

HPE OneView and ServiceNow IT Operations Management compete in IT infrastructure management. HPE OneView appears to have a slight advantage due to its effective automation and integration with HPE hardware, despite some weaknesses in monitoring non-HPE equipment.
Features: HPE OneView focuses on automation and centralized management, simplifying IT operations. Users find it effective in handling both new and legacy environments, performing tasks like VLAN addition and firmware updates efficiently. Its integration with HPE hardware provides robust management capabilities across servers, storage, and networks. ServiceNow IT Operations Management is noted for its comprehensive monitoring and reporting capabilities over various IT environments. Users appreciate its ease of use and straightforward integration with other ServiceNow systems, driving significant process automation and efficiency.
Room for Improvement: HPE OneView could benefit from enhanced cloud integration and monitoring for non-HPE equipment, in addition to improved support for older systems. Users also suggest better customization for monitoring and report generation. ServiceNow IT Operations Management might improve by expanding its range of discovery patterns and monitoring capabilities. Users also seek competitive pricing and better licensing clarity, alongside enhanced integration with third-party tools and improved AI and ML features.
Ease of Deployment and Customer Service: HPE OneView is primarily for on-premises deployment with varied user feedback on technical support, ranging from responsive to less knowledgeable. ServiceNow IT Operations Management supports flexible deployment across public, private, and hybrid clouds. While deployment support is usually positive, there's room to improve in swiftly resolving complex issues.
Pricing and ROI: HPE OneView is viewed as cost-effective, with a free version and additional costs for certain licensing options. Users note significant ROI through time savings in hardware management. ServiceNow IT Operations Management is regarded as expensive, though its extensive features often justify the cost, especially when integrated with other ServiceNow modules. Despite the higher price, some users see long-term value in enterprise service management.
It reduced staffing needs from four full-time staff to fewer due to automation.
The customer service and support have been responsive.
I would give the quality of HPE OneView's technical support an eight out of ten rating, indicating good customer service and support in my opinion.
The technical support for HPE OneView rates as an 8 on a scale from 1 to 10, where 1 is the worst and 10 is the best.
They respond promptly when we call to open a ticket.
For minor issues, the team takes a month's time to provide a fix.
The response time of technical support could be improved.
HPE OneView is highly scalable, especially useful for organizations with large infrastructures.
HPE OneView is a scalable solution since you can integrate any number of servers based on your license.
Scalability is fine as we can add Synergy frames and extend many frames as needed.
ServiceNow ITOM scales very well to small and medium businesses.
It integrates with every single tool, even external tools.
The stability of the blades is concerning; we have frequent issues with blades having memory or power issues.
HPE OneView is a stable solution that works efficiently.
It supports unified monitoring effectively but may have areas for enhancement.
Since it is a Platform as a Service (PaaS) or Software as a Service (SaaS) solution, I consider the stability to be very high, rating it ten out of ten.
It helps us create custom dashboards and provides excellent search functionality where we can search for any issues or errors that have occurred and take corrective action before it impacts the users.
All while benefiting from a single tool, single maintenance, and reduced license costs.
The upgrade process is lengthy, requiring careful planning as we cannot match ESXi versions without aligning OneView first, leading to delays.
I believe the prices of HPE OneView should be reduced, as it is quite expensive.
From the dashboard and reporting perspective, HPE OneView could be improved by having multiple modules rather than just a single customization option.
Enhancing analytics is crucial, as we have seven years of data providing a substantial history of past ITSM and non-ITSM business tickets that can help predict and reduce the volume of calls.
A more streamlined configuration process tailored to use cases and industry would be beneficial.
It provides many out-of-the-box functionalities along with customization options.
Customers need to pay a substantial amount for the licenses, especially when monitoring a large number of servers and storages.
Our main concern is managing expenses related to the VMware licensing model which affects blade usage.
The pricing model offers scaling where not everything consumes a license equally, providing more value across different business areas.
ServiceNow's pricing is expensive.
It is definitely high-priced compared to other products available in the same domain in the market.
I can monitor everything in one view, which has significantly improved operational efficiency for us.
The ease of management with HPE OneView is excellent.
One of the best features of HPE OneView is that you get a complete architecture with a single click.
The performance analytics of ServiceNow was especially beneficial for setting thresholds, aggregating, and correlating infrastructure data.
ServiceNow IT Operations Management influences ITSM processes by automating them and aiding in detecting and resolving IT issues to improve performance, reliability, and uptime.
They provide seamless integration of ITOM with their other modules such as ITSM, where we can leverage the AIs for discovery, perform impact analysis, which essentially helps to enhance the overall IT operations and reduce the downtime and MTTR.
| Product | Mindshare (%) |
|---|---|
| ServiceNow IT Operations Management | 1.2% |
| HPE OneView | 1.1% |
| Other | 97.7% |

| Company Size | Count |
|---|---|
| Small Business | 22 |
| Midsize Enterprise | 15 |
| Large Enterprise | 51 |
| Company Size | Count |
|---|---|
| Small Business | 12 |
| Midsize Enterprise | 6 |
| Large Enterprise | 29 |
HPE OneView offers a centralized platform for managing IT infrastructure with ease, emphasizing automation and reducing errors. Its integrated approach provides users unified control over storage, compute, and network management.
HPE OneView delivers comprehensive infrastructure visibility and effective monitoring through a user-friendly interface. Automation, real-time alerts, and quick server deployment enhance operational efficiency. Seamless integration and profile templates further streamline workflows. Despite its strengths, some users seek improved navigation, faster response times, and extended platform support. Enhanced reporting and support for older hardware models are desirable.
What key features make HPE OneView valuable?Companies leverage HPE OneView across sectors such as finance, telecom, and government, utilizing its capabilities for unified monitoring, management, and configuration. It's implemented on-premises and as a hybrid cloud management interface, supporting environments like Synergy and VMware. By integrating with virtualization platforms, it advances hardware, firmware, and network management efficiency, significantly reducing manual processes.
ServiceNow IT Operations Management offers a scalable platform for managing IT infrastructure with features like discovery, dashboards, and service mapping. Ideal for incident, change, and problem management, it enhances operational efficiency and reduces IT service downtime.
ServiceNow IT Operations Management provides comprehensive solutions for consolidating events, automating workflows, and monitoring IT systems. Users utilize it for managing ticketing systems and conducting impact analysis through service mapping. The platform supports integrations with other modules, boosting efficiency with its intuitive interface. While highly functional, improvements in interface design and pricing are necessary, especially in integration with non-IP devices and cloud providers. Enhanced AI, machine learning, and discovery and monitoring functions are also needed.
What are the most important features?IT Operations Management by ServiceNow is widely implemented across industries like finance, healthcare, and manufacturing to optimize IT processes, enhance monitoring, and streamline infrastructure management. It is particularly effective in automating workflows and improving service reliability.
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