technical users, such as a CXO, if they want to review the dashboard overall for current tickets and the ticketing dashboard.</p>"
"The largest pain point we've had with Datadog to this point was onboarding."
"The only thing that they were missing that has thrown us from the beginning (they are still missing it) is consistency in the APIs."
"We've had some issues where we had Datadog automatically turned on in AWS regions that we weren't using, which incurred a small but steady cost that amounted to tens of thousands of dollars spent over a few weeks."
"In terms of licensing, users would want the product to offer them the ability to tailor the tasks offered in the solution to suit their needs."
"The dashboard and graphics must be improved."
"The design of this solution is not very intuitive and probably could come with more friendly tips for beginners."
"The support team could be better. Because of the different versions of different tactics of integrating reactive code base, the documentation is not very clear if someone has to be onboard. I would rate the documentation of Lightstep a five out of ten. It could need improvement."
"The cost could be reduced or lightweight agents and lightweight modules could be introduced, which would make it much easier to implement."
 

Pricing and Cost Advice

"The price of Datadog is reasonable. Other solutions are more expensive, such as AppDynamics."
"The cost is high and this can be justified if the scale of the environment is big."
"It didn't scale well from the cost perspective. We had a custom package deal."
"Our licensing fees are paid on a monthly basis."
"If you do your homework, you'll find that if you're really concerned with cost, it's good."
"Pricing is somewhat affordable compared to other solutions but in order to really lower the costs of other products you need to plan very carefully your resources usage, otherwise, it can get expensive real quick."
"The pricing and licensing through AWS Marketplace has been good. It would be nice if it was cheaper, but their pricing is reasonable for what it is. Sometimes, for their newer features, they charge as if it's fully fleshed out, even though it is a newer feature and it may have less stuff than their other items."
"I am not satisfied with its licensing. Its payment is based on the exported data, and there was an explosion of the data for three or four weeks. My customer was not alerted, and there was no way for them to see that there has been an explosion of data. They got a big invoice for one or two months. The pricing model of Datadog is based on the data. The customer was quite surprised about not being alerted about this explosion of data. They should provide some kind of alert when there is an increase in usage."
"The product is expensive. I rate the tool's pricing model an eight out of ten."
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Top Industries

By visitors reading reviews
Financial Services Firm
13%
Manufacturing Company
10%
Outsourcing Company
8%
Comms Service Provider
7%
Construction Company
11%
Financial Services Firm
8%
Comms Service Provider
7%
Outsourcing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business81
Midsize Enterprise50
Large Enterprise100
No data available
 

Questions from the Community

Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
Datadog vs ELK: which one is good in terms of performance, cost and efficiency?
With Datadog, we have near-live visibility across our entire platform. We have seen APM metrics impacted several times lately using the dashboards we have created with Datadog; they are very good c...
Which would you choose - Datadog or Dynatrace?
Our organization ran comparison tests to determine whether the Datadog or Dynatrace network monitoring software was the better fit for us. We decided to go with Dynatrace. Dynatrace offers network ...
What needs improvement with LightStep?
The cost could be reduced or lightweight agents and lightweight modules could be introduced, which would make it much easier to implement.
What is your primary use case for LightStep?
ServiceNow Cloud Observability's main use case is end-to-end automation starting from the trigger in the cloud. Currently, it focuses more on self-healing and understanding the complete uptime of e...
What advice do you have for others considering LightStep?
Regarding security, I unfortunately do not have much hands-on experience. My focus has been majorly on self-healing activities, but given what I have observed, it does provide a good opportunity in...
 

Also Known As

No data available
LightStep
 

Overview

 

Sample Customers

Adobe, Samsung, facebook, HP Cloud Services, Electronic Arts, salesforce, Stanford University, CiTRIX, Chef, zendesk, Hearst Magazines, Spotify, mercardo libre, Slashdot, Ziff Davis, PBS, MLS, The Motley Fool, Politico, Barneby's
InVision, Twilio, Lyft, Yext, DigitalOcean,
Find out what your peers are saying about Datadog vs. ServiceNow Cloud Observability and other solutions. Updated: November 2026.
920,769 professionals have used our research since 2012.