OpenText Core Software Delivery Platform vs ServiceNow DevOps comparison

OpenText and ServiceNow are both solutions in the Value Stream Management Software category. OpenText is ranked #4, while ServiceNow is ranked #3 with an average rating of 9.0. OpenText holds a 9.2% mindshare in VSMS, compared to ServiceNow’s 9.1% mindshare. Additionally, 100% of OpenText users are willing to recommend the solution, compared to 87% of ServiceNow users who would recommend it.

OpenText Core Software Deli...

Read 1 OpenText Core Software Delivery Platform review

889 Views
889 Comparison Views

100% willing to recommend

ServiceNow DevOps

Read 5 ServiceNow DevOps reviews

418 Views
418 Comparison Views

87% willing to recommend

OpenText Core Software Deli...

ServiceNow DevOps

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Executive Summary

We performed a comparison between OpenText Core Software Delivery Platform and ServiceNow DevOps based on real PeerSpot user reviews.

Find out what your peers are saying about Atlassian, CloudBees, ServiceNow and others in Value Stream Management Software.

To learn more, read our detailed Value Stream Management Software Report (Updated: March 2026).

Buyer's Guide

Value Stream Management Software

March 2026

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Helped 884,873 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

OpenText Core Software Deli...

Ranking in Value Stream Management Software

4th

Average Rating

9.0

Number of Reviews

Ranking in other categories

No ranking in other categories

ServiceNow DevOps

Ranking in Value Stream Management Software

3rd

Average Rating

7.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of March 2026, in the Value Stream Management Software category, the mindshare of OpenText Core Software Delivery Platform is 9.2%, down from 32.5% compared to the previous year. The mindshare of ServiceNow DevOps is 9.1%, up from 3.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Value Stream Management Software Mindshare Distribution
Product	Mindshare (%)
ServiceNow DevOps	9.1%
OpenText Core Software Delivery Platform	9.2%
Other	81.7%

Value Stream Management Software

Featured Reviews

reviewer2297841

IT Automation Architect at a hospitality company with 10,001+ employees

A highly stable and flexible solution that provides modules that are far superior to any other tools in the market

It's hard to learn the best practices. It is hard to keep up with changes. There's a lot of great improvements. We don't always know about them. There have been a lot of changes in the suggested uses of the product over the last five years. There are some things that we don't even know about. It would be nice to have an idea of the vision of the use of the product compared to how we're using it. For example, the solution is so customizable that we can create a form and drop half the fields. However, someone else might think the dropped fields are important for AI. I won't be using it because I don't know. So, my results will end up being substandard because of it.

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Antonio Areses

Category Manager at Hewlett Packard Enterprise

Automation has reduced operational workload and supports multi-tenant service integration

There are two things I would improve in ServiceNow DevOps in the future. First, we are integrating it with AI solutions that we have. Secondly, in the multi-tenant environment, we are trying to do packages of services to be able to sell to customers directly only pieces of the services. We are not trying to integrate each time and communicate each time as we change the customer or have a new customer. We are trying to make a portfolio, try and buy, and then directly a buy environment implemented automatically and integrated with the customer. This is something that we are implementing now. More than a year ago since I worked with ServiceNow Discovery. ServiceNow DevOps is a good integration tool. The only thing is I have to spend time to do it, but that is my job.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution is flexible."

"I have found the ease of CACD integration to be the most valuable feature."

"The API part of the solution is very easy to integrate with CI/CD tools, which helps our company achieve our goals related to the integration part."

"It's very user-friendly. It has a reporting side that is very automated. There are a lot of things that you can automate using that tool."

"We use it for a lot of things, and it is really good for our use cases. We use it for our help desk and knowledge management, which is really good. When it comes to modules, it has an incident module, which is really good for us in terms of tracking our cases and incidents. Its change management module is really good, and it also has customization capabilities."

Cons

"It is hard to keep up with changes."

"The roles for the ServiceNow administration side could be improved. I think they could be more specific or add the descriptions for the different roles."

"Pricing is our biggest concern with the solution."

"From a documentation point of view, there are certain areas of concern, and improvements are to be made to make the documentation part clearer and crisper."

"Its performance is really bad. When you're on the hosted cloud, it gives you the time it takes for a transaction to happen, and it takes anything from 20 seconds to a minute, which is a really long time. Something that is really annoying in this solution is that when you click on the Back button to go back, you don't go back to the previous screen. You go back all the way to the homepage. It is really annoying and painful. Its UI is also pretty dated. It is very customizable, but the customization seems to be clunky. We have a separate team that owns the ServiceNow implementation. They control how it is customized. Its customizations are pretty extensive, and it takes us a while to get them done, which is painful. That could be because of our internal team, as opposed to the product itself. When it comes to DevOps, there are better solutions such as Atlassian and Azure DevOps. ServiceNow DevOps is an ITIL product that is trying to be something else. DevOps is not its prime purpose, even though it is capable of doing that. Trying to be too many things by one platform is not a good idea. They should focus on the ITIL space and not get into all other spaces."

Pricing and Cost Advice

Information not available

"Though it is an expensive solution, it is an affordable one, in my opinion."

"It's very expensive, so some organizations can't afford the additional license."

"We consider the pricing to be inordinately expensive and may deter others from choosing the solution"

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Top Industries

By visitors reading reviews

Financial Services Firm

16%

Computer Software Company

13%

Manufacturing Company

Government

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	1
Midsize Enterprise	1
Large Enterprise	6

Questions from the Community

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What needs improvement with ServiceNow DevOps?

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What is your primary use case for ServiceNow DevOps?

I have integrated ServiceNow DevOps with Git, Jenkins, or Jira in my development process for several customers. We integrate directly with the tools in some cases, and in other cases we use somethi...

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What advice do you have for others considering ServiceNow DevOps?

I will send feedback. I will try to provide more information, but I need to know the website where I can check the number of products at this moment. I was testing different ticketing tools. We hav...

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Product Reports

Buyer's Guide

Value Stream Management Software

March 2026

OpenText Core Software Delivery Platform report

Download OpenText Core Software Delivery Platform product report

Buyer's Guide

ServiceNow DevOps

February 2026

Download ServiceNow DevOps product report

Overview

OpenText Core Software Delivery Platform offers a comprehensive set of integrated tools designed to streamline software development processes across different stages. It ensures seamless collaboration and efficient management.

OpenText Core Software Delivery Platform integrates essential tools for software delivery, enabling teams to collaborate effectively. Its architecture allows users to manage processes from coding to deployment efficiently. By providing centralized control, it enhances the ability to innovate and optimize resources.

What features stand out in OpenText Core Software Delivery Platform?

Integrated Environment: Provides a cohesive space for all development activities.
Collaborative Tools: Facilitates communication and collaboration among team members.
Automation Solutions: Streamlines repetitive tasks to improve efficiency.

What benefits or ROI can users expect from OpenText Core Software Delivery Platform?

Enhanced Efficiency: Significantly reduces development time with automation.
Cost Savings: Optimizes resource allocation and minimizes waste.
Improved Collaboration: Supports teamwork and innovation through robust tools.

OpenText Core Software Delivery Platform is implemented in industries such as finance, healthcare, and technology. These sectors benefit from its ability to handle complex processes, ensuring quality and speed in software delivery. It addresses specific needs, making it adaptable to diverse environments.

OpenText

ServiceNow DevOps enables IT teams to automate change management tasks such as planning, development, testing, deployment and operations via a single dashboard surfacing a common set of metrics, he said.

ServiceNow

Sample Customers

Information Not Available

Syntax, Bridgewater Bank, Capita

Buyer's Guide

Value Stream Management Software

March 2026

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