New Relic and HeadSpin are tools in performance monitoring and optimization. New Relic is rated higher for its features and ease of deployment, while HeadSpin is noted for its ROI and pricing.
Features: New Relic offers monitoring and analytics capabilities, extensive integrations, and customizable dashboards. HeadSpin provides advanced mobile app testing, real-time data on performance issues, and a platform focused on mobile user experience.
Room for Improvement: New Relic could benefit from more intuitive navigation, reduced complexity in setup, and simplification of its feature set. HeadSpin needs better documentation, more responsive support, and refinement in usability to guide users effectively.
Ease of Deployment and Customer Service: New Relic is often remarked for its straightforward deployment and reliable customer service. HeadSpin has an efficient deployment process, but users desire faster customer service responses and more proactive support.
Pricing and ROI: New Relic, though higher in price, delivers good ROI due to its comprehensive features. HeadSpin is noted for competitive pricing and substantial ROI, particularly in mobile testing.
| Product | Market Share (%) |
|---|---|
| New Relic | 26.3% |
| HeadSpin | 1.6% |
| Other | 72.1% |
| Company Size | Count |
|---|---|
| Small Business | 65 |
| Midsize Enterprise | 50 |
| Large Enterprise | 71 |
Headspin is a data science-driven Mobile APM platform that leverages an AI platform to combine global device infrastructure, test automation, machine learning-driven performance, and quality of experience analytics. HeadSpin was founded to answer the demand for a global testing, performance monitoring, and quality of experience (QoE) management platform to assist businesses in ensuring optimal digital experiences across mobile, audio, online, and video delivery channels.
Headspin facilitates seamless collaboration between product managers, SREs, developers, QA/release engineers, and support staff to:
Headspin Features
Headspin has many valuable key features. Some of the most useful ones include:
More features include:
Headspin Benefits
There are many benefits to implementing Headspin. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Headspin stands out among its competitors for a number of reasons. Some of these include its easy setup, scalability, and robust customer support. PeerSpot users take note of the advantages of these features in their reviews:
Abhishek M., Associate Vice President at Onnivation, notes, “A lot of companies that are using other solutions do not get access to the kind of metrics that HeadSpin captures…HeadSpin is highly advanced. It has got all the performance structures to provide visibility into how my app is performing in the real world. It also helps to identify the gaps.”
Shiba S., Automation Engineer at GlobalLogic India, writes, “The technical support is really helpful because we can set up direct calls with them if we want to…They support multiple devices. Plus, they support distribution testing.”
New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.
New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.
What are New Relic's most important features?In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.
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