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Google Chronicle Suite vs OpenText Enterprise Security Manager comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Mar 29, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.2
Users are still assessing ROI, finding potential value in cloud billing and comparing with DNIF for long-term impact.
Sentiment score
4.9
OpenText Enterprise Security Manager aids compliance and threat detection, though ROI clarity varies due to costs and licensing model.
I find that using ArcSight Enterprise Security Manager (ESM) provides a valuable return on investment as it serves as a single point of glass for logs and data analysis.
Cloud Security Archirect at IBM
 

Customer Service

Sentiment score
6.9
Google Chronicle Suite's customer service is generally positive, but some users note delays; recent staffing improvements are acknowledged.
Sentiment score
5.4
OpenText Enterprise Security Manager receives mixed reviews, with inconsistent technical support and reliance on self-resolution despite improvements.
We are a critical project for them at this moment, and they provide excellent service.
IT Security Engineer at Iberdrola S.A.
I have faced challenges with technical support from Sentinel, though Sentinel support is better than Google's, while Splunk support is also not that great.
Director at a consultancy with 10,001+ employees
They are slow, and the initial responses often require more information rather than providing helpful solutions.
Google Cloud Security Tech Lead - EMEA at Devoteam Management Consulting
I would rate the technical support of ArcSight Enterprise Security Manager (ESM) a nine as they are always available and responsive whenever we open a case.
Cloud Security Archirect at IBM
If I raise a P1 or P0 ticket, the response time is often delayed by four to eight hours.
Senior Security Engineer at Valuepoint Systems
 

Scalability Issues

Sentiment score
7.8
Google Chronicle Suite is praised for scalability, handling large data volumes efficiently on Google infrastructure, suitable for diverse needs.
Sentiment score
5.9
OpenText Enterprise Security Manager is adaptable but costly, with licensing concerns affecting budget forecasting despite user satisfaction.
In the cloud-native space, the problem is that if you require additional devices, you might have to work on custom applications.
Director at a consultancy with 10,001+ employees
I rate the scalability of Google Chronicle Suite as ten out of ten.
Google Cloud Security Tech Lead - EMEA at Devoteam Management Consulting
Google Chronicle Suite is very scalable, being a cloud-based solution.
IT Security Engineer at Iberdrola S.A.
It lacks some capabilities compared to other tools available in the market.
Senior Security Engineer at Valuepoint Systems
It is easy to scale, and I have not encountered any issues when we require more storage or deployment.
Cloud Security Archirect at IBM
 

Stability Issues

Sentiment score
7.9
Google Chronicle Suite is praised for reliability and stability, with minor issues in small POC environments but generally performs well.
Sentiment score
5.1
OpenText Enterprise Security Manager's stability varies by environment, requiring proper setup; recent patches improve performance but challenges persist.
I rate the stability of Google Chronicle Suite as a nine, as I have not encountered any stability issues.
Google Cloud Security Tech Lead - EMEA at Devoteam Management Consulting
I would rate the stability of ArcSight Enterprise Security Manager (ESM) a nine because I have not encountered significant issues, unlike other solutions that sometimes have database errors.
Cloud Security Archirect at IBM
The stability of ArcSight Enterprise Security Manager (ESM) is not very robust.
Senior Security Engineer at Valuepoint Systems
 

Room For Improvement

Google Chronicle Suite requires user-friendly enhancements in dashboard, API integration, log management, alerting, and threat intelligence features.
Users seek better reporting, UX, licensing, enhanced performance, integration, automation, AI advancements, and improved support and training.
The UI is the primary challenge in need of improvement.
Google Cloud Security Tech Lead - EMEA at Devoteam Management Consulting
Customization is vital where users can customize the alerts, dashboard, or content as per their needs. This is more required in Google Chronicle Suite, allowing analysts or engineers to create according to the organization.
Director at a consultancy with 10,001+ employees
The graphical user interface could be improved to enhance user experience.
Senior Solution Architect at Stichting Inlichtingenbureau
I would like to see the detection and response features included in the next release of ArcSight Enterprise Security Manager (ESM), as security orchestration and automation are increasingly important.
Cloud Security Archirect at IBM
The integration aspect of ArcSight Enterprise Security Manager (ESM) needs improvement.
Senior Security Engineer at Valuepoint Systems
 

Setup Cost

Google Chronicle offers flexible, competitive pricing but can become costly for larger businesses with additional platforms.
OpenText Enterprise Security Manager is considered costly, with varied licensing options, and negotiation advised for potential discounts.
It's neither expensive nor cheap, and I believe it is a justified price for the features offered.
Google Cloud Security Tech Lead - EMEA at Devoteam Management Consulting
Compared to a SIEM like Microsoft Sentinel, it is much more affordable.
Team Lead, Security Operations Center at Secureops
I experience Chronicle as less expensive and less complicated than Azure.
Senior Solution Architect at Stichting Inlichtingenbureau
ArcSight Enterprise Security Manager (ESM) is very cheap compared to other tools.
Senior Security Engineer at Valuepoint Systems
I would rate the pricing of ArcSight Enterprise Security Manager (ESM) around seven, as it varies based on features and demand, making it more affordable for larger organizations, while smaller ones might find it expensive.
Cloud Security Archirect at IBM
 

Valuable Features

Google Chronicle Suite excels in threat response, seamless integration, automation, and cost-effective data management for audits and compliance.
OpenText Enterprise Security Manager offers versatility, strong vendor support, effective event correlation, and user-friendly integration for enhanced security analysis.
They also combine their source solution into one product, allowing for out-of-the-box playbook creation and incident response.
Senior Security Consultant at RiverSafe Limited
The AI infused into the platform helps in investigations and rule creation.
Google Cloud Security Tech Lead - EMEA at Devoteam Management Consulting
It is also cost-effective, charged based on use per second rather than data volume.
Senior Solution Architect at Stichting Inlichtingenbureau
The log analysis feature is particularly valuable as it allows analysts to interpret intrusion-related logs efficiently.
Cloud Security Archirect at IBM
The ability to interpret data is highly valued.
Senior Security Engineer at Valuepoint Systems
 

Categories and Ranking

Google Chronicle Suite
Ranking in Security Information and Event Management (SIEM)
19th
Average Rating
7.8
Reviews Sentiment
7.0
Number of Reviews
16
Ranking in other categories
No ranking in other categories
OpenText Enterprise Securit...
Ranking in Security Information and Event Management (SIEM)
23rd
Average Rating
7.8
Reviews Sentiment
6.7
Number of Reviews
99
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of June 2026, in the Security Information and Event Management (SIEM) category, the mindshare of Google Chronicle Suite is 1.1%, down from 3.4% compared to the previous year. The mindshare of OpenText Enterprise Security Manager is 1.6%, up from 1.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Information and Event Management (SIEM) Mindshare Distribution
ProductMindshare (%)
Google Chronicle Suite1.1%
OpenText Enterprise Security Manager1.6%
Other97.3%
Security Information and Event Management (SIEM)
 

Featured Reviews

Viney Bhardwaj - PeerSpot reviewer
Director at a consultancy with 10,001+ employees
Has required significant customization but has supported threat pattern discovery and AI-driven analytics
The integration of Google Chronicle Suite with existing SIEM systems needs to be more mature, so some customization is required. With custom applications, it's quite difficult, and they need to work on this. The automated threat detection features in Google Chronicle Suite come with a lot of false positives and noise. They are new to the market and need to improve significantly. Customization is vital where users can customize the alerts, dashboard, or content as per their needs. This is more required in Google Chronicle Suite, allowing analysts or engineers to create according to the organization. They need to provide cheaper options for online versus offline log storage and improve retention and compression of the logs. Especially searching offline logs is a feature missing from most SIEM solutions nowadays.
SM
Cloud Security Archirect at IBM
Unified log analysis has strengthened incident detection and supports continuous attack simulation
I do not have any areas for improvement in ArcSight Enterprise Security Manager (ESM) as I have not delved deeply into it; overall, it is a good package. I would like to see the detection and response features included in the next release of ArcSight Enterprise Security Manager (ESM), as security orchestration and automation are increasingly important.
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Use our free recommendation engine to learn which Security Information and Event Management (SIEM) solutions are best for your needs.
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Comparison Review

VS
Manager, Enterprise Risk Consulting at a tech company with 1,001-5,000 employees
Jun 28, 2015
Qradar vs. ArcSight
Continuing with the SIEM posts we have done at Infosecnirvana, this post is a Head to head comparison of the two Industry leading SIEM products in the market – HP ArcSight and IBM QRadar Both the products have consistently been in the Gartner Leaders Quadrant. Both HP and IBM took over niche SIEM…
 

Top Industries

By visitors reading reviews
Financial Services Firm
13%
Manufacturing Company
13%
Computer Software Company
10%
Retailer
5%
Financial Services Firm
15%
Construction Company
11%
Marketing Services Firm
9%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise1
Large Enterprise6
By reviewers
Company SizeCount
Small Business37
Midsize Enterprise14
Large Enterprise59
 

Questions from the Community

What is your experience regarding pricing and costs for Google Chronicle Suite?
Our license is based on the size of the company with an all-you-can-eat model, considering storage capabilities per day. It's a flexible pay method.
What needs improvement with Google Chronicle Suite?
The integration of Google Chronicle Suite with existing SIEM systems needs to be more mature, so some customization is required. With custom applications, it's quite difficult, and they need to wor...
What is your primary use case for Google Chronicle Suite?
For nowadays, I'm mostly working with Microsoft Sentinel and Google Chronicle Suite. Splunk is very expensive and it has been acquired by Cisco, so Splunk is losing the market. Google Chronicle Sui...
Which is the best SIEM tool for a mid-sized financial services firm: Arcsight or Securonix?
In my market, a lot of financial companies had or have an ArcSight installation. Just because in former times it was pretty good. Now a lot of them are looking for a more effective solution due to ...
What is your experience regarding pricing and costs for ArcSight Enterprise Security Manager (ESM)?
I would rate the pricing of ArcSight Enterprise Security Manager (ESM) around seven, as it varies based on features and demand, making it more affordable for larger organizations, while smaller one...
What needs improvement with ArcSight Enterprise Security Manager (ESM)?
I do not have any areas for improvement in ArcSight Enterprise Security Manager (ESM) as I have not delved deeply into it; overall, it is a good package. I would like to see the detection and respo...
 

Also Known As

No data available
Micro Focus ArcSight, HPE ArcSight, ArcSight
 

Overview

 

Sample Customers

Information Not Available
Lake Health, U.S. Department of Health and Human Services, Bank AlJazira, Banca Intesa, and Obrela.
Find out what your peers are saying about Google Chronicle Suite vs. OpenText Enterprise Security Manager and other solutions. Updated: June 2026.
900,747 professionals have used our research since 2012.