Pega Platform and IBM Business Automation Workflow compete in the enterprise-level business process management category. Pega appears to have the upper hand due to its no-code development and rapid prototyping combined with a broader feature set, while IBM is noted for integration and process automation strength.
Features: Pega Platform features rapid prototype capabilities, cloud support, and robust case management, supported by a unified architecture that ensures configurability and flexibility. Its no-code approach is designed for fast development cycles. IBM Business Automation Workflow excels in process modeling and integration capabilities, proving beneficial for enterprises focusing on extensive automation.
Room for Improvement: Pega could enhance its cloud availability and simplify UI alterations, as some users find it complex with a steep learning curve. Better integration capabilities and a streamlined upgrade process are desired. IBM Business Automation Workflow could improve its interface intuitiveness and integration with external systems. Pricing and customization flexibility are also areas needing attention.
Ease of Deployment and Customer Service: Pega Platform offers versatile deployment options on-premises and across various cloud environments, though customer service gets mixed reviews on responsiveness. IBM Business Automation Workflow is strong in on-premises deployment environments, with good technical support but room for quicker issue resolution.
Pricing and ROI: Pega's pricing is considered high, especially for small to medium enterprises, yet it offers substantial ROI due to improved process efficiencies. IBM Business Automation Workflow also has a high pricing model with structured licensing, but provides significant ROI, particularly when implemented in complex enterprise-level scenarios. Both have premium pricing yet offer significant returns.
Initially performed manually, workflows now provide a better user experience and increased efficiency.
IBM provides long-term support and maintains a traditionally good customer-vendor relationship.
If the solution is readily available to IBM support team, they provide it instantly.
The technical support from Pega is very low, rating a one or two out of ten.
I never needed support from the platform standpoint, but if additional features are required, we have regular meetings with the product team for feedback.
Pega's technical support team is very helpful.
We are implementing load balancing and horizontal scalability.
We can manage the license usage and scale our environment while optimizing license use.
Currently, big banking providers and insurance providers, even the members for healthcare payers, are using more than millions of operations on a daily or weekly basis.
Outside of these maintenance periods, the environment is quite stable.
Many developments are focused on AI, LLM models, and data science.
Code management lacks merging capabilities.
IBM Business Automation Workflow could be more intuitive, with more advanced low-code features and services definition.
With the recent development of AI agents in Pega Platform 24.2, the adoption is not heavy due to regulations around using external LLM by customers, especially regulated customers in BFSS and healthcare.
Pega introduced Constellation, which allows a user to build a more engaging visual experience.
My learning curve in robotics has been challenging.
It is not a cheap license but in line with expectations for such software.
The price of IBM Business Automation Workflow is on the higher side compared to the features it offers.
The pricing is expensive, and this is an issue.
From a licensing perspective, it is higher than the competition.
Pega is priced higher than open-source options like Flowable but is suitable for large-scale industries like banking and insurance.
It offers robust workflow features and, despite being a low-code tool, provides extensive customization options.
It assisted in making users concentrate on the process flow rather than just features.
We have integrations with different banks, ERP systems, and other human resource management systems by integrating through different systems.
Management capabilities such as dashboards.
Pega Platform is excellent for enterprise-level solutions with integrations to entire systems, including case management, service orchestration, CRM, decision-making capabilities, digital process automation, and AI-driven functionalities.
IBM Business Automation Workflow combines business process management and case management capabilities in one workflow solution. It integrates the capabilities of business process and case management into a single workflow offering. It unites information, process, and users to provide a 360-degree view of work to drive more successful optimized business outcomes. IBM Business Automation Workflow on Cloud provides the same capabilities that are offered in the IBM Business Automation Workflow offering, all within a ready-to-use, cloud-based environment that is hosted in IBM Cloud data centers and managed by IBM.
Pega Platform facilitates business process management, case management, and workflow automation for industries like banking, insurance, and healthcare. It supports digital transformation and customer service enhancements with its low-code capabilities and seamless integrations.
Pega Platform enables users to create efficient systems for case management, financial operations, and digital transformations. It provides tools for client onboarding, quoting, claims processing, customer experience improvements, and content management. Pega's low-code approach allows for the automation of complex processes, making it suitable for enterprises looking for adaptability and rapid deployment. While it offers strong real-time analytics and decision automation, users acknowledge challenges in user interface, integration, and performance aspects. High costs and a learning curve need attention, and enhancements in AI features and cloud services are desired.
What are the key features of Pega Platform?In banking, Pega Platform automates loan processing, accelerates customer onboarding, and manages compliance. Insurance companies benefit from streamlined claims processing and policy management. Healthcare sectors use the platform for patient engagement and care coordination, enabling organizations to adapt quickly to changing industry requirements.
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