No more typing reviews! Try our Samantha, our new voice AI agent.

Deepgram vs IBM Watson Speech To Text comparison

Why PeerSpot?
 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Deepgram
Ranking in Speech-To-Text Services
1st
Average Rating
8.4
Reviews Sentiment
5.9
Number of Reviews
11
Ranking in other categories
Text-To-Speech Services (4th), AI Customer Support (9th), AI Sales & Marketing (8th), AI Scheduling & Coordination (3rd)
IBM Watson Speech To Text
Ranking in Speech-To-Text Services
6th
Average Rating
8.0
Reviews Sentiment
8.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2026, in the Speech-To-Text Services category, the mindshare of Deepgram is 12.7%, down from 19.8% compared to the previous year. The mindshare of IBM Watson Speech To Text is 5.3%, up from 3.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Speech-To-Text Services Mindshare Distribution
ProductMindshare (%)
Deepgram12.7%
IBM Watson Speech To Text5.3%
Other82.0%
Speech-To-Text Services
 

Featured Reviews

Mihir Jadhav - PeerSpot reviewer
Software Engineer at Futurescape Technologies
Voice agents have automated support and now handle customer queries with lower latency
Deepgram has a vast UI and a vast range of models, but there could be a simpler version for creating AI agents rather than providing a full-fledged platform for minimal use cases. It could be multilingual, as in India, there are multiple several languages. If it had support for many more languages, especially regional languages, it would be valuable.
it_user964722 - PeerSpot reviewer
Business Transformation and Automation Manager at a tech services company with 201-500 employees
Easy to understand, configure, and use
I would recommend it. IBM has several other solutions that can connect to it, so no need to buy different pieces from several providers. If you want to find a good solution for the customer and put some translation tool or machine learning for text understanding and so on, you can get this from IBM. It can be a one-stop shop for a good solution. I would rate this solution an eight out of ten. It has good quality, and it's easy to work with.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The recognition of industry-specific terminology phrases and abbreviations is really important for us. We were able to get a good level of industry specificity with Deepgram."
"The most valuable capabilities of Deepgram that I've found so far include low latency, as it offers less than 200 milliseconds, which is not provided by any other text-to-speech models."
"The solution's Speech-to-Text conversion feature is really awesome."
"Deepgram has significantly improved our transcription process in terms of speed and accuracy, allowing us to efficiently convert verbal feedback into text, enabling quicker analysis and implementation of new features."
"The ROI has been excellent; the cost is night and day compared to the cost of human transcription, and we're spending maybe a tenth of the cost we would if we were still doing manual transcriptions."
"The features that I have been using in the tool have been very stable."
"The solution's most valuable feature is its speed of transcription, as it is one of the fastest tools, especially if you compare it to the second fastest solution that you can get, which is 20 times faster, so it is not just a marginally faster product."
"Deepgram is able to handle large volumes of audio data without compromising accuracy."
"IBM has several other solutions that can connect to it, so no need to buy different pieces from several providers."
"It was easy to understand, easy to configure, and easy to use."
 

Cons

"The traditional Speech-to-Text doesn't understand when the user is done speaking in bot conversations."
"We haven't seen a return on investment with Deepgram so far; we have been building POCs for the last two years but recently switched to AWS in the last two months due to scalability issues with the pay-as-you-go model."
"When I had an AI interview for coding, Deepgram didn't capture the names of programming languages or well-known LLMs accurately all the time."
"Even though Deepgram has many customization options, I wish that Deepgram had voice cloning customization to a much larger extent."
"We've had issues in the past where it generates the transcript, and a lot of the text is duplicated."
"I would not recommend Deepgram to other users because it does not properly identify video communication."
"Deepgram is currently restricted to only the English variants, but it should include other languages, such as German or French."
"The area of live transcription could be improved. Sometimes, Deepgram's WebSocket is disposed of due to redundancy."
"The quality needs to be updated. For speech to text, support for additional languages can be included. For example, support for the large markets in Eastern Europe, such as Polish or Romanian, would be nice."
 

Pricing and Cost Advice

"The pricing is moderate."
"The solution’s pricing is cheap."
"Deepgram is a cheap solution."
"When using Deepgram, one needs to pay for the hours or minutes for which the transcription is needed."
Information not available
report
Use our free recommendation engine to learn which Speech-To-Text Services solutions are best for your needs.
920,769 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Construction Company
9%
Educational Organization
9%
University
9%
Comms Service Provider
9%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise1
Large Enterprise1
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Deepgram?
My experience with pricing, setup cost, and licensing is that pricing is seamless and customizable as needed. Currently, we use the growth plan. For enterprise, they offer a higher tier, so it is c...
What needs improvement with Deepgram?
Deepgram has a vast UI and a vast range of models, but there could be a simpler version for creating AI agents rather than providing a full-fledged platform for minimal use cases. It could be multi...
What is your primary use case for Deepgram?
My main use case for Deepgram is creating voice agents to automate the customer support part and reply to FAQs and customer queries. Deepgram has multiple models, speech to text and text to speech ...
Ask a question
Earn 20 points
 

Overview

 

Sample Customers

Information Not Available
American Airlines, UBank, Bitly, Eurobits
Find out what your peers are saying about Deepgram, AssemblyAI, Microsoft and others in Speech-To-Text Services. Updated: October 2026.
920,769 professionals have used our research since 2012.