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CyberArk IGA Powered by Zilla vs OpenText Identity Governance comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Apr 5, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.2
CyberArk IGA Powered by Zilla saves costs by automating access checks, enhancing efficiency, and reducing over-privileged account risks.
Sentiment score
7.8
OpenText Identity Governance boosts ROI by preventing fraud, reducing audit costs, and enhancing access management and compliance efficiency.
The main benefit of using CyberArk IGA Powered by Zilla comes from reduced manual effort and faster access validation during investigations, which improves efficiency and reduces risks related to over-privileged accounts.
Soc Analyst at ISECURION
Any deployment takes time to mature, and CyberArk IGA Powered by Zilla does provide benefits immediately in terms of quick adoption of finding out the privileged access identities by running through their crawler.
Associate Director at a legal firm with 10,001+ employees
I heard from the automation CoE team that we were able to save approximately $75,000 from that specific area.
Data Engineer at Baker Hughes
 

Customer Service

Sentiment score
7.4
Customers commend CyberArk IGA’s responsive support, efficient issue handling, and regular meetings, rating it nine out of ten.
Sentiment score
7.8
Opinions on OpenText Identity Governance's customer support vary, with some praising expertise but others criticizing response times and overall effectiveness.
The type of support agreement or contract you have with them determines the level of support provided.
Associate Director at a legal firm with 10,001+ employees
When I send a request, they respond, but getting an actual time slot to work with the customer to resolve the issue sometimes delays.
Presales Engineer at DGIT
As soon as we create a ticket, they reach out quickly and provide immediate solutions.
Data Engineer at Baker Hughes
 

Scalability Issues

Sentiment score
7.3
CyberArk IGA Powered by Zilla offers scalable, AI-driven governance adaptable to environments, supporting thousands of users without growth issues.
Sentiment score
8.6
OpenText Identity Governance is highly scalable, effectively managing large deployments and receiving high satisfaction ratings for its performance.
For larger environments using CyberArk IGA Powered by Zilla, scalability depends on the integration environment being implemented and the skill set behind it.
Head Of IT at NetPulse Limited
CyberArk IGA Powered by Zilla is scalable and has the capability to handle growth or an increased number of users very well.
Soc Analyst at ISECURION
It is quite scalable, and we can definitely scale up or scale down.
Cyber Security Senior Specialist at a tech vendor with 10,001+ employees
 

Stability Issues

Sentiment score
8.4
CyberArk IGA with Zilla ensures stability and reliability, with minimal downtime and proactive communication during significant issues.
Sentiment score
7.9
OpenText Identity Governance is stable and reliable, with minimal issues and infrequent support calls, receiving largely positive ratings.
As long as you are maintaining the patches and upgrades in time, the vault, which is the main central component, is very good.
Associate Director at a legal firm with 10,001+ employees
In my experience, CyberArk IGA Powered by Zilla is stable, and I have not encountered any downtime or reliability issues.
Soc Analyst at ISECURION
CyberArk IGA Powered by Zilla is quite stable, with no experience of data breaches or leakage.
CTO at Fraoula
 

Room For Improvement

CyberArk IGA needs improvements in admin console, reporting, integration, automation, and overall accessibility for non-technical users.
OpenText Identity Governance needs better connectivity, integration, modernization, and technical support, alongside improved interface, stability, and cloud deployment features.
Integrating CyberArk IGA Powered by Zilla with banking applications such as T24 is very tough to accomplish.
Presales Engineer at DGIT
I would suggest enhancing the reporting functionality of CyberArk IGA Powered by Zilla, as it could benefit from more customization or advanced filtering for auditing purposes.
Data Engineer at Baker Hughes
Faster access to required information during investigations and better integration with other security tools would enhance the experience and help the SOC teams correlate alerts more efficiently.
Soc Analyst at ISECURION
 

Setup Cost

CyberArk IGA offers easy setup and support but has mixed views on pricing, especially for administrator users.
My experience with the licensing cost shows that CyberArk is never reasonable on pricing.
Head Of IT at NetPulse Limited
Opting for multi-year subscriptions can be more economical.
CTO at Fraoula
I am not familiar with the pricing and licensing costs, but the setup of CyberArk IGA Powered by Zilla was straightforward since it was cloud-based compared to the previous on-premises tool, SailPoint.
Data Engineer at Baker Hughes
 

Valuable Features

CyberArk IGA Powered by Zilla simplifies identity management with powerful security features, automation, and seamless integration across environments.
OpenText Identity Governance provides robust access evaluations, role mining, and automated processes, ensuring stability and effective large-scale governance.
The best feature is definitely the AI component, which includes evidence generation for audit and compliance, addressing one of our biggest challenges.
Data Engineer at Baker Hughes
The functionalities of CyberArk PAM include monitoring of activities, which are recorded live for auditing purposes, and it integrates into almost every environment seamlessly.
Head Of IT at NetPulse Limited
CyberArk IGA Powered by Zilla has positively impacted my organization by improving visibility into user access and reducing the risk of over-privileged accounts, which can affect costs for us and our clients.
Soc Analyst at ISECURION
 

Categories and Ranking

CyberArk IGA Powered by Zilla
Ranking in Identity Management (IM)
11th
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
9
Ranking in other categories
Identity and Access Management as a Service (IDaaS) (IAMaaS) (12th), Identity Governance Administration (IGA) (5th)
OpenText Identity Governance
Ranking in Identity Management (IM)
25th
Average Rating
8.0
Reviews Sentiment
7.3
Number of Reviews
9
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2026, in the Identity Management (IM) category, the mindshare of CyberArk IGA Powered by Zilla is 2.0%, up from 1.5% compared to the previous year. The mindshare of OpenText Identity Governance is 1.5%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Identity Management (IM) Mindshare Distribution
ProductMindshare (%)
CyberArk IGA Powered by Zilla2.0%
OpenText Identity Governance1.5%
Other96.5%
Identity Management (IM)
 

Featured Reviews

Pavan Ingaleshwar - PeerSpot reviewer
Soc Analyst at ISECURION
Centralized access visibility has improved investigations but the interface still needs simplification
In my experience, the best feature of CyberArk IGA Powered by Zilla is its ability to provide clear visibility into user access and permissions, which helps me quickly identify over-privileged access permissions and suspicious accounts. This platform helps me check user access history, permission details, and role assignments easily. During investigations, it confirms whether user access is legitimate or not, providing clear visibility into permissions, which is what I really appreciate about this tool. Other key features of CyberArk IGA Powered by Zilla include a centralized view of user access, access certifications, review detections of over-privileged accounts, identifying risks, and visibility. Additionally, it assists with login alerts for privilege misuse and suspicious activity. CyberArk IGA Powered by Zilla has positively impacted my organization by improving visibility into user access and reducing the risk of over-privileged accounts, which can affect costs for us and our clients. It has also supported faster investigations, allowing for better control over user permissions, thus impacting my organization positively.
JoelHercik - PeerSpot reviewer
Account Executive at a tech services company with 11-50 employees
A mature, capable solution that should be available as a cloud solution
They haven't really evolved the product to the cloud, so they don't have a cloud solution. It's just deployable in the cloud, so in some cases that holds them back in a competitive situation. I don't know if they're intent on taking their solution to the cloud, but if they do, that would be one improvement. It would allow them to be competitive down market in medium to small enterprises. I don't know if they care to address that market or not because it doesn't seem like they've made that move, but that would be one way for them to do that. As for additional features, I would suggest stronger integration. I think enabling more universal industry standard integrations would probably help them with different applications.
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Top Industries

By visitors reading reviews
Security Firm
19%
Financial Services Firm
14%
Retailer
6%
Insurance Company
5%
Construction Company
13%
Real Estate/Law Firm
10%
Educational Organization
8%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise1
Large Enterprise5
By reviewers
Company SizeCount
Small Business9
 

Questions from the Community

What is your experience regarding pricing and costs for Zilla Security?
I am not familiar with the pricing and licensing costs, but the setup of CyberArk IGA Powered by Zilla was straightforward since it was cloud-based compared to the previous on-premises tool, SailPo...
What needs improvement with Zilla Security?
For improvement, I would suggest enhancing the reporting functionality of CyberArk IGA Powered by Zilla, as it could benefit from more customization or advanced filtering for auditing purposes. I h...
What is your primary use case for Zilla Security?
CyberArk IGA Powered by Zilla serves as our main tool for access review, certification, and governance of non-human accounts. We handle non-human accounts, which refers to all the RPA bots that use...
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Also Known As

Zilla Security
NetIQ Access Governance Suite, Novell Access Governance Suite
 

Overview

 

Sample Customers

Information Not Available
Western & Southern Financial Group
Find out what your peers are saying about CyberArk IGA Powered by Zilla vs. OpenText Identity Governance and other solutions. Updated: April 2026.
893,221 professionals have used our research since 2012.