Grafana Enterprise Stack vs ServiceNow IT Operations Management comparison

Why PeerSpot?

Grafana Labs and ServiceNow are both solutions in the IT Infrastructure Monitoring category. Grafana Labs is ranked #17 with an average rating of 8.6, while ServiceNow is ranked #16 with an average rating of 8.1. Grafana Labs holds a 0.7% mindshare in IM, compared to ServiceNow’s 1.0% mindshare. Additionally, 92% of Grafana Labs users are willing to recommend the solution, compared to 95% of ServiceNow users who would recommend it.

Grafana Enterprise Stack

Read 14 Grafana Enterprise Stack reviews

3,158 Views
3,126 Comparison Views

92% willing to recommend

ServiceNow IT Operations Ma...

Read 46 ServiceNow IT Operations Management reviews

9,711 Views
4,467 Comparison Views

95% willing to recommend

Grafana Enterprise Stack

ServiceNow IT Operations Ma...

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Oct 9, 2024

```html

ServiceNow IT Operations Management and Grafana Enterprise Stack compete in IT monitoring and management. Grafana Enterprise Stack seems to have an edge with its feature set, making it worth its higher cost, while ServiceNow is favored for its support and pricing.

Features: ServiceNow focuses on automated IT infrastructure management, incident resolution, and machine learning-driven predictive insights. Grafana offers robust data visualization, seamless integration with various data sources, and is ideal for performance analysis.

Room for Improvement: ServiceNow could enhance its data visualization tools, broaden integration capabilities, and simplify its machine learning models. Grafana might benefit from more intuitive setup processes, user-friendly interfaces, and better customer support features.

Ease of Deployment and Customer Service: ServiceNow provides structured deployment and comprehensive support. Grafana offers flexible deployment options but requires more expertise for optimal setup. ServiceNow excels in customer support, while Grafana is known for its flexibility.

Pricing and ROI: ServiceNow offers moderate setup costs, aligning with its ROI through predictive management features. Grafana commands a higher initial investment but is valued for superior feature sets and visualization capabilities, justifying the cost.

```

To learn more, read our detailed Grafana Enterprise Stack vs. ServiceNow IT Operations Management Report (Updated: November 2026).

Buyer's Guide

Grafana Enterprise Stack vs. ServiceNow IT Operations Management

November 2026

Download the complete report

Helped 920,929 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Grafana Enterprise Stack

Ranking in IT Infrastructure Monitoring

17th

Average Rating

8.4

Reviews Sentiment

6.1

Number of Reviews

Ranking in other categories

No ranking in other categories

ServiceNow IT Operations Ma...

Ranking in IT Infrastructure Monitoring

16th

Average Rating

8.2

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

Event Monitoring (5th), Cloud Management (17th), AIOps (4th)

Mindshare comparison

As of November 2026, in the IT Infrastructure Monitoring category, the mindshare of Grafana Enterprise Stack is 0.7%, down from 1.1% compared to the previous year. The mindshare of ServiceNow IT Operations Management is 1.0%, down from 2.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring Mindshare Distribution
Product	Mindshare (%)
ServiceNow IT Operations Management	1.0%
Grafana Enterprise Stack	0.7%
Other	98.3%

IT Infrastructure Monitoring

Featured Reviews

Rajan M

Test Lead at Calpine Group

Efficient monitoring and alerting enhance operational insights

With Grafana Enterprise Stack, we can identify issues that New Relic cannot help with. While New Relic requires purchase and supports frontend and backend components, Grafana Enterprise Stack helps identify where issues are occurring. When we need to deep dive into issues, we use New Relic to trace transactions and determine where maximum impact occurs, whether in core size, DB side, or frontend components that slow performance. We first evaluate with Grafana Enterprise Stack, then move to New Relic if we identify performance degradation, such as DB queries taking too much time. Grafana Enterprise Stack responds to queries within 6 to 12 hours. They contact users through email immediately when available. Similarly, New Relic follows the same pattern, responding immediately when requests are raised and resolving issues promptly.

Read full review

Abhay Bapnaa

Associate Vice President at AWL

Unified workflows have centralized ticketing and have provided real-time visibility across companies

ServiceNow IT Operations Management can be improved by focusing on adoption, as some companies still use other tools, and we had to onboard them initially, addressing challenges such as data migration and consistency, especially since we have 14,000 users in my group company utilizing this for multiple purposes, emphasizing workflows defined so that onboarding processes can be streamlined into a single tool. To improve ServiceNow IT Operations Management, I believe incorporating natural language processing is essential, allowing users to type queries such as 'I need this' and receive responses based on AI and data. Furthermore, enhancing analytics is crucial, as we have seven years of data providing a substantial history of past ITSM and non-ITSM business tickets that can help predict and reduce the volume of calls.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Compared to other packages, Grafana Enterprise Stack is user-friendly and easy to configure quickly."

"It is truly reliable."

"The ability to graph actual, live, or on-the-fly activity is valuable; it is an added value to work with Grafana Enterprise Stack and to display results or logs, which are huge in nature, in graphical characters."

"The tool's most valuable feature is real-time monitoring. It helps in securing the application or the node by allowing us to monitor and manage resource consumption during peak times. For instance, from 10 AM to 2 PM, we may experience high memory utilization. It helps us to solve these issues."

"Grafana's full observability stack, known as LGTM, is highly valuable."

"Grafana has enough features around dashboard management. It's got enough plugins to create your dashboards."

"It is very easy to deploy and integrate with any application or infrastructure layer."

"The most valuable features of Grafana for data visualization are its ability to create intuitive dashboards and its wide range of visualization options like graphs, charts, and tables."

More Grafana Enterprise Stack pros

"It is easy to use and simple to learn."

"ServiceNow IT Operations Management is beneficial for the discovery of all CIs in our environment."

"The solution is easy to use and has great orchestration and automation capabilities."

"The end-to-end ticketing process is most valuable in ServiceNow IT Operations Management because its notification feature is excellent in keeping all users informed on the next step compared to BMC. I also like that ServiceNow IT Operations Management is very user-friendly."

"ITOM communicates information about incidents and maintains them. It handles tickets change, manages service networks, and reduces IT service downtime for the organization."

"Their Event Management is very good."

"It is a very stable solution."

"I like the tool's CMBD connection with Discovery. The solution is also flexible."

More ServiceNow IT Operations Management pros

Cons

"The connection between metrics, logs, and traces could be improved. Currently, one needs to ingest labels and timestamps for them to be connected, however, drilling down sometimes takes time."

"If Grafana Enterprise Stack could display transaction queries in dashboard format similar to New Relic, it would provide more options and capabilities for users."

"In terms of what Grafana provides, it just provides the charting tools. Everything else is third-party."

"The connection between metrics, logs, and traces could be improved."

"Integrating AI capabilities for automated self-healing and reduced manual interventions would be valuable."

"Productivity has been improved with the use of Grafana Enterprise Stack, but cost savings or return on investment specifics are not clear."

"I have encountered occasional issues with false inputs or incorrect data in Grafana."

"The tool needs to show only fewer updates."

More Grafana Enterprise Stack cons

"ServiceNow IT Operations Management could do a little bit better with integrations. Integrating ServiceNow IT Operations Management with CMDB processes needs a little more work."

"ServiceNow IT Operations Management can be improved by focusing on adoption, as some companies still use other tools, and we had to onboard them initially, addressing challenges such as data migration and consistency, especially since we have 14,000 users in my group company utilizing this for multiple purposes, emphasizing workflows defined so that onboarding processes can be streamlined into a single tool."

"I advise others not to customize a lot while using the solution."

"Service Mapping is a time-consuming process. The time and effort versus the benefits are very difficult to articulate to customers."

"There are times the application has some performance issue, but it could be because of our network. There should be something done to resolve this."

"The solution’s licensing cost could be improved."

"An area for improvement for ServiceNow IT Operations Management is making service mapping and discovery easier for non-IP devices."

"There are not enough apps in the app store to expand functionality. There should be more made available."

More ServiceNow IT Operations Management cons

Pricing and Cost Advice

"I use the tool's free license."

"It is expensive. It is around 10 Euros per server per month."

"While not entirely sure, I believe the solution costs at least a million dollars annually."

"It is moderately expensive. The pricing itself and the licensing options are depending on the model and the customization."

"It has different subscription models."

"The price of ServiceNow IT Operations Management is expensive."

"The solution offers yearly licenses and a subscription model for add-on features."

"ServiceNow IT Operations Management is a costly solution. I'd rate the price at ten, on a scale from one to ten with one being the lowest and ten being the highest price. Some clients do have a problem with the price, but most find that the solution is worth the cost."

"We obtained discovery licenses at about seven dollars Australian per unit, which we found to be reasonable and competitive."

More ServiceNow IT Operations Management pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which IT Infrastructure Monitoring solutions are best for your needs.

See recommendations

920,929 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Energy/Utilities Company

13%

Manufacturing Company

12%

Financial Services Firm

11%

Comms Service Provider

Manufacturing Company

11%

Financial Services Firm

10%

Computer Software Company

Outsourcing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	1
Large Enterprise	7

By reviewers
Company Size	Count
Small Business	12
Midsize Enterprise	6
Large Enterprise	29

Questions from the Community

What needs improvement with Grafana Enterprise Stack?

I am trying to think about its advanced alerting features; we do not use it too much for that. We do get it to report through to our help desk system and if a threshold gets broken, then a ticket i...

See all answers

What is your primary use case for Grafana Enterprise Stack?

I have switched to a different suite, focusing on customer edge solutions that are mostly Fortinet. To manage it, I use Grafana Enterprise Stack and a whole bunch of tools that we wrote ourselves. ...

See all answers

What advice do you have for others considering Grafana Enterprise Stack?

We use Grafana Enterprise Stack in all of our clients. I rate this product an eight out of ten.

See all answers

What is your experience regarding pricing and costs for ServiceNow IT Operations Management?

Regarding pricing, while I initially felt the prices were high when we moved, I now see that it is reasonable considering that we are not just using an ITSM tool; we are improving processes and com...

See all answers

What needs improvement with ServiceNow IT Operations Management?

See all answers

What is your primary use case for ServiceNow IT Operations Management?

As an implementation expert and former CIO, I handled implementation from an IT best practice perspective for different companies.

See all answers

Comparisons

NetApp Data Infrastructure Insights vs Grafana Enterprise Stack

Compared 18% of the time

PRTG Network Monitor vs Grafana Enterprise Stack

Compared 8% of the time

AimBetter vs Grafana Enterprise Stack

Compared 7% of the time

LiveNX vs Grafana Enterprise Stack

Compared 4% of the time

Dell CloudIQ vs Grafana Enterprise Stack

Compared 2% of the time

More Grafana Enterprise Stack Competitors

OpsRamp vs ServiceNow IT Operations Management

Compared 4% of the time

Moogsoft vs ServiceNow IT Operations Management

Compared 3% of the time

ignio AIOps Platform vs ServiceNow IT Operations Management

Compared 3% of the time

IBM Turbonomic vs ServiceNow IT Operations Management

Compared 3% of the time

Splunk ITSI (IT Service Intelligence) vs ServiceNow IT Operations Management

Compared 3% of the time

More ServiceNow IT Operations Management Competitors

Product Reports

Buyer's Guide

Grafana Enterprise Stack

October 2026

Download Grafana Enterprise Stack product report

Buyer's Guide

ServiceNow IT Operations Management

October 2026

ServiceNow IT Operations Management report

Download ServiceNow IT Operations Management product report

Also Known As

No data available

ServiceNow ITOM

Overview

Grafana Enterprise Stack is a powerful tool for real-time data monitoring and visualization. With its flexible and scalable features, it is widely used for creating dashboards, analyzing metrics, and gaining insights into infrastructure, databases, and applications.

Its valuable features include powerful visualization capabilities, extensive data source integrations, customizable dashboards, a user-friendly interface, and a robust alerting system. Users appreciate its flexibility, scalability, and ability to integrate with different data sources, making it suitable for a wide range of industries and use cases.

Grafana Labs

ServiceNow IT Operations Management offers a scalable platform for managing IT infrastructure with features like discovery, dashboards, and service mapping. Ideal for incident, change, and problem management, it enhances operational efficiency and reduces IT service downtime.

ServiceNow IT Operations Management provides comprehensive solutions for consolidating events, automating workflows, and monitoring IT systems. Users utilize it for managing ticketing systems and conducting impact analysis through service mapping. The platform supports integrations with other modules, boosting efficiency with its intuitive interface. While highly functional, improvements in interface design and pricing are necessary, especially in integration with non-IP devices and cloud providers. Enhanced AI, machine learning, and discovery and monitoring functions are also needed.

What are the most important features?

Discovery: Automatically detects and maps IT infrastructure components.
Dashboard: Offers out-of-the-box reports through a user-friendly interface.
Service Mapping: Aids in assessing the impact of IT changes.
Event Management: Consolidates events for better management.
Orchestration: Streamlines automation processes to optimize workflows.

What benefits or ROI should be expected?

Scalability: Supports dynamic growth in IT operations.
Enhanced Efficiency: Improves workflow automation and event management.
Reduced Downtime: Minimizes service interruptions to maintain productivity.
Cost Reduction: Lowers operational costs by optimizing resources.

IT Operations Management by ServiceNow is widely implemented across industries like finance, healthcare, and manufacturing to optimize IT processes, enhance monitoring, and streamline infrastructure management. It is particularly effective in automating workflows and improving service reliability.

ServiceNow

Sample Customers

1. Uber 2. PayPal 3. eBay 4. Sony 5. Red Hat 6. IBM 7. Cisco 8. Adobe 9. Expedia 10. Booking.com 11. Airbnb 12. LinkedIn 13. Twitter 14. Netflix 15. Spotify 16. Pinterest 17. Slack 18. GitLab 19. Docker 20. Atlassian 21. Salesforce 22. Microsoft 23. Google 24. Amazon 25. Facebook 26. Apple 27. Intel 28. Oracle 29. SAP 30. VMware 31. HP 32. Dell

servicenow, TransAlta, NATS, Symantec

Buyer's Guide

Grafana Enterprise Stack vs. ServiceNow IT Operations Management

November 2026

Free Report: Grafana Enterprise Stack vs. ServiceNow IT Operations Management

Find out what your peers are saying about Grafana Enterprise Stack vs. ServiceNow IT Operations Management and other solutions. Updated: November 2026.

DOWNLOAD NOW

920,929 professionals have used our research since 2012.

See our Grafana Enterprise Stack vs. ServiceNow IT Operations Management report.

See our list of best IT Infrastructure Monitoring vendors.

We monitor all IT Infrastructure Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.