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Fortinet FortiAuthenticator vs Ping Identity Platform comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Mar 9, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.3
Fortinet FortiAuthenticator enhances security and compliance, offering quick ROI through two-factor authentication, reducing breaches and compliance costs.
Sentiment score
7.4
Ping Identity Platform simplifies identity management, lowers IT overhead, enhances security, improves efficiency, boosts satisfaction, and offers scalability.
It enhances security by ensuring only the right person can access systems, even if their login credentials are compromised.
 

Customer Service

Sentiment score
7.3
Fortinet FortiAuthenticator's support is responsive and knowledgeable, but complex issues may face initial delays.
Sentiment score
6.6
Ping Identity Platform's customer service is timely and knowledgeable, though occasionally slow for complex issues; self-help resources are commended.
Customer service and support are excellent.
At times, some technical staff lack knowledge, which delays issue resolution.
When we send a ticket to Fortinet, they go into research mode as if they are hearing the problem for the first time.
I have reached out to technical support for troubleshooting SAML certificate mismatches and federated errors between Ping and enterprise apps.
 

Scalability Issues

Sentiment score
7.8
Fortinet FortiAuthenticator excels in scalability for medium to large enterprises, with adaptable licenses and both virtual and physical options.
Sentiment score
7.5
Ping Identity Platform offers adaptable scalability and performance, varying by configuration, environment, and server setup for different user needs.
I find Fortinet FortiAuthenticator to be highly scalable, and I would rate it an eight out of ten for scalability.
The scalability of FortiAuthenticator is good, and I would rate it an eight on a scale of one to ten.
 

Stability Issues

Sentiment score
7.7
Fortinet FortiAuthenticator is praised for stability, but larger user bases may face reliability issues, affecting performance and authentication.
Sentiment score
7.9
Ping Identity Platform is stable and reliable, with minor integration challenges and manageable issues, rated 8-10 for stability.
It remains stable even when the number of concurrent users increases.
 

Room For Improvement

Fortinet FortiAuthenticator needs interface updates, better documentation, improved integration, scalability, automation, and support with attention to pricing.
Ping Identity Platform needs enhanced authentication, integration, and user interface improvements for better security and user adoption.
For example, authentication for wireless users expires after 24 hours, requiring re-authentication daily.
I recommend Fortinet make its images migratable between environments.
The technical support could be improved as some staff lacks the necessary knowledge to assist effectively.
I would like to enable ServiceNow Generative AI for auto-diagnosing PingFederate SSO failures and suggest remediation steps.
 

Setup Cost

Fortinet FortiAuthenticator offers flexible, competitive licensing with optional costs, balancing features and market conditions effectively for affordability.
Ping Identity Platform offers flexible annual pricing, appealing for large enterprises, valued for security and efficiency over competitors.
Fortinet FortiAuthenticator is not overly expensive compared to other Fortinet subscriptions.
 

Valuable Features

Fortinet FortiAuthenticator enhances security and efficiency with two-factor authentication, SSO integration, user management, and cost-effective robust protocols.
Ping Identity Platform offers robust security with multi-factor authentication, seamless integrations, and customizable single sign-on for enhanced connectivity.
The integration with FortiToken is outstanding, adding a layer of security for authentication.
We use multi-factor authentication for enhancing security.
The most valuable feature I find in FortiAuthenticator is web filtering.
The platform enhances security measures by analyzing multi-factor authentication attempts, highlighting suspicious patterns, and generating compliance reports.
 

Categories and Ranking

Fortinet FortiAuthenticator
Ranking in Single Sign-On (SSO)
6th
Ranking in Authentication Systems
4th
Average Rating
8.0
Reviews Sentiment
7.0
Number of Reviews
60
Ranking in other categories
Identity Management (IM) (7th), Multi-Factor Authentication (MFA) (3rd)
Ping Identity Platform
Ranking in Single Sign-On (SSO)
4th
Ranking in Authentication Systems
5th
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
29
Ranking in other categories
Data Governance (8th), Identity and Access Management as a Service (IDaaS) (IAMaaS) (6th), Access Management (2nd), Customer Identity and Access Management (CIAM) (2nd), Directory Servers (1st)
 

Mindshare comparison

As of May 2025, in the Authentication Systems category, the mindshare of Fortinet FortiAuthenticator is 7.7%, up from 7.4% compared to the previous year. The mindshare of Ping Identity Platform is 3.6%, down from 4.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Authentication Systems
 

Featured Reviews

Yonas Abebe - PeerSpot reviewer
Integration capabilities simplify authentication and migration challenges need addressing
The integration capabilities of Fortinet FortiAuthenticator are very interesting, as it can be integrated with third-party devices easily and is straightforward to configure. The integration with FortiToken is outstanding, adding a layer of security for authentication. In addition, it can be used by integrating with zero trust single access, enhancing overall security measures.
MAHESHKUMAR7 - PeerSpot reviewer
Offers multi-factor authentication and application support side of PingFederate but application only supports specific protocols
A lot of teams work with technical support, but I work with it for user issues only. You might need support with things like application swaps, application names, and application URLs. I didn't know where to find those in Ping Identity, so I contacted technical support for those issues. The support team is very clever and active. They provide end-to-end support once an issue is created. I have worked with most of the support team. I also work with the support team because I work with the operations team. I provide 24/7 support to production and non-production environments. I coordinate with application and network teams to troubleshoot critical tickets and issues related to Ping Identity solutions.
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Top Industries

By visitors reading reviews
Computer Software Company
16%
Comms Service Provider
9%
Financial Services Firm
8%
Government
8%
Financial Services Firm
25%
Computer Software Company
10%
Manufacturing Company
9%
Insurance Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for Fortinet FortiAuthenticator?
Fortinet FortiAuthenticator is not overly expensive compared to other Fortinet subscriptions. However, it would be beneficial if the licensing allowed for more flexibility to cover additional users.
What needs improvement with Fortinet FortiAuthenticator?
Initially, we deployed Fortinet FortiAuthenticator on VMware and faced challenges when migrating to an OpenStack environment, which required reconfiguration. I recommend Fortinet make its images mi...
What do you like most about PingID?
The mobile biometric authentication option improved user experience. It's always about security because, with two-factor authentication, it's always a separate device verifying the actual user logg...
What is your experience regarding pricing and costs for PingID?
The pricing is neither too expensive nor too cheap.
What needs improvement with PingID?
The management console needs to be improved. PingID should revise it.
 

Also Known As

FortiAuthenticator
Ping Identity (ID), PingFederate, PingAccess, PingOne, PingDataGovernance, PingDirectory, OpenDJ
 

Overview

 

Sample Customers

Black Gold Regional Schools, Amadeus Hospitality, Jefferson County, Chunghwa Telecom, City of Boroondara, Dimension Data
Equinix, Land O'Lakes, CDPHP, Box, International SOS, Opower, VSP, Chevron, Truist, Academy of Art University, Northern Air Cargo, Repsol
Find out what your peers are saying about Fortinet FortiAuthenticator vs. Ping Identity Platform and other solutions. Updated: April 2025.
851,604 professionals have used our research since 2012.