ADP Workforce Now pros and cons

Name: ADP Workforce Now
Brand: ADP
Rating: 3.8 (12 reviews)

Vendor: ADP

3.8 out of 5

12 reviews
84% willing to recommend

Leave a review

Pros & Cons summary

ADP Workforce Now enhances organizational efficiency by streamlining payroll, although users seek payroll functionality improvements and better report development. Reporting and benefits management are valuable, but the benefits portal lacks user-friendliness. Performance management supports new systems. Attendance tracking is crucial for managing diverse workforces. Despite offering a secure cloud environment, report functionality falls short of competitors. Customer service needs better training for effective system operations.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Get the report

Prominent pros & cons

PROS

ADP Workforce Now improves organizations by streamlining the payroll process, enhancing accuracy and efficiency.

Reporting and benefits management are highlighted as highly valuable features of ADP Workforce Now.

Performance management is particularly appreciated for its effectiveness, especially among users new to the feature.

ADP Workforce Now offers robust security measures on a private cloud, preventing unauthorized access.

Attendance tracking is essential for managing a diverse workforce, helping monitor and address attendance issues effectively.

CONS

Payroll functionality needs improvement and contains a few unresolved issues.

Report development and creation require enhancements to match competitive offerings.

Customer service lacks sufficient understanding and efficiency in resolving queries.

Benefits portal usability could be improved for a better user experience.

Overall complexity presents a significant challenge for users.

ADP Workforce Now Pros review quotes

Amy Off

HCM Consultant / Project manager Specializing in ADP WFNHRIS at Private Contractor

Jan 4, 2023

The most valuable features are the reporting and benefits piece.

Read full review

reviewer2066364

Business Administrator at a healthcare company with 11-50 employees

Jan 5, 2023

The most valuable feature to me is performance management because we just started using that.

Read full review

reviewer2080089

HRS Professional at a financial services firm with 501-1,000 employees

Jan 20, 2023

The platform is on a private cloud that is fully secure with no way for hacker penetration.

Free Report: ADP Workforce Now Reviews and More

Learn what your peers think about ADP Workforce Now. Get advice and tips from experienced pros sharing their opinions. Updated: February 2026.

DOWNLOAD NOW

881,733 professionals have used our research since 2012.

reviewer2085081

Regional Director of Human Resources at a tech vendor with 1,001-5,000 employees

Jan 26, 2023

In my day-to-day work, attendance tracking would be most important. That's because I have a really diverse group of employees, and I have a subset of younger folks who are struggling with their attendance. So, that's the thing that I'm most involved with currently.

Read full review

reviewer2179716

Project Lead at a marketing services firm with 201-500 employees

May 26, 2023

It is a scalable solution.

Read full review

Vineeth John

Director, People & Culture at a agriculture with 201-500 employees

May 21, 2024

The most interesting feature for me on ADP is the custom reporting tool. It's got something called a field grabber, which makes it so much easier to generate your own custom reports simply by pulling tabs from any feature.

Read full review

ADP Workforce Now Cons review quotes

Amy Off

HCM Consultant / Project manager Specializing in ADP WFNHRIS at Private Contractor

Jan 4, 2023

I would like to see the payroll side improved and there are a few kinks that need to be worked out.

Read full review

reviewer2066364

Business Administrator at a healthcare company with 11-50 employees

Jan 5, 2023

The ease of developing and creating reports could definitely use some improvement.

Read full review

reviewer2080089

HRS Professional at a financial services firm with 501-1,000 employees

Jan 20, 2023

The report functionality is not as good as competitive products.

Free Report: ADP Workforce Now Reviews and More

Learn what your peers think about ADP Workforce Now. Get advice and tips from experienced pros sharing their opinions. Updated: February 2026.

DOWNLOAD NOW

881,733 professionals have used our research since 2012.

reviewer2085081

Regional Director of Human Resources at a tech vendor with 1,001-5,000 employees

Jan 26, 2023

When I'm not working with the implementation team and I'm just talking to customer service or something, they're just not a lot of help. They don't understand how it works. They'll tell you to do something that I know would affect something else. So, it's less about the software and more about just training their folks to a higher level.

Read full review

reviewer2179716

Project Lead at a marketing services firm with 201-500 employees

May 26, 2023

Its benefits portal could be user-friendly.

Read full review

Vineeth John

Director, People & Culture at a agriculture with 201-500 employees

May 21, 2024

The complexity is the key challenge with a tool like ADP .

Read full review