IBM Tivoli Business Service Manager vs OPS/MVS Automation Intelligence comparison

IBM and Broadcom are both solutions in the Event Monitoring category. IBM is ranked #15, while Broadcom is ranked #13. IBM holds a 1.3% mindshare in EM, compared to Broadcom’s 3.4% mindshare. Additionally, 100% of IBM users are willing to recommend the solution, compared to 96% of Broadcom users who would recommend it.

IBM Tivoli Business Service...

Read 2 IBM Tivoli Business Service Manager reviews

158 Views
150 Comparison Views

100% willing to recommend

OPS/MVS Automation Intellig...

Read 27 OPS/MVS Automation Intelligence reviews

481 Views
260 Comparison Views

96% willing to recommend

IBM Tivoli Business Service...

OPS/MVS Automation Intellig...

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Executive SummaryUpdated on Jan 23, 2025

IBM Tivoli Business Service Manager and OPS/MVS Automation Intelligence compete in business service management and automation sectors. While IBM Tivoli Business Service Manager offers more favorable pricing and support, OPS/MVS Automation Intelligence is considered superior due to its robust features and perceived value.

Features: IBM Tivoli Business Service Manager is known for comprehensive service management capabilities, powerful monitoring solutions, and its ability to integrate diverse data sources. OPS/MVS Automation Intelligence is valued for advanced automation features, efficient process automation, and intelligent resource allocation.

Ease of Deployment and Customer Service: IBM Tivoli Business Service Manager offers a flexible deployment model suitable for various enterprise environments with strong customer support. OPS/MVS Automation Intelligence has a straightforward deployment process tailored for IBM mainframe systems and provides commendable customer service.

Pricing and ROI: IBM Tivoli Business Service Manager has moderate setup costs, delivering notable ROI through effective management capabilities. OPS/MVS Automation Intelligence may involve higher initial costs, offering substantial ROI due to its powerful automation efficiencies.

To learn more, read our detailed IBM Tivoli Business Service Manager vs. OPS/MVS Automation Intelligence Report (Updated: July 2025).

Buyer's Guide

IBM Tivoli Business Service Manager vs. OPS/MVS Automation Intelligence

July 2025

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Helped 865,295 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IBM Tivoli Business Service...

Ranking in Event Monitoring

15th

Average Rating

7.6

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

No ranking in other categories

OPS/MVS Automation Intellig...

Ranking in Event Monitoring

13th

Average Rating

9.4

Reviews Sentiment

8.3

Number of Reviews

Ranking in other categories

Mainframe Management (7th)

Mindshare comparison

As of August 2025, in the Event Monitoring category, the mindshare of IBM Tivoli Business Service Manager is 1.3%, up from 0.8% compared to the previous year. The mindshare of OPS/MVS Automation Intelligence is 3.4%, up from 1.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Event Monitoring

Featured Reviews

reviewer847356

IT Manager at a tech services company with 1,001-5,000 employees

Good technical support, and efficient for working with business data

We use this solution for working with data. The most valuable feature of this solution is the efficiency. This application should be made easier to use because it usually needs training and it is not easy to operate. We have been using this solution for fourteen years. The stability of this…

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Greg Payne

Sr. Analyst/Technology Infrastructure at a energy/utilities company with 1,001-5,000 employees

It automates responses, preventing issues from becoming more severe

I just installed version 12.3, which actually already has a number of new features. It's going to make it easier for some of our new users. I'm old-school, I learned it the old way. I actually want to go back and implement it and start doing things the new way. As I need to train people, it's going to make it easier for them and make the learning curve much shorter. The new release addressed some shortcomings of the product. It was old-school. The learning curve was a little bit long in the beginning, but it's really come a long way.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature of this solution is the efficiency."

"OPS/REXX is valuable because it allows us almost unlimited flexibility in automating our system."

"If something breaks and it goes down when it's not supposed to, automation brings it right back up."

"It reduces the number of repetitive motions required by a human to respond to the system."

"I can and interrupt what's going on, bring a job down if I need to, and bring it back up."

"The performance of it is beyond exceptional. It is probably one of the best products that I have ever worked with. It is easy to use, comprehensive, and can perform almost any task you need it to."

"Because we can define complex commands, the training of new operators is quicker. We can also put checks in place, that will prevent user errors."

"I do not have to keep recordings. It is there and is proactive. It helps the operators, human editors, and me."

"It's a very stable product. I very much like the SSM stuff in it. The rules engine, it's awesome."

More OPS/MVS Automation Intelligence pros

Cons

"This application should be made easier to use because it usually needs training and it is not easy to operate."

"The GUI interface could be improved, but that is coming. They are working on that."

"One thing that comes to mind is the MQ interface. The last time we tried to use it, it seemed a little clunky."

"Some of the command sequences are too long."

"Scalability is zero. It cannot be scaled because of its age."

"It’s a complex product. The initial installation is easy, but implementing various functions is a constant process."

"It definitely needs more web-based interface, to be more mobile-open. More APIs, more open source to it."

"The further expansion of the mainframe teamcenter interface. Also, the web services support is something that I am looking into."

"Performing a stop/restart of OPS/MVS could be a little smoother. Without special coding, some undesired tasks will be started and some necessary tasks will be stopped if we have to bounce OPS/MVS during the day."

More OPS/MVS Automation Intelligence cons

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Top Industries

By visitors reading reviews

No data available

Logistics Company

20%

Educational Organization

12%

Manufacturing Company

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Comparisons

No data available

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Product Reports

Buyer's Guide

Event Monitoring

July 2025

IBM Tivoli Business Service Manager report

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Buyer's Guide

OPS/MVS Automation Intelligence

August 2025

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Also Known As

Tivoli Business Service Manager, BSM

CA OPS MVS Event Management and Automation, CA OPS/MVS Event Management and Automation, Unicenter CA-OPS/MVS Event Management and Automation

Overview

IBM Tivoli Business Service Manager monitors business services and tracks them against business objectives and technology infrastructures. It shows the operational status of services using prebuilt reports, scorecards and dashboards for fast data analysis. Tivoli Business Service Manager helps you assess service levels throughout an organization for more effective service management.

IBM

z/OS, its subsystems, databases, middleware, applications, and software generate thousands of event messages daily. IT professionals need a tool to filter, prioritize, and respond quickly to these events before they impact availability and threaten business processing and associated service level agreements. CA OPS/MVS EMA automates processes, enabling you to resolve problems as they arise. It also automates more routine tasks, simplifying IT management and operations.

Broadcom

Sample Customers

SSGC

Tieto

Buyer's Guide

IBM Tivoli Business Service Manager vs. OPS/MVS Automation Intelligence

July 2025

Free Report: IBM Tivoli Business Service Manager vs. OPS/MVS Automation Intelligence

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