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IBM Tivoli Business Service Manager vs OPS/MVS Automation Intelligence comparison

IBM and Broadcom are both solutions in the Event Monitoring category. IBM is ranked #15, while Broadcom is ranked #13. IBM holds a 0.9% mindshare in EM, compared to Broadcom’s 2.8% mindshare. Additionally, 100% of IBM users are willing to recommend the solution, compared to 96% of Broadcom users who would recommend it.
IBM Tivoli Business Service...
Read 2 IBM Tivoli Business Service Manager reviews
  • 108 Views
  • 45 Comparison Views
100% willing to recommend
OPS/MVS Automation Intellig...
Read 27 OPS/MVS Automation Intelligence reviews
  • 214 Views
  • 124 Comparison Views
96% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 23, 2025

IBM Tivoli Business Service Manager and OPS/MVS Automation Intelligence compete in business service management and automation sectors. While IBM Tivoli Business Service Manager offers more favorable pricing and support, OPS/MVS Automation Intelligence is considered superior due to its robust features and perceived value.

Features: IBM Tivoli Business Service Manager is known for comprehensive service management capabilities, powerful monitoring solutions, and its ability to integrate diverse data sources. OPS/MVS Automation Intelligence is valued for advanced automation features, efficient process automation, and intelligent resource allocation.

Ease of Deployment and Customer Service: IBM Tivoli Business Service Manager offers a flexible deployment model suitable for various enterprise environments with strong customer support. OPS/MVS Automation Intelligence has a straightforward deployment process tailored for IBM mainframe systems and provides commendable customer service.

Pricing and ROI: IBM Tivoli Business Service Manager has moderate setup costs, delivering notable ROI through effective management capabilities. OPS/MVS Automation Intelligence may involve higher initial costs, offering substantial ROI due to its powerful automation efficiencies.

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To learn more, read our detailed IBM Tivoli Business Service Manager vs. OPS/MVS Automation Intelligence Report (Updated: April 2025).
Buyer's Guide
IBM Tivoli Business Service Manager vs. OPS/MVS Automation Intelligence
April 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM Tivoli Business Service...
Ranking in Event Monitoring
15th
Average Rating
7.6
Reviews Sentiment
6.4
Number of Reviews
2
Ranking in other categories
No ranking in other categories
OPS/MVS Automation Intellig...
Ranking in Event Monitoring
13th
Average Rating
9.4
Reviews Sentiment
8.3
Number of Reviews
27
Ranking in other categories
Mainframe Management (6th)
 

Mindshare comparison

As of May 2025, in the Event Monitoring category, the mindshare of IBM Tivoli Business Service Manager is 0.9%, up from 0.7% compared to the previous year. The mindshare of OPS/MVS Automation Intelligence is 2.8%, up from 1.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Event Monitoring
 

Featured Reviews

RH
The most valuable feature for my team is the ability to taken event feeds from all/any source tool and put them in a single pane of glass. It's being replaced for our work by another Tivoli tool.
TBSM is being replaced for our work by another Tivoli tool - DASH. This replacement will address the biggest area of improvement. We need the most commonly leveraged real-time metric trends from the source tools in the same pane of glass as the event stream is presenting, and DASH gives a way to do that with logical grouping by type & app.
Read full review
it_user779109 - PeerSpot reviewer
Considering its longevity, it's functioning well with ROI continuing to grow
The most important criteria when selecting a vendor are depth of support, intelligence on the industries that we are in, and similarities of different organizations so we can leverage their data points to make sure that we have a streamlined approach on support going forward. I would look at the vendor's internal teams to see if there people capable of supporting it, and what it will take to ensure that there is sustainability around it. And last but not least, what is the roadmap of the product compared to the roadmap of your company? Strategically, they should be in lock step.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature of this solution is the efficiency."
"I do not have to keep recordings. It is there and is proactive. It helps the operators, human editors, and me."
"OPS/REXX is valuable because it allows us almost unlimited flexibility in automating our system."
"Their technical support is incredible, immediately responsive, and even if it is not updated to Level 2 support sometimes, they chip in providing more detailed answers and options to fix the problem."
"It's a very stable product. I very much like the SSM stuff in it. The rules engine, it's awesome."
"Because we can define complex commands, the training of new operators is quicker. We can also put checks in place, that will prevent user errors."
"With the automation pieces we can bring this region up or take this region down, and it allows us to always meet our time critical requirements."
"​It is an easy product to use and it is stable."
"It reduces the number of repetitive motions required by a human to respond to the system."
More OPS/MVS Automation Intelligence pros
 

Cons

"This application should be made easier to use because it usually needs training and it is not easy to operate."
"​It’s a complex product. The initial installation is easy, but implementing various functions is a constant process.​"
"The reason sometimes it is not stable, we do not have the expertise to write the script.​"
"Because of its age, it's a little bit difficult to modernize some of the integrations and some of the functions."
"The GUI interface could be improved, but that is coming. They are working on that."
"Performing a stop/restart of OPS/MVS could be a little smoother. Without special coding, some undesired tasks will be started and some necessary tasks will be stopped if we have to bounce OPS/MVS during the day."
"The further expansion of the mainframe teamcenter interface. Also, the web services support is something that I am looking into."
"It definitely needs more web-based interface, to be more mobile-open. More APIs, more open source to it."
"Scalability is zero. It cannot be scaled because of its age."
More OPS/MVS Automation Intelligence cons
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
21%
Logistics Company
21%
Computer Software Company
14%
Manufacturing Company
11%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Comparisons

No data available
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Product Reports

Buyer's Guide
Event Monitoring
May 2025
IBM Tivoli Business Service Manager reportDownload IBM Tivoli Business Service Manager product report
Buyer's Guide
OPS/MVS Automation Intelligence
May 2025
OPS/MVS Automation Intelligence reportDownload OPS/MVS Automation Intelligence product report
 

Also Known As

Tivoli Business Service Manager, BSM
CA OPS MVS Event Management and Automation, CA OPS/MVS Event Management and Automation, Unicenter CA-OPS/MVS Event Management and Automation
 

Overview

IBM Tivoli Business Service Manager monitors business services and tracks them against business objectives and technology infrastructures. It shows the operational status of services using prebuilt reports, scorecards and dashboards for fast data analysis. Tivoli Business Service Manager helps you assess service levels throughout an organization for more effective service management.
IBM
z/OS, its subsystems, databases, middleware, applications, and software generate thousands of event messages daily. IT professionals need a tool to filter, prioritize, and respond quickly to these events before they impact availability and threaten business processing and associated service level agreements. CA OPS/MVS EMA automates processes, enabling you to resolve problems as they arise. It also automates more routine tasks, simplifying IT management and operations.
Broadcom
 

Sample Customers

SSGC
Tieto
Buyer's Guide
IBM Tivoli Business Service Manager vs. OPS/MVS Automation Intelligence
April 2025
Free Report: IBM Tivoli Business Service Manager vs. OPS/MVS Automation Intelligence
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We monitor all Event Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.