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HPE OneView vs ServiceNow IT Operations Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

HPE OneView
Ranking in IT Infrastructure Monitoring
21st
Average Rating
8.0
Reviews Sentiment
7.4
Number of Reviews
82
Ranking in other categories
No ranking in other categories
ServiceNow IT Operations Ma...
Ranking in IT Infrastructure Monitoring
10th
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
40
Ranking in other categories
Event Monitoring (1st), Cloud Management (9th), AIOps (4th)
 

Mindshare comparison

As of April 2025, in the IT Infrastructure Monitoring category, the mindshare of HPE OneView is 1.4%, down from 1.7% compared to the previous year. The mindshare of ServiceNow IT Operations Management is 2.3%, down from 2.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring
 

Featured Reviews

Trevor Watkins - PeerSpot reviewer
Provides firmware compliance and the ability to connect to iPO
I've been involved in various upgrades. It's pretty easy to set up with vCenter. We just push out an appliance template in vCenter. We run ours on virtual servers. Deployment can be done by just one person. The number of people needed for maintenance will depend on your server inventory. If you have more than 100 servers, you will need three to five people. If you have 500 to 1,000 servers, you will need a team of 10 to 20 people.
RichardG - PeerSpot reviewer
Effortlessly blends management systems for comprehensive infrastructure insight
ServiceNow IT Operations Management brought together Intune and SCCM or MECM really well. It provided out-of-the-box integrations, requiring only minimal effort, typically a couple of days, to massage those systems into a seamless operation. Additionally, the performance analytics of ServiceNow was especially beneficial for setting thresholds, aggregating, and correlating infrastructure data.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"​The stability is very good. I have never had an issue with it over the three years that I have been using it."
"HPE OneView allows me to monitor access and check the health of the infrastructure in a single console."
"The remote support automatically logs service calls and support cases with HPE, which is really good."
"Easy to add servers and get them monitored and manageable."
"​It is very stable. We have had no downtime nor issues in approximately a year. ​"
"Provides the strongest support for automation."
"OneView provides a single console, which is manageable without physical access."
"Just the ability to provision the servers with storage and network everything within one interface, not having to go into multiple interfaces to provision those pieces."
"The way this solution has helped us is that it improved our communication."
"I like the tool's CMBD connection with Discovery. The solution is also flexible."
"From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database."
"The solution allows you to subscribe to the features you need and utilize CMDB, ITSM, and discovery on the same platform."
"ServiceNow IT Operations Management is a stable product."
"I like the solution mostly for CMDB discovery."
"The auto remediation feature has been most valuable. They have also introduced an AOP feature of ServiceNow that we are keen to explore."
"The end-to-end ticketing process is most valuable in ServiceNow IT Operations Management because its notification feature is excellent in keeping all users informed on the next step compared to BMC. I also like that ServiceNow IT Operations Management is very user-friendly."
 

Cons

"The logs are not proper."
"They can improve reporting and provide more customized reports. Currently, reporting is a bit limited. It can be complex to learn and manage for beginners. Because of my experience, I find it comfortable to manage, which might not be the case with beginners. It would be good if they can make it a little bit easier to understand. They can provide a more graphical view of connectivity and other things. Their technical support can also be improved."
"I think HPE could make more user-friendly interfaces, exclude Java and move to an HTML5 platform, make more detailed documentation, and lower the price."
"The main problem that we run into, as far as stability goes, is when something loses its profile. Sometimes it requires jumping through a number of "hoops" to really get it back."
"It needs more reporting capabilities."
"I believe the prices of HPE OneView should be reduced, as it is quite expensive."
"​I have to chop it up into smaller parts, because I have an installation in Europe and it covers the whole world. That is not so good. They need to be more localized, so I am going to chop it up into smaller bits.​"
"The interface is a bit bland. It does its job, but it could have a better interface."
"There is room for improvement in service mapping within ServiceNow ITOM. When we have more time, we'll look to extend that and apply it to business-critical services like email."
"Lacks the ability to do its own monitoring."
"There are some limitations with Discovery; some areas are not available in the installation. I would like the solution to be able to discover more devices. That will remove the need to have multiple tools."
"Enhancing automation-related solutions, such as Wi-Fi, porting, machinery, and product automation would help to achieve better operational outcomes."
"ServiceNow IT Operations Management could do a little bit better with integrations. Integrating ServiceNow IT Operations Management with CMDB processes needs a little more work."
"Service mapping is pretty limited."
"The service discovery tool should include HR automations that automatically remove an employee who is leaving."
"There is room for improvement in the stability of ServiceNow."
 

Pricing and Cost Advice

"When it comes to the government, money is never an issue, so it was excellent in terms of the HPE OneView licensing cost. Hitachi was cheaper, but I'd rate HPE OneView cost-wise as eight out of ten."
"HPE could lower the price."
"I feel the product's price falls a bit on the higher side."
"HPE had some other solutions, but they were actually quite expensive to buy. So, when OneView came along, it was kind of reasonable in terms of price for licenses, etc."
"I would rate the cost as six out of ten."
"​Use it. It is free."
"Synergy does not require iLO licenses but servers and enclosures must be purchased."
"This license cost for OneView was $3,000 USD."
"It has different subscription models."
"The solution offers yearly licenses and a subscription model for add-on features."
"ServiceNow IT Operations Management is a costly solution. I'd rate the price at ten, on a scale from one to ten with one being the lowest and ten being the highest price. Some clients do have a problem with the price, but most find that the solution is worth the cost."
"It is moderately expensive. The pricing itself and the licensing options are depending on the model and the customization."
"While not entirely sure, I believe the solution costs at least a million dollars annually."
"The solution is costly compared to the products offered by its competitors."
"We obtained discovery licenses at about seven dollars Australian per unit, which we found to be reasonable and competitive."
"The cost of ServiceNow is much higher."
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Top Industries

By visitors reading reviews
Computer Software Company
15%
Financial Services Firm
13%
Manufacturing Company
8%
Healthcare Company
7%
Financial Services Firm
16%
Computer Software Company
13%
Manufacturing Company
11%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about HPE OneView?
The most valuable features of HPE OneView are environment monitoring, the ease of firmware upgrade, and the ability to manage all the servers and the infrastructure from one team.
What needs improvement with HPE OneView?
The product does not work well. The logs are not proper.
What is your primary use case for HPE OneView?
HPE OneView is a management interface to manage hardware in a VMware environment. It is used for managing different servers and pushing out the firmware and operating software. I use HPE OneView fo...
What do you like most about ServiceNow IT Operations Management?
From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database.
What is your experience regarding pricing and costs for ServiceNow IT Operations Management?
We obtained discovery licenses at about seven dollars Australian per unit, which we found to be reasonable and competitive. The pricing model offers scaling where not everything consumes a license ...
What needs improvement with ServiceNow IT Operations Management?
There is room for improvement in service mapping within ServiceNow ITOM. When we have more time, we'll look to extend that and apply it to business-critical services like email.
 

Also Known As

HP OneView
ServiceNow ITOM
 

Overview

 

Sample Customers

Asante, ITS Nordics, Columbus Communications, Mansfield Oil
servicenow, TransAlta, NATS, Symantec
Find out what your peers are saying about HPE OneView vs. ServiceNow IT Operations Management and other solutions. Updated: March 2025.
845,589 professionals have used our research since 2012.