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UKG pros and cons

Vendor: UKG
4.0 out of 5
Badge Ranked 1

Pros & Cons summary

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Prominent pros & cons

PROS

UKG offers excellent customer service and ease of use compared to previous solutions.
It provides detailed time management reports, enhancing the tracking of hours and improving organizational efficiency.
The employee self-service feature, including a mobile app, is particularly valuable in industries like restaurants.
UKG's integration capability allows seamless connectivity and minimizes data entry errors.
It significantly improves employee onboarding efficiency, especially in healthcare, positively impacting retention rates.

CONS

UKG needs more robust and standard reporting options in the Business Intelligence reports.
Time and attendance and payroll integration are disjointed and lack smooth functionality.
UKG's reporting is extensive but requires advanced customization for functionality.
Configuration and integration features in UKG require significant improvement.
UKG's frequent changes to clock-in and clock-out features create confusion and are not well communicated.
 

UKG Pros review quotes

Lonnie Fluck - PeerSpot reviewer
Senior HR/ Talent Acquisition Leader at FitzDrake Search
Jun 1, 2024
The product's most valuable feature is the ability to establish connectivity between the front and the back end, particularly the single point of data entry, to minimize mistakes.
Kristopher Kobernus - PeerSpot reviewer
Founder & CEO at Principal Group
Jun 24, 2024
The solution's employee experience is pretty good.
Gina Dannibale - PeerSpot reviewer
UKG Systems Administrator at A. O. Smith Corporation
May 27, 2024
The tool improved employee onboarding efficiency, especially in healthcare, where timely onboarding is crucial. This change directly impacted retention rates positively. It was a massive project that involved various teams working together. It took about a year to revamp the entire process and ensure compliance. However, once implemented, it improved employee satisfaction by saving them two whole days in the onboarding process.
Learn what your peers think about UKG. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
893,221 professionals have used our research since 2012.
Mayank Deep - PeerSpot reviewer
UKG Consultant at HCL Technologies
Jun 21, 2024
The pay policies and approvals are valuable features.
reviewer2405634 - PeerSpot reviewer
Project manager at a comms service provider with 10,001+ employees
May 28, 2024
We use the tool for various functions, including payroll, HR, recruiting, onboarding, and workforce management. We've implemented all these modules across all the clients I've worked with.
MG
Senior VP at United States Cold Storage, Inc.
Apr 10, 2023
I like UKG's integration.
reviewer2119809 - PeerSpot reviewer
Associate Manager at a educational organization with 201-500 employees
Mar 9, 2023
The solution's UI is good. Also, it is very easy to use.
it_user1737654 - PeerSpot reviewer
Sr HRIS Analyst at a real estate/law firm with 201-500 employees
Dec 8, 2021
It enables us to manage the system ourselves. We don't need an additional team to do a lot of maintenance and add the things that we want.
reviewer1634187 - PeerSpot reviewer
Senior Manager IT at a manufacturing company with 10,001+ employees
Jul 30, 2021
The employee self-service feature is most valuable. This is the restaurant industry, and they have a mobile app that allows employees to go in and manage their data. So, employees can manage direct deposit accounts, emergency contacts, and other things in the app. That's definitely the biggest benefit.
reviewer1176129 - PeerSpot reviewer
Sr. Systems Engineer at a tech vendor with 1,001-5,000 employees
Aug 3, 2022
The fact that I can see the whole HR information in a single point is valuable. There is a unified view of everything, which is good. Previously, we had many different systems for each part of the information. Now, it is all centralized. It is very good.
 

UKG Cons review quotes

Lonnie Fluck - PeerSpot reviewer
Senior HR/ Talent Acquisition Leader at FitzDrake Search
Jun 1, 2024
The platform's features need enhancement while being used as a recruiting tool.
Kristopher Kobernus - PeerSpot reviewer
Founder & CEO at Principal Group
Jun 24, 2024
Since UKG is a SaaS software, other parts of the application or add-on solutions are not the best in class or very configurable.
Gina Dannibale - PeerSpot reviewer
UKG Systems Administrator at A. O. Smith Corporation
May 27, 2024
The tool needs improvement on the configuration side.
Learn what your peers think about UKG. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
893,221 professionals have used our research since 2012.
Mayank Deep - PeerSpot reviewer
UKG Consultant at HCL Technologies
Jun 21, 2024
The system is slow sometimes.
reviewer2405634 - PeerSpot reviewer
Project manager at a comms service provider with 10,001+ employees
May 28, 2024
UKG has complex clock-in and clock-out features. It changes things too often, and it feels like the tool is constantly changing things without testing before implementing changes in production. Additionally, it doesn't communicate these changes very well.
MG
Senior VP at United States Cold Storage, Inc.
Apr 10, 2023
UKG could be a little more flexible in some areas.
reviewer2119809 - PeerSpot reviewer
Associate Manager at a educational organization with 201-500 employees
Mar 9, 2023
One area where UKG could improve is in its ability to understand its own competency and then work hard to improve it.
it_user1737654 - PeerSpot reviewer
Sr HRIS Analyst at a real estate/law firm with 201-500 employees
Dec 8, 2021
Reporting is always a hurdle for any user just because it is so extensive. They provide a lot of out-of-the-box reports, but it is something that you always need to work on because you need more advanced writing of reports.
reviewer1634187 - PeerSpot reviewer
Senior Manager IT at a manufacturing company with 10,001+ employees
Jul 30, 2021
Certainly, the time and attendance and the payroll integration need a lot of work. They are disjointed pieces, and they don't work smoothly together. That's the main drawback.
reviewer1176129 - PeerSpot reviewer
Sr. Systems Engineer at a tech vendor with 1,001-5,000 employees
Aug 3, 2022
The navigation on the screen could be better. Sometimes, I have to dig a little bit deep to find what I need. Everything is there. It just needs to be a little bit smoother.