CloudBees Reviews

CloudBees enhances ROI with its effective licensing model and security audit benefits. Many organizations value the enterprise support it provides, which ensures quick issue resolution. The tool's automation capabilities streamline deployment, saving time and resources. Its long-term use by multiple entities suggests its worth despite the costs. Jenkins, while reliable, lacks vendor support needed for production environments, making CloudBees a preferred choice. Automated processes replace manual tasks, maximizing efficiency and resource management.

Enterprise users report that CloudBees' licensing model is favorable, with many emphasizing the platform's value despite higher costs. Though CloudBees is expensive, users highlight the substantial benefits, especially from core products and security audits, which support its worthiness. For many users, specifics of pricing, setup costs, and licensing details are often handled by dedicated teams, leaving them less informed on these aspects, but overall satisfaction with value and capabilities remains high.

Organizations primarily use CloudBees for continuous integration and deployment, supporting over 200 applications and microservices environments. They integrate tools like Jenkins, SonarQube, Ansible, and Kubernetes with CloudBees, enabling automation and standardizing DevOps processes. CloudBees is employed to create, manage, and secure pipelines, handle application deployments, and monitor environments. It facilitates virtual machine creation, Docker image management, and offers enterprise support, improving efficiency and providing insights through enhanced metrics.

CloudBees customer service and support receive mixed feedback. Some users experience unhelpful guidance, with recurring issues not resolved by plugin upgrades. Others praise quick responses, high-quality assistance, and approachable representatives, emphasizing promptness and adherence to SLAs. Technical support receives positive remarks for fast, efficient help, especially for paid users. Some note priority setting could improve, while others highlight technical expertise available through CloudBees University and high ratings for customer service interactions. Delays are occasionally mentioned.

Initial setup of CloudBees varies among users. Some find it straightforward, especially with Helm, while others face challenges with Kubernetes and clustering. Familiarity with tools like Jenkins and prior DevOps experience eases the process. Template use for deployment strategies aids efficiency. Integration complexities exist, and the ease depends on the team's technical skill level. Guidance from CloudBees enhances the setup, and time required can range from minutes to several days depending on needs.

CloudBees demonstrates excellent scalability with adaptability across different infrastructures. Users rate scalability highly, often reaching high marks due to its horizontal scaling capabilities and integration ease. Though dependent on infrastructure setup, it handles a significant number of concurrent users and applications. Challenges like resource consumption and job limitations are noted, yet CloudBees efficiently manages resource needs, allowing seamless scaling through microservices and multi-tenant architecture. Multiple teams leverage its scalability across complex ecosystems successfully.

CloudBees stability receives mixed opinions. Many users find it stable when configured correctly, rating it highly. Some experience occasional issues, such as compatibility problems during upgrades and network configuration challenges, rating it lower. Performance is often stable at smaller scales but can face issues at larger scales. Instances of connection troubles and communication glitches with containers are noted, but they are infrequent for most users. It’s crucial to follow recommended practices for optimal stability.