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Oracle HCM Cloud vs UKG comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 3, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.2
Companies using Oracle HCM Cloud experience varying ROI with benefits in efficiency, streamlined operations, and improved employee satisfaction.
Sentiment score
6.2
UKG users enjoy data integrity and efficiency, but many find ROI unclear despite improved processes and cost savings.
It is time-saving in payroll processing.
CIO at Clarinox Technologies
The ROI is more about easing operations rather than quantifiable metrics.
Head Of Information Technology at SAISOFT
 

Customer Service

Sentiment score
6.0
Oracle HCM Cloud customer service offers quick responses but needs improvement in issue resolution and technical support quality.
Sentiment score
7.2
UKG's customer service is inconsistent, praised for expertise but criticized for delays and inefficiencies, needing service consistency improvements.
Oracle provides robust technical support, with regular updates every six months or quarterly.
Head Of Information Technology at SAISOFT
I have been facing an issue with Journeys, and I had raised a couple of SRs, but unfortunately, there has been no solution until now.
Oracle Certified HCM Cloud Consultant at NexInfo Solutions, Inc.
Oracle's technical support is generally satisfactory yet lacks flexibility and rapid response times.
Application Developer at a comms service provider with 10,001+ employees
One developer and one functional person can efficiently manage the implementation for a large organization.
 

Scalability Issues

Sentiment score
7.8
Oracle HCM Cloud is praised for seamless scalability, allowing effortless growth management and seamless user onboarding for various business sizes.
Sentiment score
7.4
UKG is scalable and adaptable across various organization sizes and industries, effectively meeting growth and flexibility requirements.
You can't scale HCM on Fusion Cloud as a standalone service.
Head Of Information Technology at SAISOFT
UKG is scalable, especially for organizations with shift work activities like healthcare, as it can accommodate different shift timings and overlapping schedules efficiently.
 

Stability Issues

Sentiment score
7.5
Oracle HCM Cloud stability varies, with many users finding it reliable, though some experience glitches and occasional downtime.
Sentiment score
7.1
Users find UKG mostly stable with occasional issues, but appreciate quick responses and effective system integration.
While I have not seen any downtime, the system can be slow at times.
CIO at Clarinox Technologies
 

Room For Improvement

Enhancements needed for UI, integration, payroll, data processing, customization, training, cost reduction, and recruitment functionalities.
UKG users seek improved implementation, customer service, system integration, platform flexibility, and enhanced features like time management and training.
Standardizing the exposure of functionalities within the application as external interfaces could enhance integration capabilities.
Application Developer at a comms service provider with 10,001+ employees
One potential area of improvement for Oracle HCM Cloud is that it lags. It takes time to reflect the pages, and the loading time now requires us to wait for the page to load.
Human Resources Intern at a government with 10,001+ employees
Instead of uploading documents, a default integration with local government authorities would simplify onboarding.
Head Of Information Technology at SAISOFT
It is a productive ERP application, but many people in the IT market are not aware of it.
 

Setup Cost

Oracle HCM Cloud offers competitive pricing with discounts, though it may be costly for SMEs; negotiate for optimal costs.
UKG's pricing, influenced by employees and modules, is high yet justified, with negotiation options and discounts available.
I feel the pricing for Oracle HCM Cloud is market competitive; other products are in the same range.
Human Resources Intern at a government with 10,001+ employees
Oracle HCM Cloud pricing is a bit expensive compared to newer solutions.
Head Of Information Technology at SAISOFT
The pricing is not bad, however, it is not affordable for everyone, especially in Africa.
CIO at Clarinox Technologies
Compared to other ERPs like Oracle SCM Cloud or SAP, UKG's pricing is standard and not as expensive.
 

Valuable Features

Oracle HCM Cloud is praised for its modern UI, analytics, HR functions, mobile access, and seamless updates enhancing productivity.
UKG offers intuitive, customizable HR solutions with seamless integrations, enhancing automation, data management, and employee lifecycle efficiency.
The most valuable features of Oracle HCM Cloud are its ease of setup, being ready for consumption, talent management, and workforce management applications.
CIO at Clarinox Technologies
For Core HR, all the UI has been changed from different, responsive to Redwood.
Oracle Certified HCM Cloud Consultant at NexInfo Solutions, Inc.
The integration capabilities of Oracle HCM Cloud are valuable, particularly its support for managing global HR operations, including absence management, talent management, employee recruitment, and performance evaluations.
Application Developer at a comms service provider with 10,001+ employees
The application is like an ERP, providing comprehensive features for organizations, simplifying their processes, and reducing the need to use multiple software solutions.
 

Categories and Ranking

Oracle HCM Cloud
Ranking in Benefits Administration
2nd
Ranking in Talent Management
4th
Ranking in Cloud HCM
4th
Ranking in HR Analytics Software
1st
Ranking in Talent Acquisition
2nd
Average Rating
7.8
Reviews Sentiment
6.7
Number of Reviews
75
Ranking in other categories
No ranking in other categories
UKG
Ranking in Benefits Administration
4th
Ranking in Talent Management
6th
Ranking in Cloud HCM
5th
Ranking in HR Analytics Software
2nd
Ranking in Talent Acquisition
6th
Average Rating
8.0
Reviews Sentiment
6.7
Number of Reviews
125
Ranking in other categories
Employee Scheduling Software (1st), Employee Time Tracking Software (1st), AI-Agents for HR (1st)
 

Mindshare comparison

As of January 2026, in the Cloud HCM category, the mindshare of Oracle HCM Cloud is 6.0%, down from 9.4% compared to the previous year. The mindshare of UKG is 4.9%, up from 4.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud HCM Market Share Distribution
ProductMarket Share (%)
Oracle HCM Cloud6.0%
UKG4.9%
Other89.1%
Cloud HCM
 

Featured Reviews

AanilaNanda - PeerSpot reviewer
Human Resources Intern at a government with 10,001+ employees
Provides unified access to multiple HR functions and reduces navigation effort
I am generally satisfied with the talent management capabilities in Oracle HCM Cloud, but as I mentioned, there are certain pages that really lag sometimes and there are a lot of bugs in talent management. Before, when it had a responsive UI, it was fine, but after it switched to Redwood, I feel there are bugs, and the functionality stated in the documents is not accurate. It takes some time to get that feature, and we need to raise product SR or ask in the community how it works. It's not easily understandable, especially in the talent management area. One potential area of improvement for Oracle HCM Cloud is that it lags. It takes time to reflect the pages, and the loading time now requires us to wait for the page to load. Earlier, we used to click and see the page immediately. However, now we need to wait for it to get loaded, which can be frustrating when working in a fast mode.
Streamlined time tracking boosts operational efficiency across multiple regions
The time tracking feature is the most effective for employee management. UKG is used in Europe, the United States, Australia, and East Asian countries for HR activities like payroll. The application is like an ERP, providing comprehensive features for organizations, simplifying their processes, and reducing the need to use multiple software solutions.
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Top Industries

By visitors reading reviews
Manufacturing Company
9%
Financial Services Firm
8%
Computer Software Company
7%
Educational Organization
7%
Comms Service Provider
10%
Manufacturing Company
9%
Financial Services Firm
7%
Healthcare Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business25
Midsize Enterprise18
Large Enterprise33
By reviewers
Company SizeCount
Small Business48
Midsize Enterprise43
Large Enterprise48
 

Questions from the Community

What are the differences between Oracle HCM Cloud and PeopleSoft?
Although both are solutions to manage HR, their differences make each one suitable for different companies. Oracle Cloud HCM is a platform for connecting all human resource processes in your organ...
What do you like most about Oracle HCM Cloud?
The most valuable features of the solution are the core HR, absence, payroll, and recruitment modules.
What is your experience regarding pricing and costs for Oracle HCM Cloud?
I feel the pricing for Oracle HCM Cloud is market competitive; other products are in the same range. Out of ten, I feel it's around six or seven. It's reasonable and not that much.
What needs improvement with UKG?
UKG needs more publicity. It is a productive ERP ( /categories/erp ) application, but many people in the IT market are not aware of it. Greater awareness could increase its adoption.
What is your primary use case for UKG?
I worked for a healthcare organization and a university. Most organizations use UKG ( /products/ukg-reviews ) to track employee timesheets, capturing accurate swipe-in and swipe-out data. UKG ( /pr...
What advice do you have for others considering UKG?
Publicity is very important for any software. If people aren't aware of UKG, despite its productivity, they won't use it. Expanding the awareness is essential for greater adoption. Overall, I would...
 

Comparisons

 

Also Known As

Oracle Human Capital Management Cloud
UKG Pro, UKG Dimensons, UKG Ready
 

Overview

 

Sample Customers

Kovaion Consulting India Pvt. Ltd., eVerge Group, Kalpataru, Logicalis Inc., Macmillan Science and Education, Drivestream Inc., Kamal Osman Jamjoom Group LLC, WAXIE Sanitary Supply
Tesla, Marriott, Yamaha, Aramark, Feeding America, Samsung, Sony Music, Dave & Buster's, Revlon
Find out what your peers are saying about Oracle HCM Cloud vs. UKG and other solutions. Updated: December 2025.
881,082 professionals have used our research since 2012.