Everbridge IT Alerting vs N-able MSP Manager comparison

The compared Everbridge and N-able solutions aren't in the same category. Everbridge is ranked #7 in IMS , with an average rating of 8.0, and holds a 5.7% mindshare in the category. N-able is ranked #21 in HDS , with an average rating of 6.0, and holds a 1.5% mindshare. Additionally, 100% of Everbridge users are willing to recommend the solution, compared to 75% of N-able users who would recommend it.

Everbridge IT Alerting

Read 23 Everbridge IT Alerting reviews

1,667 Views
1,084 Comparison Views

100% willing to recommend

N-able MSP Manager

Read 5 N-able MSP Manager reviews

946 Views
757 Comparison Views

75% willing to recommend

Everbridge IT Alerting

N-able MSP Manager

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Everbridge IT Alerting and N-able MSP Manager based on real PeerSpot user reviews.

Find out what your peers are saying about PagerDuty, Splunk, Atlassian and others in IT Alerting and Incident Management.

To learn more, read our detailed IT Alerting and Incident Management Report (Updated: January 2026).

Buyer's Guide

IT Alerting and Incident Management

January 2026

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Helped 881,665 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Everbridge IT Alerting

Average Rating

8.8

Reviews Sentiment

8.0

Number of Reviews

Ranking in other categories

IT Alerting and Incident Management (7th)

N-able MSP Manager

Average Rating

7.8

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

Help Desk Software (21st), IT Service Management (ITSM) (23rd)

Mindshare comparison

While both are Systems Management solutions, they serve different purposes. Everbridge IT Alerting is designed for IT Alerting and Incident Management and holds a mindshare of 5.7%, down 11.9% compared to last year.
N-able MSP Manager, on the other hand, focuses on Help Desk Software, holds 1.5% mindshare, up 0.7% since last year.

IT Alerting and Incident Management Market Share Distribution
Product	Market Share (%)
Everbridge IT Alerting	5.7%
PagerDuty Operations Cloud	13.2%
Opsgenie	9.0%
Other	72.1%

IT Alerting and Incident Management

Help Desk Software Market Share Distribution
Product	Market Share (%)
N-able MSP Manager	1.5%
ServiceNow	12.9%
JIRA Service Management	6.4%
Other	79.2%

Help Desk Software

Featured Reviews

reviewer1846215

Crisis Management Director at a healthcare company with 10,001+ employees

Helps in identifying potential impact and allows us to see where our assets are in relation to a risk event

I personally love VCC because I just think there needs to be more data to support it so we can be more proactive and easily assess the impact. So, I appreciate the visual aspect, but it has to have the data to support it. It has proved very useful, particularly because we have a GSOC that's not technically 24/7. We do have an 800 number that people call 24/7. If something happens, they can easily send Everbridge a notification to activate the team off hours. It is useful in that respect too. We use it in conjunction with teams, but off-hours and for additional people outside of the core team, we use Everbridge, which is useful.

Read full review

GeorgeKanellopoulos

CTO at InTTrust SA

Ticketing has helped prioritize support tasks while contract and project management have required better integration and pricing flexibility

I don't know if N-able MSP Manager could have some additional features in the future to make it more competitive because it might already be available and I'm not aware of it.I cannot say that N-able MSP Manager dashboard is intuitive, but I don't see any big difference with ManageEngine. From the deployment perspective with N-able MSP Manager, I cannot have higher expectations because it is a SaaS solution, so it was deployed as is from the technical perspective. From the business perspective, the deployment is complex, but I cannot tell you that it is less complex than ManageEngine. The main reason that made me change my mind and proceed with ManageEngine is the availability of add-ons in combination with their pricing.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We have been able to use it to track and verify that people are on the bridge."

"It just runs. I do not think we have had a single outage; nothing. There has not been a single issue with it in the time that we have had it running. It just works."

"With SaaS, we can implement in other regions without having to physically go to there."

"Valuable features include incident management and ease of integrations."

"You can program in rotations, shifts, and scenarios of different kinds and it allows you to page multiple people, or people in sequence, or a group of people simultaneously."

"Powerful conference bridging that rigorously reaches out to stakeholders, which saves time working an issue. The mobile app provides ease of use for our resolvers and mobile push has proven quick and reliable. It also gives us flexibility around creating sometimes complex shifts within an on-call calendar."

"The most important features are the scheduling capability and the integration with ServiceNow."

"Even in the first few months, we realized some of those benefits around shortening the time to resolution."

More Everbridge IT Alerting pros

"I like that you can do all the things with it. You can patch, and you can run the scheduled tasks. You can remote in, upload files, and download files. You can log onto a computer PowerShell, or command prompt, without having to log into RDP. I also like its ease of use."

"The best advantage for us, since we use all N-able products, is that the MSP portal centralizes everything."

"At a significantly lower price, I managed to get project management modules, contract management, and CMDB, which were not all available in N-able MSP Manager."

"I am impressed with the tool's integration with our mail system."

"This is a premier product and it has been around for a long time."

Cons

"They still have a limitation due to their partner, I believe it's Twilio, where, if you're on an incident call, there is a four-hour time limit. We often have calls that go over four hours in length so people have to drop and rejoin to reset their four-hour timer. It's a minor inconvenience, but it's not ideal."

"The ability for members to change their schedules, and change the person their swapping with, could use improvement. The GUI is a little tough to navigate. It's not very straightforward when someone is trying to change schedules."

"The solution's non-targeted communication with external parties could be enhanced."

"The integration with other solutions needs improvement... Due to issues with the libraries provided by Everbridge, we have not been able to integrate IT Alerting with our incident management tool."

"A key area for improvement - and I think they are working towards these things - is analytics. If I want to do sophisticated reporting and analysis of the data that's being captured in IT Alerting, at the moment, the reporting interface is immature."

"There is some room to improve the initial-rollout functions which are a little bit painful."

"The initial setup was very complex. We did not have a very good experience with our initial deployment. Most of this was due to customizations in our ServiceNow instance."

"Their integration capabilities are still progressing, but not quite where we'd like to see them yet. They're moving there with that orchestration capability where they're seeing the potential of an API-first mentality. So instead of trying to build custom connections into everything, you open up APIs to allow other systems to talk to IT Alerting and allow IT Alerting to talk to other systems. There is room for improvement, but they get it."

More Everbridge IT Alerting cons

"Comparing the pricing of N-able MSP Manager to ManageEngine, it is a little bit too high."

"Its reporting is lousy and bad. It is not as good as it should be. There is too much work involved to get what you want. Most times, you have to call them to customize some stuff. I just don't like that part. They need to work on their reporting. They have a way to go."

"The tool needs to improve its customization of the user interface."

"I'd like to see a way to import contacts in bulk using an Excel sheet or another import method."

"What I would like to see is a simplified solution that is packaged better, where you can easily implement or turn on the functionality that you need."

Pricing and Cost Advice

"Their call structure is based on how many people are IT alert people and who is on the calendar, and the cost will be driven by those numbers versus if you are using it for the non-IT alert. As you look at the competition and other vendors, make sure you truly understand your cost structure with them."

"The annual cost is $125,000 USD. That is for everything. It includes the 11,000 mass notifications. Technically, we have 500 licenses for IT Alerting."

"This product has helped us save $200,000 from being able to get rid of vendors and consolidate functionalities to doing incident reporting."

"As far as I'm aware, there are no costs beyond the standard licensing fees."

"I do not know about the licensing costs, but I know they're in groups, and there are permission caps. For example, you can have five admin accounts, and anyone can receive a notification. There's a mobile component too, which I find particularly useful, but it has to be a part of the contract."

"Their pricing is a good value and very reasonable. They are very upfront about their pricing. There is nothing confusing about it."

"We thought the base product was pretty reasonable. It can pricey once you start adding stuff on."

"For the one-way license, which refers to someone is just on the receiving end, it's very affordable. I was actually surprised that it was a really good price. The two-way license, like an on-call resource who is actually going to be in a calendar and be paged, it is a bit more expensive, but for the gains that we've realized, it's certainly worth the price."

More Everbridge IT Alerting pricing and cost advice

"I don't know the exact cost, but I know it's reasonable. Its cost of entry is not bad. I've had other organizations sign up for it. I don't know how much they paid, but it wasn't bad. You charge for every object. You charge for AV, and you charge for servers. There is a charge for everything or every object in that. I know we make money from it, but I don't know what it is."

"Don't get scared of the price tag because it's definitely worth it."

"I would rate the tool's pricing an eight out of ten since it's not the cheapest one in the market."

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Top Industries

By visitors reading reviews

Financial Services Firm

15%

Performing Arts

10%

Manufacturing Company

Healthcare Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	3
Large Enterprise	22

No data available

Questions from the Community

What is your experience regarding pricing and costs for Everbridge IT Alerting?

Everbridge IT Alerting is a cost-efficient solution.

See all answers

What needs improvement with Everbridge IT Alerting?

The solution's non-targeted communication with external parties could be enhanced.

See all answers

What advice do you have for others considering Everbridge IT Alerting?

We are using Everbridge IT Alerting for incident and crisis modules. The tool is powerful in itself, but as with any tool, you need to adapt it to the organization to be suitable for managing speci...

See all answers

What needs improvement with N-able MSP Manager?

See all answers

What is your primary use case for N-able MSP Manager?

I am deploying it for my company.I inherited an implementation with N-able MSP Manager that was not quite good. I faced problems managing the contracts, translating them into technical topics, and ...

See all answers

What advice do you have for others considering N-able MSP Manager?

I use N-able MSP Manager ticketing system.It has helped to prioritize tasks. At the level that I am aware of the product capabilities in N-able MSP Manager, I can't say that the centralized custome...

See all answers

Comparisons

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Compared 22% of the time

xMatters vs Everbridge IT Alerting

Compared 13% of the time

OnSolve Platform for Critical Event Management vs Everbridge IT Alerting

Compared 12% of the time

HPE OneView vs Everbridge IT Alerting

Compared 11% of the time

ServiceNow vs Everbridge IT Alerting

Compared 11% of the time

More Everbridge IT Alerting Competitors

ServiceNow vs N-able MSP Manager

Compared 26% of the time

JIRA Service Management vs N-able MSP Manager

Compared 23% of the time

TeamSupport vs N-able MSP Manager

Compared 11% of the time

ManageEngine ServiceDesk Plus vs N-able MSP Manager

Compared 8% of the time

Freshdesk vs N-able MSP Manager

Compared 7% of the time

More N-able MSP Manager Competitors

Product Reports

Buyer's Guide

Everbridge IT Alerting

January 2026

Download Everbridge IT Alerting product report

Buyer's Guide

N-able MSP Manager

January 2026

Download N-able MSP Manager product report

Also Known As

No data available

SolarWinds LOGICnow, SolarWinds MSP Manager

Overview

Everbridge IT Alerting is a closed-loop cyber security and incident response automation solution that helps organizations respond to IT Incidents faster and improve teams’ response performance by automating communication, collaboration, and orchestration processes for ServiceOps, IT Security Ops, DevOps, and Disaster Recovery Ops. As a FedRamp-certified solution, IT Alerting capabilities include in-depth scheduling/calendars, interactive & analytical reporting, on-call scheduling, automated escalation, response workflow automation, recording, and much more. The solution is offered as a cloud service based on the secure, highly available, resilient, and globally scalable Everbridge CEM platform.

Learn why 5,400+ enterprise customers trust Everbridge (NASDAQ (EVBG)) with their IT Response Automation Management and IT Alerting solutions; visit ITAlerting.com to learn more or request a demo.

Need Integration with your ITOM, ITSM, SIEM tools?

Plug Everbridge IT Alerting directly into your ITOM, ITSM, SIEM, IT Monitoring tools including ServiceNow or BMC Remedy with our certified, two-way integrations and automatically contact the on-call IT team members, launch conference bridges and automatically escalate to the senior personnel in case of major IT incidents.

Everbridge

Managing your business and providing excellent support shouldn’t bog you down. MSP Manager’s ease of use will free your team to deliver on your promise of great service.

Intuitive, lightweight ticketing with seamless RMM and N-central^®platform integrations.
Painless time tracking with convenient timers and functionality for recurring tickets and appointments.
Closed-loop email with automatic ticket monitoring and routing, with a streamlined Microsoft 365 setup via OAuth.
Complete customer and knowledge management with a branded portal.
Accounting integrations with QuickBooks Online, QuickBooks Desktop, and Xero.

N-able

Sample Customers

Choice Hotels, Alexion, Navy Federal Credit Union, EastWest Bank, IBM, Core Logic, Paypal, Charter Communications, Lowes, Express Scripts, Finastra, Worldpay

Longleaf Systems, ITproMedia, Choice Technology, Halski Systems, Allixo Technologies, Nettech, Concept Technology

Buyer's Guide

IT Alerting and Incident Management

January 2026

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