

CyberArk Identity and One Identity Safeguard are both leaders in identity management, focusing on privileged accounts and access controls. CyberArk Identity seems to hold an edge due to its more extensive feature set, though both products have their unique strengths.
Features: CyberArk Identity's core features include multi-factor authentication, strong security for privileged accounts, and excellent cloud integration. It also offers robust identity management and password management capabilities. One Identity Safeguard offers features such as a transparent mode for privileged sessions, extensive auditing capabilities, and flexibility in deployment options. It supports various protocols and provides session recording, though it is generally considered slightly less comprehensive than CyberArk Identity.
Room for Improvement: CyberArk Identity could bolster its mobile device management and flexibility in integration options. Enhancements in user interface, governance platform, and scalability are also requested. One Identity Safeguard users suggest simplifying management consoles, improving integration with external systems, and making multifactor authentication more effective. Simplifying setup, particularly for remote access and session management, is also desired.
Ease of Deployment and Customer Service: CyberArk Identity offers diverse deployment across hybrid, private, and public clouds, alongside traditional on-premises setups. Users have experienced variable support experiences, highlighting occasional delays and a need for better-trained staff. One Identity Safeguard, primarily on-premises with private cloud support, is noted for smoother deployment. Yet, there's room for improvement in technical support and response times. Organizations with varied deployment needs tend to prefer CyberArk.
Pricing and ROI: CyberArk Identity is seen as expensive but justifiable with its advanced features and robust security, offering a competitive ROI. One Identity Safeguard is also priced at a premium, especially with scaling, though users appreciate its straightforward licensing. Both solutions are valuable investments, but CyberArk is preferred for companies seeking top-tier security features.
I have seen over 30% return on investment due to the improvement in operational efficiencies through automation, which enhances productivity.
It has also reduced the time spent on password management, saving our team time in managing privileged accounts, and is helping with automation that reduces manual efforts.
Instead of manually reconstructing activity, everything is already logged and searchable, which has improved response time during internal reviews.
It has reduced inside and external threats, which is essential for preventing privileged user damage, and decreased privileged account incidents by 40%.
They resolved the problem immediately after I reported it, on the same day, within one hour.
They respond immediately when requests are raised, and they are always available for priority one tickets.
I received prompt responses and support, which I would rate as very good.
Documentation and knowledge base resources are also useful for resolving common issues and understanding product features, making customer support reliable and meeting enterprise expectations.
The customer team is knowledgeable and technically strong, especially when dealing with configuration issues, session monitoring, or password-related queries.
I sometimes need escalations to reach expertise.
We can use it on different phones and computers, demonstrating its scalability.
When delving deep into the concepts, there is a lot to address and learn, especially when facing real-time scenarios.
You can scale it out pretty easily, and you can implement it very small.
The scalability of One Identity Safeguard is perfect, scoring ten out of ten.
The system can distribute tasks across nodes, improving performance as demand grows.
The platform is designed to support horizontal scaling, so adding capacity is relatively straightforward without redesigning the entire architecture.
We no longer have our data infiltrated by unauthorized persons, and tracking actions within the system has become very easy.
When you have it in the cloud, you have CyberArk every time you need it.
With a stable network, due to the redundant data centers across the globe, it is a lot easier to use as a SaaS solution.
With proper sizing and high availability configuration, the system handles multiple concurrent sessions efficiently, making it a dependable and stable platform suitable for enterprise environments.
It appears designed as a dependable enterprise-grade solution, reflecting well in its production performance.
I would rate it a nine out of ten for stability.
It would be helpful if they released a generalized document for processes such as migration.
Integration or deployment is extremely difficult for CyberArk Identity.
There's a need to enhance network performance.
While it integrates well with standard environments like Active Directory, expanding smoother integration across a wider range of tools would make it even more versatile.
For some configurations on the SPS side, if I need to make changes, such as for DNS servers, I must redeploy the machine.
There are many steps. We are still in the onboarding phase, and it seems very manual.
Regarding pricing, it can be quite a lot for small companies.
The pricing is acceptable.
If I am not going fully cloud, there are additional resources I will need to purchase, such as spinning more VMs or acquiring an HSM device to encrypt the vault.
It is one of those where the more you buy, the cheaper it is.
It is cheaper than CyberArk.
Regarding pricing, it may appear slightly on the higher side initially compared to some alternatives, but when we evaluate it against the security benefits, compliance support, and risk reduction, it proves to be cost-effective in the long run.
It impacts zero trust security strategies. It prevents lateral movements in the organization.
The two-factor authentication is very important, but the fact that every account is being regenerated every time we use it is the most important security feature for us.
It is the most powerful access management system.
The auditing and approval mechanisms are features we did not have before and are greatly appreciated.
Automatic credential rotation helps our team by removing the need for manual changes to privileged passwords, reducing the risk of stale or shared credentials and ensuring that every access is controlled and compliant.
The password vault has been a game changer because it provides a secure and controlled way to store, manage, and rotate sensitive credentials without exposing them to users.
| Product | Mindshare (%) |
|---|---|
| One Identity Safeguard | 2.1% |
| CyberArk Identity | 0.7% |
| Other | 97.2% |


| Company Size | Count |
|---|---|
| Small Business | 20 |
| Midsize Enterprise | 4 |
| Large Enterprise | 10 |
| Company Size | Count |
|---|---|
| Small Business | 53 |
| Midsize Enterprise | 29 |
| Large Enterprise | 28 |
CyberArk Identity is a versatile identity management solution suitable for a wide range of enterprises. It is designed to enhance enterprise security and improve user experience. Its focus on security, compliance, and operational efficiency, combined with positive user feedback, makes it a strong contender in the identity management space.
CyberArk Identity offers a robust suite of features to manage user identities and access privileges. It focuses on securing access to resources across various environments, including cloud and on-premises applications. Its capabilities include single sign-on (SSO), multi-factor authentication (MFA), lifecycle management, and privileged access management. These features are engineered to streamline access control, enhance security, and ensure compliance with regulatory standards.
According to our user interviews, CyberArk Identity is praised for its reliability and user-friendly interface. IT professionals highlight the ease of integration with existing systems, while business executives appreciate the visibility it provides into access and identity management across the organization. Users also commend the responsive customer support, which is crucial for enterprise-level solutions.
IT Professionals found that CyberArk Identity's focus on multi-layered security significantly reduced the risk of data breaches and unauthorized access. With a centralized dashboard and automation features, you can streamline identity and access management tasks, saving time and reducing complexity. Finally, it helps meet various compliance requirements.
One Identity Safeguard manages and monitors privileged access, enhancing security with features like automatic session recording, real-time monitoring, and credential rotation. It integrates seamlessly, supports compliance with audit trails, and improves operational efficiency across organizations. This robust platform significantly bolsters security protocols while controlling sensitive operations.
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