No more typing reviews! Try our Samantha, our new voice AI agent.

IBM Cloud Identity Service vs Okta Platform comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Mar 22, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM Cloud Identity Service
Ranking in Identity and Access Management as a Service (IDaaS) (IAMaaS)
28th
Average Rating
8.0
Reviews Sentiment
6.5
Number of Reviews
3
Ranking in other categories
No ranking in other categories
Okta Platform
Ranking in Identity and Access Management as a Service (IDaaS) (IAMaaS)
2nd
Average Rating
8.6
Reviews Sentiment
6.7
Number of Reviews
109
Ranking in other categories
Single Sign-On (SSO) (2nd), Authentication Systems (3rd), Privileged Access Management (PAM) (3rd), Access Management (2nd), ZTNA as a Service (2nd), Customer Identity and Access Management (CIAM) (1st), AI IT Support (2nd)
 

Mindshare comparison

As of May 2026, in the Identity and Access Management as a Service (IDaaS) (IAMaaS) category, the mindshare of IBM Cloud Identity Service is 1.0%, up from 0.4% compared to the previous year. The mindshare of Okta Platform is 9.2%, down from 13.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Identity and Access Management as a Service (IDaaS) (IAMaaS) Mindshare Distribution
ProductMindshare (%)
Okta Platform9.2%
IBM Cloud Identity Service1.0%
Other89.8%
Identity and Access Management as a Service (IDaaS) (IAMaaS)
 

Featured Reviews

reviewer1054431 - PeerSpot reviewer
Chief Technology Officer at a computer software company with 51-200 employees
Excellent support, beneficial integration, and low maintenance
I have found IBM Cloud Identity Service to be highly scalable. It can handle thousands of users. IBM solutions are truly enterprise-grade. You don't find a lot of use cases for small businesses, or even sometimes medium businesses, the price point does not fit smaller businesses. The implementation effort, it's hard to find that cost-benefit.
Nithin-Reddy - PeerSpot reviewer
Product Developer at a tech vendor with 10,001+ employees
Single secure login has simplified daily access and strengthened multi-factor protection
Okta Platform offers several valuable features. The first one is Single Sign-On, which allows users to log in once and gain access to multiple applications without needing to enter credentials repeatedly. I believe that is one of the best features. The second one is multi-factor authentication (MFA). It adds an extra layer of security by requiring users to verify their identity through multiple methods such as a password and a mobile verification code. I use it mostly to manage secure access to enterprise applications and cloud services. Other features include user lifecycle management and integration with cloud applications. I myself have relied mostly on multi-factor authentication (MFA) because I tend to log in every day and whenever I am working or take a break, I use this multi-factor authentication to sign in. Okta Platform simplifies identity management, improves security, and allows employees to access multiple applications through a single secure login. I believe this is a very good feature. Okta Platform has improved our organization through user authentication with features like Single Sign-On and multi-factor authentication. I believe the features it provides simplify identity management, improve security, and fulfill the need for secure and centralized identity and access management.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It is multiple identity and access management, so all of the applications are valuable."
"We can automate many of our daily operations with it, and we don't have to manage many things manually."
"IBM Cloud Identity Service is highly stable."
"It is stable. We can automate many of our daily operations with it, and we don't have to manage many things manually."
"One of the most valuable features of IBM Cloud Identity Service is that it delivers integrations with the commercial SaaS software that's available."
"It is multiple identity and access management, so all of the applications are valuable. It's also part of the automated process."
"It is flexible and easy to install."
"The end user's ease of use is the most valuable feature."
"Overall, I would rate Okta Customer Identity a ten."
"The most useful features of Okta for my organization are identity and access management, single sign-on, and the flexibility for hybrid setups."
"Its integration components are most valuable. It integrates with everything in some way. There are some products, such as O365 or AD, with which it completely and 100% integrates. So, you can seamlessly create accounts across the board with some of these products. For some of the products with which it doesn't completely integrate, you can do some kind of interfacing."
"Stability-wise, I rate the solution a ten out of ten."
"Other than Okta being an easy and awesome integration tool, one of the best features it has is the provisioning and deprovisioning, which makes management way easier. You don't need to be too technical to understand how it works."
"Adaptive authentication in Okta Customer Identity is a flexible feature that is very secure and user-friendly."
 

Cons

"Everything can be more stable and secure. There could also be more account features. I would like to be able to do more things through it to manage users' accounts."
"You don't find a lot of use cases for small businesses, or even sometimes medium businesses, the price point does not fit smaller businesses."
"The initial setup is complex, it's not straightforward. It takes months because it's not straightforward."
"IBM Cloud Identity Service is going in the right direction with the product. They need to keep building out the integrations and having the library is very critical."
"Everything can be more stable and secure. There could also be more account features."
"The initial setup is complex, it's not straightforward. It takes months because it's not straightforward."
"RESTful Web Service calls and their response seem a bit slow."
"On the admin side, we can create our own passwords instead of generating one, which is usually difficult to explain to a user."
"It is challenging to obtain a comprehensive backup."
"The ability or the options in the solution for changing the look and feel are not good enough because in our partner portal, essentially what they have is an ugly admin interface."
"The integration with third-party tools needs to be improved."
"The error logging could be improved. Okta doesn't provide enough details when you are troubleshooting an issue. It's often difficult to fix it from our end, so we always need additional support from Okta."
"Okta is like a luxury product, and it's not the most affordable one."
"Okta Workforce Identity could improve the way passwords are reset and how it interfaces with Microsoft."
 

Pricing and Cost Advice

"The price of the solution is expensive for non-enterprise companies. IBM's always going to be a little more expensive, you're going to be paying a premium. However, depending on the organization's needs, there's probably a benefit there to do even with the price being the way it is."
"Okta's pricing is right where it needs to be and right in the middle of the market."
"The cost per user for this solution is really high and could be reduced."
"License is around US$20,000 annually."
"The pricing for Okta Workforce Identity could still be improved or made cheaper. It costs from 50 to 100 euros a year per user. Okta Workforce Identity has different packages you can choose from, and my previous company had all of them, particularly the full Okta suite."
"Pricing might be high, but it comes down when the number of people using the product goes up."
"Workforce Identity is well-priced."
"The licensing is per user per month and includes full technical support."
"The product's price is high. For each feature, a certain payment is required."
report
Use our free recommendation engine to learn which Identity and Access Management as a Service (IDaaS) (IAMaaS) solutions are best for your needs.
893,438 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
No data available
Financial Services Firm
11%
Manufacturing Company
10%
Computer Software Company
7%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business46
Midsize Enterprise24
Large Enterprise56
 

Questions from the Community

Ask a question
Earn 20 points
What do you like most about Okta Workforce Identity?
Okta has introduced the Universal Directory. It has custom attribute capability and user permissions to read/write on their profiles or hide them. Profile sources and identity profile sourcing are ...
What is your experience regarding pricing and costs for Okta Workforce Identity?
Pricing for Okta is reasonably not that much, however, I don't have access to the commercial aspect.
What needs improvement with Okta Workforce Identity?
Currently, in Okta Workforce Identity we get the two-digit authentication code. Instead of getting the two-digit authentication code, if we had an option to do fingerprint verification, that would ...
 

Also Known As

No data available
Okta Customer Identity, Workforce Identity
 

Overview

 

Sample Customers

Baxter Healthcare, 
FedEx, Zoom, Takeda, Lululemon Athletica, GrunHub, jetBlue, McKensson, Bain & Company, Engie, Peloton, Sonos, T-Mobile, Hewlett Packard, MGM Resorts, Ally Financial, Priceline, Albertsons, Itercom, Classy, FICO, Kensho, Live Nation, Drata, Rotary, and others.
Find out what your peers are saying about IBM Cloud Identity Service vs. Okta Platform and other solutions. Updated: April 2026.
893,438 professionals have used our research since 2012.