I do not rate Digital Shadows a nine or ten because there are many things that need improvement. The information we get is kind of generic. For instance, for impersonation, we don't have much detail on their history, when it was used or how it was misused. Those further details would be really helpful, but the information we receive is basic, such as when it was last registered and when it was updated, without more insight about the malicious factors. For basic support from Digital Shadows, my impression is that it is six to seven because many times we see duplications or bugs, and the quality of the alerts is not up to the mark. We have escalated many times, but we do not receive solid responses from them in terms of fixes. Digital Shadows should focus on the engineering side rather than the support aspect because support is there to help us get updates, but in terms of quick fixes, it is not as responsive. The need for improvement lies more with the engineering part in fixing issues, which is linked to support.
