

New Relic and DX NetOps are leading solutions for monitoring and performance optimization. New Relic scores higher in user satisfaction for setup and support, whereas DX NetOps stands out for feature robustness as per user reviews.
Features: New Relic is praised for detailed performance monitoring, real-time analytics, and comprehensive visibility. DX NetOps is known for advanced network monitoring, automatic problem detection, and extensive networking features.
Room for Improvement: New Relic users suggest improvements in handling large data volumes, more flexible reporting, and enhancements in existing functionalities. DX NetOps users recommend better integration with third-party tools, a more intuitive configuration process, and improving user interaction and integration.
Ease of Deployment and Customer Service: New Relic is noted for its straightforward deployment process and responsive customer service. DX NetOps offers extensive deployment options but requires more time and expertise. Users find New Relic's quick setup and support efficient, while DX NetOps supports complex environment deployments but has a steeper learning curve.
Pricing and ROI: New Relic provides flexible pricing plans and faster return on investment. DX NetOps, although more costly, justifies the expense with powerful network monitoring capabilities. New Relic offers better value for application monitoring, while DX NetOps delivers significant returns for network infrastructure management.
It can save you the cost of the product by reducing expenses and downtimes in 12 to 18 months.
There is return on investment because since we reduced the downtime, we can definitely save a lot of money within that period.
There is a definite return on investment for New Relic, as we would not have invested in building its infrastructure if there were no returns.
One of the metrics that helped as a return on investment was the ability to detect issues faster and troubleshoot more quickly, which in turn helped to achieve a much better service level agreement with customers.
They are fast, responsive, and have technical expertise.
Everything about DX NetOps is perfect, including the interface, technical support, and pricing.
Creating a support case based on priority allows for immediate responses.
If I drop an email to them, they will respond quickly to my email.
Customer support from New Relic is very good, and we rarely need to create support tickets.
They are very polite and helped him out.
The product is very scalable, to the maximum.
We currently use New Relic for tens of thousands of developers and hundreds of teams within our organization, and we have not encountered any scalability issues.
It is also suitable for cloud native architectures, SaaS, or software as a service, and for high volume data ingestion also.
New Relic's scalability is good based on my experience, and it can handle my organization's needs as they grow.
I rate the stability of the product as ten on a scale of one to ten, indicating that it is very stable.
New Relic lags sometimes.
New Relic is stable based on my experience, as I have not seen any problems with the UI.
DX NetOps is somewhat convoluted, and some of the programming constructs can be documented or driven through languages such as Python, Perl, and shell scripting, but they have their proprietary language, which may not be very user-friendly.
Different communication methods such as agent-based connections, TCP/IP, or secured connections are necessary—features not currently available in DX NetOps and Spectrum.
I would particularly like it to integrate with the Symantec portfolio and the Carbon Black portfolio.
If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful.
Using real-time data, if there are any malicious patterns or something happening, they can identify those.
Because of the pricing model, organizations have experienced uncontrolled costs and were not able to afford New Relic.
The licensing cost of DX NetOps is expensive, not very affordable, and on the top of the price range in the market.
I think the pricing is expensive.
Considering the features New Relic offers, the pricing or cost setup has not been a blocker for our budget.
The product features include automation through AI, allowing out-of-the-box analysis of performance data, building baseline trends, and enabling configuration of dynamic thresholds relative to collected data.
The best features I've seen so far with DX NetOps are that it can work with large scale systems, and it has a lot of functionalities and matrices.
The most valuable feature in DX NetOps is the topological view, which is the network topological view.
Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort.
New Relic is very useful for teams that don't have much of a dedicated DevOps team but want to have observability for their platform, and it's an easy way to get started.
New Relic has positively impacted our organization by reducing errors, improving performance, and saving time.
| Product | Market Share (%) |
|---|---|
| New Relic | 1.5% |
| DX NetOps | 0.7% |
| Other | 97.8% |


| Company Size | Count |
|---|---|
| Small Business | 4 |
| Midsize Enterprise | 1 |
| Large Enterprise | 5 |
| Company Size | Count |
|---|---|
| Small Business | 65 |
| Midsize Enterprise | 50 |
| Large Enterprise | 71 |
DX NetOps by CA Technologies, a Broadcom company, improves your time to value through advanced AI capabilities and unified network visibility that delivers simplified NetOps intelligence into the user experience that traverses modern architectures. DX NetOps accomplishes this through high scale, unified network monitoring that enables full-stack analytics for assuring traditional and modern architectures. DX NetOps converts inventory, topology, device metrics, faults, flow and packet analysis into actionable intelligence for network operations teams. Complimented by our AIOps solution, DX NetOps enables IT teams to establish proactive, autonomous remediation capabilities across the applications, infrastructure, and networks that fuel superior user experiences.
New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.
New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.
What are New Relic's most important features?In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.
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