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SAP SuccessFactors pros and cons

Vendor: SAP
3.9 out of 5
Badge Ranked 1

Pros & Cons summary

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Prominent pros & cons

PROS

SAP SuccessFactors enhances talent acquisition, goal management, and performance management, providing significant improvements for organizations.
Its cloud-based nature allows for global accessibility, facilitating efficient employee record management and integration with other solutions such as S4 HANA.
The platform is highly scalable, accommodating organizations of varying sizes and supporting complex business processes in multiple industries.
Users appreciate its comprehensive HR suite, which includes valuable features like onboarding, recruiting, and comprehensive integration capabilities.
Organizations report improved employee satisfaction and reduced attrition, highlighting the effectiveness of SAP SuccessFactors in HR management.

CONS

SAP SuccessFactors needs improvement in reporting and analytics, as users find these features less powerful compared to IBM Cognos.
Integration capabilities between SAP SuccessFactors modules and with third-party applications are inadequate, presenting challenges for users.
The pricing of SAP SuccessFactors is considered to be on the high side, affecting affordability for many organizations.
The localization of SAP SuccessFactors requires enhancement, especially for markets in the Middle East, Russia, and Nigeria.
The learning management module of SAP SuccessFactors lacks comprehensive capabilities and needs to be more integrated with primary HR functionalities.
 

SAP SuccessFactors Pros review quotes

it_user519387 - PeerSpot reviewer
Managing Partner at a tech consulting company with 51-200 employees
Sep 25, 2016
We have implemented this for our customers and the areas where they have realized the values are employee engagement and satisfaction, better ROI, better visibility and predictability, faster and accurate decision making and lower overall total cost of operation.
it_user521628 - PeerSpot reviewer
Technical Leader at a tech company with 51-200 employees
Sep 28, 2016
SuccessFactors is a great product, offering a lot of flexibility, customization, integration and disintegration points as well, which are the most preferred requirements in an optimized solution so you should take a look.
it_user521811 - PeerSpot reviewer
Senior Director IT, Business Intelligence & Data Resources at Norwegian Cruise Line
Jan 17, 2017
The tool allows us to consolidate many review processes into one process.
Learn what your peers think about SAP SuccessFactors. Get advice and tips from experienced pros sharing their opinions. Updated: February 2026.
884,933 professionals have used our research since 2012.
it_user180039 - PeerSpot reviewer
Founder at a tech company with 51-200 employees
Jun 18, 2017
We can design a quick and dirty solution or very complex services, we can manage small enterprise projects (in our experience 150 users) as the big organization (in our experience 40000 users), all with the same solution, and this is a big saving of time, costs, and team usage optimization.
it_user208500 - PeerSpot reviewer
HCM Solution Architect, SAP and SuccessFactors at a tech services company with 501-1,000 employees
Dec 22, 2016
It has improved the way my organization functions by introduction of self service and consolidation of processes.
SD
SAP SuccessFactors Center of Excellence at Wipro technologies Ltd
Dec 27, 2016
The main reason for switching into SAP SuccessFactors was for its brand, ease-of-use, predefined solution per business scenario, and agility.
it_user581826 - PeerSpot reviewer
Project Manager at a tech services company with 10,001+ employees
Jan 5, 2017
It is the best cloud product in the market, with strong support from SAP, which is a market leader in the world.
it_user584106 - PeerSpot reviewer
HCM Team Lead at a tech services company with 1,001-5,000 employees
Jan 10, 2017
SF Learning is a key element in making SF a tool with added value for the entire organization.
it_user585888 - PeerSpot reviewer
Hr Solution Architect at a mining and metals company with 1,001-5,000 employees
Jan 12, 2017
They are the easiest to use without additional instructions.
it_user589368 - PeerSpot reviewer
IT Director, Corporate Systems at a retailer
Jan 18, 2017
The role-based permissions functionality is beyond great (in my opinion) and is honestly more robust and flexible than any other security setup/process that we have with other business software that we use (and have the ability to maintain security roles with).
 

SAP SuccessFactors Cons review quotes

it_user519387 - PeerSpot reviewer
Managing Partner at a tech consulting company with 51-200 employees
Sep 25, 2016
SAP needs to add more power to its built-in analytics capability as part of the product.
it_user521628 - PeerSpot reviewer
Technical Leader at a tech company with 51-200 employees
Sep 28, 2016
However, a couple of improvements can be carried out to offer more customization of the solution that is limited in the market.
it_user521811 - PeerSpot reviewer
Senior Director IT, Business Intelligence & Data Resources at Norwegian Cruise Line
Jan 17, 2017
They have a set of web services and connections to them. The libraries were not up-to-date and this contributed to the complexity.
Learn what your peers think about SAP SuccessFactors. Get advice and tips from experienced pros sharing their opinions. Updated: February 2026.
884,933 professionals have used our research since 2012.
it_user180039 - PeerSpot reviewer
Founder at a tech company with 51-200 employees
Jun 18, 2017
Employee Central made an incredible improvement, but still is behind the SAP HCM On Prem solution.
it_user208500 - PeerSpot reviewer
HCM Solution Architect, SAP and SuccessFactors at a tech services company with 501-1,000 employees
Dec 22, 2016
Integration between HCM modules can be extended to incorporate all data.
SD
SAP SuccessFactors Center of Excellence at Wipro technologies Ltd
Dec 27, 2016
The integration with Employee Central and Employee Central Payroll needs improvement as the client is still considering on-premises solutions.
it_user581826 - PeerSpot reviewer
Project Manager at a tech services company with 10,001+ employees
Jan 5, 2017
We encountered stability issues in integration of SuccessFactors with SAP ECC HCM via Dell Boomi middleware; still more standard integrations are expected from customers.
it_user584106 - PeerSpot reviewer
HCM Team Lead at a tech services company with 1,001-5,000 employees
Jan 10, 2017
We had stability issues multiple times; sometimes disturbing and in a few cases, it caused blocks for business.
it_user585888 - PeerSpot reviewer
Hr Solution Architect at a mining and metals company with 1,001-5,000 employees
Jan 12, 2017
LMS, the admin tool, is quite complex and requires a lot of admin work.
it_user589368 - PeerSpot reviewer
IT Director, Corporate Systems at a retailer
Jan 18, 2017
Technical support has been an issue since day one.