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ADP Workforce Now vs UKG comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Nov 3, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ADP Workforce Now
Ranking in Benefits Administration
10th
Ranking in Talent Management
24th
Ranking in Cloud HCM
16th
Ranking in HR Analytics Software
5th
Average Rating
7.6
Reviews Sentiment
7.5
Number of Reviews
12
Ranking in other categories
No ranking in other categories
UKG
Ranking in Benefits Administration
4th
Ranking in Talent Management
6th
Ranking in Cloud HCM
6th
Ranking in HR Analytics Software
2nd
Average Rating
8.0
Reviews Sentiment
6.7
Number of Reviews
125
Ranking in other categories
Employee Scheduling Software (1st), Employee Time Tracking Software (2nd), Talent Acquisition (6th), AI-Agents for HR (5th)
 

Mindshare comparison

As of September 2026, in the Cloud HCM category, the mindshare of ADP Workforce Now is 2.2%, up from 1.5% compared to the previous year. The mindshare of UKG is 4.6%, down from 5.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud HCM Mindshare Distribution
ProductMindshare (%)
UKG4.6%
ADP Workforce Now2.2%
Other93.2%
Cloud HCM
 

Featured Reviews

Vineeth John - PeerSpot reviewer
Director, People & Culture at a agriculture with 201-500 employees
Custom reporting tool with field grabber, easy modules for recruitment and provides numerous options for integration
The complexity is the key challenge with a tool like ADP because it has all the bells and whistles and all the key features you can possibly think of. If it isn't there, there's always a third-party vendor you can integrate that way. But the only issue is that because it's complex, there needs to be some sort of system, at least on the back end, for the admins to understand what leads to what. We expect AI to improve multiple things with HR processes. The most obvious and common one would be the self-service function for employees, like a chatbot to help with FAQs. We are also building an AI tool that can possibly help managers make better talent management decisions. This tool will pull from the performance management tool, the talent profile, and the reports that we generally have to score employees across all different dimensions.
Streamlined time tracking boosts operational efficiency across multiple regions
The time tracking feature is the most effective for employee management. UKG is used in Europe, the United States, Australia, and East Asian countries for HR activities like payroll. The application is like an ERP, providing comprehensive features for organizations, simplifying their processes, and reducing the need to use multiple software solutions.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature to me is performance management because we just started using that."
"The product allows for accurate, consistent payrolls."
"The platform is on a private cloud that is fully secure with no way for hacker penetration."
"It is hard to go wrong with choosing ADP as a solution for nearly any company."
"I love the integration of HR, payroll, tax filing, benefits, time and attendance, GL, ACA, employee/manager self-service, reporting and analytics."
"Payroll: It is very easy and user-friendly."
"The way that ADP helped us improve our organization is by making the payroll process clean and efficient because if you make a mistake there, you're in big trouble."
"The most interesting feature for me on ADP is the custom reporting tool. It's got something called a field grabber, which makes it so much easier to generate your own custom reports simply by pulling tabs from any feature."
"It has improved our reporting information; it has given us the ability to provide rapid information to our managers."
"We made the right decision to switch to Ultimate Software."
"Platform configuration."
"With their assistance, we've been able to cut down on payroll processing errors, analyze our benefits for accuracy, and eliminate foreseeable issues with effective reporting."
"Prior to the UTM module, there was an inaccuracy in FLSA compliance with the way we were processing overtime, and now we are 100% accurate."
"We have been able to put responsibility out to managers to manage their employee information instead of submitting forms."
"Payroll is reliable."
"We are very pleased with the Ultimate partnership!"
 

Cons

"ADP provides a quarterly Error Notification Report that allows you to check for compliance errors based on payments made to employees that quarter. The report only shows employees by their file #; however, the recent ADP upgrade has an "Archive" feature that makes it impossible to search for employees by file number so currently, there is no way to identify the employees listed on the report without calling ADP."
"Its benefits portal could be user-friendly."
"When I'm not working with the implementation team and I'm just talking to customer service or something, they're just not a lot of help. They don't understand how it works. They'll tell you to do something that I know would affect something else. So, it's less about the software and more about just training their folks to a higher level."
"The report functionality is not as good as competitive products."
"The Call Centre: The extension number takes too many digits to get through and the wait time is too long."
"The ease of developing and creating reports could definitely use some improvement."
"The complexity is the key challenge with a tool like ADP ."
"The workflow is a bit weak."
"I would like to see better platform config and benefits admin."
"Customer service is poor; unless we are being the squeaky wheel, we haven't gotten the best service."
"Technical support needs improvement."
"I would love to see a Text Box added to the Status page."
"Ultipro does not have preconfigured integrations with our external vendors for our health insurance, 401(k), or stock program to name a few."
"UTM and core connectivity: this should be way more straightforward!"
"Only issues is slow response time when checks have needed to be voided or reissued for payees."
"Advanced benefits administration should include more-complex benefit setups (ex: items dependent on something else)."
 

Pricing and Cost Advice

"The solution is expensive."
"The solution is expensive and everyone complains about the price."
"I know some of what we're currently paying. Most customers would say it's too high, but I don't have a comparison to know that."
"It is expensive."
"I give the pricing a seven out of ten."
"The pricing is expensive and I would say it is below average for the value it provides based on the high cost."
"UKG's pricing and licensing model involves ongoing expenses based on the number of employees paid. The initial implementation cost is low when UKG implements it directly. However, when partners handle the implementation, it becomes more expensive since partners don't receive the monthly recurring fees."
"The platform is not affordable but also not the most expensive."
"If you're going for the full suite, it can be fairly pricey."
"The pricing depends on the number of licenses we buy."
"I wasn't involved in the pricing part. I'm a user, and I believe it is based on the user count. One thing that is nice about Ultimate is that you can learn how to use the system without additional fees. The learning aspect is the life of a product, and the training was a huge reason why we went with Ultimate. We did have some integration costs. They were a part of the implementation because of the integrations to other systems that we included in our implementation."
"While I am unsure of the licensing cost itself, the total cost of implementation and licensing for a company with over 5000 employees would be around 6,00,000. So, there are additional costs beyond licensing."
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Top Industries

By visitors reading reviews
Outsourcing Company
13%
Construction Company
9%
Financial Services Firm
9%
Manufacturing Company
8%
Construction Company
12%
Financial Services Firm
12%
Outsourcing Company
12%
Comms Service Provider
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise3
Large Enterprise4
By reviewers
Company SizeCount
Small Business48
Midsize Enterprise43
Large Enterprise48
 

Questions from the Community

Ask a question
Earn 20 points
What needs improvement with UKG?
UKG needs more publicity. It is a productive ERP ( /categories/erp ) application, but many people in the IT market are not aware of it. Greater awareness could increase its adoption.
What is your primary use case for UKG?
I worked for a healthcare organization and a university. Most organizations use UKG ( /products/ukg-reviews ) to track employee timesheets, capturing accurate swipe-in and swipe-out data. UKG ( /pr...
What advice do you have for others considering UKG?
Publicity is very important for any software. If people aren't aware of UKG, despite its productivity, they won't use it. Expanding the awareness is essential for greater adoption. Overall, I would...
 

Comparisons

 

Also Known As

No data available
UKG Pro, UKG Dimensons, UKG Ready
 

Overview

 

Sample Customers

Lawrence and Schiller, The Children's Center, The Kansas City Royals
Tesla, Marriott, Yamaha, Aramark, Feeding America, Samsung, Sony Music, Dave & Buster's, Revlon
Find out what your peers are saying about ADP Workforce Now vs. UKG and other solutions. Updated: September 2026.
913,806 professionals have used our research since 2012.