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CyberArk Privileged Access Manager vs ManageEngine ADSelfService Plus comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 16, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

CyberArk Privileged Access ...
Ranking in Enterprise Password Managers
2nd
Average Rating
8.6
Reviews Sentiment
6.9
Number of Reviews
217
Ranking in other categories
User Activity Monitoring (1st), Privileged Access Management (PAM) (1st), Mainframe Security (2nd), Operational Technology (OT) Security (3rd)
ManageEngine ADSelfService ...
Ranking in Enterprise Password Managers
14th
Average Rating
8.4
Reviews Sentiment
7.2
Number of Reviews
9
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of April 2025, in the Enterprise Password Managers category, the mindshare of CyberArk Privileged Access Manager is 7.5%, down from 9.4% compared to the previous year. The mindshare of ManageEngine ADSelfService Plus is 0.2%, down from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Password Managers
 

Featured Reviews

Lasantha Wijesinghe - PeerSpot reviewer
We have visibility and control through real-time user behavior analytics
It took us some time to realize its benefits because there was a learning curve for us. It took us about a year to get our heads around this product and start effectively using it. It is a journey. It takes at least five years for any company to make this product very useful and reach maturity. It is not only the product's fault. The company needs to have a vision, and the company culture needs to go with it. Senior leadership needs to support the vision. You need to have lots of ingredients for success. If everything is in place, you will see success after one year. In the first year, it is a struggle for everybody. My company was bought by a bigger company, and they were very new to privileged access management. Everybody was struggling. The advice I would give is to have a good vision for privileged access management. You need dedicated teams, senior management support, and proper company policies and standards before implementing the solution. Start building knowledge slowly and avoid jumping into the deep end without preparation. I would rate CyberArk Privileged Access Manager a nine out of ten.
Kimberly Brock - PeerSpot reviewer
Efficiently keeps track and monitors
When I look at something like a server or a user who has an unsuccessful login, all they're giving me is what is from the domain controllers. When I click on the analytics portion that says give me information, it doesn't tell me what application is errored out. It doesn't tell me; it just tells me what is the same information from the domain controller. I'd like a little bit more robust information on actually giving me some useful information instead of some links that send me out to the Internet that says research here, and then I have to do additional research. It's kind of generic. And, basically, it's just a quick, I don't have to search through the domain controller logs, but once I pull those out, the logs are still very generic like you get from Microsoft. Area code four three one one. Okay. I had to go look that up. It doesn't take it any further than just a copy based on the domain controller.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The feature that I like the most is the Privileged Session Manager."
"It helps our customers in their software requirement imports."
"It's secure and reliable. I especially appreciate that it's locked down and only allows access to authorized components."
"On the EBB user side, we were able to secure all the server root passwords and admin for Windows. This was a big win for us."
"The most valuable feature of CyberArk Privileged Access Manager is the vault. I am satisfied with the interface and the documentation."
"Increased our insight into how privileged accounts are being used and distributed within our footprint."
"It supports lots of requirements in the privileged access management area."
"Our go-to solution for securing against the pass the hash attack vector and auditing privileged account usage."
"It's very simple to manage and implement. Its functions are straightforward. You get all the basic features, such as you get the option to unlock the user account if it is locked. You can enforce password policies, and you also have the option to allow them to reset their passwords if they forget it. These were the basic requirements of my company that we could achieve through this product."
"The most valuable feature is the ability for remote users to change their login credentials using their mobile devices."
"The solution provides wide options for multifactor authentication."
"One of the most valuable features is the self-service capability. I"
"Having multifactor authentication in Windows machines."
"Due to ransomware and novel threats, we can no longer allow people to gain domain admin access to our servers with only a username and password. With MFA, they must supply a one-time password sent to them via some authenticator, like Microsoft or Google Authenticator. It could be a text message."
"Monitoring is one of the most valuable features for us."
"The solution enables agents to reset their passwords."
 

Cons

"Some aspects of the administration need improvement, though they have recently made improvements to the API. However, the management with the interface and configuration are not so user-friendly. It has not changed much during all the years that CyberArk has been on the market. The management part, like platform management as well as PSM connectors definition and management, could be improved, even if it has already been done with the API."
"As they grow, the technical support is having growing pains. One of the things is just being able to get somebody on the phone sometimes."
"CyberArk definitely needs to improve user experience and reduce complexity."
"What needs to be improved in CyberArk Enterprise Password Vault is their customer support, particularly in terms of responsiveness, willingness to help, and being more understanding. The initial setup and upgrade process for the solution is complex and can only be done by CyberArk, so this is another area for improvement."
"I would like to see improvement in the custom connector for integration with different devices."
"CyberArk reporting is notoriously poor, offering about 5 reports out of the box. I am certified in Delinea, which includes 60 reports plus a custom report generator out of the box. Improved reporting would be beneficial."
"The initial setup could be simpler but it may not be as effective."
"I would like to see more integration with more tools, for more APIs."
"The registration process could be improved. It should be easier for users to register for the service."
"The price must be reduced."
"The worst part is that the solution can only be installed or updated on a device if it is physically connected to the local network."
"We need more reports for visualization."
"There is a lack of specific information provided by the analytics portion of the software."
"They could improve their security of the products to prevent vulnerabilities."
"Could be simplified, not user-friendly."
 

Pricing and Cost Advice

"They have two types of licensing: purchase and subscription. You have to pay for each admin user, such as Microsoft admin, mail admin, database admin, etc."
"CyberArk Privileged Access Manager is more expensive than its competitors, such as BeyondTrust, Delinea, and ManageEngine PAM360."
"In comparison to other products on the market, CyberArk is a more costly product."
"Overall, its pricing is really good. The main difference from all the other vendors is that they have one package that covers all the functionality and modules of the basic PAM, except the add-on modules like adware and server protection. It also doesn't include the licenses for domain controller protection or maybe an API call-related feature. For the basic privileged access management, the bundle pricing is really good, but when it comes to an agent-based solution for advanced cyber protection or application identity managers, it is expensive. Services are also very expensive if you hire the services team from CyberArk, but these guys are really good. For a couple of large banking projects, we had an experience with them. The banks wanted to have things quickly and efficiently, so we had to hire them. If we take four weeks, these guys can do everything on a weekend. They charge quite a big sum of money, but they know the system well."
"Generally, I don't get involved in the licensing or the purchasing side of it, but I do know that the licenses are expensive."
"Pricing and licensing depend on the environment."
"I would rate the tool’s pricing a six out of ten."
"If you want a Ferrari, it will cost you. The solution is really nice, so it costs the client, but in the long run, it is very good. If you buy a solution that costs a lot to maintain because it is not stable, and you are frequently asking for consultant support, it costs more."
"Using this solution costs us about $1,200 USD per year."
"You purchase the license for one time, and you can use it for a lifetime. The only thing is that in order to get support, you need to upgrade your product to the latest solution. You need to keep a support contract with them for which you have to pay some amount. It's a very small amount for renewing their support contract. Overall, it's very cost-effective."
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Top Industries

By visitors reading reviews
Educational Organization
34%
Financial Services Firm
12%
Computer Software Company
11%
Manufacturing Company
6%
Financial Services Firm
10%
Government
10%
Wholesaler/Distributor
9%
Retailer
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

How does Sailpoint IdentityIQ compare with CyberArk PAM?
We evaluated Sailpoint IdentityIQ before ultimately choosing CyberArk. Sailpoint Identity Platform is a solution to manage risks in cloud enterprise environments. It automates and streamlines the m...
What do you like most about CyberArk Privileged Access Manager?
The most valuable features of the solution are control and analytics.
What do you like most about ManageEngine ADSelfService Plus?
Monitoring is one of the most valuable features for us.
What is your experience regarding pricing and costs for ManageEngine ADSelfService Plus?
You purchase the license for one time, and you can use it for a lifetime. The only thing is that in order to get support, you need to upgrade your product to the latest solution. You need to keep a...
What needs improvement with ManageEngine ADSelfService Plus?
The price must be reduced. The cost must depend on the number of nodes.
 

Also Known As

CyberArk Privileged Access Security, CyberArk Enterprise Password Vault
No data available
 

Overview

 

Sample Customers

Rockwell Automation
TEL U.S. Holdings Inc, Henson Group, CAMH, HPE, HubSpot, Hitachi, IBM, Accenture, Capgemini, Apogee, Symantec
Find out what your peers are saying about CyberArk Privileged Access Manager vs. ManageEngine ADSelfService Plus and other solutions. Updated: March 2025.
845,406 professionals have used our research since 2012.