Freshservice vs VMWare Tanzu CloudHealth comparison

Freshworks and Broadcom are both solutions in the Cloud Management category. Freshworks is ranked #12 with an average rating of 8.3, while Broadcom is ranked #24 with an average rating of 7.0. Freshworks holds a 1.0% mindshare in CM, compared to Broadcom’s 1.8% mindshare. Additionally, 97% of Freshworks users are willing to recommend the solution, compared to 90% of Broadcom users who would recommend it.

Freshservice

Read 40 Freshservice reviews

4,141 Views
414 Comparison Views

97% willing to recommend

VMWare Tanzu CloudHealth

Read 10 VMWare Tanzu CloudHealth reviews

2,006 Views
1,103 Comparison Views

90% willing to recommend

Freshservice

VMWare Tanzu CloudHealth

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 17, 2024

Freshservice and VMware Tanzu CloudHealth compete in the IT service management and cloud management sphere. VMware Tanzu CloudHealth has an upper hand due to superior cloud cost management features.

Features: Freshservice offers ease of use, incident management, and integration capabilities. It supports ITIL implementations and provides a polished help desk setup with a mobile app, analytics, and asset tracking. VMware Tanzu CloudHealth delivers cloud cost management and transparency with performance optimization, offering visibility in multi-cloud environments.

Room for Improvement: Freshservice needs enhanced reporting customization, workflow configurability, and streamlined project management. Users also wish for better chat support and compatibility with Linux systems. VMware Tanzu CloudHealth requires deeper insights and better integration with Google Cloud Platform, alongside improvements in technical support and billing processes.

Ease of Deployment and Customer Service: Freshservice provides flexible deployment options involving public and private clouds and is noted for responsive customer service, though there are occasional support delays. VMware Tanzu CloudHealth is primarily cloud-deployed, offering satisfactory support but needing better communication and reliability.

Pricing and ROI: Freshservice is affordable with flexible licensing, yielding satisfactory ROI due to its IT service management capabilities. VMware Tanzu CloudHealth is more expensive but is valued for its pricing relative to cloud management solutions, offering ROI through cloud resource optimization.

To learn more, read our detailed Freshservice vs. VMWare Tanzu CloudHealth Report (Updated: March 2026).

Buyer's Guide

Freshservice vs. VMWare Tanzu CloudHealth

March 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Freshservice

Ranking in Cloud Management

12th

Average Rating

8.2

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Help Desk Software (5th), Project Management Software (10th), IT Asset Management (4th), IT Service Management (ITSM) (4th), Configuration Management Databases (5th), IT Alerting and Incident Management (8th), AI IT Support (3rd)

VMWare Tanzu CloudHealth

Ranking in Cloud Management

24th

Average Rating

8.4

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Cloud Cost Management (6th)

Mindshare comparison

As of March 2026, in the Cloud Management category, the mindshare of Freshservice is 1.0%, up from 0.4% compared to the previous year. The mindshare of VMWare Tanzu CloudHealth is 1.8%, down from 2.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Cloud Management Mindshare Distribution
Product	Mindshare (%)
Freshservice	1.0%
VMWare Tanzu CloudHealth	1.8%
Other	97.2%

Cloud Management

Featured Reviews

Raja Farrar

IT Service Delivery Manager at Symposiam

Automation and AI have transformed our service delivery and have made IT support faster and more efficient

I always keep up with Freshservice's roadmaps and new features. Freshservice has been very good at listening to feedback and adding those feature requests into their next iterations. I wish they would offer more granular data export options for utilizing in Power BI, along with predictive analytics for capacity planning and SLA breaches to enable more proactive support management and reduce firefighting. While the dashboards are effective, some users find custom reporting limited compared to ServiceNow or Jira. I would also appreciate deeper integrations, especially for niche apps requiring development coding work to enable advanced orchestration. Native integrations for DevOps pipelines such as GitHub Actions and Jenkins, along with stronger API flexibility for complex workflows, would enhance functionality. Although the CMDB and asset management are solid, they do lack advanced dependency mapping compared to other enterprise tools. My wishlist includes automated impact analysis for changes and improved visualization of asset relationships, enabling quicker resolutions from an agent's perspective when alerts come in. I acknowledge that Device42 may enhance this, but it is an extra cost beyond what we already pay. While Freddy AI is excellent for triage and suggestions, some users desire more proactive automation, such as predictive ticket routing based on historical patterns and AI-driven capacity forecasting. Lastly, the pricing tiers might seem rigid for mid-sized teams, so a more granular add-on option for features such as Device42 or pay-per-use for orchestration workflows could be beneficial.

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Cláudio Braga

AI Software Developer Engineer at IBM

Improves cloud cost control and accountability but could explore further enhancements

The most valuable features of this solution include the drive for accountability because we can allocate cloud costs back to specific business units or teams through showback and chargeback. Additionally, reduced waste is achieved because we can identify unused or underutilized resources and receive recommendations for resizing instances. VMWare Tanzu CloudHealth's unified dashboard helps streamline cloud management practices by unifying everything needed in one dashboard, such as metrics, instance workings, machines, and servers. All of this in just one dashboard is very helpful to improve agility and resolve issues, especially for the workloads. VMWare Tanzu CloudHealth helps manage compliance risks by preventing threats, stopping attacks, detecting threats, and securing workloads or endpoints where customers will be using the endpoints. The positive impact on my organization is substantial because we can reduce waste, optimize expenses, drive accountability, and secure the budget from unnecessary cloud costs.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution is very responsive with a 97% success rate in funneling customer tickets."

"It allows for customization and offers a broad feature set."

"Ability to scan barcodes and a great search feature."

"My advice for others looking into using Freshservice is that it is a very great tool, as it saves your time, your money, and your team efforts."

"We found the initial setup to be very simple."

"We have definitely seen a return on investment based on the use cases we have implemented."

"The most valuable features of Freshservice are the notifications, customization, and flexibility."

"We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system."

More Freshservice pros

"The product is easy to use in terms of monitoring all the environments. It works for multiple clouds."

"The solution is good for cloud cost management."

"VMWare Tanzu CloudHealth's unified dashboard helps streamline cloud management practices by unifying everything needed in one dashboard, such as metrics, instance workings, machines, and servers."

"It's stable. For report presentation, it's been fast."

"The solution is useful for cloud transparency and visibility in reports and dashboards that I have generated, especially the pre-populated dashboards."

"This solution is fast and very easy to understand, even if you are not a technician."

"We are able to create an internal price of the product that we can then sell to clients. We get the cost plan at a good discount and then resell it with a mark up to our enterprise-level clients. This flexibility in pricing is one of the solution's best features."

"The pricing is rather competitive right now."

More VMWare Tanzu CloudHealth pros

Cons

"Some of the ways that tasks are reported on and shown can be better. You can't see tasks in your regular ticket list view. You can't see a combo view of tasks and tickets. It is a little bit difficult to get a solid overview of your list of things to do. You can only see them in separate views, instead of one single view."

"We'd like to see a CMDB, a Configuration Management Database, in the future."

"The chat portal is not that great."

"Freshservice automation capabilities are improving the way we respond to a few customers. There is a bit of delay when we must respond to the customer."

"We haven't had any issues with the stability of Freshservice. However, we have had some issues with data imports, we have noticed that large amounts of data can get stuck. This is something that we haven't seen in other solutions."

"The most significant area for improvement is consistency across the different modules, as they are inconsistent. It makes me think the modules have different development teams with no consistent approach. From an end-user perspective, I can do certain operations in one module, such as instant management, but not in problem management, for example, and I don't see why that should be the case. It would be good to see more consistency in the development process."

"I think it would be great if the tool had another version that is more customizable. From what I remember, there were some limitations regarding the number of assets you could track. In a more robust version, the number of assets increases, but I think it would be better to have something more customizable for all versions, especially the most robust version. This would be great for larger customers."

"Asset management can definitely be improved because it doesn't pick up every single device on the network or every single piece of information."

More Freshservice cons

"The performance and accuracy of Cloud Health need to be improved."

"They should provide information or tools to tune the cloud resources according to the environment size."

"The Perspectives feature could be better."

"It would be helpful to have a mobile version or a tablet version, especially for people who are outside of the office."

"I would like to see better integration from CloudHealth to create easier setup and implementation."

"CloudHealth needs to start building out Turbonomics-types of features that help the customers who are using CloudHealth really understand everything down to the server level, the virtual machine level."

"The export features regarding CSV files and specifically around identifying savings plans have room for improvement, as well as the drill-down features for reservation utilization."

"If you are working with the OS you need help and other connectors to get more information."

More VMWare Tanzu CloudHealth cons

Pricing and Cost Advice

"One of the key benefits of Freshservice is license management. Asset management has the possibility to keep track of licenses and that's very useful. The price of the solution is very good."

"Freshservice price is competitive, it is not more than other solutions on the market."

"There are some additional costs but not that many. For example, we have unlimited assets, which is something for which we pay extra. We also paid for additional orchestration. I would rate it a three out of five in terms of pricing. They are right in the middle."

"We're basically paying about $100 USD per agent per month."

"Compared to other tools, Freshservice is affordable."

"The pricing information is on their website. It's my understanding that their Pro Plan, for example, is around $89/month."

"I don't think it's expensive for the US or some European markets. Still, when I used Freshservice in Mexico, some customers found it a bit pricey, especially considering the platform's features. I think the pricing is fair for use in the European market, but it might be perceived differently in Latin America."

"Freshservice is a fairly cheap solution. Though monthly payments can be made towards the licensing costs of the solution, my company prefers to make annual payments."

More Freshservice pricing and cost advice

"The pricing is competitive and while other products are good they are considerably more expensive."

"CloudHealth has a subscription-based model."

"I give the cost of the solution an eight out of ten."

"The licensing fees depend on how big the company is. If you are a larger company then you have a better contract with a better price. The price is different for a small company."

"There could be flexibility in pricing for the product."

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Top Industries

By visitors reading reviews

University

10%

Manufacturing Company

10%

Educational Organization

Computer Software Company

Financial Services Firm

13%

Computer Software Company

13%

Manufacturing Company

Performing Arts

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	24
Midsize Enterprise	5
Large Enterprise	15

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	2
Large Enterprise	5

Questions from the Community

What is your experience regarding pricing and costs for Freshservice?

I do not have any experience with pricing, setup costs, and licensing, as it was assigned to the infrastructure team.

See all answers

What needs improvement with Freshservice?

Freshservice has an AI agent that needs improvement for finding knowledge base articles. When issues or incidents are received in Freshservice, new users should be able to receive direct help from ...

See all answers

What is your primary use case for Freshservice?

Freshservice is used to redirect ticket handling and acknowledge tickets and incidents received. Tickets are redirected with their short description and subject line in Freshservice, which allows f...

See all answers

What needs improvement with CloudHealth?

I do not see any flaws in VMWare Tanzu CloudHealth. Everything is fine for me. The performance is acceptable, and the layout is acceptable. It is very user-friendly, and there is nothing that needs...

See all answers

What is your primary use case for CloudHealth?

This product was used for financial management in my company because I was working for a FinTech. VMWare Tanzu CloudHealth's use case is related to financial control and resource governance across ...

See all answers

What advice do you have for others considering CloudHealth?

VMWare Tanzu CloudHealth's analytics in understanding cloud usage trends and expense forecasts is normally more for marketing staff and analyzing production servers in my case, so I am not very exp...

See all answers

Comparisons

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Compared 17% of the time

Zendesk vs Freshservice

Compared 9% of the time

JIRA Service Management vs Freshservice

Compared 7% of the time

Device42 vs Freshservice

Compared 5% of the time

Samanage vs Freshservice

Compared 4% of the time

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Cloudability vs VMWare Tanzu CloudHealth

Compared 13% of the time

IBM Turbonomic vs VMWare Tanzu CloudHealth

Compared 8% of the time

Yuki Snowflake Optimization Platform vs VMWare Tanzu CloudHealth

Compared 6% of the time

Azure Cost Management vs VMWare Tanzu CloudHealth

Compared 5% of the time

CloudCheckr vs VMWare Tanzu CloudHealth

Compared 4% of the time

More VMWare Tanzu CloudHealth Competitors

Product Reports

Buyer's Guide

Freshservice

March 2026

Download Freshservice product report

Buyer's Guide

VMWare Tanzu CloudHealth

February 2026

Download VMWare Tanzu CloudHealth product report

Also Known As

Flint

Aria Cost powered by CloudHealth, CloudHealth

Overview

Freshservice is an intelligent, cloud-native service management solution. It provides efficiency and agility through AI to create a contextual and intelligent experience. The solution also empowers employees to work whenever and wherever they need to work. Freshservice powers integrations and workflows at the enterprise scale, building upon an open platform and marketplace with connectors and APIs that you can extend and customize.

Freshservice Features

Freshservice has many valuable key features. Some of the most useful ones include:

ITIL-aligned processes
Intelligent AI/ML capabilities
Advanced CSAT
Extensible platform
Self-service portal
Smart automations
Service catalog
Effective monitoring and alerting
Out-of-box analytics
Mobile app
Marketplace apps

Freshservice Benefits

There are many benefits to implementing Freshservice. Some of the biggest advantages the solution offers include:

Intelligent service management and customized workflows: Freshservice offers powered bots, automation, and orchestration to help you make management more efficient and gives you the ability to customize all workflows.

Fast time-to-value: Freshservice’s out-of-the-box features help you quickly deploy it and enable easier adoption, at scale.

Minimizes downtime: Freshservice prevents critical issues by identifying the right alerts, collaborating with context, and delivering an enhanced end-user experience.

Extensible: The solution is extensible and allows organizations to access enterprise-scale tools to customize, integrate, and automate business workflows.

Support: Freshservice has 24/7 support so your issues can be addressed around-the-clock.

Boosts productivity: The Freshservice solution helps improve employee productivity. It helps you prioritize work better with real-time custom dashboards.

Reviews from Real Users

Below are some reviews and helpful feedback written by PeerSpot users currently using the Freshservice solution.

A Senior Helpdesk at a non-profit says, “I like the workflow automation capabilities, where based upon certain actions, it will automatically go and route tickets to a particular person. It is fairly user-friendly.”

PeerSpot user Cesar Q., CIO at Grupo Kasto, mentions, “The analytics are very good. The solution offers very nice incident management. The overall functionality of the product is excellent. The change management is helpful. They have an agent that we installed in every single asset. We have the inventory for all assets automatically. Contract management is very valuable for us as an IT department, as we have the information for every single computer across the company. We are starting to use the project management aspects right now. We have different projects and we have all the information in the same solution, in the same place. It makes everything more centralized and easier to access. The user interface is very nice and the solution is easy to use. You don't need to be an expert in order to navigate around and use the product. You don't need to read a lot of manuals in order to figure everything out. It's pretty intuitive.”

A Network Analyst at a real estate/law firm shares, "We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system."

Freshworks

VMware Tanzu CloudHealth, formerly known as VMware Aria Cost Powered by CloudHealth, is a specialized cloud management platform tailored for Multi-Cloud Cost Optimization. It offers comprehensive visibility into cloud spending across various providers, enabling users to identify areas for optimization and make informed resource allocation decisions. With features like reserved instance management, resource rightsizing, and automated cost governance policies, it facilitates financial management for optimal cost efficiency. Beyond cost optimization, Tanzu CloudHealth enhances cloud operations through workload optimization and governance automation, catering to multi-cloud environments encompassing public, private, and hybrid clouds. Its primary focus remains on enabling organizations to effectively manage and reduce cloud expenditures while supporting operations across diverse cloud platforms.

Broadcom

Sample Customers

Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport

Pinterest, Dow Jones, RhythmOne, Ziff Davis, Acquia, Mentor Graphics, Lookout, Veracode, SwiftKey, Amtrak, Shi, Imgur, SumoLogic, NewsUK, Cloudera, Canvas

Buyer's Guide

Freshservice vs. VMWare Tanzu CloudHealth

March 2026

Free Report: Freshservice vs. VMWare Tanzu CloudHealth

Find out what your peers are saying about Freshservice vs. VMWare Tanzu CloudHealth and other solutions. Updated: March 2026.

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