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Dameware Remote Support vs Microsoft Active Directory comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jun 3, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Dameware Remote Support
Ranking in Active Directory Management
20th
Average Rating
8.6
Number of Reviews
3
Ranking in other categories
Remote Access (31st)
Microsoft Active Directory
Ranking in Active Directory Management
2nd
Average Rating
8.6
Reviews Sentiment
6.3
Number of Reviews
47
Ranking in other categories
Single Sign-On (SSO) (8th)
 

Mindshare comparison

As of September 2026, in the Active Directory Management category, the mindshare of Dameware Remote Support is 3.0%, up from 0.3% compared to the previous year. The mindshare of Microsoft Active Directory is 6.6%, up from 6.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Active Directory Management Mindshare Distribution
ProductMindshare (%)
Microsoft Active Directory6.6%
Dameware Remote Support3.0%
Other90.4%
Active Directory Management
 

Featured Reviews

it_user323577 - PeerSpot reviewer
Tier1 - IT Support Technician at a comms service provider with 501-1,000 employees
We're able to see issues from the users' perspectives, but there are issues when connecting over VPN.
The ability to see issue from users perspective and installation of software. Worked well for awhile but issues with it connecting over VPN was a major drawback. We've been using it since 2009. We also utilize GoToAssist which has more features and runs smoother. It also allows us to send…
Eko Kurniawan - PeerSpot reviewer
IT Operations & Security at veris
Has simplified credential management and improved secure access control across departments
The features I find most useful in Microsoft Active Directory are especially for the Single Sign-On. This is very useful for users, particularly if they have plenty of applications, such as tablet applications. When they log in to their computer, the application will automatically log in with their credentials. They don't need to remember another user and password to log in to the application because it's already maintained with Microsoft Active Directory using Single Sign-On. To assess the impact of Microsoft Active Directory's centralized domain management on security protocols and access permissions, Microsoft Active Directory itself has constraints with security because when we have a solution such as SSO or Single Sign-On, which makes it easier for users to log in, some parts have security openings. When their computer is compromised with a threat, malware, or other cyber threats, it becomes easier to enter the application without login permission.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Using DameWare has made the troubleshooting process faster."
"It was very easy to install."
"The ability to control admin rights through AD groups allows the techs to have all of the rights that they would normally without adjustments on the backend of the product."
"The most valuable feature of the solution is authentication."
"The solution’s management capability is very good. The tool is also very scalable. You can add any number of users that you want to operate. Moreover, you can easily organize the solution."
"Stability and performance are good. So far, we have not observed any major downtime or performance issues since we deployed it."
"The password policy helps enforce security protocols by requiring complex passwords and frequent password changes."
"The solution's initial setup is straightforward."
"The most valuable features are it is easy to use, manage, create a repository, and create the OM."
"We can also have separate domain controllers in different Active Directory sites based on their location."
"One advantage of Active Directory is that you can sync it with Microsoft Office 365, so you can manage on-premise and cloud operations, which can have different requirements. The flexibility of a hybrid management solution is valuable."
 

Cons

"SolarWinds has a great KB but many of the articles are lacking updated information and the keyword search is lacking if you don't have previous experience with the product and encounter issues."
"Worked well for awhile but issues with it connecting over VPN was a major drawback."
"There has been a change in the layout of the user information. Previously, I had to go to properties to view the information, but now it is displayed directly below the search results. It takes some time to get used to."
"The interface hasn't changed much over the years. It's suitable for my tastes, but that doesn't mean everybody likes it."
"The product's premium support services could be less expensive."
"The solution should maintain the infrastructure according to the period you are in and the security changes."
"Could use more structure in the cloud version."
"It's not the tendency of Microsoft to use a standard, but to modify it to their needs. This is catastrophic if you have to integrate other applications that use the same standard."
"The solution's price could be better."
"There are no reporting features."
 

Pricing and Cost Advice

Information not available
"The license is perpetual and the cost is minimal. If you purchase Microsoft Windows then Microsoft Active Directory comes with the package."
"On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a four out of ten."
"Active Directory is built-in into Microsoft Windows 10. I'm not an administrator and would not be involved in purchasing decisions for new versions of the software. I have only used the client portion of it, I do not know if there is a cost to using the solution."
"The product's premium support services are expensive."
"The version of Microsoft Active Directory I was using was expensive because it was used for large companies."
"Its price is reasonable."
"We have to purchase a license for the solution."
"We purchase the license for the solution on a yearly basis."
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Top Industries

By visitors reading reviews
Manufacturing Company
14%
Comms Service Provider
12%
Computer Software Company
10%
Government
8%
Outsourcing Company
14%
Manufacturing Company
9%
Financial Services Firm
9%
Healthcare Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business21
Midsize Enterprise7
Large Enterprise20
 

Questions from the Community

Ask a question
Earn 20 points
What needs improvement with Microsoft Active Directory?
The best way to protect this is to use Microsoft Defender. For Microsoft support for Microsoft Active Directory, I would rate it as eight. If I give it 10, it would be too perfect. Eight is fair. M...
What is your primary use case for Microsoft Active Directory?
My main use cases for Microsoft Active Directory are to manage user access and credentials.
What advice do you have for others considering Microsoft Active Directory?
Regarding Microsoft Active Directory's integration with third-party applications, it depends on the requirements. It's not always linked or combined with Microsoft Active Directory. In my experienc...
 

Also Known As

DameWare, SolarWinds DameWare, SolarWinds Dameware Remote Support
No data available
 

Overview

 

Sample Customers

Illinois School District
Information Not Available
Find out what your peers are saying about Dameware Remote Support vs. Microsoft Active Directory and other solutions. Updated: September 2026.
913,683 professionals have used our research since 2012.