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HeadSpin vs New Relic comparison

HeadSpin and New Relic are both solutions in the Mobile APM category. HeadSpin is ranked #7, while New Relic is ranked #3 with an average rating of 7.8. HeadSpin holds a 0.3% mindshare in MA, compared to New Relic’s 27.0% mindshare. Additionally, 100% of HeadSpin users are willing to recommend the solution, compared to 94% of New Relic users who would recommend it.
HeadSpin
Read 6 HeadSpin reviews
  • 61 Views
  • 35 Comparison Views
100% willing to recommend
New Relic
Read 158 New Relic reviews
  • 3,802 Views
  • 3,004 Comparison Views
94% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Aug 13, 2024

New Relic and HeadSpin are tools in performance monitoring and optimization. New Relic is rated higher for its features and ease of deployment, while HeadSpin is noted for its ROI and pricing.

Features: New Relic offers monitoring and analytics capabilities, extensive integrations, and customizable dashboards. HeadSpin provides advanced mobile app testing, real-time data on performance issues, and a platform focused on mobile user experience.

Room for Improvement: New Relic could benefit from more intuitive navigation, reduced complexity in setup, and simplification of its feature set. HeadSpin needs better documentation, more responsive support, and refinement in usability to guide users effectively.

Ease of Deployment and Customer Service: New Relic is often remarked for its straightforward deployment and reliable customer service. HeadSpin has an efficient deployment process, but users desire faster customer service responses and more proactive support.

Pricing and ROI: New Relic, though higher in price, delivers good ROI due to its comprehensive features. HeadSpin is noted for competitive pricing and substantial ROI, particularly in mobile testing.

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Buyer's Guide
HeadSpin vs. New Relic
April 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

HeadSpin
Ranking in Mobile APM
7th
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
6
Ranking in other categories
Functional Testing Tools (30th), Mobile App Testing Tools (10th)
New Relic
Ranking in Mobile APM
3rd
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
158
Ranking in other categories
Application Performance Monitoring (APM) and Observability (4th), Network Monitoring Software (7th), IT Infrastructure Monitoring (6th), IT Operations Analytics (3rd), Cloud Monitoring Software (4th), AIOps (3rd)
 

Mindshare comparison

As of May 2025, in the Mobile APM category, the mindshare of HeadSpin is 0.3%, up from 0.3% compared to the previous year. The mindshare of New Relic is 27.0%, down from 27.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Mobile APM
 

Featured Reviews

Abhishek-Mehta - PeerSpot reviewer
An advanced platform that provides visibility into the performance in the real world and enables us to test AV content
There is definitely room for improvement in terms of marketing. Marketing is something that is not that great. If you look at some of the other companies in the space, they have a lot of published case studies and tested models. They make a lot of noise. They have got some of their best customers talking about them, which is where HeadSpin needs to work. They should automate their onboarding. A lot of things are still manual. They can create a video assistant or something like that to completely automate the entire process. There is a great scope to improve professional services. The time to deploy is quite long. They can increase and improve the scope of their professional services and set up automation through scripts. They do it at this stage, but they're very expensive. I would love to see them come up with project-based costing for companies that are startups or low on funds. Apart from these, they have been on top of the game in terms of features. I can't think of any other new set of features at this point in time because they're already on top in terms of innovation.
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Iqbal Khowaja - PeerSpot reviewer
Has a simple user interface and end-to-end monitoring and self-healing features
My organization uses many application performance management solutions, such as AppDynamics, New Relic APM, Splunk, and Datadog. I'm the CTO for the state of Hawaii, and across the board, different departments use different APM tools. I'm using the latest version of New Relic APM, but I cannot recall the exact version. My company has a dozen engineers using and monitoring New Relic APM. I'd tell anyone planning to use New Relic APM that it has to fit what you have. For example, most of my company's payload is in AWS, and the tool has adopters and features that CloudWatch cannot provide. Still, New Relic APM can, so you should do a demo or trial run first and see if it's a tool that'll help you with end-to-end monitoring. New Relic APM is working well for my company, so an excellent way to start is to do a trial run to see how the tool works out for your current applications. My rating for the tool is nine out of ten because my experience with it has been great. New Relic also worked closely with my company and has always been upfront on what's available and what's not. My company is a New Relic APM customer.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable features of the product are the performance parameters it gives us."
"The most valuable feature is that this is the first connected intelligence all-in-one platform."
"It has an interesting feature called AV box testing. A lot of companies that are in the OTT segment don't really understand what their streaming is like. They can't test for streaming quality. There are restrictions where you cannot simulate live streaming. For example, on Netflix, you can't simulate how a movie is being streamed on a remote device. That's why HeadSpin has got this AV box testing feature. It is a patented feature. They send an AV box to your location, and you can test live streaming, which is something that no other company does."
"The technical support is really helpful because we can set up direct calls with them if we want to. We can use Zoom or Google Meet to interact with them directly, and if there is an issue in our system, they will help us by reproducing the issue in their machines and trying to figure out a solution. The support is really smooth, and we like that they're very supportive."
"The initial setup of HeadSpin was very easy and user-friendly. It was easy to configure and write a script."
"The most valuable feature of HeadSpin it's the integration with other solutions. It is great. I can search for an element or do a quick debugging on the application right on HeadSpin. It's very useful."
"The stability of New Relic APM is very good."
"The best feature of New Relic is its simple look and feel, making it easier to use than other tools."
"We use it for monitoring, identifying when services go down, or when they are outside of what we would consider normal operations."
"It gives insights to non-technical people about what technical issues are most important, how much it impacts customers, and potentially, where we should be targeting our development teams when they have time."
"It is a one stop shop and integrated with PagerDuty seamlessly. The solution is pretty self-contained."
"The solution is scalable, and it is easy because all the documentation is available."
"The initial setup is straightforward. It is easy to track and easy to follow."
"It is stable and scalable."
More New Relic pros
 

Cons

"HeadSpin could improve on the user interface because it is very poor. The checks that are done on the iOS devices are very difficult, but for Android, it runs great. For all iOS devices, the user interface and how it interacts with the device are very poor."
"Sometimes, devices go offline and some features are not functioning on some devices, specifically on iOS."
"They should automate their onboarding. A lot of things are still manual. They can create a video assistant or something like that to completely automate the entire process."
"Support and pricing could be improved."
"HeadSpin needs to improve the hardware. With the mobile, the battery life reduces and must be continuously charged."
"If you want to do some testing or check the devices manually or check the application in a particular device manually, it is really laggy. That's a disappointment because sometimes we would like to do manual testing when our local devices are not available."
"New Relic APM could improve error debugging and the correlation with the logs. We are receiving some alerts or alarms but we need to correlate with the error log, but it is difficult if it is more than seven months retention period, it is hard to trace. We need this especially for getting historical information."
"It is a serious tool and requires a lot of time invested in order to understand how it works."
"Email alert customization is limited; it cannot be tailored much, which makes the system more rigid than optimal."
"The customization of the start and end time is kind of cool."
"Compared to their competitors, they are missing some features at the moment."
"The solution could improve by having more network monitoring features, such as for all the infrastructure."
"The price needs improvement."
"They should bring the pricing down to be more competitive."
More New Relic cons
 

Pricing and Cost Advice

"It has a yearly license. There is no other option. It is expensive. There are a lot of other cheaper players in the market, but it is like a Mercedes. You pay an extra premium for it, but you get the benefits. I would love to see them come up with project-based costing. Companies that are low on funds or new-age can do with pricing that is easily digestible. They can give them a pricing model for three months. They can provide a startup package."
"I believe the licensing cost is cheap because it's a total solution, hardware, license and software."
"It's not cheap, but there are a few different packages and different prices for enterprises with different product versions."
"We have a yearly license for 16 devices."
"They gave us aggressive discounts when they were brought in for the first time, but they have also kept them for the year-on-year renewals, which has been absolutely fine."
"The pricing model is a little confusing for beginners. They find it a little expensive, and if you are using it already, then that is not good."
"Cost is significant with a lot of extras."
"The price of New Relic APM could be less expensive. We are using the New Relic APM pro account and it is more costly. When compared to competitors the solution's pricing should be much more realistic."
"There is a picture which goes to your browser and it monitors requests from other users. However, it's impossible to use now because the price is very high. The feature is very nice, but I tried it during the trial period, and the current price makes it impossible to use."
"This is an expensive tool."
"The product is neither cheap nor expensive, and I believe that it is a competitively-priced tool."
"I rate the product price a five on a scale of one to ten, where one means cheap, and ten means very expensive."
More New Relic pricing and cost advice
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Top Industries

By visitors reading reviews
Financial Services Firm
17%
Computer Software Company
15%
Manufacturing Company
14%
Real Estate/Law Firm
6%
Educational Organization
45%
Computer Software Company
9%
Financial Services Firm
8%
Manufacturing Company
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

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Earn 20 points
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
See all answers
What do you like most about New Relic Insights?
The product's initial setup phase was very easy.
See all answers
What needs improvement with New Relic Insights?
Email alert customization is limited; it cannot be tailored much, which makes the system more rigid than optimal. The handling of logs from integration tools is not as advanced compared to other to...
See all answers
 

Comparisons

Perfecto vs HeadSpin Logo
Perfecto vs HeadSpin
Compared 62% of the time
BrowserStack vs HeadSpin Logo
BrowserStack vs HeadSpin
Compared 38% of the time
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Dynatrace vs New Relic Logo
Dynatrace vs New Relic
Compared 12% of the time
Elastic Observability vs New Relic Logo
Elastic Observability vs New Relic
Compared 11% of the time
Datadog vs New Relic Logo
Datadog vs New Relic
Compared 9% of the time
Splunk AppDynamics vs New Relic Logo
Splunk AppDynamics vs New Relic
Compared 6% of the time
Azure Monitor vs New Relic Logo
Azure Monitor vs New Relic
Compared 5% of the time
More New Relic Competitors
 

Product Reports

Buyer's Guide
HeadSpin
May 2025
HeadSpin reportDownload HeadSpin product report
Buyer's Guide
New Relic
May 2025
New Relic reportDownload New Relic product report
 

Also Known As

No data available
New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
 

Overview

Headspin is a data science-driven Mobile APM platform that leverages an AI platform to combine global device infrastructure, test automation, machine learning-driven performance, and quality of experience analytics. HeadSpin was founded to answer the demand for a global testing, performance monitoring, and quality of experience (QoE) management platform to assist businesses in ensuring optimal digital experiences across mobile, audio, online, and video delivery channels.

Headspin facilitates seamless collaboration between product managers, SREs, developers, QA/release engineers, and support staff to:

  • Quicken development times using intelligent automation in test and production.
  • Optimize digital performance across devices, networks, and apps.
  • Automate insights discovery with practical, context-aware AI and analytics.

Headspin Features

Headspin has many valuable key features. Some of the most useful ones include:

  • Global device infrastructure allows end-to-end monitoring and testing with thousands of devices in numerous locations on real carrier and WiFi networks around the world. SDK is not required.
  • Test automation and APIs integrate into CI/CD workflows to enable functional and performance testing pre and post release. Support for all testing frameworks.
  • Performance, QoE, and machine learning automatically expose issues and points to underlying root causes across all layers of the stack, from quantifying audio/video quality of experience to code and packet visibility.
  • Insights-to-actions delivers regression and aggregation insights throughout the digital experience lifecycle. These insights take you from planning and development to troubleticketing and operations. Trending, alerts, and analytics.

More features include:

  • Hosted Device Cloud
  • On-prem Device Appliance
  • Performance & Experience Analytics
  • Professional Services & Support
  • Education, Certification & Training

Headspin Benefits

There are many benefits to implementing Headspin. Some of the biggest advantages the solution offers include:

  • Use data science to identify problems and root cause analysis
  • Empower QA and DevOps teams with data science insights and test automation
  • Global teams can work together using remote access
  • Capture performance and UX issues

Reviews from Real Users

Headspin stands out among its competitors for a number of reasons. Some of these include its easy setup, scalability, and robust customer support. PeerSpot users take note of the advantages of these features in their reviews:

Abhishek M., Associate Vice President at Onnivation, notes, “A lot of companies that are using other solutions do not get access to the kind of metrics that HeadSpin captures…HeadSpin is highly advanced. It has got all the performance structures to provide visibility into how my app is performing in the real world. It also helps to identify the gaps.”

Shiba S., Automation Engineer at GlobalLogic India, writes, “The technical support is really helpful because we can set up direct calls with them if we want to…They support multiple devices. Plus, they support distribution testing.”

HeadSpin

New Relic is a powerful tool for optimizing web pages, tracking user behavior, and monitoring application performance. It helps detect anomalies, generate metrics, and create dashboards for synthetics monitoring, container workloads, stress tests, and more.

New Relic provides organizations with comprehensive insights into APIs, infrastructure, and scalability. It supports mobile and web applications with features like java tracking, health maps, customizable dashboards, and drill-downs. Users benefit from its easy initial setup, accurate alerts, UI monitoring, error tracking, and traceability. New Relic supports multiple ecosystems with straightforward pricing and new feature introductions, offering end-to-end monitoring, thorough data analysis, and effective problem resolution.

What are New Relic's most important features?
  • Java Tracking: Efficiently monitor Java applications.
  • Infrastructure Monitoring: Comprehensive overview of infrastructure health.
  • APM: In-depth application performance monitoring.
  • Tight Integration: Seamless integration across different system layers.
  • Health Maps: Visual representation of system health.
  • Customizable Dashboards: Personalized data display and insights.
  • Drill-Downs: Detailed analysis at multiple levels.
What benefits and ROI should users look for in reviews?
  • Application Insights: Detailed understanding of application performance.
  • Accurate Alerts: Immediate notifications for issues.
  • Traceability: Enhanced end-to-end traceability for problem resolution.
  • Scalability: Accommodation of growing infrastructure.
  • Flexible Query Design: Adaptable search and analysis functionality.
  • Reliable Performance: Consistent application monitoring and upkeep.

New Relic is leveraged in industries such as e-commerce, finance, and technology. It helps monitor web traffic, evaluate load balancing, and ensure applications meet performance standards. Companies use it for stress tests, container-based workloads, API monitoring, and infrastructure management. Its integration capabilities are valuable for maintaining performance and scalability across diverse ecosystems, aiding in thorough data analysis and problem resolution.

New Relic
 

Sample Customers

Zynga, Tinder, Pinterest, Akamai, Microsoft, Airbnb, Jam City, TMobile, Mozilla, CNN, Cognizant, Yahoo!, ebay, Quora, Walmart, Kohls, Telstra
World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Buyer's Guide
HeadSpin vs. New Relic
April 2025
Free Report: HeadSpin vs. New Relic
Find out what your peers are saying about HeadSpin vs. New Relic and other solutions. Updated: April 2025.
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