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IBM Tivoli Business Service Manager Reviews

Vendor: IBM
3.8 out of 5
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What is IBM Tivoli Business Service Manager?

IBM Tivoli Business Service Manager monitors business services and tracks them against business objectives and technology infrastructures. It shows the operational status of services using prebuilt reports, scorecards and dashboards for fast data analysis. Tivoli Business Service Manager helps you assess service levels throughout an organization for more effective service management.
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IBM Tivoli Business Service Manager is the #14 ranked solution in top Event Monitoring solutions. PeerSpot users give IBM Tivoli Business Service Manager an average rating of 7.6 out of 10. IBM Tivoli Business Service Manager is most commonly compared to SCOM: IBM Tivoli Business Service Manager vs SCOM.
Buyer's Guide
Event Monitoring
February 2026
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Helped 885,264 peers since 2012

IBM Tivoli Business Service Manager mindshare

As of March 2026, the mindshare of IBM Tivoli Business Service Manager in the Event Monitoring category stands at 4.0%, up from 1.0% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Event Monitoring Mindshare Distribution
ProductMindshare (%)
IBM Tivoli Business Service Manager4.0%
ServiceNow IT Operations Management11.8%
OpsRamp9.4%
Other74.8%
Event Monitoring
 
 
Key learnings from peers
Last updated Mar 26, 2026

Valuable Features

  • "The most valuable feature of this solution is the efficiency."
  • "TBSM is a rock, and our house would have crumbled without it."
  • "The most valuable feature of this solution is the efficiency."

Room for Improvement

  • "This application should be made easier to use because it usually needs training and it is not easy to operate."
  • "Yes, Event Storms and other less traumatic triggers the JVM to hang requiring recycles."
  • "This application should be made easier to use because it usually needs training and it is not easy to operate."
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our Event Monitoring Buyer's Guide for additional reliable information.

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Learn more about IBM Tivoli Business Service Manager

IBM Tivoli Business Service Manager was previously known as Tivoli Business Service Manager, BSM.

IBM Tivoli Business Service Manager customers

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IBM Tivoli Business Service Manager Reviews Summary
Author infoRatingReview Summary
IT Manager at a tech services company with 1,001-5,000 employees4.0I have used this efficient, stable data solution for 14 years. While setup is complex and it's not easy to use, its scalability and support are good. The cost is acceptable, and I rate it 8/10.
Program Manager - Enterprise Command Center at a financial services firm with 10,001+ employees3.5My team discontinued TBSM for DASH, its replacement. TBSM was valuable for consolidating events from 20+ sources into a single pane, aiding issue isolation. However, it suffered JVM stability issues. DASH offers improved real-time metric trends.