New Relic and DX NetOps are leading solutions for monitoring and performance optimization. New Relic scores higher in user satisfaction for setup and support, whereas DX NetOps stands out for feature robustness as per user reviews.
Features: New Relic is praised for detailed performance monitoring, real-time analytics, and comprehensive visibility. DX NetOps is known for advanced network monitoring, automatic problem detection, and extensive networking features.
Room for Improvement: New Relic users suggest improvements in handling large data volumes, more flexible reporting, and enhancements in existing functionalities. DX NetOps users recommend better integration with third-party tools, a more intuitive configuration process, and improving user interaction and integration.
Ease of Deployment and Customer Service: New Relic is noted for its straightforward deployment process and responsive customer service. DX NetOps offers extensive deployment options but requires more time and expertise. Users find New Relic's quick setup and support efficient, while DX NetOps supports complex environment deployments but has a steeper learning curve.
Pricing and ROI: New Relic provides flexible pricing plans and faster return on investment. DX NetOps, although more costly, justifies the expense with powerful network monitoring capabilities. New Relic offers better value for application monitoring, while DX NetOps delivers significant returns for network infrastructure management.
It can save you the cost of the product by reducing expenses and downtimes in 12 to 18 months.
They are fast, responsive, and have technical expertise.
Issues that could be solved quickly sometimes take longer because they go around in circles.
I have reached out to customer support multiple times for various cases, particularly for customization such as creating dashboards, and my experience has been good.
The product is very scalable, to the maximum.
I rate the stability of the product as ten on a scale of one to ten, indicating that it is very stable.
DX NetOps is somewhat convoluted, and some of the programming constructs can be documented or driven through languages such as Python, Perl, and shell scripting, but they have their proprietary language, which may not be very user-friendly.
It would be useful to have more AI features.
Using real-time data, if there are any malicious patterns or something happening, they can identify those.
Email alert customization is limited; it cannot be tailored much, which makes the system more rigid than optimal.
New Relic can get pricey for larger organizations.
The licensing cost of DX NetOps is expensive, not very affordable, and on the top of the price range in the market.
I think the pricing is expensive.
The product features include automation through AI, allowing out-of-the-box analysis of performance data, building baseline trends, and enabling configuration of dynamic thresholds relative to collected data.
The best features I've seen so far with DX NetOps are that it can work with large scale systems, and it has a lot of functionalities and matrices.
Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort.
Your data is monitored end to end, which could be directly linked with the SLA and SLO.
Another aspect I appreciate is its good alerting mechanism, which can throw alerts and can be configured with PagerDuty or Slack, allowing easy checks on triggers and troubleshooting using New Relic.
| Product | Market Share (%) |
|---|---|
| New Relic | 1.8% |
| DX NetOps | 0.6% |
| Other | 97.6% |
| Company Size | Count |
|---|---|
| Small Business | 4 |
| Midsize Enterprise | 1 |
| Large Enterprise | 3 |
| Company Size | Count |
|---|---|
| Small Business | 65 |
| Midsize Enterprise | 50 |
| Large Enterprise | 61 |
DX NetOps by CA Technologies, a Broadcom company, improves your time to value through advanced AI capabilities and unified network visibility that delivers simplified NetOps intelligence into the user experience that traverses modern architectures. DX NetOps accomplishes this through high scale, unified network monitoring that enables full-stack analytics for assuring traditional and modern architectures. DX NetOps converts inventory, topology, device metrics, faults, flow and packet analysis into actionable intelligence for network operations teams. Complimented by our AIOps solution, DX NetOps enables IT teams to establish proactive, autonomous remediation capabilities across the applications, infrastructure, and networks that fuel superior user experiences.
New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.
New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.
What are New Relic's most important features?In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.
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