Dynatrace vs OpenText Diagnostics comparison

Dynatrace and OpenText are both solutions in the Application Performance Monitoring (APM) and Observability category. Dynatrace is ranked #2 with an average rating of 8.7, while OpenText is ranked #68. Dynatrace holds a 5.0% mindshare in APM, compared to OpenText’s 0.6% mindshare. Additionally, 95% of Dynatrace users are willing to recommend the solution, compared to 75% of OpenText users who would recommend it.

Dynatrace

Read 359 Dynatrace reviews

38,196 Views
25,591 Comparison Views

95% willing to recommend

OpenText Diagnostics

Read 4 OpenText Diagnostics reviews

1,785 Views
1,749 Comparison Views

75% willing to recommend

Dynatrace

OpenText Diagnostics

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Executive SummaryUpdated on Jul 24, 2024

OpenText Diagnostics and Dynatrace are both key players in the performance monitoring space. Dynatrace is generally favored due to its extensive features, while OpenText Diagnostics stands out for cost and customer support.

What features are offered by OpenText Diagnostics in comparison to Dynatrace?

Users highlight Dynatrace's powerful AI-driven analytics, automated issue resolution, and advanced capabilities for complex environments. OpenText Diagnostics is appreciated for its comprehensive application monitoring, ease of integration, and straightforward deployment process.

What areas of improvement can be found in OpenText Diagnostics in comparison to Dynatrace?

OpenText Diagnostics users point out the need for better scalability, more intuitive tools for inexperienced users, and enhancements in its alerting system. Dynatrace users seek improvements in alerting system, more flexible deployment options, and reduced complexity in setup.

How is the ease of deployment and customer service of OpenText Diagnostics in comparison to Dynatrace?

OpenText Diagnostics is praised for its straightforward deployment process and responsive customer support. Dynatrace receives positive feedback for customer service but is more complex to deploy due to its rich feature set. Users find OpenText Diagnostics easier to implement, while Dynatrace's support is also reliable.

What setup costs and ROI can be seen with OpenText Diagnostics in comparison to Dynatrace?

OpenText Diagnostics is noted for its lower setup costs and faster ROI. Dynatrace, though more expensive, is considered worth the investment due to its superior performance and features. Users are generally content with the value provided by both products, with cost as a differentiator.

To learn more, read our detailed Dynatrace vs. OpenText Diagnostics Report (Updated: August 2026).

Buyer's Guide

Dynatrace vs. OpenText Diagnostics

August 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Dynatrace

Ranking in Application Performance Monitoring (APM) and Observability

2nd

Average Rating

8.8

Reviews Sentiment

7.0

Number of Reviews

359

Ranking in other categories

Log Management (6th), Mobile APM (3rd), Container Monitoring (2nd), AIOps (2nd), AI Observability (3rd)

OpenText Diagnostics

Ranking in Application Performance Monitoring (APM) and Observability

68th

Average Rating

7.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of August 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Dynatrace is 5.0%, down from 10.6% compared to the previous year. The mindshare of OpenText Diagnostics is 0.6%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Mindshare Distribution
Product	Mindshare (%)
Dynatrace	5.0%
OpenText Diagnostics	0.6%
Other	94.4%

Application Performance Monitoring (APM) and Observability

Featured Reviews

Manish Indupuri

senior DevOps engineer at a tech services company with 10,001+ employees

AI-driven insights have reduced downtime and improved cross-team collaboration

We encountered some challenges while using Dynatrace. Although the initial setup was smooth, fine-tuning alert thresholds and custom metrics took some time. Another challenge was that Dynatrace charges based on host units, so we had to carefully plan our agent deployments. The licensing model is expensive. Additionally, the complexity of setup is an issue. While OneAgent and auto-discover services are powerful, the setup is more complex compared to other tools such as Prometheus and Grafana. These integrations are simple and basic, but Dynatrace setup requires more complexity based on the environment. For new users wanting to use Dynatrace, it is difficult. However, the AI-related solutions and metrics took us to the next level for identifying and fixing things. Dynatrace requires an agent for operation. OneAgent is powerful, but it is also resource-heavy. On lightweight nodes or older systems, the agent can slightly impact performance. If Dynatrace could implement a lightweight agent behavior, we could make things faster. Additionally, if Dynatrace could add a long-term retention policy so that we could store more data and find fine-grained details, that would help us. While Dynatrace managed edition supports on-premises deployment, the SaaS version depends on cloud connectivity. For highly regulated or air-gapped environments, setup and updates can be challenging. Although the initial setup is smooth, if someone wants to fine-tune it and fully understand the tool end-to-end, it could be tricky.

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Ravi Suvvari

Performance and Fault-tolerance Architect with 1,001-5,000 employees

Very good for transaction level monitoring, but expensive and HP needs better support and training

HP Diagnostics is a very good monitoring tool especially for transaction level monitoring -- it shows hot spots which can be drilled down to DB level, table, query, SP's, record and field level and also at Object level, Classes level,method or Augment levels instead of pinpointing bottlenecks at layer level it goes deep inside for information. It has very good tracing capabilities despite being an agent based tool compared to other agent less monitoring tools. Overall a very good tool for monitoring application diagnostics for quick and easy resolution with help of thread information. Drills down from slow, end-user transactions to the bottle necked component, method, or SQL statement, helping to solve memory, exception, and other common problems Key features and benefits • Automatically detects all components touched by a business process and traces them with no user intervention • Provides complete application visibility across the application lifecycle, enabling higher application quality when applications go live • Reduces mean time to resolution (MTTR) in your J2EE, .NET, ERP, or CRM (SAP, Oracle®, PeopleSoft) environment • Integrates fully with HP Business Availability Center software, HP LoadRunner, and HP Performance Center.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The ease of use and full stack, 100% visibility inside the monitored applications has really helped us improve, showcase, and implement Dynatrace throughout our clients' systems."

"Alerts monitors reporting and troubleshooting proactive monitoring system health and business process monitoring."

"We use Dynatrace to help us understand how applications perform in different platforms."

"Honestly, I've heard this asked of others, and for me, I'm thinking, "Can there be anything else?" I just haven't even thought about it because I feel that Dynatrace thinks of everything before I can even think of the need for anything else."

"My primary use of the tool is to keep revenue coming into the business and to use it to help our business team in running their site analytics and web performance tools. They have things like Adobe Analytics that provide them with one layer of data. We use Dynatrace as another railroad metric to both confirm the Adobe Analytics data and enhance it in certain places where Adobe won't give us the answers that we need. In terms of metrics, we've had roughly about 120,000 unique sessions per hour on our website. So, we're capturing a lot of session data and real user data, and all of that data is kept in user sessions. We can look this information up by user ID to tag any given session that we want to find by date/client. E.g., if the user said that they had an issue last Thursday at 11:00 PM, then we can just do a search on their email address, go through all their sessions, and find the one that they mentioned, then dig directly into that one."

"Helps us in understanding what elements on the page contribute to load time and the primary areas to focus on for improvement."

"Once you have it running, Dynatrace will show you a picture of your environment that nobody else would have, except perhaps for the architect."

"The most valuable feature is the RUM, as we finally have 100% visibility on website performance, including third-party sources."

More Dynatrace pros

"The diagnostics and configuration are the solution's most valuable aspects."

"For banking and telecom solutions, it's been quite useful."

"HP Diagnostics is a very good monitoring tool especially for transaction level monitoring -- it shows hot spots which can be drilled down to DB level, table, query, SP's, record and field level and also at Object level, Classes level, method or Augment levels instead of pinpointing bottlenecks at layer level it goes deep inside for information."

"The information from the diagnostics is detailed."

"The most valuable feature of Micro Focus Diagnostics is the information reported from an application that has timed out. For example, when you're Googling, or you're booking a ticket for Burj Khalifa here, the longest tower in the world, there are situations where the system can time out. There are times when you might not receive a response on the payment gateway or you are not able to find the reservation. The customer only receives the information that the session has timed out."

Cons

"When you're making that transition from AppMon, which is very dashboard-oriented, over to Dynatrace, which is no dashboards, there needs to be something in between so that business buys in a little bit. I would transition my dashboards over so that we don't have to recreate them, because recreating them is very difficult in Dynatrace. It's really hard to say, "Oh, the dashboards that you had on the team that you were using, you're not going to get over here." Or, "You have to re-create them all over again." People are going to ask questions about cost, who is going to do that."

"There are two main features that we're very interested in. Number one is, when the tool ingests data from other tools, being able to correlate those with the existing topology, so that the AI engine can draw more conclusions in case Dynatrace does not monitor those instances."

"Dynatrace stands out, but it is a bit complex to understand and implement on servers."

"I would love to see Dynatrace get more involved in the security realm."

"If you want to see a month's data, it keeps on spinning. Here is an improvement which needs to happen, which is the case with all applications or tools. There is a lot of data, and either we have to change the way we are logging or the application needs to be enhanced."

"Dynatrace could be improved primarily with regards to pricing. These tools are expensive."

"The analytics feature provides us some information, but is limited for now. We want to see how we can consume the data further down and have analytics guys look at the datacenter information."

"It does not have mature enough dashboards."

More Dynatrace cons

"The interface is very old, and not very user-friendly. Most of our clients don't like the UI."

"The GUI and metrics of Micro Focus Diagnostics can be improved. The metrics the solution gathers can be limited and could be enhanced by giving more details."

"Price is little expensive for number of license points and HP Diagnostics trainers are not available in market and no proper support from HP for any diagnotics level queries or issues."

"The interface could be more user friendly."

Pricing and Cost Advice

"The pricing is a little high, but still cheaper than competitors because Dynatrace at least has pay-as-you-go. Others do not. However, the pricing is confusing. I wish it was more simplified when trying to price out moving to a yearly contract."

"It is quite costly. Dynatrace was the most expensive, compared to the other products we looked at. But it was also a lot better. If you want value for your money, Dynatrace is the way to go."

"The pricing is a bit on the higher end."

"The product is definitely worth taking a look at. Be aware that it is probably more pricey than other options on the market, but there are a lot of capabilities. Dynatrace has an eye toward the future and the computing and monitoring needs that we are gonna need for the cloud. "

"Dynatrace is an expensive solution."

"Do a PoC and see if you like it."

"A Dynatrace partner will always be willing to give you a trial. Go through the trial to see if there is a benefit for your company."

"The only limitation with scaling to cloud-native environments is licensing. It all depends on how many DEM units you're willing to license. The more of DEM units that you purchase, the more user data you can collect."

More Dynatrace pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Financial Services Firm

19%

Manufacturing Company

Outsourcing Company

Computer Software Company

Construction Company

16%

Financial Services Firm

15%

Performing Arts

10%

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	80
Midsize Enterprise	50
Large Enterprise	299

No data available

Questions from the Community

Any advice about APM solutions?

The key is to have a holistic view over the complete infrastructure, the ones you have listed are great for APM if you need to monitor applications end to end. I have tested them all and have not f...

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What cloud monitoring software did you choose and why?

While the environment does matter in the selection of an APM tool, I prefer to use Dynatrace to manage the entire stack. Both production and Dev/Test. I find it to be quite superior to anything els...

See all answers

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

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Comparisons

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Compared 6% of the time

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Avantra vs Dynatrace

Compared 3% of the time

Splunk Enterprise Security vs Dynatrace

Compared 3% of the time

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Compared 18% of the time

Splunk Observability Cloud vs OpenText Diagnostics

Compared 9% of the time

OpenText SiteScope vs OpenText Diagnostics

Compared 9% of the time

Broadcom DX Application Performance Management vs OpenText Diagnostics

Compared 8% of the time

Correlsense SharePath vs OpenText Diagnostics

Compared 8% of the time

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Product Reports

Buyer's Guide

Dynatrace

August 2026

Download Dynatrace product report

Buyer's Guide

Application Performance Monitoring (APM) and Observability

August 2026

Download OpenText Diagnostics product report

Also Known As

No data available

Micro Focus Diagnostics, MF Diagnostics

Overview

Dynatrace offers AI-driven root cause analysis, full-stack observability, and more. Its seamless integration and automated alerts enhance operational efficiency for application performance monitoring across diverse environments.

Dynatrace provides users with comprehensive tools for proactive monitoring, leveraging AI-powered insights to detect bottlenecks and monitor user behavior. It enhances system dependency visualization via Smartscape and offers deep transaction insights through PurePath. Session Replay captures real user experiences, while custom dashboards emphasize essential metrics. Integration capabilities and seamless deployment are key, though users face challenges with navigation, integration, and licensing. Enhancing third-party training tools and optimizing real-time AI diagnostics is desired, with demands for better database monitoring reports and simpler UI.

What are Dynatrace's key features?

AI-Driven Root Cause Analysis: Identifies issues with precision.
Full-Stack Observability: Monitors across all platforms.
Smartscape: Visualizes system dependencies.
PurePath: Provides transaction flow insights.
Session Replay: Captures user interactions.
Custom Dashboards: Focuses on essential metrics.
Automated Alerts: Minimizes downtime.

What benefits should users consider?

Operational Efficiency: Enhances performance management.
Seamless Deployment: Reduces manual intervention.
Integration Capabilities: Ensures smooth system coexistence.
User Experience Insights: Tracks behavior and reliability.

Dynatrace is implemented in industries like finance for monitoring infrastructure and user experience. In manufacturing, it helps ensure system reliability. Its AI-driven approach is crucial for cloud deployments, supporting performance optimization and proactive monitoring.

Dynatrace

OpenText Diagnostics offers detailed transaction-level monitoring, providing insights at database, object, and method levels. It aims to improve application visibility and reduce mean time to repair (MTTR) while integrating smoothly with HP's software suite.

OpenText Diagnostics automatically detects components, allows for flexible configuration, and provides detailed diagnostic information of application timeouts. It is particularly useful in identifying root causes like database or network issues. However, there are challenges with its interface, high pricing, lack of trainers, and insufficient cloud-based environment support. It is widely used in finance and government sectors for examining application code.

What are the most important features?

Transaction-Level Monitoring: Provides deep insights at DB, object, and method levels.
Automatic Component Detection: Enhances application visibility by detecting components automatically.
Integration with HP Software: Fully integrates with HP's software for a seamless experience.
Performance Configuration: Allows adjustments for better performance.

What benefits should users look for?

Reduced MTTR: Quick identification and resolution of issues.
Detailed Diagnostics: Offers insights into timeouts and root causes.
Efficient Issue Identification: Valuable for pinpointing and understanding session timeouts.

In finance and government sectors, OpenText Diagnostics is used to efficiently view application data and code inspection. Organizations transitioning to cloud platforms like AWS for improved data management often use it alongside tools like Micro Focus BPM to enhance functionality across environments including SAP, Java, and MQ.

OpenText

Sample Customers

Audi, Best Buy, LinkedIn, CISCO, Intuit, KRONOS, Scottrade, Wells Fargo, ULTA Beauty, Lenovo, Swarovsk, Nike, Whirlpool, American Express

BSkyB, Alior Bank

Buyer's Guide

Dynatrace vs. OpenText Diagnostics

August 2026

Free Report: Dynatrace vs. OpenText Diagnostics

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