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ServiceNow Cloud Observability vs Snyk comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 11, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ServiceNow Cloud Observability
Ranking in Application Performance Monitoring (APM) and Observability
38th
Average Rating
7.6
Reviews Sentiment
6.9
Number of Reviews
4
Ranking in other categories
No ranking in other categories
Snyk
Ranking in Application Performance Monitoring (APM) and Observability
17th
Average Rating
8.2
Reviews Sentiment
7.4
Number of Reviews
50
Ranking in other categories
Application Security Tools (7th), Static Application Security Testing (SAST) (9th), GRC (4th), Cloud Management (12th), Vulnerability Management (15th), Container Security (6th), Software Composition Analysis (SCA) (2nd), Software Development Analytics (2nd), Cloud Security Posture Management (CSPM) (13th), DevSecOps (3rd), Application Security Posture Management (ASPM) (2nd), AI Security (11th)
 

Mindshare comparison

As of February 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of ServiceNow Cloud Observability is 0.7%, up from 0.4% compared to the previous year. The mindshare of Snyk is 1.1%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Market Share Distribution
ProductMarket Share (%)
Snyk1.1%
ServiceNow Cloud Observability0.7%
Other98.2%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

VinayKumar16 - PeerSpot reviewer
Senior DeliveryManager at ITC Infotech
Provides ease of use in areas like analytics and reporting
The feature of the tool that is more impactful for cloud performance stems from the area revolving around analytics and reporting. It is an easy-to-use tool. There is something known as performance analytics within ServiceNow that offers complete analytics, which offers end-to-end analytics along with the KPI metrics with what we have in place and so on. With the aforementioned aspects of the tool, I think we should be able to create a dashboard according to the operations view called the operation dashboard view, specifically for C-level executives.
Abhishek-Goyal - PeerSpot reviewer
Software Engineer at a computer software company with 11-50 employees
Improves security posture by actively reducing critical vulnerabilities and guiding remediation
Snyk's main features include open-source vulnerability scanning, code security, container security, infrastructure as code security, risk-based prioritization, development-first integration, continuous monitoring and alerting, automation, and remediation. The best features I appreciate are the vulnerability checking, vulnerability scanning, and code security capabilities, as Snyk scans all open-source dependencies for known vulnerabilities and helps with license compliance for open-source components. Snyk integrates into IDEs, allowing issues to be caught as they appear in the code dynamically and prioritizes risk while providing remediation advice. Snyk provides actionable remediation advice on where vulnerabilities can exist and where code security is compromised, automatically scanning everything and providing timely alerts. Snyk has positively impacted my organization by improving the security posture across all software repositories, resulting in fewer critical vulnerabilities, more confidence in overall product security, and faster security compliance for project clients. Snyk has helped reduce vulnerabilities significantly. Initially, the repository had 17 to 31 critical and high vulnerabilities, but Snyk has helped manage them down to just five vulnerabilities, which are now lower and not high or critical.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"To a certain extent, it is possible to save on the costs of the product."
"The solution Lightstep/ServiceNow has a couple of pretty advanced functionalities to help us investigate a deviation and help the development teams have better observability in the environment using distributed and complex services."
"The ability to create a stream based on different parameters, operation name, service name, URL, tags, and URI part, is one valuable feature."
"The UI is very intuitive."
"I am impressed with the product's security vulnerability detection. My peers in security are praising the tool for its accuracy to detect security vulnerabilities. The product is very easy to onboard. It doesn't require a lot of preparation or prerequisites. It's a bit of a plug-and-play as long as you're using a package manager or for example, you are using a GitHub repository. And that is an advantage for this tool because developers don't want to add more tools to what they're currently using."
"Snyk has positively impacted my organization by improving the security posture across all software repositories, resulting in fewer critical vulnerabilities, more confidence in overall product security, and faster security compliance for project clients."
"Snyk has positively impacted my organization by improving the security posture across all software repositories, resulting in fewer critical vulnerabilities, more confidence in overall product security, and faster security compliance for project clients."
"The most valuable features include enriched information around the vulnerabilities for better triaging, in terms of the vulnerability layer origin and vulnerability tree."
"Snyk provides a lot of information on vulnerabilities, the packages being used, and their dependencies, giving good insight into the security of those packages."
"It is a stable solution. Stability-wise, I rate the solution a ten out of ten."
"The most important feature of Snyk is its cost-effectiveness compared to other solutions such as Check Point."
"It is easy for developers to use. The documentation is clear as well as the APIs are good and easily readable. It's a good solution overall."
 

Cons

"The design of this solution is not very intuitive and probably could come with more friendly tips for beginners."
"In terms of licensing, users would want the product to offer them the ability to tailor the tasks offered in the solution to suit their needs."
"The dashboard and graphics must be improved."
"The support team could be better. Because of the different versions of different tactics of integrating reactive code base, the documentation is not very clear if someone has to be onboard. I would rate the documentation of Lightstep a five out of ten. It could need improvement."
"We've also had technical issues with blocking newly introduced vulnerabilities in PRs and that was creating a lot of extra work for developers in trying to close and reopen the PR to get rid of some areas. We ended up having to disable that feature altogether because it wasn't really working for us and it was actually slowing down developer velocity."
"Snyk has several limitations, including issues with Gradle, NPM, and Xcode, and trouble with AutoPR."
"The tool should provide more flexibility and guidance to help us fix the top vulnerabilities before we go into production."
"Because Snyk has so many integrations and so many things it can do, it's hard to really understand all of them and to get that information to each team that needs it... If there were more self-service, perhaps tutorials or overviews for new teams or developers, so that they could click through and see things themselves, that would help."
"The solution could improve the reports. They have been working on improving the reports but more work could be done."
"It can be improved from the reporting perspective and scanning perspective. They can also improve it on the UI front."
"Although Snyk is strong, sometimes it flags vulnerabilities that are not reachable, not exploitable, and not relevant to a project."
"We were using Microsoft Docker images. It was reporting some vulnerabilities, but we were not able to figure out the fix for them. It was reporting some vulnerabilities in the Docker images given by Microsoft, which were out of our control. That was the only limitation. Otherwise, it was good."
 

Pricing and Cost Advice

"The product is expensive. I rate the tool's pricing model an eight out of ten."
"I would rate the pricing of Snyk at two. I'm currently using the free version, which the company offers before buying the full version. So, the price is affordable, especially for an enterprise."
"Despite Snyk's coverage, scalability, reliability, and stability, it is available at a very competitive price."
"Snyk is a premium-priced product, so it's kind of expensive. The big con that I find frustrating is when a company charges extra for single sign-on (SSO) into their SaaS app. Snyk is one of the few that I'm willing to pay that add-on charge, but generally I disqualify products that charge an extra fee to do integrated authentication to our identity provider, like Okta or some other SSO. That is a big negative. We had to pay extra for that. That little annoyance aside, it is expensive. You get a lot out of it, but you're paying for that premium."
"The license model is based on the number of contributing developers. Snyk is expensive, for a startup company will most likely use the community edition, while larger companies will buy the licensed version. The price of Snyk is more than other SLA tools."
"Compared to Veracode, Snyk is definitely a cheaper tool."
"The pricing is acceptable, especially for enterprises. I don't think it's too much of a concern for our customers. Something like $99 per user is reasonable when the stakes are high."
"Snyk is an expensive solution."
"I didn't think the price was that great, but it wasn't that bad, either. I'd rate their pricing as average in the market."
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Top Industries

By visitors reading reviews
Financial Services Firm
16%
Manufacturing Company
12%
Computer Software Company
9%
Retailer
7%
Financial Services Firm
14%
Computer Software Company
11%
Manufacturing Company
10%
Comms Service Provider
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business21
Midsize Enterprise9
Large Enterprise21
 

Questions from the Community

What needs improvement with LightStep?
There are a lot of workflows and connectors. In terms of licensing, users would want the product to offer them the ability to tailor the tasks offered in the solution to suit their needs.
What is your primary use case for LightStep?
I use the solution in my company since it has multiple tenants available. Basically, what happens in business is that you have a hybrid setup model, and for that, you extensively use a cloud platfo...
What advice do you have for others considering LightStep?
I recommend the product to others. I rate the tool an eight out of ten.
How does Snyk compare with SonarQube?
Snyk does a great job identifying and reducing vulnerabilities. This solution is fully automated and monitors 24/7 to find any issues reported on the internet. It will store dependencies that you a...
What do you like most about Snyk?
The most effective feature in securing project dependencies stems from its ability to highlight security vulnerabilities.
What needs improvement with Snyk?
There are a lot of false positives that need to be identified and separated. The inclusion of AI to remove false positives would be beneficial. So far, I've not seen any AI features to enhance vuln...
 

Also Known As

LightStep
Fugue, Snyk AppRisk
 

Overview

 

Sample Customers

InVision, Twilio, Lyft, Yext, DigitalOcean,
StartApp, Segment, Skyscanner, DigitalOcean, Comic Relief
Find out what your peers are saying about ServiceNow Cloud Observability vs. Snyk and other solutions. Updated: February 2026.
881,733 professionals have used our research since 2012.