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HPE OneSphere vs ServiceNow IT Operations Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

HPE OneSphere
Ranking in Cloud Management
44th
Average Rating
8.0
Reviews Sentiment
7.8
Number of Reviews
2
Ranking in other categories
No ranking in other categories
ServiceNow IT Operations Ma...
Ranking in Cloud Management
9th
Average Rating
8.2
Reviews Sentiment
6.5
Number of Reviews
46
Ranking in other categories
Event Monitoring (1st), IT Infrastructure Monitoring (10th), AIOps (3rd)
 

Mindshare comparison

As of June 2026, in the Cloud Management category, the mindshare of HPE OneSphere is 1.6%, up from 0.5% compared to the previous year. The mindshare of ServiceNow IT Operations Management is 1.5%, down from 1.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Management Mindshare Distribution
ProductMindshare (%)
ServiceNow IT Operations Management1.5%
HPE OneSphere1.6%
Other96.9%
Cloud Management
 

Featured Reviews

it_user781113 - PeerSpot reviewer
Solutions Engineer at Data Strategy
Worked right the first time out-of-the-box; we were provisioning to AWS within 10 minutes
Ironically, most of the features that we might have wanted to see were already introduced in the product announcement today, from what we saw in the beta, which was kind of cool. You can't come to market unless you have Azure support, and Azure was all over every slide we saw, so that was pretty cool. A couple of things that I did see, there are a couple of security features that need to be enhanced. It is way too easy to provision a VM onto a public cloud, wide open to everybody. So, there are a couple of issues there. We are obviously going to talk with the product teams and the architects about some of those things; a handful of things here and there. Most of the things we were looking for were already included. Things that we had requested a month ago, we are now seeing them here: Azure Stack integration and the OneView integration. These were the things we were saying, "Hey, if these were there, it would be really cool. We could use this." All of a sudden, "Oh hey, guess what is going to be at launch?" I am very eager to get my hands on the next version of this product, and to see what may or may not be missing.
reviewer2755671 - PeerSpot reviewer
Solution architect at a tech vendor with 10,001+ employees
Significant enhancement in operations with powerful discovery and analytics, yet pricing structure poses challenges
ServiceNow IT Operations Management provides out-of-the-box dashboards. Along with the dashboard, it also provides the Operations Workspace, which is very useful for operations teams. There is a functionality called Performance Analytics, which we are also using to develop some dashboards for the senior leadership and operations team where they can perform trend analysis of alerts and events happening across the infrastructure and application landscape. These dashboards are really useful here. ServiceNow IT Operations Management's biggest plus point is that it is a platform. ITOM is just one module that ServiceNow IT Operations Management offers, but they provide seamless integration of ITOM with their other modules such as ITSM, where we can leverage the AIs for discovery, perform impact analysis, which essentially helps to enhance the overall IT operations and reduce the downtime and MTTR.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"With all the time and investment in all the competitive products, still it makes them not even a competitor anymore, with how this works."
"OneSphere being a SaaS platform, you do not have to deal with those issues, it is in quickly and you can begin utilizing it right away."
"Provides everything in one solution."
"Before that, if a switch went down, we'd get 600 tickets; now, we get only one."
"With this solution, operational costs will be reduced, your maintenance cost will be reduced when you use the item model, you will deliver a fast solution to the customers, and if something happens on the server-side or router-side, it will be immediately caught."
"The auto remediation feature has been most valuable. They have also introduced an AOP feature of ServiceNow that we are keen to explore."
"The most valuable features of ServiceNow IT Operations Management are ease of use, intuitive design, and ease of management, and it's based on IT practices which are good."
"ServiceNow IT Operations Management's biggest plus point is that it is a platform, and they provide seamless integration of ITOM with their other modules such as ITSM, where we can leverage the AIs for discovery, perform impact analysis, which essentially helps to enhance the overall IT operations and reduce the downtime and MTTR."
"The way this solution has helped us is that it improved our communication."
"The most valuable features of the solution are discovery, cloud governance, event management, and service mapping."
 

Cons

"A couple of things that I did see, there are a couple of security features that need to be enhanced."
"We are looking to be able to set a hard budget for the workspaces or projects."
"The vendor support rates between five to six because it takes a lot of time to get issues resolved, whether minor or major. For minor issues, the team takes a month's time to provide a fix."
"ServiceNow IT Operations Management is very expensive. The list price is around $40 per node per month for the high-end, all-inclusive version."
"I advise others not to customize a lot while using the solution."
"The setup and deployment could be simplified, and the pricing could improve."
"Service mapping is pretty limited."
"The solution's licensing model is a bit complicated. It should be simple and easy for people to understand."
"In providing for customers, I think that the cost of ServiceNow is quite high."
"The out-of-the-box reporting feature has room for the improvement, it can be make more user friendly as other tools."
 

Pricing and Cost Advice

Information not available
"While not entirely sure, I believe the solution costs at least a million dollars annually."
"My customers pay for the ServiceNow IT Operations Management license annually. I'd rate the pricing based on value. ServiceNow IT Operations Management is a premium product as it has better features than competitors."
"This solution offers good value but comes at a very high premium. Pricing could be reduced by 10 to 20%."
"The price of ServiceNow IT Operations Management is expensive."
"It is expensive. It is around 10 Euros per server per month."
"It is moderately expensive. The pricing itself and the licensing options are depending on the model and the customization."
"There are additional costs, you have to pay more for everything."
"I would rate the product's pricing a five out of ten since there are vendors who are cheaper."
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Top Industries

By visitors reading reviews
No data available
Manufacturing Company
12%
Financial Services Firm
11%
Computer Software Company
8%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise6
Large Enterprise29
 

Questions from the Community

Ask a question
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What is your experience regarding pricing and costs for ServiceNow IT Operations Management?
Regarding pricing, while I initially felt the prices were high when we moved, I now see that it is reasonable considering that we are not just using an ITSM tool; we are improving processes and com...
What needs improvement with ServiceNow IT Operations Management?
ServiceNow IT Operations Management can be improved by focusing on adoption, as some companies still use other tools, and we had to onboard them initially, addressing challenges such as data migrat...
What is your primary use case for ServiceNow IT Operations Management?
As an implementation expert and former CIO, I handled implementation from an IT best practice perspective for different companies.
 

Also Known As

No data available
ServiceNow ITOM
 

Overview

 

Sample Customers

Land O’Lakes
servicenow, TransAlta, NATS, Symantec
Find out what your peers are saying about HPE OneSphere vs. ServiceNow IT Operations Management and other solutions. Updated: June 2026.
900,644 professionals have used our research since 2012.