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CyberArk Privileged Access Manager vs ManageEngine ADSelfService Plus comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 16, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

CyberArk Privileged Access ...
Ranking in Enterprise Password Managers
3rd
Average Rating
8.6
Reviews Sentiment
6.8
Number of Reviews
228
Ranking in other categories
User Activity Monitoring (1st), Privileged Access Management (PAM) (1st), Mainframe Security (2nd), Operational Technology (OT) Security (3rd)
ManageEngine ADSelfService ...
Ranking in Enterprise Password Managers
15th
Average Rating
8.4
Reviews Sentiment
7.2
Number of Reviews
9
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2025, in the Enterprise Password Managers category, the mindshare of CyberArk Privileged Access Manager is 7.7%, down from 7.8% compared to the previous year. The mindshare of ManageEngine ADSelfService Plus is 0.5%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Password Managers Market Share Distribution
ProductMarket Share (%)
CyberArk Privileged Access Manager7.7%
ManageEngine ADSelfService Plus0.5%
Other91.8%
Enterprise Password Managers
 

Featured Reviews

Atul-Gujar - PeerSpot reviewer
Secures critical infrastructures with essential user session audit records
A potential area for improvement is enhancing support for cluster environments and distributed Vaults. Clients in multiple countries that need central access have different challenges that require better solutions from CyberArk. For financial services, CyberArk can improve incident response by ensuring fast support for critical priority tickets to meet compliance requirements. Providing more documentation on CyberArk is recommended for new team members to enhance their troubleshooting capabilities. I understand it's up to the client, but 99% fail to change the demo key, so it's crucial for CyberArk to emphasize changing the key and documenting it as part of the installation process.
Hussein Taha - PeerSpot reviewer
Provides wide options for multifactor authentication with very simple implementation
We struggled with the end users because most don't have the required IT background. They needed password resets for emails and accounts in the active directory. This created an issue for the help desk, and the system and ManageEngine ADSelfService Plus gave us a QR solution for the end users. Once an account is set up, you scan the QR code through Google authentication, Microsoft authentication or any program that can authenticate with the QR. You'll automatically generate a code that gives the port to reset or unlock your account very easily.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Increased our insight into how privileged accounts are being used and distributed within our footprint."
"The product has allowed us to improve both the management and access to privileged credentials, while also creating a full audit trail of all activities happening within isolated sessions of all tasks and activities taking place within the solution."
"CyberArk is a pioneer for PAM; they've always been the leader in terms of research and development and bringing new capabilities to the PAM."
"CyberArk Privileged Access Manager has robust security and is certified by FIPS for securing credential rotations."
"CyberArk is a very stable product and it's a stable product because it has a simple design and a simple architecture that allows you to leverage the economies of scale across the base of your infrastructure that you already have implemented. It doesn't really introduce any new complex pieces of infrastructure that would make it that much more difficult to scale."
"The Vault offers great capabilities for structuring and accessing data."
"Rather than multiple tools for maintaining regulatory compliance around passwords and privileged accounts, we have centralized as much as possible with CyberArk. This is now a one stop shop for end users to access their elevated credentials."
"The solution is highly stable."
"Having multifactor authentication in Windows machines."
"The solution enables agents to reset their passwords."
"The solution provides wide options for multifactor authentication."
"One of the most valuable features is the self-service capability. I"
"Due to ransomware and novel threats, we can no longer allow people to gain domain admin access to our servers with only a username and password. With MFA, they must supply a one-time password sent to them via some authenticator, like Microsoft or Google Authenticator. It could be a text message."
"The most valuable feature is the ability for remote users to change their login credentials using their mobile devices."
"It's very simple to manage and implement. Its functions are straightforward. You get all the basic features, such as you get the option to unlock the user account if it is locked. You can enforce password policies, and you also have the option to allow them to reset their passwords if they forget it. These were the basic requirements of my company that we could achieve through this product."
"Monitoring is one of the most valuable features for us."
 

Cons

"Customers also want CyberArk's pricing to be better so that they can implement it further and have more licenses."
"There is a lot of room for improvement in the report section. I also work on other tools, such as Thycotic, which allows you to create customized reports for your organization's needs. In CyberArk, there are limited reports, whereas in Thycotic or some of the other PAM tools, because the database is different, you can customize the report based on your needs through SQL queries."
"Response time is not ideal, and reaching someone knowledgeable can take time."
"Their support can be better. Their SLA timings are higher than others."
"A notable request I have regarding CyberArk Privileged Access Manager is to address the issues of database corruption identified in cluster environments experienced by multiple clients."
"There was a situation when one of our presidents had an issue, but I can't recall the specifics."
"Upgrading the product is very difficult, so this could be an area for improvement."
"There is room for improvement in the availability of custom connectors on the marketplace for this solution. Additionally, their services for the CICD pipeline and ease of integration could be improved."
"They could improve their security of the products to prevent vulnerabilities."
"There is a lack of specific information provided by the analytics portion of the software."
"The registration process could be improved. It should be easier for users to register for the service."
"We need more reports for visualization."
"Could be simplified, not user-friendly."
"The price must be reduced."
"The worst part is that the solution can only be installed or updated on a device if it is physically connected to the local network."
 

Pricing and Cost Advice

"I would rate the cost of CyberArk Privileged Access Manager seven out of ten with ten being the most expensive."
"The product's licensing is yearly. I would rate the solution's pricing a six out of ten."
"No, I do not have any advice on the price of the product."
"Cost efficiency is the number one thing that can be improved in my mind. This would change lots of companies minds on purchasing the product."
"I focus more on the technical side, but I hear customers say that if CyberArk was more affordable, they might have acquired more licenses. Some clients consider alternative solutions due to pricing concerns."
"The product’s pricing is feasible for enterprise customers. The pricing is expensive for smaller businesses. You need to pay additional costs for service implementation and local support."
"Pricing is quite high and it could be improved."
"Its price is high. I have also worked with Delinea. CyberArk is comparatively expensive compared to other PAM solutions, such as Delinea, especially during renewal."
"Using this solution costs us about $1,200 USD per year."
"You purchase the license for one time, and you can use it for a lifetime. The only thing is that in order to get support, you need to upgrade your product to the latest solution. You need to keep a support contract with them for which you have to pay some amount. It's a very small amount for renewing their support contract. Overall, it's very cost-effective."
report
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Top Industries

By visitors reading reviews
Financial Services Firm
15%
Computer Software Company
14%
Manufacturing Company
9%
Government
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business59
Midsize Enterprise41
Large Enterprise171
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise2
Large Enterprise2
 

Questions from the Community

How does Sailpoint IdentityIQ compare with CyberArk PAM?
We evaluated Sailpoint IdentityIQ before ultimately choosing CyberArk. Sailpoint Identity Platform is a solution to manage risks in cloud enterprise environments. It automates and streamlines the m...
What do you like most about CyberArk Privileged Access Manager?
The most valuable features of the solution are control and analytics.
What is your experience regarding pricing and costs for CyberArk Privileged Access Manager?
Regarding costs, CyberArk Privileged Access Manager is not a cheap product; hence, many companies struggle with its high licensing cost. While it's valuable, it comes with a high price tag, making ...
What needs improvement with ManageEngine ADSelfService Plus?
The price must be reduced. The cost must depend on the number of nodes.
What is your primary use case for ManageEngine ADSelfService Plus?
We use the solution to reset passwords automatically. It is useful for companies that have many employees.
What advice do you have for others considering ManageEngine ADSelfService Plus?
We can get a certification on the solution. We never had to contact support. It is a simple application. We also use a tool to decrease the number of incidents. I will recommend the tool to others....
 

Also Known As

CyberArk Privileged Access Security, CyberArk Enterprise Password Vault
No data available
 

Overview

 

Sample Customers

Rockwell Automation
TEL U.S. Holdings Inc, Henson Group, CAMH, HPE, HubSpot, Hitachi, IBM, Accenture, Capgemini, Apogee, Symantec
Find out what your peers are saying about CyberArk Privileged Access Manager vs. ManageEngine ADSelfService Plus and other solutions. Updated: September 2025.
868,759 professionals have used our research since 2012.