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FortiMonitor vs New Relic comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

FortiMonitor
Ranking in Network Monitoring Software
18th
Ranking in IT Infrastructure Monitoring
22nd
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
15
Ranking in other categories
IT Alerting and Incident Management (13th), Digital Experience Monitoring (DEM) (8th)
New Relic
Ranking in Network Monitoring Software
9th
Ranking in IT Infrastructure Monitoring
9th
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
173
Ranking in other categories
Application Performance Monitoring (APM) and Observability (4th), IT Operations Analytics (3rd), Mobile APM (3rd), Cloud Monitoring Software (3rd), AIOps (4th)
 

Mindshare comparison

As of May 2026, in the Network Monitoring Software category, the mindshare of FortiMonitor is 0.7%, up from 0.7% compared to the previous year. The mindshare of New Relic is 1.4%, down from 2.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Network Monitoring Software Mindshare Distribution
ProductMindshare (%)
New Relic1.4%
FortiMonitor0.7%
Other97.9%
Network Monitoring Software
 

Featured Reviews

reviewer2677554 - PeerSpot reviewer
Network Engineer III at a energy/utilities company with 1,001-5,000 employees
Managing diverse networks with detailed alerts enhances device oversight
FortiManager is very helpful in managing our networks. We use it to manage 20 farms and various networks with hundreds of devices. The version we are using provides more detail than the older dashboard. We appreciate the alerting capabilities, which are integrated with SolarWinds to notify our team via SMS.
BasilJiji - PeerSpot reviewer
System Engineer at a retailer with 10,001+ employees
Real-time alerts have reduced server outage impact and support fast incident response
In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"FortiMonitor's dashboard is very informative and user-friendly."
"The solution helps to see client infrastructure. It has many boxes and blinks green or red when the station goes up or down. We have different domains for the device groups that we monitor."
"FortiMonitor has a very intuitive dashboard, which makes it particularly helpful for analyzing traffic, alerts, and other information."
"FortiMonitor is a great compliment to Cradlepoint; we have big backups for our Cradlepoint solutions, but FortiMonitor is a great routing device and we love working with them."
"Fortinet's customer support is very good."
"The tool continuously improves, adapting to support new vendors and technologies. Importantly, it automates the process, triggering alerts when devices require attention, and eliminating the need for manual intervention."
"FortiMonitor is 100% stable."
"It provides the best firewall features."
"We have had a good experience with it so far and I would recommend the solution to other organizations."
"The UI interface and navigation make it easy for a novice user to quickly use the provided relevant performance application data to determine how well their application is performing and to see other areas which may require some further tuning."
"Overall, it improves the experience of the customers and site users."
"Please go ahead and try this and you won't regret having it."
"The deep insights, which will give you the metrics (not a high level), so we can build out at the database level where the bottleneck is. This has been pretty helpful."
"New Relic gave us a quick, easy way to monitor our web application for all of our systems."
"It does everything we wanted it to do."
"From operationally rich, to developer deep."
 

Cons

"There are no AI features in FortiMonitor, which might be an area for enhancement."
"We use FortiToken, and it's a pain to use because you have to send things through your phone and then confirm by email."
"FortiMonitor needs to improve its alert system."
"FortiMonitor could improve by having compatibility with other operating systems, such as Linux."
"Sometimes, during high CPU usage, we cannot access FortiMonitor and must refresh it."
"FortiMonitor's monitoring could be much better. It should be like, in Palo Alto."
"The tool's price in Vietnam is high, making it an area of concern where improvements can be made."
"The solution's initial setup process is time-consuming."
"The product has good documentation for Linux, however, their documentation for Windows is lacking substantially. It's something they need to develop."
"The main reason we switched away from New Relic is that the cost is too high."
"The integration and configuration of this product in our AWS environment needs improvement on the filtering part. I would like it to go more granular on accounts."
"I haven't come across any features that are lacking."
"Sometimes it’s too difficult to get more details about a problem. Sometimes it requires too much drilling down to find out about a problem for which we shouldn't need to do so much searching."
"The solution is quite expensive."
"More instruments with .NET and asynchronous calls, and New Relic says it’s on the way."
"If they added the monitoring to the ops-server side, it would be better."
 

Pricing and Cost Advice

"FortiMonitor's price is very high."
"In terms of licensing, while it may not be the most expensive option on the market, it's relatively cost-effective. You can obtain licenses at a lower cost, with the calculation being straightforward. For example, if you onboard around 5,000 devices, you'll need approximately 5,000 licenses, as each device typically counts as one license."
"Compared to other solutions, FortiMonitor is a very expensive solution."
"The price of FortiMonitor is approximately $200 annually for 225 users. The price is competitive."
"On a scale from one to ten, I rate the pricing a nine since it is a good solution that is available at a cheap price."
"We have a large customer base for Fortinet, and the additional buying power got us really great discounts."
"The tool's pricing model in Vietnam is a bit high. I rate the product price as an eight out of ten."
"There are additional costs needed for certain functionality, such as scalability."
"The solution is quite expensive. It costs around $5,000 a month. There aren't any additional costs above that."
"We deploy everything on AWS. Purchasing the product on AWS Marketplace made it easier for us."
"The pricing and licensing are too high."
"This is an expensive product."
"I recommend using the free version of New Relic. If you like the free version and understand its importance for your company, you can move to the trial. Then, you can migrate to the paid version."
"If I remember it correctly, the pricing was based on the core, and the monthly subscription used to cost us $1,500 or $2,000. We had pre-prod and production services. Costing was different for pre-prod and production. For pre-prod, it was 40% less than the production service cost. It was a combined package."
"The monthly cost os $1000 per server per month, but it could be even more. We pay about $250 for the server, and then New Relic wants over $1000 to give us statistics on those servers."
"The pricing is fine."
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Top Industries

By visitors reading reviews
Healthcare Company
9%
Computer Software Company
8%
Financial Services Firm
8%
Manufacturing Company
7%
Financial Services Firm
15%
Computer Software Company
8%
Manufacturing Company
8%
Outsourcing Company
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise2
Large Enterprise6
By reviewers
Company SizeCount
Small Business65
Midsize Enterprise50
Large Enterprise77
 

Questions from the Community

What is the best network monitoring software for large enterprises?
I have a clear bias because I work for Panopta. We aren't a fit for everyone, but I can confirm that Panopta is a lot less work to stand up and maintain. It's also a lot easier to use and onboard n...
What is your experience regarding pricing and costs for FortiMonitor?
FortiMonitor does save time but not significantly on costs, as there are still expenses related to procurement, installation, and licensing.
What needs improvement with FortiMonitor?
There are areas for improvement that FortiManager is addressing. We have not yet upgraded to the latest software versions, being a full revision behind, but we plan to update soon since the current...
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What do you like most about New Relic Insights?
The product's initial setup phase was very easy.
What needs improvement with New Relic Insights?
I have noticed discrepancies between New Relic's documentation and Terraform resources. For example, there have been instances where new features launched in the New Relic UI have not been updated ...
 

Also Known As

Panopta
New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
 

Overview

 

Sample Customers

SONY, GoDaddy, HCL, ING, ARMOR, billboard
World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Find out what your peers are saying about FortiMonitor vs. New Relic and other solutions. Updated: April 2026.
893,244 professionals have used our research since 2012.