CloudBees vs ServiceNow DevOps comparison

CloudBees and ServiceNow are both solutions in the Value Stream Management Software category. CloudBees is ranked #2 with an average rating of 8.3, while ServiceNow is ranked #6. CloudBees holds a 4.4% mindshare in VSMS, compared to ServiceNow’s 8.5% mindshare. Additionally, 100% of CloudBees users are willing to recommend the solution, compared to 87% of ServiceNow users who would recommend it.

CloudBees

Read 20 CloudBees reviews

1,386 Views
111 Comparison Views

100% willing to recommend

ServiceNow DevOps

Read 5 ServiceNow DevOps reviews

311 Views
311 Comparison Views

87% willing to recommend

CloudBees

ServiceNow DevOps

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Executive SummaryUpdated on Dec 14, 2025

CloudBees and ServiceNow DevOps compete in the DevOps efficiency sector. CloudBees has the upper hand with its comprehensive integration capabilities, while ServiceNow DevOps is noted for its robust feature set.

Features: CloudBees provides Jenkins automation and an extensive plugin ecosystem, enabling flexible customization and integration. Its scalability supports large teams and complex pipelines, and it offers advanced security features. ServiceNow DevOps excels in process automation, task management, and collaboration tools, showcasing its strong integration with CI/CD tools and user-friendly templates.

Room for Improvement: CloudBees could improve its GUI for better clarity in complex projects and ensure smoother plugin updates to avoid dependency issues. Better documentation for integration scenarios can enhance user experience. ServiceNow DevOps would benefit from a more intuitive setup process, expanded customization options to address diverse business needs, and enhanced reporting capabilities.

Ease of Deployment and Customer Service: CloudBees offers swift deployment, especially for Jenkins environments, with prompt and effective customer support. ServiceNow DevOps has a more complex setup but provides thorough documentation and reliable customer service support, helping alleviate deployment challenges.

Pricing and ROI: CloudBees features competitive pricing models and strong potential ROI, attractive to Jenkins users. ServiceNow DevOps requires a higher initial investment, justified by its extensive functionality and process management capabilities, offering a feature-rich investment for businesses seeking comprehensive solutions.

To learn more, read our detailed CloudBees vs. ServiceNow DevOps Report (Updated: January 2026).

Buyer's Guide

CloudBees vs. ServiceNow DevOps

January 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

CloudBees

Ranking in Value Stream Management Software

2nd

Average Rating

8.4

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

Build Automation (6th), Configuration Management (11th), DevSecOps (5th), AI-Augmented Software-Testing Tools (2nd), Feature Management (1st), AI Software Development (4th)

ServiceNow DevOps

Ranking in Value Stream Management Software

6th

Average Rating

7.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2026, in the Value Stream Management Software category, the mindshare of CloudBees is 4.4%, up from 0.3% compared to the previous year. The mindshare of ServiceNow DevOps is 8.5%, up from 3.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Value Stream Management Software Market Share Distribution
Product	Market Share (%)
CloudBees	4.4%
ServiceNow DevOps	8.5%
Other	87.1%

Value Stream Management Software

Featured Reviews

YashBrahmani

Senior Associate at BNP Paribas CIB

Offers a clear visualization and overview of workflows and helpful in managing CI/CD processes

Improvement in the sense that they can do better in terms of management of logs and stuff like that because the console logs are very extensive, and that causes a lot of storage issues. That is one of the things which is there. Also, with respect to the traditional platform and the modern platform, many things have upgraded, and it has quite improved. But when we talk about the performance of the agents, it’s still very crucial because it’s not up to par. It takes a lot of time to provision the agent and to finish the build because of the SSH connection and the JNLP connection. Due to that, sometimes the agent doesn’t get provisioned. Those are some of the blockers that meet up the time in terms of administering the instance.

Read full review

Antonio Areses

Category Manager at Hewlett Packard Enterprise

Automation has reduced operational workload and supports multi-tenant service integration

There are two things I would improve in ServiceNow DevOps in the future. First, we are integrating it with AI solutions that we have. Secondly, in the multi-tenant environment, we are trying to do packages of services to be able to sell to customers directly only pieces of the services. We are not trying to integrate each time and communicate each time as we change the customer or have a new customer. We are trying to make a portfolio, try and buy, and then directly a buy environment implemented automatically and integrated with the customer. This is something that we are implementing now. More than a year ago since I worked with ServiceNow Discovery. ServiceNow DevOps is a good integration tool. The only thing is I have to spend time to do it, but that is my job.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"CloudBees is a user-friendly tool."

"The customer support is good. You get good representatives from CloudBees to help you and understand your requirements."

"One recent product feature that stands out is the pipeline explorer, which is providing significant value for us right now."

"The security audit product offered by CloudBees is particularly beneficial in automating audit processes, which reduces the time developers spend on audits."

"The initial setup is easy."

"Scalability largely depends on how the tool is set up within your infrastructure"

"The solution's most valuable feature is its flexibility."

"It can manage multiple Jenkins instances."

More CloudBees pros

"We use it for a lot of things, and it is really good for our use cases. We use it for our help desk and knowledge management, which is really good. When it comes to modules, it has an incident module, which is really good for us in terms of tracking our cases and incidents. Its change management module is really good, and it also has customization capabilities."

"It's very user-friendly. It has a reporting side that is very automated. There are a lot of things that you can automate using that tool."

"The API part of the solution is very easy to integrate with CI/CD tools, which helps our company achieve our goals related to the integration part."

"I have found the ease of CACD integration to be the most valuable feature."

Cons

"It could improve the document upload process."

"We've noticed occasional issues with folder permissions changing unexpectedly. Specifically, permissions sometimes shift from the CloudBees user to the root user. This can cause pipeline failures, as pipelines require the correct CloudBees user permissions to execute properly."

"If you're logged in and working for about thirty minutes and then go idle for five to ten minutes, Jenkins will prompt you to re-authenticate."

"The setup is somewhat complicated. You need a cloud architect and engineer to set it up properly. The initial setup will take time, so you need a good engineer and architect to handle it."

"There are connection issues with CloudBees, specifically between Sybase and CloudBees. W"

"The platform could integrate better with other tools and support external tools directly."

"I think a preview of the errors would be good just at the point where the error occurs."

"We did face some challenges, particularly with the infrastructure."

More CloudBees cons

"The roles for the ServiceNow administration side could be improved. I think they could be more specific or add the descriptions for the different roles."

"Pricing is our biggest concern with the solution."

"Its performance is really bad. When you're on the hosted cloud, it gives you the time it takes for a transaction to happen, and it takes anything from 20 seconds to a minute, which is a really long time. Something that is really annoying in this solution is that when you click on the Back button to go back, you don't go back to the previous screen. You go back all the way to the homepage. It is really annoying and painful. Its UI is also pretty dated. It is very customizable, but the customization seems to be clunky. We have a separate team that owns the ServiceNow implementation. They control how it is customized. Its customizations are pretty extensive, and it takes us a while to get them done, which is painful. That could be because of our internal team, as opposed to the product itself. When it comes to DevOps, there are better solutions such as Atlassian and Azure DevOps. ServiceNow DevOps is an ITIL product that is trying to be something else. DevOps is not its prime purpose, even though it is capable of doing that. Trying to be too many things by one platform is not a good idea. They should focus on the ITIL space and not get into all other spaces."

"From a documentation point of view, there are certain areas of concern, and improvements are to be made to make the documentation part clearer and crisper."

Pricing and Cost Advice

Information not available

"We consider the pricing to be inordinately expensive and may deter others from choosing the solution"

"It's very expensive, so some organizations can't afford the additional license."

"Though it is an expensive solution, it is an affordable one, in my opinion."

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Top Industries

By visitors reading reviews

Financial Services Firm

21%

Manufacturing Company

11%

Legal Firm

Computer Software Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	1
Midsize Enterprise	3
Large Enterprise	17

By reviewers
Company Size	Count
Small Business	1
Midsize Enterprise	1
Large Enterprise	6

Questions from the Community

What needs improvement with CloudBees?

There are connection issues with CloudBees, specifically between Sybase and CloudBees. We often encounter connection problems, and there are issues with the pipelines.

See all answers

What is your primary use case for CloudBees?

We use CloudBees for deploying the code in higher environments, such as QA, C2, staging, and production.

See all answers

What advice do you have for others considering CloudBees?

I would recommend CloudBees to others because building jobs is much easier than with other solutions.

See all answers

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Comparisons

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Compared 11% of the time

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Compared 11% of the time

Digital.ai Release vs CloudBees

Compared 10% of the time

CircleCI vs CloudBees

Compared 9% of the time

Tekton vs CloudBees

Compared 9% of the time

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Compared 44% of the time

OpenText Core Software Delivery Platform vs ServiceNow DevOps

Compared 31% of the time

Jira Align vs ServiceNow DevOps

Compared 25% of the time

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Product Reports

Buyer's Guide

CloudBees

January 2026

Download CloudBees product report

Buyer's Guide

ServiceNow DevOps

January 2026

Download ServiceNow DevOps product report

Overview

CloudBees provides a highly scalable and secure platform that supports seamless integration and automation across multiple environments. It excels in managing Jenkins instances and offers flexible deployment options, enhancing efficiency for large teams.

CloudBees is recognized for its integration with Jenkins, SonarQube, and Ansible, allowing companies to leverage its robust automation capabilities for continuous integration and deployment. With its strong support for Docker and Kubernetes, teams benefit from streamlined code management and operational efficiency. Its scalable architecture, real-time feedback, and premium vendor support help manage large-scale applications and microservices. Despite its strengths, users report challenges with pipeline setup, service availability, and GUI accessibility, which suggest room for improvement in these areas.

What are the key features of CloudBees?

User-friendly interface: Simplifies navigation and improves workflow efficiency.
Robust scalability: Supports growth and large-scale application management.
Advanced security: Ensures data security and compliance.
Integration capabilities: Seamlessly integrates with Jenkins, SonarQube, and Ansible.
Flexible deployment: Adapts to different infrastructure needs across environments.

What benefits should users expect in reviews?

Enhanced efficiency: Automation reduces manual workload.
Real-time feedback: Provides immediate insights into pipeline performance.
Vendor support: Offers assistance for troubleshooting and growth.
Scalable architecture: Accommodates business expansion requirements.

In tech and software industries, companies implement CloudBees for managing complex CI/CD pipelines. Its integration with DevOps tools facilitates automation and workflow optimization. Industries with large teams managing thousands of microservices use CloudBees to maintain high availability, streamline processes, and ensure security compliance, driving efficient production workflows.

CloudBees

ServiceNow DevOps enables IT teams to automate change management tasks such as planning, development, testing, deployment and operations via a single dashboard surfacing a common set of metrics, he said.

ServiceNow

Sample Customers

Capital One, PEGA, vistaprint, HSBC, BOSCH, Starbucks Coffee

Syntax, Bridgewater Bank, Capita

Buyer's Guide

CloudBees vs. ServiceNow DevOps

January 2026

Free Report: CloudBees vs. ServiceNow DevOps

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