Freshsales vs Microsoft Dynamics CRM comparison

Freshworks and Microsoft are both solutions in the CRM Customer Engagement Centers category. Freshworks is ranked #7 with an average rating of 8.7, while Microsoft is ranked #1 with an average rating of 8.4. Freshworks holds a 3.6% mindshare in CCEC, compared to Microsoft’s 13.4% mindshare. Additionally, 100% of Freshworks users are willing to recommend the solution, compared to 93% of Microsoft users who would recommend it.

Freshsales

Read 8 Freshsales reviews

2,744 Views
439 Comparison Views

100% willing to recommend

Microsoft Dynamics CRM

Read 80 Microsoft Dynamics CRM reviews

10,203 Views
1,735 Comparison Views

93% willing to recommend

Freshsales

Microsoft Dynamics CRM

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Executive SummaryUpdated on Jun 29, 2025

Microsoft Dynamics CRM and Freshsales are competing in the CRM solutions market. Microsoft Dynamics CRM may have the upper hand for large enterprises due to its customizability and integration capabilities, while Freshsales is favored by businesses that prioritize simplicity and ease of use.

Features: Microsoft Dynamics CRM offers robust analytics, deep customization, and seamless integration with Microsoft products, making it ideal for larger organizations. Freshsales offers intuitive lead management, built-in phone features, and effective automated workflows, which appeal to small to medium-sized businesses.

Room for Improvement: Microsoft Dynamics CRM could benefit from simplifying its setup process and reducing costs to accommodate smaller businesses. It may also improve its user interface to enhance usability. Freshsales can enhance its functionalities to cater to more complex enterprise needs, expand its integration options, and improve scalability features.

Ease of Deployment and Customer Service: Freshsales supports quick cloud-based deployment and offers responsive customer support, making it accessible for businesses with minimal IT resources. Microsoft Dynamics CRM offers both cloud and on-premise solutions, which are beneficial for enterprises with complex needs but require more time and resources for deployment.

Pricing and ROI: Microsoft Dynamics CRM often involves a higher initial setup cost but can offer significant returns through its extensive capabilities for large enterprises. Freshsales provides competitive pricing with lower initial costs, offering a quick ROI, especially for smaller businesses seeking cost-effective solutions.

To learn more, read our detailed Freshsales vs. Microsoft Dynamics CRM Report (Updated: April 2026).

Buyer's Guide

Freshsales vs. Microsoft Dynamics CRM

April 2026

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Helped 893,164 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Freshsales

Ranking in CRM Customer Engagement Centers

7th

Ranking in CRM

20th

Ranking in Sales Force Automation

8th

Average Rating

8.2

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

Opportunity Management (10th)

Microsoft Dynamics CRM

Ranking in CRM Customer Engagement Centers

1st

Ranking in CRM

1st

Ranking in Sales Force Automation

1st

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Local Government CRM (1st), Marketing Management (2nd)

Mindshare comparison

As of May 2026, in the CRM Customer Engagement Centers category, the mindshare of Freshsales is 3.6%, up from 1.4% compared to the previous year. The mindshare of Microsoft Dynamics CRM is 13.4%, down from 24.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Customer Engagement Centers Mindshare Distribution
Product	Mindshare (%)
Microsoft Dynamics CRM	13.4%
Freshsales	3.6%
Other	83.0%

CRM Customer Engagement Centers

Featured Reviews

Manojkumar Reddy

Associate Technology Consultant at a tech vendor with 10,001+ employees

Automation has boosted sales efficiency and improves follow-ups across multiple customer segments

The automation runs whenever a certain trigger point is met. For example, if the person details captured indicate they are interested in proceeding further, then when we update the particular field, it automatically goes to the next person at a higher level, and then the status gets changed. There are many features including recently enabled AI that gives a brief description to the contact person about what that particular promotion is about. There are also features like auto email getting triggered and marketing emails. All of those features are part of Freshsales.

Read full review

NavinJacob

Chief Digital Officer at Cipher7

Has enabled seamless integration across platforms while supporting advanced analytics for customer insights

Microsoft Dynamics CRM doesn't provide solutions that allow you to transform easily if you have a heterogeneous mix of technologies or if your contact center is on analog and you try to digitize it. A lot of custom work is needed if you have to integrate heterogeneous technologies with the Microsoft suite, but if you are using the Microsoft suite, then it's quite seamless. Microsoft Dynamics CRM should add commercial models that allow smaller companies to use it because it can get pretty expensive. Better commercial options for smaller implementations may be helpful. There should be commercial options for smaller companies, as the overheads and costs of Dynamics can be quite high.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Email integration is easy."

"Freshsales has impacted us positively; it has saved time, increased sales, and improved customer relationships."

"Freshsales is user-friendly, scalable and stable."

"Freshsales is very simple to use, but it's fairly limited in its functionalities, and it's very cheap."

"The solution's most valuable feature is its well-organized sales cycle, which is important to us."

"I like Freshsales because it's integrated with Shopify which we use to host our website."

"The solution is a low-cost CRM product compared to other CRM alternatives."

"One of the most valuable features is the ability to divert deals based on the potential revenue or specific market to certain sales teams."

More Freshsales pros

"For the price of Microsoft Dynamics CRM, you receive a lot of comprehensive functionality."

"Technical support is completely good."

"Microsoft Dynamics CRM used to be four versions behind Salesforce, but now it has really caught up."

"Multifeatured CRM software with good stability and scalability."

"When you have a vanilla, straightforward version, it is easy to use."

"I like that Microsoft Dynamics CRM works, and it's been okay. I like that it is a stable solution. My main reason for using it is that it is stable and meets our requirements from a functionality point of view."

"The most valuable feature is that it's easy to use and can work with any Microsoft solution without problems."

"Highly customizable."

More Microsoft Dynamics CRM pros

Cons

"The reporting for this solution across all their products could be improved."

"The licensing costs should be based on the amount of data and number of clients that one can insert into the application."

"We have a problem with the time to delivery for our customers, although this is not specific to this solution."

"The solution needs to improve the user experience and leads capture."

"It lacks customizability for complex and larger use cases."

"We have a problem with the time to delivery for our customers, although this is not specific to this solution. Time to delivery can be 90 days."

"We can use only one domain in the basic package."

"The reporting for this solution across all their products could be improved. Currently, we have clients who export their data from Freshservices to third party solutions such Power BI to create more comprehensive reports."

More Freshsales cons

"Overall, the solution has the same functionalities as other CRMs such as Salesforce, but Salesforce is much simpler to use. Microsoft Dynamics CRM is complicated to use, and this is another area for improvement."

"The solution could have better dashboards and the Microsoft operating system could be more intuitive."

"It would be better if it were more secure."

"Technical support could be faster and more responsive."

"Microsoft Dynamics CRM can improve the integration with the other system. If they have more flexibility to connect with another system it will be more effective."

"Out of the box, the solution doesn't really have a desirable user experience. We have to set it up and customize it to meet our needs."

"Microsoft Dynamics CRM could improve by being more user-friendly and having a better design."

"Microsoft Dynamics CRM's price is too high."

More Microsoft Dynamics CRM cons

Pricing and Cost Advice

"Freshsales is an economical product."

"The price for this solution is good in general, but in Brazil we do pay additional taxes."

"The tool is not that expensive."

"The basic price is affordable. The add ons are expensive."

"If one is a very low price and ten is expensive, I rate the product price as a three."

"On a scale from one to ten with one being expensive and ten being of great value, I would rate Microsoft Dynamics CRM at six on pricing."

"The cost varies on multiple factors including customization and the number of users."

"It's kind of pricey. It's about $50 or $60 per user."

"My organization pays for the license, and I do not know how much it costs."

"We have to buy a separate license in order to implement the social listening feature."

"Licensing fees are paid on a monthly basis."

"Microsoft Dynamics CRM is an expensive solution."

"Microsoft often encourages customers to commit to multi-year enterprise-level agreements, such as three or five-year deals with a minimum commitment of, for example, $200,000 dollars. However, in order to acquire more customers, I believe Microsoft should offer this same rate for one-year commitments for customers who want to experience it."

More Microsoft Dynamics CRM pricing and cost advice

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Top Industries

By visitors reading reviews

Comms Service Provider

18%

Construction Company

15%

Outsourcing Company

Insurance Company

Financial Services Firm

11%

Manufacturing Company

Government

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	2
Large Enterprise	1

By reviewers
Company Size	Count
Small Business	41
Midsize Enterprise	22
Large Enterprise	20

Questions from the Community

What needs improvement with Freshsales?

The product is up to the mark and everything we need right now.

See all answers

What is your primary use case for Freshsales?

Freshsales is our CRM tool and CRM platform. Whenever we want to sell a product to a customer or when they inquire on any promotion site, we get the customer details over Freshsales, and based on t...

See all answers

What advice do you have for others considering Freshsales?

Freshsales is a must-go product if you are considering a low budget and highly scalable product. I would rate this review as a nine.

See all answers

What are the pros and cons of MS dynamics vs. Salesforce CRM?

When comparing Microsoft Dynamics 365 and Salesforce CRM in 2026, both are leading CRM platforms, but they serve slightly different strengths depending on business needs. Features: Salesforce is t...

See all answers

Is it advisable to purchase Dynamics CRM in addition to NAV 2016?

Short answer: depends on your sales needs. NAV 2016’s built-in CRM is very basic. It’s fine for simple contact management and basic sales tracking, but it lacks: Proper pipeline management Adva...

See all answers

What needs improvement with Microsoft Dynamics CRM?

A few areas where Dynamics CRM can improve: User experience → Still feels complex for non-technical users, especially for daily tasks Customization vs complexity → Easy to customize, but quickl...

See all answers

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Compared 3% of the time

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Compared 15% of the time

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Salesforce Sales Cloud vs Microsoft Dynamics CRM

Compared 5% of the time

Salesforce Service Cloud vs Microsoft Dynamics CRM

Compared 5% of the time

Oracle CX Sales vs Microsoft Dynamics CRM

Compared 3% of the time

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Product Reports

Buyer's Guide

Freshsales

May 2026

Download Freshsales product report

Buyer's Guide

Microsoft Dynamics CRM

April 2026

Download Microsoft Dynamics CRM product report

Also Known As

No data available

Dynamics CRM, MS Dynamics CRM

Overview

Freshsales is an intuitive CRM offering automation, AI-driven insights, and integration options with Shopify and Whatsapp, catering to businesses of all sizes with its user-friendly approach.

Freshsales combines essential CRM functionalities like email integration and a robust sales cycle with advanced features such as AI-generated promotion descriptions and deal diversion based on revenue. While Freshsales serves both startups and larger companies with its cost-effective and scalable nature, it faces challenges in reporting and customization. Users often integrate third-party tools like Power BI for enhanced data analysis. Despite limitations in some advanced capabilities, Freshsales remains a viable choice for small to medium businesses seeking efficient sales tracking, pipeline management, and enhanced communication strategies. Its seamless territory management and sophisticated features aid businesses in managing customer interactions and campaigns efficiently.

What are the standout features of Freshsales?

Automation: Streamlines tasks and processes, enhancing efficiency.
AI Promotions: Generates insightful brief descriptions for marketing.
Integration: Connects with platforms like Shopify and Whatsapp for seamless operations.
Sales Cycle: Offers a comprehensive structure for managing sales activities.
Email Integration: Simplifies communication within the sales process.

Why consider Freshsales based on reviews?

User-Friendliness: Appreciated for its easy navigation and functionality.
Scalability: Grows with business needs, adapting to increased demands.
Cost-Effectiveness: Provides valuable features at a competitive price.
Sales Tracking: Offers robust tools for monitoring sales and leads.
Communication Tools: Enhances interaction with potential customers.

In retail, Freshsales aids in managing customer inquiries and tracking transactions through integration with Shopify, improving sales processes. In tech industries, businesses use Freshsales to categorize customer data, while automating communication improves response times. Service-oriented companies leverage the CRM for lead management and follow-up, enhancing customer satisfaction.

Freshworks

Microsoft Dynamics CRM integrates with Microsoft tools, offering ease of use and customization. Its interface and reporting features streamline sales and customer engagement, effectively managing leads and interactions.

Microsoft Dynamics CRM allows for seamless integration with Office 365 and Power Automate, providing scalability and security, and mobile access. It supports data handling and business process automation, optimizing workflows for diverse needs. Users note improvements needed in user-friendliness, mobile integration, and cost-effectiveness for small businesses. While managing sales and opportunity effectively, some find the interface complex and integrations with other systems, including ERP, needing enhancement. Performance may be slow and require heavy customization, with demands for better integration documentation, more detailed profiles, enhanced AI capabilities, and faster support.

What are the essential features of Microsoft Dynamics CRM?

Integration with Microsoft Tools: Seamless with Office 365 and Power Automate.
Customization Capabilities: Adapts to meet specific business requirements.
User-Friendly Interface: Streamlined for managing sales and customer interactions.
Scalability: Supports business growth and changing demands.
Mobile Access: Allows use and management on mobile devices.

What benefits and ROI should users look for when evaluating Microsoft Dynamics CRM?

Enhanced Productivity: Streamlined processes lead to better efficiency.
Data-Driven Insights: Reporting features provide actionable analytics.
Improved Customer Engagement: Tracks and manages customer interactions effectively.
Security Features: Protects sensitive information with advanced security measures.
Business Process Automation: Optimizes workflows, reducing manual tasks.

Organizations in industries such as finance, retail, and manufacturing leverage Microsoft Dynamics CRM for analytics, marketing, and customer engagement. It's integrated into data management and team collaboration efforts, with some using custom integration for HR, IT ticketing systems, and project management. Limitations are found in UI customization and analytics capabilities in specific industries.

Microsoft

Sample Customers

Caratlane, Pykih, Buying Show, INTUO, WallyPark, Exploring Vacations, Raved, Forest, Ascendore, MagePlaza, Vacasa,

Metro Bank, Nissan, Pandora, Delta, Haynes International, City of London, Trek and many more market leaders.

Buyer's Guide

Freshsales vs. Microsoft Dynamics CRM

April 2026

Free Report: Freshsales vs. Microsoft Dynamics CRM

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