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IBM Kenexa vs SAP SuccessFactors comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 4, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM Kenexa
Ranking in Talent Management
18th
Average Rating
7.6
Reviews Sentiment
5.3
Number of Reviews
30
Ranking in other categories
Benefits Administration (13th), Applicant Tracking and Recruiting Software (8th)
SAP SuccessFactors
Ranking in Talent Management
1st
Average Rating
7.8
Reviews Sentiment
6.6
Number of Reviews
100
Ranking in other categories
Cloud HCM (2nd), Talent Acquisition (2nd), Global Payroll (2nd)
 

Mindshare comparison

As of August 2026, in the Talent Management category, the mindshare of IBM Kenexa is 1.6%, up from 0.9% compared to the previous year. The mindshare of SAP SuccessFactors is 8.6%, down from 19.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Talent Management Mindshare Distribution
ProductMindshare (%)
SAP SuccessFactors8.6%
IBM Kenexa1.6%
Other89.8%
Talent Management
 

Featured Reviews

Karan Grover - PeerSpot reviewer
Senior Manager at a financial services firm with 1,001-5,000 employees
Suitable for larger-scale companies aiming to streamline and automate their processes digitally
The deployment of the solution took between six to eight months. When we introduced BrassRing at my company, we encountered several challenges. First, moving data from our old system to BrassRing was tough because it needed reformatting. Second, connecting BrassRing with our HR data was tricky due to manual processes for roles and departments. Third, setting up the workflow in BrassRing was complex. Fourth, configuring user access and approval levels was a detailed task. We also had to manage the change process, including running both old and new systems in parallel, communicating changes, and training users. Lastly, monitoring and reporting were needed to ensure data accuracy and proper system usage once everything was in place. We had a team of six to eight people managing the project from our side during the BrassRing deployment. I'm not sure about the size of the BrassRing team, and we also had our own technical team, which had three to four members. The solution required maintenance, particularly from my side as the administrator. Maintenance responsibilities were divided into two parts: some tasks we, as end-users, could control, while others were the responsibility of the BrassRing team. Payment-related tasks were a regular part of our responsibilities. I wasn't the only person maintaining the solution. There were three power users from Infosys, each responsible for a specific geography. My counterpart managed it in the US, and I, along with my colleague in India, managed it for other geographies.
SS
Assistant Manager at Kashiv Biosciences
HR has gained clear analytics for attrition, goals, and appraisals and manages talent efficiently
SAP SuccessFactors has a low error rate. We had many ad hoc reports that we needed to generate, and it was very easy to do so in SAP SuccessFactors. We also created many in-house reports according to our specific requirements with the help of this tool, which was a really big game changer for us. We did not depend on advanced Excel in those cases. We generated a lot of detailed reports whenever we needed them during emergency cases or board meetings. A lot of usefulness and time were saved in those cases. I will also mention that we conducted a comparative study for some recruitment cases. We had a recruitment model where we were looking for a very niche profile. Since the job profile was really different and rare, we had to depend on analytics to understand and shortlist from a large pool of candidates that we already had in our database. Analytics was really helpful in this situation.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It has definitely improved my organization by being able to help the recruiters move candidates through the interview process."
"I like how we can copy a req as we have many duplicates, which saved a lot of time when opening reqs."
"The most valuable features are that we can upload documents and download them on demand, whether it is joining documents, employment screening, or your employment history, and it's easy enough to upload, find, and retrieve whatever you are looking for."
"This tool is very powerful and the ability to tweak it in order to meet desired processes and controls is valuable."
"I would say the support that we get from the CSMs is the most valuable for me right now, because I'm still leaning on them pretty heavily to understand everything that I'm doing within the system."
"The most important features are that the instrument can be customized, that we can get important and relevant data about our employees, and the responsiveness of our client team from IBM has been phenomenal."
"The ability now to be able to take data, load it yourself, ask the business questions and get the answers on your own process with the business just made it a lot faster, and the cognitive solution gives us some insights for us to think about."
"As I said, IBM are doing a great job with us at the moment, but we're always looking and speaking and open to having conversations with other people because the market's changing and IBM are aware of that."
"It has improved the way my organization functions by introduction of self service and consolidation of processes."
"This solution has always been stable for me."
"The performance goals and learning management solutions are the product's most valuable features."
"All Learning Management Systems have their strengths and weaknesses, SAP SuccessFactors is a strong option, but organizations should choose based on their specific needs."
"The cloud security and the correct features for payroll calculations, once issues are resolved, are valuable aspects of this product."
"The most valuable feature of this solution is the performance management module."
"The self-service part is most valuable. Employees and managers can do a lot of things on their own, and they are not dependent on the HR organization."
"This solution is more scalable than other solutions because of the features that it offers."
 

Cons

"Improvements can be made from the back end, with the workbench."
"There were functions we couldn't customize and needed to."
"There are tools that actually are not there where clients need them, especially the survey analytics to analyze verbatim in different languages."
"The price can always be better. Right now, we can only do part of that, but not as much as I want to."
"The downside of Kenexa is that they're constantly reinventing, so they have constant releases with new features and upgrades. The downside of that is that they do experience fairly regular issues with stability that they're not always as quick to respond to as we'd like them to."
"We're really looking forward to some of their enhancements to their onboarding portal, specifically for recruiters and hiring managers."
"If you happen to be an early adopter of enhancements, it can be a frustrating process, as it is hard to decipher together with their support whether an issue is a bug or working as intended (a change in the way something works)."
"I'm just taking over the account, so I'm still pretty new to the whole system."
"The integration between the recruitment module and employee central is a big problem."
"SAP SuccessFactors functionality doesn't meet the expectation of our end users. There are other solutions that have better functionality, such as Workday, which is one of the top applications. Additionally, the solution could be easier to use."
"Be prepared for price surprises. It’s quite expensive."
"SAP SuccessFactors' pricing structure could be improved."
"SAP SuccessFactors could improve learning management. The module is desperate and should be included in the primary solution. Additionally, it is missing some business use cases."
"The data management part can be improved in terms of how you can manage data from the HR admin's or HR team's perspective."
"The price could be lower."
"They have a set of web services and connections to them. The libraries were not up-to-date and this contributed to the complexity."
 

Pricing and Cost Advice

"Kenexa was fairly priced. However, in 2019, before I left my previous organization, they significantly increased their pricing. It can be affordable, but their pricing is going up. It is not just licensing; it is how many applicants you have in your system on the database side."
"The cost of SAP SuccessFactors is reasonable."
"It could be cheaper."
"We are on an annual subscription to use SAP SuccessFactors. The pricing model is something that they could restructure a bit better. If it was based differently on the type of usage it would help."
"The price of the solution is highly expensive."
"I don't want to comment on the license cost, to be honest. It could be about $1,000 approximately per customer. However, it's very flexible in terms of the licensing costs depending on the volume and depending on the deal of installation."
"For SAP, the product is pricey, both CAPEX and the OPEX. It's something that could be improved."
"I have raised change requests for some modules within SuccessFactors. For example, when you're using Recruiting Management, there's a feature called Interview Central you can use to reach the candidates you're interviewing. I wanted to add a writing assessment when I select the competency on that platform. It varies from consultant to consultant, depending on what module they use."
"I think the pricing is a little better than most solutions out there. There are reasonable prices when it comes to some of the modules such as the Payroll module, and for the remaining modules I believe the pricing is fair in comparison to the rest of the market."
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Top Industries

By visitors reading reviews
Construction Company
17%
Outsourcing Company
12%
Manufacturing Company
11%
Comms Service Provider
9%
Comms Service Provider
15%
Manufacturing Company
9%
Financial Services Firm
9%
Construction Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise1
Large Enterprise28
By reviewers
Company SizeCount
Small Business23
Midsize Enterprise13
Large Enterprise70
 

Questions from the Community

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What are the biggest differences between Workday, Oracle Cloud and SAP SuccessFactors?
Differences between Workday, Oracle Cloud,w and SAP SuccessFactors:w Oracle: "simple interface and deep customization to suit the purpose." SAP: Multiple functionalities that increase process effi...
What is better, SAP HCM or SAP SuccessFactors?
When it comes to user experience, SuccessFactors is unquestionably superior, as it provides end users with a new experience and an advanced user interface. Additionally, the entire concept of SF is...
How easy is to maintain Workday, Oracle Cloud, and SuccessFactors?
I implemented Workday in 2024 and without having previous Workday experience, it was very challenging. I spent most of 2025 putting out fires and cleaning up the business processes that came with l...
 

Also Known As

IBM Smarter Workforce, Outstart
SuccessFactors
 

Overview

 

Sample Customers

Sweet Spot International (SSI), Leo Burnett Worldwide (LBW), Sika AG, Legacy Health, Apollo Group Inc., Regeneron, Transurban Group, National Health Service, New Zealand Police, Overland Footwear, Yealands, Johnson Controls, Allscripts, Kerry Foods, Masterpet, AMD, Balfour Beatty
City of Cape Town, ADAMA Agricultural Solutions Ltd., TransAlta Corporation, Keolis, PT XL Axiata Tbk, National Football League (NFL), Plan International, Yoh, A Day & Zimmermann Company, China Talent Group (CTG TMO), Umicore S.A., Butterfield Bank, Skril
Find out what your peers are saying about IBM Kenexa vs. SAP SuccessFactors and other solutions. Updated: August 2026.
908,858 professionals have used our research since 2012.