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Digital.ai Agility vs ServiceNow DevOps comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Digital.ai Agility
Ranking in Value Stream Management Software
4th
Average Rating
8.4
Reviews Sentiment
6.0
Number of Reviews
8
Ranking in other categories
Application Lifecycle Management (ALM) Suites (14th), Release Automation (12th), Enterprise Agile Planning Tools (7th)
ServiceNow DevOps
Ranking in Value Stream Management Software
3rd
Average Rating
7.8
Number of Reviews
5
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of September 2026, in the Value Stream Management Software category, the mindshare of Digital.ai Agility is 9.7%, up from 5.4% compared to the previous year. The mindshare of ServiceNow DevOps is 8.5%, up from 6.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Value Stream Management Software Mindshare Distribution
ProductMindshare (%)
ServiceNow DevOps8.5%
Digital.ai Agility9.7%
Other81.8%
Value Stream Management Software
 

Featured Reviews

JaiBharath Boithi - PeerSpot reviewer
Data Scientist at a tech vendor with 51-200 employees
Agile planning has improved daily coordination but reporting and dashboards still need more flexibility
I would like to see more advanced reporting and analytics customization. The existing dashboards are useful for tracking velocity, backlog, and delivery, but deeper real-time insights would improve decision-making. I would also like simpler integrations and more flexibility, especially across large teams and complex projects. Another improvement I would like is more flexible reporting and dashboard customization, especially for creating organization-specific metrics. More intuitive visualizations would also help. Digital.ai Agility can be improved mainly by making reporting and dashboard customization more flexible and intuitive. I would also like simpler integrations with third-party tools and easier configurations of automated workflows. Better dependency visualizations and real-time alerts for delivery risk would help large teams identify blockers earlier. The user interface could also be simplified to make it easier for new users. Overall, these improvements would make day-to-day planning, reporting, and cross-team coordination more efficient. There are a few areas where improvements are needed. I would like to see further improvements in user experience and navigation, especially making commonly used features easier to access for new users. More intuitive dashboard customization, better dependency visualization, and simpler third-party integrations would also help.
AA
Category Manager at Hewlett Packard Enterprise
Automation has reduced operational workload and supports multi-tenant service integration
There are two things I would improve in ServiceNow DevOps in the future. First, we are integrating it with AI solutions that we have. Secondly, in the multi-tenant environment, we are trying to do packages of services to be able to sell to customers directly only pieces of the services. We are not trying to integrate each time and communicate each time as we change the customer or have a new customer. We are trying to make a portfolio, try and buy, and then directly a buy environment implemented automatically and integrated with the customer. This is something that we are implementing now. More than a year ago since I worked with ServiceNow Discovery. ServiceNow DevOps is a good integration tool. The only thing is I have to spend time to do it, but that is my job.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It allows my clients to have one central tool to manage their agile projects."
"VersionOne delivers a total ALM solution for whether you are operating a single team, like Scrum and Kanban for IT operations, or implementing an agile enterprise approach, like SAFe."
"Overall, the biggest benefits have been better delivery visibility, improved planning, faster decision-making, and reduced administrative effort."
"You can use Digital.ai Agility for automating your tasks and creating your dashboard."
"Digital.ai Agility helped our organization define the Enterprise Value Streams, and in the tool you can derive all user stories, features, and epics from the top-level portfolio items and value streams so any work that is done must contribute to the value streams, otherwise it should be questioned why that effort is being executed."
"The solution is excellent for collaboration; from the agility point of view, they have very good sprint functionality, allowing you to set up sprints effectively."
"The most valuable thing is kind of the whole package together."
"With some of the other tools, you have to buy 20 different plugins to get to the same capability that comes with the basic Agility capability."
"I have found the ease of CACD integration to be the most valuable feature."
"It is a very stable and reliable product."
"ServiceNow DevOps has helped to streamline operations; for example, we have been investing in automation tasks in our solution, reducing operational costs around 33% of the initial costing for some customers, automating around 25% of the operational tasks, and achieving automated resolution for 25% of the incidents while getting correlation of different incidents around 98% of the full stack events."
"It's very user-friendly. It has a reporting side that is very automated. There are a lot of things that you can automate using that tool."
"It is a very capable and significant product that we utilize within the company, and it has absolutely improved the way our organization functions."
"We use the solution for our entire internal idea simulator, with new feature functionality, ID, and product management development."
"We use it for a lot of things, and it is really good for our use cases. We use it for our help desk and knowledge management, which is really good. When it comes to modules, it has an incident module, which is really good for us in terms of tracking our cases and incidents. Its change management module is really good, and it also has customization capabilities."
"The API part of the solution is very easy to integrate with CI/CD tools, which helps our company achieve our goals related to the integration part."
 

Cons

"The response from Digital.ai Agility is a little bit slow and could be faster."
"The user interface can be improved by adding Save, Edit, Add, Cancel, and Return buttons to the popup windows that are displayed when you click on a child item."
"Improve how to create and track releases. Currently, I have to create child projects."
"It was not supporting some plugins. We wanted to migrate data that we were already using."
"In my work as a contractor, it's always frustrating when a client has multiple software applications that don't talk to each other and they all perform the same function. That presents a huge challenge between their IT groups."
"The user interface could also be simplified to make it easier for new users."
"There is room for improvement in getting the analytics portion of the solution more integrated with the rest of it."
"The machine learning features are a new capability but could be improved. This is being worked by Digital.ai currently. Multicolor simulation, specifically, could be improved."
"When it comes to DevOps, there are better solutions such as Atlassian and Azure DevOps."
"Its performance is really bad. When you're on the hosted cloud, it gives you the time it takes for a transaction to happen, and it takes anything from 20 seconds to a minute, which is a really long time. Something that is really annoying in this solution is that when you click on the Back button to go back, you don't go back to the previous screen. You go back all the way to the homepage. It is really annoying and painful. Its UI is also pretty dated. It is very customizable, but the customization seems to be clunky. We have a separate team that owns the ServiceNow implementation. They control how it is customized. Its customizations are pretty extensive, and it takes us a while to get them done, which is painful. That could be because of our internal team, as opposed to the product itself. When it comes to DevOps, there are better solutions such as Atlassian and Azure DevOps. ServiceNow DevOps is an ITIL product that is trying to be something else. DevOps is not its prime purpose, even though it is capable of doing that. Trying to be too many things by one platform is not a good idea. They should focus on the ITIL space and not get into all other spaces."
"The pricing and licensing of ServiceNow DevOps is always too high for me."
"Technical support is bad and this is an area which needs improvement. It's easier for me to figure out the solution by Googling and checking out certain forums."
"The roles for the ServiceNow administration side could be improved. I think they could be more specific or add the descriptions for the different roles."
"From a documentation point of view, there are certain areas of concern, and improvements are to be made to make the documentation part clearer and crisper."
"Pricing is our biggest concern with the solution."
"From more of a business perspective, the pricing could be better because I have tried to sell the performance analytics side, but it's very expensive, so the company decided not to purchase it."
 

Pricing and Cost Advice

"You get what you pay for. Don't let your development teams dictate what the portfolio management team should use as the main tool."
"Comparing the pricing to other products, I think this solution is in the middle."
"It's very expensive, so some organizations can't afford the additional license."
"Though it is an expensive solution, it is an affordable one, in my opinion."
"We consider the pricing to be inordinately expensive and may deter others from choosing the solution"
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Top Industries

By visitors reading reviews
Manufacturing Company
13%
Insurance Company
11%
Construction Company
9%
Outsourcing Company
9%
Outsourcing Company
16%
Financial Services Firm
13%
Manufacturing Company
11%
Insurance Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business3
Large Enterprise5
By reviewers
Company SizeCount
Small Business1
Midsize Enterprise1
Large Enterprise6
 

Questions from the Community

What needs improvement with Digital.ai Agility?
I would like to see more advanced reporting and analytics customization. The existing dashboards are useful for tracking velocity, backlog, and delivery, but deeper real-time insights would improve...
What is your primary use case for Digital.ai Agility?
I primarily use Digital.ai Agility for Agile project management, sprint planning, backlog management, and tracking team progress and deliveries. We use Digital.ai Agility for Agile project and port...
What advice do you have for others considering Digital.ai Agility?
I can advise others to use Digital.ai Agility for organizations. It is good for enterprise-level Agile planning across multiple teams and portfolios. Before implementing it, I would suggest startin...
What needs improvement with ServiceNow DevOps?
There are two things I would improve in ServiceNow DevOps in the future. First, we are integrating it with AI solutions that we have. Secondly, in the multi-tenant environment, we are trying to do ...
What is your primary use case for ServiceNow DevOps?
I have integrated ServiceNow DevOps with Git, Jenkins, or Jira in my development process for several customers. We integrate directly with the tools in some cases, and in other cases we use somethi...
What advice do you have for others considering ServiceNow DevOps?
I will send feedback. I will try to provide more information, but I need to know the website where I can check the number of products at this moment. I was testing different ticketing tools. We hav...
 

Also Known As

VersionOne Lifecycle, VersionOne, CollabNet VersionOne, Digital.ai Continuum
No data available
 

Overview

 

Sample Customers

Siemens Health Services (HS), Cerner Corporation, Aaron's, Federal Home Loan Bank of Atlanta, Kelley Blue Book, AOL, Axway, Tideworks, bwin Interactive Entertainment, AG, Intergraph, Eos Group, PeopleCube, Liquid Machines
Syntax, Bridgewater Bank, Capita
Find out what your peers are saying about Digital.ai Agility vs. ServiceNow DevOps and other solutions. Updated: September 2026.
913,683 professionals have used our research since 2012.