HeadSpin vs New Relic comparison

HeadSpin and New Relic are both solutions in the Mobile APM category. HeadSpin is ranked #7, while New Relic is ranked #2 with an average rating of 8.2. HeadSpin holds a 4.6% mindshare in MA, compared to New Relic’s 22.2% mindshare. Additionally, 100% of HeadSpin users are willing to recommend the solution, compared to 94% of New Relic users who would recommend it.

HeadSpin

Read 6 HeadSpin reviews

1,838 Views
423 Comparison Views

100% willing to recommend

New Relic

Read 176 New Relic reviews

24,526 Views
2,943 Comparison Views

94% willing to recommend

HeadSpin

New Relic

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Executive SummaryUpdated on Aug 13, 2024

New Relic and HeadSpin are tools in performance monitoring and optimization. New Relic is rated higher for its features and ease of deployment, while HeadSpin is noted for its ROI and pricing.

Features: New Relic offers monitoring and analytics capabilities, extensive integrations, and customizable dashboards. HeadSpin provides advanced mobile app testing, real-time data on performance issues, and a platform focused on mobile user experience.

Room for Improvement: New Relic could benefit from more intuitive navigation, reduced complexity in setup, and simplification of its feature set. HeadSpin needs better documentation, more responsive support, and refinement in usability to guide users effectively.

Ease of Deployment and Customer Service: New Relic is often remarked for its straightforward deployment and reliable customer service. HeadSpin has an efficient deployment process, but users desire faster customer service responses and more proactive support.

Pricing and ROI: New Relic, though higher in price, delivers good ROI due to its comprehensive features. HeadSpin is noted for competitive pricing and substantial ROI, particularly in mobile testing.

To learn more, read our detailed HeadSpin vs. New Relic Report (Updated: June 2026).

Buyer's Guide

HeadSpin vs. New Relic

June 2026

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Helped 908,800 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

HeadSpin

Ranking in Mobile APM

7th

Average Rating

8.0

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Functional Testing Tools (35th), Mobile App Testing Tools (9th)

New Relic

Ranking in Mobile APM

2nd

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

176

Ranking in other categories

Application Performance Monitoring (APM) and Observability (4th), Network Monitoring Software (9th), IT Infrastructure Monitoring (9th), IT Operations Analytics (3rd), Cloud Monitoring Software (3rd), AIOps (4th)

Mindshare comparison

As of August 2026, in the Mobile APM category, the mindshare of HeadSpin is 4.6%, up from 0.5% compared to the previous year. The mindshare of New Relic is 22.2%, down from 27.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Mobile APM Mindshare Distribution
Product	Mindshare (%)
New Relic	22.2%
HeadSpin	4.6%
Other	73.2%

Mobile APM

Featured Reviews

Saorabh Singh

Senior Manager - QA at Games24x7

It fulfills everything from automation to manual performance

The most valuable features of the product are the performance parameters it gives us, as well as the seamless connectivity with our automation suites. I am also pleased with the continuous enhancements made to HeadSpin. There have been many features added since we started using the product, and all of them are useful.

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BasilJiji

System engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The technical support is really helpful because we can set up direct calls with them if we want to. We can use Zoom or Google Meet to interact with them directly, and if there is an issue in our system, they will help us by reproducing the issue in their machines and trying to figure out a solution. The support is really smooth, and we like that they're very supportive."

"The initial setup of HeadSpin was very easy and user-friendly, and it was easy to configure and write a script to achieve the desired outcome."

"It has an interesting feature called AV box testing. A lot of companies that are in the OTT segment don't really understand what their streaming is like. They can't test for streaming quality. There are restrictions where you cannot simulate live streaming. For example, on Netflix, you can't simulate how a movie is being streamed on a remote device. That's why HeadSpin has got this AV box testing feature. It is a patented feature. They send an AV box to your location, and you can test live streaming, which is something that no other company does."

"HeadSpin is highly advanced; it has got all the performance structures to provide visibility into how my app is performing in the real world and helps to identify the gaps."

"Large companies and enterprises are using this product."

"The most valuable features of the product are the performance parameters it gives us."

"The most valuable feature of HeadSpin it's the integration with other solutions; it is great, and I can search for an element or do a quick debugging on the application right on HeadSpin, which is very useful."

"The most valuable feature is that this is the first connected intelligence all-in-one platform."

More HeadSpin pros

"The most valuable feature is New Relic Insights, and our customers are happy with the dashboard and the data that it displays and the correlation between the components."

"The most valuable feature for us is the ability to see what is going on with the apps on our web server."

"The solution makes it very easy to have a holistic view."

"Their technical support is pretty good and responsive. We have a real good relationship with them."

"The APM feature is highly valuable as it can record session hosts, usage, and diagnose customer behaviors."

"New Relic has changed the way we are dealing with application problems."

"The scalability of New Relic APM is good; we have not had any issue with scalability when we use different types of loads, and it worked very well."

"From the perspective of effort and time taken while identifying issues and resolution, we have gained a lot."

More New Relic pros

Cons

"There is a great scope to improve professional services; the time to deploy is quite long, and while they can set up automation through scripts at this stage, they are very expensive."

"Support and pricing could be improved."

"If you want to do some testing or check the devices manually or check the application in a particular device manually, it is really laggy. That's a disappointment because sometimes we would like to do manual testing when our local devices are not available."

"HeadSpin needs to improve the hardware. With the mobile, the battery life reduces and must be continuously charged."

"HeadSpin could improve on the user interface because it is very poor. The checks that are done on the iOS devices are very difficult, but for Android, it runs great. For all iOS devices, the user interface and how it interacts with the device are very poor."

"They should automate their onboarding. A lot of things are still manual. They can create a video assistant or something like that to completely automate the entire process."

"HeadSpin could improve on the user interface because it is very poor."

"Sometimes, devices go offline and some features are not functioning on some devices, specifically on iOS."

"Internally, we have a solution that’s better than Insights to provide us analysis of that data."

"New Relic is very slow, and the app is a bit frustrating to use, which is something that has been happening a lot in the past year. During the last six months, I have noticed that it has become extremely laggy."

"There are certain scenarios where I feel additional functionalities could enhance New Relic, such as gaining more data about calls."

"If they added the monitoring to the ops-server side, it would be better."

"Data Dog captures the entire session and then provides it as a video player path, which gives more insight into what the user was doing. It's pretty impressive. New Relic does that, yet it only captures using a couple of screenshots, which is not very detailed since you are unable to see the entire user flow."

"In Alert History, while you can see the trending in response time by Request Queuing, .NER CLR and Database, if you had the ability to see which transaction type was the slowest during the timeframe when the critical error occurred by displaying the info within the same “tool tip” hover window which currently gives me the time per request and number of transactions, i.e., if it had the additional correlation information of “StatusCode/403” which you can get from the Events Errors hover."

"The APIs could be better. I would also like more APIs and features to integrate with streaming solutions, like Kinesis or Kafka."

"There are some 5 minutes interruptions that we don't know where they come from, 24x7 confirmed the web was ok so it must be the tool."

More New Relic cons

Pricing and Cost Advice

"I believe the licensing cost is cheap because it's a total solution, hardware, license and software."

"It's not cheap, but there are a few different packages and different prices for enterprises with different product versions."

"It has a yearly license. There is no other option. It is expensive. There are a lot of other cheaper players in the market, but it is like a Mercedes. You pay an extra premium for it, but you get the benefits. I would love to see them come up with project-based costing. Companies that are low on funds or new-age can do with pricing that is easily digestible. They can give them a pricing model for three months. They can provide a startup package."

"We have a yearly license for 16 devices."

"The price was one of the reasons we chose this solution."

"The pricing and licensing are too high."

"If I remember it correctly, the pricing was based on the core, and the monthly subscription used to cost us $1,500 or $2,000. We had pre-prod and production services. Costing was different for pre-prod and production. For pre-prod, it was 40% less than the production service cost. It was a combined package."

"The pricing is fine."

"The pricing is okay comparatively their competitors. The only concern was whether it should be purchased on demand or bring your own license, and which way passes some savings onto the end customers."

"The solution is quite expensive. It costs around $5,000 a month. There aren't any additional costs above that."

"I think it's overpriced for the technical support that we get. We spent over 1,00,000 USD a year."

"The new licensing model is great, as we pay for what we use (in computational units). However, the pricing is expensive compared to other tools."

More New Relic pricing and cost advice

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Top Industries

By visitors reading reviews

Construction Company

14%

Manufacturing Company

13%

Computer Software Company

10%

Outsourcing Company

10%

Financial Services Firm

14%

Outsourcing Company

Manufacturing Company

Construction Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	52
Large Enterprise	79

Questions from the Community

What is your experience regarding pricing and costs for HeadSpin?

HeadSpin definitely helps us cut costs because earlier, when we owned devices, our testing cost for each project was around thirteen thousand dollars per month. After starting to use HeadSpin, the ...

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What needs improvement with HeadSpin?

There are several areas where HeadSpin can be improved. One major feature that is problematic for us is the iOS experience; we often receive complaints from our team that device interaction on iOS ...

See all answers

What is your primary use case for HeadSpin?

HeadSpin is used for different kinds of testing including automated testing, manual testing, and performance testing. It can be used for different device brands; for example, testing on Samsung dev...

See all answers

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

See all answers

What needs improvement with New Relic Insights?

I find New Relic to be somewhat expensive. Our team shares logins, contrasting with other applications where individual team accounts are standard. Pricing is a primary concern since New Relic can ...

See all answers

What is your primary use case for New Relic Insights?

As an Application Monitoring Engineer, my primary responsibilities include ensuring the uptime of services, managing infrastructure, and monitoring transactions. I use New Relic to set up incidents...

See all answers

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Compared 4% of the time

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Product Reports

Buyer's Guide

HeadSpin

July 2026

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Buyer's Guide

New Relic

July 2026

Download New Relic product report

Also Known As

No data available

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Overview

HeadSpin offers integrated performance testing with automation, providing an all-in-one platform to enhance app diagnostics and user experience across devices.

HeadSpin is an advanced tool for testing applications on Android and iOS, supporting automated, manual, and performance assessments. It enables quick debugging and integration with other tools for element searches. ERP report-based insights help management make strategic decisions. Users find its remote testing capabilities beneficial, reducing reliance on local devices, with options for cloud or on-premises deployment. However, there are feedback areas, such as improved code coverage reporting, better support and pricing for web applications, and addressing iOS interface issues. Hardware enhancements like mini-computers could improve performance, especially with tvOS Wi-Fi challenges during multi-region testing.

What are HeadSpin's key features?

Performance Parameters: Offers robust testing features for live streaming quality via the AV box.
Automation Integration: Seamlessly connects with automation suites to streamline workflows.
ERP Insights: Provides detailed report-based insights for informed management decisions.
User-Friendly Documentation: Comprehensive guides that support ease of use and efficient onboarding.
Remote Testing: Enables testing across multiple devices without relying on local physical devices.

What benefits should users expect?

Enhanced Debugging: Quick identification and resolution of app issues through effective testing.
Strategic Decision Making: Leverages detailed reporting to enhance management's strategic planning.
Flexibility: Offers both cloud and on-premises deployment options to suit different operational needs.
Reduced Infrastructure Costs: Diminishes dependence on physical testing devices, cutting expenses.

In industries such as telecom and tech, HeadSpin's remote device testing and real-life simulation capabilities improve app reliability and performance. Developers and QA teams benefit from its comprehensive diagnostics, allowing for efficient debugging and improved end-user experiences. Its flexible deployment offers enhanced adaptability across different environments, addressing diverse requirements effectively.

HeadSpin

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

New Relic

Sample Customers

Zynga, Tinder, Pinterest, Akamai, Microsoft, Airbnb, Jam City, TMobile, Mozilla, CNN, Cognizant, Yahoo!, ebay, Quora, Walmart, Kohls, Telstra

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Buyer's Guide

HeadSpin vs. New Relic

June 2026

Free Report: HeadSpin vs. New Relic

Find out what your peers are saying about HeadSpin vs. New Relic and other solutions. Updated: June 2026.

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