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CyberArk Privileged Access Manager pros and cons

Vendor: CyberArk
4.3 out of 5
Badge Ranked 1

Pros & Cons summary

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Prominent pros & cons

PROS

CyberArk Privileged Access Manager enhances security by automatically rotating passwords and securing privileged accounts, reducing risks of unauthorized access.
Its integration capabilities with various technologies and platforms provide flexibility, supporting diverse IT environments.
CyberArk Privileged Access Manager streamlines compliance with industry standards such as PCI, SOX, and HIPAA, offering robust audit and reporting features.
The platform allows centralized management of credentials, eliminating hard-coded credentials and improving security and accountability.
CyberArk Privileged Access Manager enables secure, logged access to sensitive servers and applications, providing detailed session monitoring and threat analytics.

CONS

Account discovery and automation, including REST API integration, require improvements.
Technical support often experiences delays, with users finding it difficult to reach knowledgeable personnel promptly.
The initial setup and integration processes are complex and demand significant planning and resources.
Licensing is inflexible and expensive, especially for users who access it infrequently.
CyberArk Privileged Access Manager's architecture demands substantial server resources and setup, making deployment challenging.
 

CyberArk Privileged Access Manager Pros review quotes

Atul-Gujar - PeerSpot reviewer
CyberArk manager at a comms service provider with 10,001+ employees
Sep 2, 2025
CyberArk Privileged Access Manager has been helpful in managing over 125,000 privileged accounts in a single environment for our client, and we have multiple CyberArk environments for different clients with different numbers of accounts.
Singaravelu C - PeerSpot reviewer
CyberArk Engineer at Tata Consultancy
Nov 20, 2025
What I appreciate about CyberArk Privileged Access Manager is that it is not only for password security; we can also manage their applications and platforms, and whenever a user logs in, end-to-end protection is handled, including monitoring user activity through PSM servers and reacting to threats with Privileged Threat Analysis.
RaoB - PeerSpot reviewer
Senior CyberArk architect at a consultancy with 11-50 employees
Dec 19, 2025
CyberArk Privileged Access Manager assists in meeting compliance and regulatory requirements such as HIPAA and SOX, ensuring I adhere to necessary standards in my operations.
Learn what your peers think about CyberArk Privileged Access Manager. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
893,244 professionals have used our research since 2012.
SI
Senior PAM Consultant at iC Consult GmbH
Jan 20, 2025
CyberArk Privileged Access Manager provides granularity. You can break things down into individual safes. You have specific access to safes by individual or group. The interface is with AD, with LDAP, or with local CyberArk passwords. You also have the ability to establish policies for your individual credentials.
reviewer1247523 - PeerSpot reviewer
Head of Sales Services Department at a comms service provider with 51-200 employees
May 15, 2025
The impact of CyberArk Privileged Access Manager on customer operational efficiency is quite positive.
AS
Senior Engineer at a tech vendor with 1,001-5,000 employees
Apr 28, 2025
The best thing about CyberArk Privileged Access Manager is that they keep on upgrading it. They continually conduct research and development from their end, and we get immediate support from CyberArk whenever OEM support is required for any task.
AP
Delivery Manager at Tech Mahindra Limited
May 13, 2025
The most valuable features of CyberArk Privileged Access Manager include quick access, ease of use, and a variety of connection methods beyond the web portal.
SS
Operation Specialists at a tech vendor with 10,001+ employees
Aug 19, 2025
The ability of CyberArk Privileged Access Manager to safeguard the financial services infrastructure by protecting credentials is extremely important, as every activity in a financial organization needs to be recorded for accountability in auditing.
LL
Coordenador at a computer software company with 1,001-5,000 employees
Jun 9, 2025
It's user-friendly and very configurable. We can do many things with it, especially with password management.
reviewer2620185 - PeerSpot reviewer
IT Cyber Security Lead at a mining and metals company with 1,001-5,000 employees
Dec 20, 2024
The session recording and monitoring capabilities are valuable. We have real-time session management ability to record, audit, and monitor any privileged user activities. That is a big deal.
 

CyberArk Privileged Access Manager Cons review quotes

Atul-Gujar - PeerSpot reviewer
CyberArk manager at a comms service provider with 10,001+ employees
Sep 2, 2025
Regarding technical support from CyberArk, while L2 and L3 teams are effective, L1 support requires improvement due to longer response times in critical situations.
Singaravelu C - PeerSpot reviewer
CyberArk Engineer at Tata Consultancy
Nov 20, 2025
If we actually implement agent AI in CyberArk Privileged Access Manager, it will check the logs, and if any errors are coming, it automatically triggers alerts and gives the solution.
RaoB - PeerSpot reviewer
Senior CyberArk architect at a consultancy with 11-50 employees
Dec 19, 2025
In terms of mean time to respond, I acknowledge variable response time. The L1 team is proactive, yet the vendor often pushes to close incidents swiftly, even when issues remain unresolved.
Learn what your peers think about CyberArk Privileged Access Manager. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
893,244 professionals have used our research since 2012.
SI
Senior PAM Consultant at iC Consult GmbH
Jan 20, 2025
CyberArk reporting is notoriously poor, offering about 5 reports out of the box. I am certified in Delinea, which includes 60 reports plus a custom report generator out of the box. Improved reporting would be beneficial.
reviewer1247523 - PeerSpot reviewer
Head of Sales Services Department at a comms service provider with 51-200 employees
May 15, 2025
Areas of CyberArk Privileged Access Manager that can be improved include offering clearer configuration options.
AS
Senior Engineer at a tech vendor with 1,001-5,000 employees
Apr 28, 2025
It is only good as a PAM solution. If they could work more on Privileged Threat Analytics, it would be beneficial. It has limitations, so improvements on PTA would be fine.
AP
Delivery Manager at Tech Mahindra Limited
May 13, 2025
Improvements in CyberArk Privileged Access Manager should focus on simplifying installation and upgrade times, and also consider making professional services training more accessible to implementers and partners.
SS
Operation Specialists at a tech vendor with 10,001+ employees
Aug 19, 2025
A notable request I have regarding CyberArk Privileged Access Manager is to address the issues of database corruption identified in cluster environments experienced by multiple clients.
LL
Coordenador at a computer software company with 1,001-5,000 employees
Jun 9, 2025
Making the reports more editable would be beneficial.
reviewer2620185 - PeerSpot reviewer
IT Cyber Security Lead at a mining and metals company with 1,001-5,000 employees
Dec 20, 2024
CyberArk has brought a feature called Vendor Team Manager, but it does not provide full access. It requires the vendor team leader to be onboarded as a local account instead of using their email address. Improvements could be made to onboard the vendor team leaders using their email, allowing them to manage their own team. That would greatly reduce the overhead in managing vendor team members.