FortiMonitor vs ServiceNow IT Operations Management comparison

Fortinet and ServiceNow are both solutions in the IT Infrastructure Monitoring category. Fortinet is ranked #24 with an average rating of 9.0, while ServiceNow is ranked #11 with an average rating of 8.2. Fortinet holds a 0.7% mindshare in IM, compared to ServiceNow’s 1.4% mindshare. Additionally, 100% of Fortinet users are willing to recommend the solution, compared to 95% of ServiceNow users who would recommend it.

FortiMonitor

Read 15 FortiMonitor reviews

2,256 Views
1,151 Comparison Views

100% willing to recommend

ServiceNow IT Operations Ma...

Read 45 ServiceNow IT Operations Management reviews

5,022 Views
2,712 Comparison Views

95% willing to recommend

FortiMonitor

ServiceNow IT Operations Ma...

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 9, 2024

ServiceNow IT Operations Management and FortiMonitor compete in IT infrastructure management. ServiceNow seems to have the upper hand in pricing and support, while FortiMonitor is compelling for its robust feature set.

Features: ServiceNow offers significant automation, streamlined workflow integration, and comprehensive asset management. FortiMonitor provides proactive monitoring, scalable solutions, and real-time analysis capabilities.

Room for Improvement: ServiceNow could enhance customization options, improve flexibility in monitoring, and expand cloud integrations. FortiMonitor might simplify configuration processes, reduce the complexity of feature sets, and enhance user interface design.

Ease of Deployment and Customer Service: ServiceNow’s cloud-based deployment ensures efficient integration and strong ongoing support. FortiMonitor offers solid customer support but may face challenges in deployment due to advanced configurations.

Pricing and ROI: ServiceNow provides competitive setup costs and focuses on return on investment through automation. FortiMonitor may have higher initial costs but offers long-term savings through performance optimization.

To learn more, read our detailed FortiMonitor vs. ServiceNow IT Operations Management Report (Updated: March 2026).

Buyer's Guide

FortiMonitor vs. ServiceNow IT Operations Management

March 2026

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Helped 884,933 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

FortiMonitor

Ranking in IT Infrastructure Monitoring

24th

Average Rating

8.4

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Network Monitoring Software (22nd), IT Alerting and Incident Management (13th), Digital Experience Monitoring (DEM) (8th)

ServiceNow IT Operations Ma...

Ranking in IT Infrastructure Monitoring

11th

Average Rating

8.2

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

Event Monitoring (1st), Cloud Management (11th), AIOps (3rd)

Mindshare comparison

As of March 2026, in the IT Infrastructure Monitoring category, the mindshare of FortiMonitor is 0.7%, up from 0.6% compared to the previous year. The mindshare of ServiceNow IT Operations Management is 1.4%, down from 2.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring Mindshare Distribution
Product	Mindshare (%)
ServiceNow IT Operations Management	1.4%
FortiMonitor	0.7%
Other	97.9%

IT Infrastructure Monitoring

Featured Reviews

reviewer2677554

Network Engineer III at a energy/utilities company with 1,001-5,000 employees

Managing diverse networks with detailed alerts enhances device oversight

FortiManager is very helpful in managing our networks. We use it to manage 20 farms and various networks with hundreds of devices. The version we are using provides more detail than the older dashboard. We appreciate the alerting capabilities, which are integrated with SolarWinds to notify our team via SMS.

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reviewer2755671

Solution architect at a tech vendor with 10,001+ employees

Significant enhancement in operations with powerful discovery and analytics, yet pricing structure poses challenges

ServiceNow IT Operations Management provides out-of-the-box dashboards. Along with the dashboard, it also provides the Operations Workspace, which is very useful for operations teams. There is a functionality called Performance Analytics, which we are also using to develop some dashboards for the senior leadership and operations team where they can perform trend analysis of alerts and events happening across the infrastructure and application landscape. These dashboards are really useful here. ServiceNow IT Operations Management's biggest plus point is that it is a platform. ITOM is just one module that ServiceNow IT Operations Management offers, but they provide seamless integration of ITOM with their other modules such as ITSM, where we can leverage the AIs for discovery, perform impact analysis, which essentially helps to enhance the overall IT operations and reduce the downtime and MTTR.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature of FortiMonitor is user monitoring. We are able to see if the user is following the policy or not from their system. Additionally, the solution integrates well with Fortinet FortiGate and has centralized management."

"Overall, I would recommend FortiMonitor to others."

"The most valuable feature of FortiMonitor is the overall ability to monitor the health of the environment."

"Fortinet's customer support is very good."

"It provides the best firewall features."

"FortiMonitor has a very intuitive dashboard, which makes it particularly helpful for analyzing traffic, alerts, and other information."

"FortiMonitor is really easy to use for monitoring the logs on FortiGate...It is a stable product."

"With FortiMonitor, you can get all the logs of the traffic information of the destination or the source."

More FortiMonitor pros

"The most valuable feature of ServiceNow IT Operations Management is the user interface."

"Has service mapping, impact management, metric intelligence and health of analytics."

"Before that, if a switch went down, we'd get 600 tickets; now, we get only one."

"I like the tool's CMBD connection with Discovery. The solution is also flexible."

"The auto remediation feature has been most valuable. They have also introduced an AOP feature of ServiceNow that we are keen to explore."

"The dashboard maintenance is very good, and the tool doesn't get stuck."

"ServiceNow IT Operations Management's biggest plus point is that it is a platform, and they provide seamless integration of ITOM with their other modules such as ITSM, where we can leverage the AIs for discovery, perform impact analysis, which essentially helps to enhance the overall IT operations and reduce the downtime and MTTR."

"It helps streamline management and processes."

More ServiceNow IT Operations Management pros

Cons

"I think the current features are really good for me, nothing else comes to mind right now. Maybe some small improvements could be made in the customization and configuration part of the UI to make it easier or more intuitive. Customizable UI options, like we saw in the demo, could be helpful for everyone. But in our operational environment, having clear health status and system details is crucial for us system engineers. One feature I'd really like to see is a credential management system. It would help us keep track of who's logged in and how many times, which is important due to user restrictions. Sometimes, we need to manage logins more efficiently, like logging off other users to free up credentials. So having a feature like that would be really helpful."

"FortiMonitor could be improved by making it more convenient for smaller workloads, such as when configuring a few branches."

"We use FortiToken, and it's a pain to use because you have to send things through your phone and then confirm by email. Only after this can you log in. It's dual-factor authentication. I wish that I could just log in or bring up a dashboard where I could log in from."

"Additionally, there are no AI features in FortiMonitor, which might be an area for enhancement."

"FortiMonitor could be improved by making it more convenient for smaller workloads, such as when configuring a few branches."

"Sometimes, we get corruption when upgrading from firmware to the new generation, causing a lot of issues."

"The solution's initial setup process is time-consuming."

"Sometimes, during high CPU usage, we cannot access FortiMonitor and must refresh it."

More FortiMonitor cons

"The solution needs to add mobilization, where we can connect mobile devices or wireless devices to do wireless scanning and bring assets into the database."

"The initial setup phase was hard and could be made easier."

"The solution's subscription model could be improved."

"I believe that technical support could improve a bit. I would rate it a six."

"The time for deployment of ServiceNow IT Operations Management depends on many factors. It's a SaaS application, it should not take too long, but if you want to define the tool based on your processes, then it would take some time. It fully depends on the company's complexity. There are out-of-the-box product flows and if you want to use them, you can from day one. However, if you want to customize it and change it to your company's practices, then it will take more time. The setup could be faster."

"There is a slower learning curve associated with the tool's scripting part. It is also not cheap."

"There are times the application has some performance issue, but it could be because of our network. There should be something done to resolve this."

"The out-of-the-box reporting feature has room for the improvement, it can be make more user friendly as other tools."

More ServiceNow IT Operations Management cons

Pricing and Cost Advice

"Compared to other solutions, FortiMonitor is a very expensive solution."

"In terms of licensing, while it may not be the most expensive option on the market, it's relatively cost-effective. You can obtain licenses at a lower cost, with the calculation being straightforward. For example, if you onboard around 5,000 devices, you'll need approximately 5,000 licenses, as each device typically counts as one license."

"There are additional costs needed for certain functionality, such as scalability."

"FortiMonitor's price is very high."

"The tool's pricing model in Vietnam is a bit high. I rate the product price as an eight out of ten."

"On a scale from one to ten, I rate the pricing a nine since it is a good solution that is available at a cheap price."

"We have a large customer base for Fortinet, and the additional buying power got us really great discounts."

"The price of FortiMonitor is approximately $200 annually for 225 users. The price is competitive."

"The price of ServiceNow IT Operations Management is expensive."

"The cost of ServiceNow is much higher."

"This solution offers good value but comes at a very high premium. Pricing could be reduced by 10 to 20%."

"ServiceNow IT Operations Management is a costly solution. I'd rate the price at ten, on a scale from one to ten with one being the lowest and ten being the highest price. Some clients do have a problem with the price, but most find that the solution is worth the cost."

"It is expensive. It is around 10 Euros per server per month."

"It is moderately expensive. The pricing itself and the licensing options are depending on the model and the customization."

"It has different subscription models."

"The pricing is high and may be excluding the small to medium-sized enterprise businesses."

More ServiceNow IT Operations Management pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

Manufacturing Company

Healthcare Company

Financial Services Firm

Manufacturing Company

11%

Computer Software Company

10%

Financial Services Firm

10%

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	8
Midsize Enterprise	2
Large Enterprise	6

By reviewers
Company Size	Count
Small Business	12
Midsize Enterprise	5
Large Enterprise	27

Questions from the Community

What is the best network monitoring software for large enterprises?

I have a clear bias because I work for Panopta. We aren't a fit for everyone, but I can confirm that Panopta is a lot less work to stand up and maintain. It's also a lot easier to use and onboard n...

See all answers

What is your experience regarding pricing and costs for FortiMonitor?

FortiMonitor does save time but not significantly on costs, as there are still expenses related to procurement, installation, and licensing.

See all answers

What needs improvement with FortiMonitor?

There are areas for improvement that FortiManager is addressing. We have not yet upgraded to the latest software versions, being a full revision behind, but we plan to update soon since the current...

See all answers

What is your experience regarding pricing and costs for ServiceNow IT Operations Management?

It is definitely high-priced compared to other products available in the same domain in the market.

See all answers

What needs improvement with ServiceNow IT Operations Management?

We don't use the orchestration part of ServiceNow IT Operations Management here. The CMDB part of ServiceNow IT Operations Management is a little bit too complicated, and it is a bit slow at our co...

See all answers

What is your primary use case for ServiceNow IT Operations Management?

We are customers of ServiceNow IT Operations Management, using it for the ticketing systems and user management and change management. Change management and user management are the major use cases ...

See all answers

Comparisons

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Compared 4% of the time

SolarWinds NPM vs FortiMonitor

Compared 4% of the time

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Compared 5% of the time

Dynatrace vs ServiceNow IT Operations Management

Compared 5% of the time

Splunk ITSI (IT Service Intelligence) vs ServiceNow IT Operations Management

Compared 4% of the time

BMC Helix Operations Management with AIOps vs ServiceNow IT Operations Management

Compared 4% of the time

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Product Reports

Buyer's Guide

Digital Experience Monitoring (DEM)

March 2026

Download FortiMonitor product report

Buyer's Guide

ServiceNow IT Operations Management

February 2026

ServiceNow IT Operations Management report

Download ServiceNow IT Operations Management product report

Also Known As

Panopta

ServiceNow ITOM

Overview

FortiMonitor is a comprehensive, SaaS-based digital experience monitoring (DEM) platform that helps organizations modernize their performance-monitoring tools. It provides visibility into endpoint application performance and digital experience—no matter where the user resides or where the application is hosted.

Fortinet

ServiceNow IT Operations Management (ITOM) is a cloud management and infrastructure tool that facilitates the administrative and development process of creating, planning, and operating digital services, technology, application requirements, and components for organizations. Service Now ensures effectiveness, performance, and availability throughout an organization's processes and services.

ServiceNow ITOM will help organizations facilitate consistent policies with regard to deployment, support, and services to ensure trustworthiness and quality of service (QoS). ServiceNow ITOM will ensure that all applications, services, and infrastructure are consistently available and stable.

ServiceNow IT Operations Management Features

Help Desk: ServiceNow ITOM help desk enables IT and operations administrators to better communicate issues concerning managing data latencies, controlling the monitoring of user profiles, executing disaster recovery plans, and any other problematic incidents.
Device and server management: ServiceNow ITOM will ensure IT operations teams can better handle general maintenance, upgrading, and patching for server-related concerns. The solution will also help to maintain the health of organization devices such as laptops, phones, tablets, mobile devices, and desktops.
Infrastructure maintenance: ServiceNow ITOM helps organizations set up remote access networks, maintain network security, regulate communication with external servers and firewalls, and also monitor and manage internal telephone systems.

ServiceNow IT Operations Management Benefits

Improve DevOps: ServiceNow ITOM improves the ability to inspect microservices, which enables DevOps and SRE teams to improve incident response.
Improve data control: The solution will help to manage the entire digital lifecycle, and will also enhance the organization's configuration management database (CMDB) to enable a more robust data foundation.
Problem-solve: ITOM is able to proactively identify anomalies before they become issues/problems with tremendous accuracy. ITOM helps organizations minimize outages and reduce the negative impact to end users so that they do not experience any downtime or service degradations. ITOM will also use artificial intelligence for IT Operations (AIOps) along with machine learning (ML) to reduce the possibility of false positives, saving time and increasing productivity.
Automate workflows: ITOM offers a pre-designed workbook and no-code/low-code workflows to reduce redundant tasks and improve recovery times. ITOM provides intuitive workable processes to be shared easily with all teams throughout the organization.

ServiceNow ITOM enables organizations to become robust, strategic operations able to successfully anticipate issues before they have an impact on the organization. Organizations that use ServiceNOw ITOM will be able to easily automate workflows and improve how their IT teams communicate and work together to deliver successful outcomes and maintain productivity and profitability 24/7.

Reviews from Real Users

“With this solution, operational costs will be reduced. Your maintenance cost will be reduced when you use the item model. You will deliver a fast solution to the customers. If something happens on the server-side or router-side, it will be immediately caught. Efficiencies are improved. “ - Rupesh J., Solutions Architect at Globant

“It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything.” - Uday T., Project Manager at MindTree

ServiceNow

Sample Customers

SONY, GoDaddy, HCL, ING, ARMOR, billboard

servicenow, TransAlta, NATS, Symantec

Buyer's Guide

FortiMonitor vs. ServiceNow IT Operations Management

March 2026

Free Report: FortiMonitor vs. ServiceNow IT Operations Management

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