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ADP Workforce Now vs SAP SuccessFactors comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Nov 3, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ADP Workforce Now
Ranking in Talent Management
24th
Ranking in Cloud HCM
16th
Average Rating
7.6
Reviews Sentiment
7.5
Number of Reviews
12
Ranking in other categories
Benefits Administration (10th), HR Analytics Software (5th)
SAP SuccessFactors
Ranking in Talent Management
1st
Ranking in Cloud HCM
2nd
Average Rating
7.8
Reviews Sentiment
6.6
Number of Reviews
99
Ranking in other categories
Talent Acquisition (2nd), Global Payroll (2nd)
 

Mindshare comparison

As of September 2026, in the Cloud HCM category, the mindshare of ADP Workforce Now is 2.2%, up from 1.5% compared to the previous year. The mindshare of SAP SuccessFactors is 8.4%, down from 19.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud HCM Mindshare Distribution
ProductMindshare (%)
SAP SuccessFactors8.4%
ADP Workforce Now2.2%
Other89.4%
Cloud HCM
 

Featured Reviews

Vineeth John - PeerSpot reviewer
Director, People & Culture at a agriculture with 201-500 employees
Custom reporting tool with field grabber, easy modules for recruitment and provides numerous options for integration
The complexity is the key challenge with a tool like ADP because it has all the bells and whistles and all the key features you can possibly think of. If it isn't there, there's always a third-party vendor you can integrate that way. But the only issue is that because it's complex, there needs to be some sort of system, at least on the back end, for the admins to understand what leads to what. We expect AI to improve multiple things with HR processes. The most obvious and common one would be the self-service function for employees, like a chatbot to help with FAQs. We are also building an AI tool that can possibly help managers make better talent management decisions. This tool will pull from the performance management tool, the talent profile, and the reports that we generally have to score employees across all different dimensions.
SS
Assistant Manager at Kashiv Biosciences
HR has gained clear analytics for attrition, goals, and appraisals and manages talent efficiently
SAP SuccessFactors has a low error rate. We had many ad hoc reports that we needed to generate, and it was very easy to do so in SAP SuccessFactors. We also created many in-house reports according to our specific requirements with the help of this tool, which was a really big game changer for us. We did not depend on advanced Excel in those cases. We generated a lot of detailed reports whenever we needed them during emergency cases or board meetings. A lot of usefulness and time were saved in those cases. I will also mention that we conducted a comparative study for some recruitment cases. We had a recruitment model where we were looking for a very niche profile. Since the job profile was really different and rare, we had to depend on analytics to understand and shortlist from a large pool of candidates that we already had in our database. Analytics was really helpful in this situation.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The platform is on a private cloud that is fully secure with no way for hacker penetration."
"In my day-to-day work, attendance tracking would be most important. That's because I have a really diverse group of employees, and I have a subset of younger folks who are struggling with their attendance. So, that's the thing that I'm most involved with currently."
"I love the integration of HR, payroll, tax filing, benefits, time and attendance, GL, ACA, employee/manager self-service, reporting and analytics."
"The product allows for accurate, consistent payrolls."
"For small to mid-sized companies, Workforce Now is one of the better products on the market, clean with an easy interface that is simple to maneuver around, stable, and will continue to improve into the future."
"The most valuable features are the reporting and benefits piece."
"The most valuable feature to me is performance management because we just started using that."
"The most interesting feature for me on ADP is the custom reporting tool. It's got something called a field grabber, which makes it so much easier to generate your own custom reports simply by pulling tabs from any feature."
"Everything in the product is most valuable to us."
"It's very user-friendly."
"Flexible with a lot of good features."
"It has a global database, and it is globally accessible. By using this solution, we have moved away from paper, which is a big step for us."
"From a user perspective, everything is straightforward; after login, we can easily navigate to any of the pages we need, and the organization structure, salary details, and training records are all available as drop-downs on the home page."
"From a general perspective, I think that it's very satisfactory to have a full solution that can cover everything in Human Resources Management."
"The tool allows us to consolidate many review processes into one process."
"The tool's most valuable feature is document generation."
 

Cons

"The workflow is a bit weak."
"The ease of developing and creating reports could definitely use some improvement."
"ADP provides a quarterly Error Notification Report that allows you to check for compliance errors based on payments made to employees that quarter. The report only shows employees by their file #; however, the recent ADP upgrade has an "Archive" feature that makes it impossible to search for employees by file number so currently, there is no way to identify the employees listed on the report without calling ADP."
"When I'm not working with the implementation team and I'm just talking to customer service or something, they're just not a lot of help. They don't understand how it works. They'll tell you to do something that I know would affect something else. So, it's less about the software and more about just training their folks to a higher level."
"The Call Centre: The extension number takes too many digits to get through and the wait time is too long."
"Their “new and improved” message center (where you get notifications and go to approve things like time off) is actually not as easy as it used to be."
"The report functionality is not as good as competitive products."
"Its benefits portal could be user-friendly."
"The organization is planning to move to Darwinbox from SAP SuccessFactors, primarily due to pricing considerations."
"The data management part can be improved in terms of how you can manage data from the HR admin's or HR team's perspective. It has some limitations in the reporting part in terms of how you can update the data and fetch the data. SAP HCM comparatively has a lot of capabilities in terms of backup loads, data management, data changes, etc. You can do these things easily, which is not the case with SAP SuccessFactors. Data management should be simplified in SAP SuccessFactors in terms of accessing the data, reporting, and then manipulating the data."
"There's room for improvement in SAP SuccessFactors, particularly in terms of innovation. I'd like more flexibility in its functionality and more customization."
"The process for long modules needs to be improved, because compared to how it's done with a competitor (Meta4), the competitor's process was simpler."
"The Onboarding module must be improved."
"SAP SuccessFactors can improve the recruitment module and artificial intelligence features. More powerful analytics are needed."
"There are some limiting aspects to this product."
"The stability could be a bit better."
 

Pricing and Cost Advice

"The pricing is expensive and I would say it is below average for the value it provides based on the high cost."
"The solution is expensive."
"It is expensive."
"I give the pricing a seven out of ten."
"I know some of what we're currently paying. Most customers would say it's too high, but I don't have a comparison to know that."
"The solution is expensive and everyone complains about the price."
"The pricing for SuccessFactors is ridiculously high, and there are costs in addition to the license fee for some features."
"I have raised change requests for some modules within SuccessFactors. For example, when you're using Recruiting Management, there's a feature called Interview Central you can use to reach the candidates you're interviewing. I wanted to add a writing assessment when I select the competency on that platform. It varies from consultant to consultant, depending on what module they use."
"This is a more costly solution than comparable products, and training is not available in the open-market, so this has to be purchased separately from the vendor."
"Our costs for the solution are subsidized by our parent company, I am not aware of the exact cost because of this. However, we pay $50,000 annually. If we move to another solution it will be more expensive."
"For SAP, the product is pricey, both CAPEX and the OPEX. It's something that could be improved."
"So now, SAP charges me 300 Euros for 14,000 employees. I still have to pay 2,000 euros because I'm using SAP on-prem."
"The solution is on the expensive side but is definitely worth the money."
"It is not cheap, but it is reasonable."
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Top Industries

By visitors reading reviews
Outsourcing Company
12%
Construction Company
8%
Financial Services Firm
8%
Manufacturing Company
8%
Comms Service Provider
16%
Manufacturing Company
9%
Financial Services Firm
9%
Outsourcing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise3
Large Enterprise4
By reviewers
Company SizeCount
Small Business23
Midsize Enterprise13
Large Enterprise70
 

Questions from the Community

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What are the biggest differences between Workday, Oracle Cloud and SAP SuccessFactors?
Differences between Workday, Oracle Cloud,w and SAP SuccessFactors:w Oracle: "simple interface and deep customization to suit the purpose." SAP: Multiple functionalities that increase process effi...
What is better, SAP HCM or SAP SuccessFactors?
When it comes to user experience, SuccessFactors is unquestionably superior, as it provides end users with a new experience and an advanced user interface. Additionally, the entire concept of SF is...
How easy is to maintain Workday, Oracle Cloud, and SuccessFactors?
I implemented Workday in 2024 and without having previous Workday experience, it was very challenging. I spent most of 2025 putting out fires and cleaning up the business processes that came with l...
 

Also Known As

No data available
SuccessFactors
 

Overview

 

Sample Customers

Lawrence and Schiller, The Children's Center, The Kansas City Royals
City of Cape Town, ADAMA Agricultural Solutions Ltd., TransAlta Corporation, Keolis, PT XL Axiata Tbk, National Football League (NFL), Plan International, Yoh, A Day & Zimmermann Company, China Talent Group (CTG TMO), Umicore S.A., Butterfield Bank, Skril
Find out what your peers are saying about ADP Workforce Now vs. SAP SuccessFactors and other solutions. Updated: September 2026.
913,924 professionals have used our research since 2012.