Try our new research platform with insights from 80,000+ expert users

ADP Workforce Now vs SAP HCM comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 3, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ADP Workforce Now
Ranking in Benefits Administration
8th
Ranking in Talent Management
16th
Ranking in Cloud HCM
12th
Average Rating
7.6
Reviews Sentiment
7.5
Number of Reviews
12
Ranking in other categories
HR Analytics Software (5th)
SAP HCM
Ranking in Benefits Administration
4th
Ranking in Talent Management
3rd
Ranking in Cloud HCM
3rd
Average Rating
7.8
Reviews Sentiment
7.2
Number of Reviews
57
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2025, in the Cloud HCM category, the mindshare of ADP Workforce Now is 1.4%, down from 1.6% compared to the previous year. The mindshare of SAP HCM is 10.5%, down from 16.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud HCM
 

Featured Reviews

Vineeth John - PeerSpot reviewer
Custom reporting tool with field grabber, easy modules for recruitment and provides numerous options for integration
The complexity is the key challenge with a tool like ADP because it has all the bells and whistles and all the key features you can possibly think of. If it isn't there, there's always a third-party vendor you can integrate that way. But the only issue is that because it's complex, there needs to be some sort of system, at least on the back end, for the admins to understand what leads to what. We expect AI to improve multiple things with HR processes. The most obvious and common one would be the self-service function for employees, like a chatbot to help with FAQs. We are also building an AI tool that can possibly help managers make better talent management decisions. This tool will pull from the performance management tool, the talent profile, and the reports that we generally have to score employees across all different dimensions.
Renelia Villanueva - PeerSpot reviewer
Efficient payroll processing with comprehensive attendance management
I am currently heading the payroll benefits and HRIS team here in Manila. We are using SAP HCM on-premises, and we implemented SuccessFactors focusing on Employee Central and GMPM SAP HCM has helped a lot due to the always changing government regulations pertaining to taxation, social security…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most interesting feature for me on ADP is the custom reporting tool. It's got something called a field grabber, which makes it so much easier to generate your own custom reports simply by pulling tabs from any feature."
"The way that ADP helped us improve our organization is by making the payroll process clean and efficient because if you make a mistake there, you're in big trouble."
"The most valuable features are the reporting and benefits piece."
"It is a scalable solution."
"The most valuable feature to me is performance management because we just started using that."
"In my day-to-day work, attendance tracking would be most important. That's because I have a really diverse group of employees, and I have a subset of younger folks who are struggling with their attendance. So, that's the thing that I'm most involved with currently."
"The platform is on a private cloud that is fully secure with no way for hacker penetration."
"The payroll suite is very valuable."
"The user interface is the solution's most valuable feature. It makes it easy for us to use."
"They have some interesting features in the learning space."
"All our employee data, like performance and payroll, is managed through SAP HCM."
"The valuable features of SAP HCM include managing employee data from hiring to retirement."
"The most valuable feature, in my view, is the level of exceptions or error messages that come back when something goes wrong."
"The feature I like most in SAP HCM is its effectiveness for talent management."
"Scalability is excellent, and I would rate it ten out of ten."
 

Cons

"Its benefits portal could be user-friendly."
"The report functionality is not as good as competitive products."
"When I'm not working with the implementation team and I'm just talking to customer service or something, they're just not a lot of help. They don't understand how it works. They'll tell you to do something that I know would affect something else. So, it's less about the software and more about just training their folks to a higher level."
"The complexity is the key challenge with a tool like ADP ."
"The ease of developing and creating reports could definitely use some improvement."
"I would like to see the payroll side improved and there are a few kinks that need to be worked out."
"The customer support from SAP is reasonable, yet I would rate it five out of ten."
"We are able to optimize a lot of processes but there is always room for improvement."
"What can be improved in SAP HCM depends on the industry it serves. The system's navigation could be simplified for users. The flow and integration between parts, like core HR, payroll, and recruiting, must be communicated properly. Users should focus on how doing things correctly from the start will improve things in the long run rather than feeling overwhelmed by tasks."
"SAP HCM is costly compared to other ERPs like Microsoft Dynamics or Oracle, and I would rate the cost as one out of ten."
"The product's license is very expensive."
"SAP HCM has many different channels for communication with the consultants which makes it complex. There are delays when there is a problem."
"I would like it to move more towards a single data space, a single data source. SAP as a platform relies on multiple data sources because traditionally, it's been bolted together by the acquisition of other products rather than a single database. That's why there are lots of points of failure and lots of required points of integration. They need a single integration point."
"It takes a long time to apply an update patch to the system."
 

Pricing and Cost Advice

"I know some of what we're currently paying. Most customers would say it's too high, but I don't have a comparison to know that."
"The solution is expensive."
"It is expensive."
"The pricing is expensive and I would say it is below average for the value it provides based on the high cost."
"The solution is expensive and everyone complains about the price."
"I give the pricing a seven out of ten."
"For implementation, SAP offers little support unless you buy SAP Safeguarding from SAP Consulting."
"SAP is extremely expensive. The integration costs and customization costs are also a lot."
"The product is expensive."
"The pricing is not reasonable at all."
"The solution is cheap."
"We purchase the product's yearly license."
"The solution is a little expensive and we are charged per user for the license. The solution can be paid monthly or annually."
"The terms on which you buy licenses might change due to the way they license in a particular product."
report
Use our free recommendation engine to learn which Cloud HCM solutions are best for your needs.
860,592 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Manufacturing Company
9%
Computer Software Company
9%
Financial Services Firm
9%
Healthcare Company
8%
Computer Software Company
12%
Manufacturing Company
8%
Financial Services Firm
8%
Comms Service Provider
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for ADP Workforce Now?
The licensing is on the pricer side, given that there aren't a lot of other tools out there that are applicable, we just decided to go ahead with ADP anyway. I would definitely recommend ADP to oth...
What needs improvement with ADP Workforce Now?
The complexity is the key challenge with a tool like ADP because it has all the bells and whistles and all the key features you can possibly think of. If it isn't there, there's always a third-part...
What advice do you have for others considering ADP Workforce Now?
Overall, I would rate the solution an eight out of ten. It's got a lot of features. The reason I'm not giving it a full score is largely due to the complexity and the customer service.
What do you like most about SAP HCM?
SAP HCM is the one of the best ERP for an organization with a small to large scale business. It has the most efficient payroll functionality. Regards : SAP HR classes in pune
What do you like most about SAP HCM?
HCM is a very important module that each organization should want to use. It will help any organization to calculate and control the cost of their human resources.
What is better, SAP HCM or SAP SuccessFactors?
When it comes to user experience, SuccessFactors is unquestionably superior, as it provides end users with a new experience and an advanced user interface. Additionally, the entire concept of SF is...
 

Comparisons

 

Also Known As

No data available
SAP Human Capital Management
 

Overview

 

Sample Customers

Lawrence and Schiller, The Children's Center, The Kansas City Royals
City of Cape Town, ADAMA Agricultural Solutions Ltd., TransAlta Corporation, Keolis, PT XL Axiata Tbk, National Football League (NFL), Plan International, Yoh, A Day & Zimmermann Company, China Talent Group (CTG TMO), Umicore S.A., Butterfield Bank, Skrill Group Ltd.
Find out what your peers are saying about ADP Workforce Now vs. SAP HCM and other solutions. Updated: May 2025.
860,592 professionals have used our research since 2012.