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FortiMonitor vs New Relic comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

FortiMonitor
Ranking in Network Monitoring Software
18th
Ranking in IT Infrastructure Monitoring
22nd
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
15
Ranking in other categories
IT Alerting and Incident Management (13th), Digital Experience Monitoring (DEM) (8th)
New Relic
Ranking in Network Monitoring Software
9th
Ranking in IT Infrastructure Monitoring
9th
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
173
Ranking in other categories
Application Performance Monitoring (APM) and Observability (4th), IT Operations Analytics (3rd), Mobile APM (3rd), Cloud Monitoring Software (3rd), AIOps (4th)
 

Mindshare comparison

As of May 2026, in the Network Monitoring Software category, the mindshare of FortiMonitor is 0.7%, up from 0.7% compared to the previous year. The mindshare of New Relic is 1.4%, down from 2.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Network Monitoring Software Mindshare Distribution
ProductMindshare (%)
New Relic1.4%
FortiMonitor0.7%
Other97.9%
Network Monitoring Software
 

Featured Reviews

reviewer2677554 - PeerSpot reviewer
Network Engineer III at a energy/utilities company with 1,001-5,000 employees
Managing diverse networks with detailed alerts enhances device oversight
FortiManager is very helpful in managing our networks. We use it to manage 20 farms and various networks with hundreds of devices. The version we are using provides more detail than the older dashboard. We appreciate the alerting capabilities, which are integrated with SolarWinds to notify our team via SMS.
BasilJiji - PeerSpot reviewer
System Engineer at a retailer with 10,001+ employees
Real-time alerts have reduced server outage impact and support fast incident response
In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"FortiMonitor is 100% stable."
"The tool continuously improves, adapting to support new vendors and technologies. Importantly, it automates the process, triggering alerts when devices require attention, and eliminating the need for manual intervention."
"FortiMonitor is a great compliment to Cradlepoint; we have big backups for our Cradlepoint solutions, but FortiMonitor is a great routing device and we love working with them."
"The product's initial setup phase is easy."
"Fortinet's customer support is very good."
"The most valuable feature of FortiMonitor is user monitoring. We are able to see if the user is following the policy or not from their system. Additionally, the solution integrates well with Fortinet FortiGate and has centralized management."
"FortiMonitor is really easy to use for monitoring the logs on FortiGate...It is a stable product."
"FortiMonitor has a very intuitive dashboard, which makes it particularly helpful for analyzing traffic, alerts, and other information."
"New Relic gave us a quick, easy way to monitor our web application for all of our systems."
"Within a few hours of implementing the API, I was able to query for what we needed."
"New Relic has helped us in terms of the optimizing our print and loading times."
"The VPN is one of the solution's most valuable features for us."
"It has the ability to monitor random URLs not tied to the one pinger per application (though it costs extra)."
"Customer Service: The Support has been excellent -- affordable and bringing us meetings and phone calls with great availability and customer-oriented support."
"We have been able to proactively identify failures before they happen."
"What I like best about New Relic APM is its user interface because it's simple. The most valuable feature of New Relic APM is end-to-end monitoring."
 

Cons

"FortiMonitor could be improved by making it more convenient for smaller workloads, such as when configuring a few branches."
"We use FortiToken, and it's a pain to use because you have to send things through your phone and then confirm by email."
"The solution's initial setup process is time-consuming."
"Sometimes, we get corruption when upgrading from firmware to the new generation, causing a lot of issues."
"There are no AI features in FortiMonitor, which might be an area for enhancement."
"FortiMonitor could be improved by making it more convenient for smaller workloads, such as when configuring a few branches."
"FortiMonitor's monitoring could be much better. It should be like, in Palo Alto."
"I think the current features are really good for me, nothing else comes to mind right now. Maybe some small improvements could be made in the customization and configuration part of the UI to make it easier or more intuitive. Customizable UI options, like we saw in the demo, could be helpful for everyone. But in our operational environment, having clear health status and system details is crucial for us system engineers. One feature I'd really like to see is a credential management system. It would help us keep track of who's logged in and how many times, which is important due to user restrictions. Sometimes, we need to manage logins more efficiently, like logging off other users to free up credentials. So having a feature like that would be really helpful."
"The pricing could be improved as it is quite high relative to what is offered."
"It’s generally stable, but last year it was a little flaky."
"New Relic can be improved by incorporating an automated incident analysis solution."
"The ROI is not crystal clear but can be found in preventing performance issues in production and a better/shorter troubleshoot possibility when suffering performance- and/or scalability/Availability issues on a production system."
"While the New Relic dashboards and UI are customizable, they can sometimes lead to a clumsy behavior."
"Integration with Azure websites as well as Azure cloud services."
"One issue – there is no option for live chat or phone support."
"New Relic is very slow, and the app is a bit frustrating to use, which is something that has been happening a lot in the past year. During the last six months, I have noticed that it has become extremely laggy."
 

Pricing and Cost Advice

"The tool's pricing model in Vietnam is a bit high. I rate the product price as an eight out of ten."
"There are additional costs needed for certain functionality, such as scalability."
"We have a large customer base for Fortinet, and the additional buying power got us really great discounts."
"The price of FortiMonitor is approximately $200 annually for 225 users. The price is competitive."
"FortiMonitor's price is very high."
"In terms of licensing, while it may not be the most expensive option on the market, it's relatively cost-effective. You can obtain licenses at a lower cost, with the calculation being straightforward. For example, if you onboard around 5,000 devices, you'll need approximately 5,000 licenses, as each device typically counts as one license."
"Compared to other solutions, FortiMonitor is a very expensive solution."
"On a scale from one to ten, I rate the pricing a nine since it is a good solution that is available at a cheap price."
"The product is neither cheap nor expensive, and I believe that it is a competitively-priced tool."
"The pricing model is a little confusing for beginners. They find it a little expensive, and if you are using it already, then that is not good."
"There is a picture which goes to your browser and it monitors requests from other users. However, it's impossible to use now because the price is very high. The feature is very nice, but I tried it during the trial period, and the current price makes it impossible to use."
"The monthly cost os $1000 per server per month, but it could be even more. We pay about $250 for the server, and then New Relic wants over $1000 to give us statistics on those servers."
"The solution is quite expensive. It costs around $5,000 a month. There aren't any additional costs above that."
"I think the pricing is reasonable."
"I recommend using the free version of New Relic. If you like the free version and understand its importance for your company, you can move to the trial. Then, you can migrate to the paid version."
"The new licensing model is great, as we pay for what we use (in computational units). However, the pricing is expensive compared to other tools."
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Top Industries

By visitors reading reviews
Healthcare Company
9%
Computer Software Company
8%
Financial Services Firm
8%
Manufacturing Company
7%
Financial Services Firm
15%
Computer Software Company
8%
Manufacturing Company
8%
Outsourcing Company
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise2
Large Enterprise6
By reviewers
Company SizeCount
Small Business65
Midsize Enterprise50
Large Enterprise77
 

Questions from the Community

What is the best network monitoring software for large enterprises?
I have a clear bias because I work for Panopta. We aren't a fit for everyone, but I can confirm that Panopta is a lot less work to stand up and maintain. It's also a lot easier to use and onboard n...
What is your experience regarding pricing and costs for FortiMonitor?
FortiMonitor does save time but not significantly on costs, as there are still expenses related to procurement, installation, and licensing.
What needs improvement with FortiMonitor?
There are areas for improvement that FortiManager is addressing. We have not yet upgraded to the latest software versions, being a full revision behind, but we plan to update soon since the current...
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What do you like most about New Relic Insights?
The product's initial setup phase was very easy.
What needs improvement with New Relic Insights?
I have noticed discrepancies between New Relic's documentation and Terraform resources. For example, there have been instances where new features launched in the New Relic UI have not been updated ...
 

Also Known As

Panopta
New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
 

Overview

 

Sample Customers

SONY, GoDaddy, HCL, ING, ARMOR, billboard
World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Find out what your peers are saying about FortiMonitor vs. New Relic and other solutions. Updated: April 2026.
893,244 professionals have used our research since 2012.